Telecom Reseller / Technology Reseller News

Windstream provides services for over 45,000 enterprises at over 180,000 of their critical locations. They provide them with Cloud Connectivity, Unified Communications and a portfolio packed with additional services and technology.

Austin Herrington

Launching Talkdesk as a CCaaS is a big plus for Windstream Enterprise. Austin Herrington speaks with Don Witt of The Channel Daily News, a TR Publication, about their current priorities in today’s market. Austin also talks about the new customer support solution – Talkdesk. Austin gets into the decision process and what the relationship will mean to their customers. He even gets into AI and how it is relevant to Call Centers and how it will improve their customer relations.

Listen in to this podcast and find out more of the details about Talkdesk, what it brings to Call Centers and why it is ultimately better for your customers.

CCaaS = Fast deployment + fast onboarding + fast time to value

Transform interactions with a contact center service that enables customers to connect with your agents on their terms—all while empowering agents to work from anywhere.

Improve agent productivity and contact center effectiveness with advanced self-service and AI-infused solutions

Reduce operational expenses through automation

Drive continuous improvement of the customer journey with actionable insights

Ensure conversation clarity through crystal clear calls

Protect customer data to the highest security standards

Third-party integrations + leading apps

Supercharge your workflows and customer experience with an innovative ecosystem of open APIs and 70+ pre-built and industry-specific integrations, such as Salesforce, Microsoft Dynamics 365, Zendesk and ServiceNow.

Deliver a consistent customer experience worldwide

CCaaS, powered by Talkdesk, supports 31+ local languages and accents via AI and automation. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language.

For more information, go to: https://www.windstreamenterprise.com/ or 877-606-9551

How to manage Teams, Cisco, Avaya, Zoom, together, Toolkits for the “do it yourself” IT management team an option

“People are making their own choices and we’re responding to them,” says Kurumi’s CEO, Micah Singer. “We love complex requirements and then trying to get to the bottom of these large type enterprise problems.” In this podcast, Singer discusses the real-world challenges of most large enterprises today. Organizations choose best of breed solutions across a spectrum of utilizations. Companies also maintain network equipment, in place and in use from brands such as Avaya and Cisco. Meanwhile the same enterprise might be running Microsoft Teams and  Zoom. Singer discusses how at a larger enterprise, the IT managers might be piecing it all together on their own. Others, via merger and acquisition, might be challenged to put together systems and platforms no one ever imagined or planned to work together.  Singer discusses how Kurmi meets each individual end user at the point of operation they have chosen, simplifying, and reducing administration cost, while offering managers who want to build more of their own solutions, a path for that approach as well.

Kurmi Software develops award-winning software solutions that automate, simplify, and reduce the administration cost and provisioning time of Unified Communications and Contact Center platforms (telephony, videoconferencing, email and messaging, plus other collaboration applications). Kurmi offers a powerful, user-centric software suite for simple, customizable, and ultra-scalable management of the market’s leading Unified Communications platforms (Avaya, Cisco, Microsoft, Zoom, and others).

Visit https://www.kurmi-software.com/en/

Nicole Bucala, Vice President, and General Manager of Comcast Technology Solutions’ Cybersecurity Division, speaks with Don Witt of The Channel Daily News, about using the DataBee with Snowflake and how easy it is to operate.

Learn how DataBee is helping organizations resolve some of the biggest data security issues and specifically around data silos cyber vulnerabilities. DataBee also makes it faster and easier for large organizations to combat threats.

Nicole will review some of DataBee’s unique characteristics and how they may help organizations traverse the changing technology, security and compliance game for large enterprises.

Nicole Bucala

Listen in as Nicole reviews the inner workings of DataBee technology and how it can help organizations use internal data that is now being ignored or not to its full potential.

Comcast Technology Solutions brings proven Comcast technology to the world, enabling partners to think big, go beyond, and lead the way in security, media, advertising, communications, technology and more.

Get security and compliance answers faster while controlling costs.

For the first time ever, customers are now able to purchase some of the best of Comcast’s own in-house security technologies. These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost.

For mor information, go to: https://www.comcasttechnologysolutions.com/cybersecurity-suite

Years of internal development produced a modular data management solution now available to enterprises to help resolve data security issues. Nicole Bucala, Vice President, and General Manager of Comcast’s Cybersecurity Division, speaks with Don Witt of The Channel Daily News, a TR publication, about issues plaguing organization such as data silos, cyber vulnerabilities and how Comcast has partnered with Snowflake to create the largest single source of truth in data for the security community.

DataBee is the solution that launched April 18th and will help organizations resolve data security issues as the threat landscape continues to grow.

Listen in to Nicole provide enthusiastic discussion of Comcast Technology Solutions and the impact they can have on enterprise organizations in the following industries:

Nicole Bucala

Advertisers

Communications Providers

Content & Streaming Providers

Cybersecurity

MVPDS & Operators

Technology Providers

Comcast: Relentless research and development are poured into products with the requisite scale, reliability, and forward-thinking innovations for success through this decade and into the next.

Technology: They got their start improving value on both sides of every screen by removing cost and complexity from advertising, media management, and delivery. As the world has evolved, so have they, with AI/ML workflows, new ways to connect people to their homes, and data security that’s a holistic part of it all.

Solutions: Winning solutions are a product of passion and collaboration. They’re one of the largest media companies in the world and the 4th largest advertiser in the U.S. They partner with over 800 companies worldwide to transform the way people connect.

For more information, go to: https://www.comcasttechnologysolutions.com/about-us

When is an emoji not just an emoji? When it is cited in a legal case alleging an organization breached U.S. securities laws.

Emojis are now legal communication. That’s the big headline in this podcast with Susannah Hammond of Theta Lake. Hammond, who has extensive experience as a senior regulatory intelligence expert with Thompson Reuters, and who has been a compliance officer with a major financial organization. Hammond connects the dots between the way organizations are increasingly using emojis in their text communications with customers, how such communications now have the legal weight of words, and how all that means that AI powered systems are needed record such traffic.

Emojis are an inherent part of modern communications, but they must, in a business context, be treated with the same care as every other form of communication or messaging. Theta Lake empowers organizations to expand their use of unified communications platforms (such as Microsoft Teams, RingCentral, Zoom and WebEx by Cisco) while reducing the risk of potential compliance gaps. Critically Theta Lake enables the full context capture, preservation and retrieval of voice, video and chat - including specifically emojis!

Theta Lake’s regulatory and data science teams are happy to discuss any issues in greater detail. You can find regulatory perspectives from Theta Lake here or you can join a weekly 30-minute demo webinar here.

Viirtue attracting investment capital, churning out new services, charges up channel portfolios.

“That ViiBE Platform is absolutely going to change this industry,” says Eric Brooker, Chief Revenue and Chief Marketing Officer of Viirtue. Brooker describes ViiBE as “the Airbnb for the MSPs”, a unique resource where partners can access Viirtue and a “myriad” of Viirtue’s curated suppliers. Brooker is convinced ViiBE is a tectonic shift for the MSP community.

In this podcast, Viirtue’s CEO, Dan Rosenrauch joins Brooker in exploring Viirtue’s innovations and the way the company seeks to punch up the offering channel partners are taking to market. “For the last several years we’ve obsessively listened to our partner feedback and let them guide our product development,” says Rosenrauch, adding that the company’s product roadmap is drawn by partner needs, partner feedback and partner experiences. The firm’s ability to attract capital may well reflect its focus on being channel driven. Brooker, who is relatively new to the firm, observes that the company’s customer first focus reflects an inner corporate culture that values team members and listens to team member voices. In this podcast we learn about product rollouts occurring in Q2, the roll of inbound investments to enable the firm to meet the channel’s needs, and how the firm’s performance is already a contrast to many firms in the spaces.

Visit www.viirtue.com/viibe

Using Quark.ai, a CX Leader can ask a question to get instant answers in well-formed English

Customer experience (CX) constitutes all the interactions customers have with your company at all stages of the customer journey, even if it doesn't result in a purchase. It focuses on the relationship between a business and its customers. For CX, think of a system that brings together all customer related data, from customer interactions across all channels, customer products, support tickets and more. TR's Douglas Green joins Quark.ai's Prosenjit Sen to discuss how AI can used, today, to deliver next level customer experiences.

In this podcast, we learn that the Quark.ai delivers greatly improved CX. According to Prosenjit, Quark.ai can take a query, interpret it to understand what the CX leader or customer is asking, then pick up sections from your reference documents that can answer the question, and finally give it to GPT (Microsoft Azure Generative AI) to generate a well-formed answer in English.  This makes your job as a CX Leader easy, and helps you keep customers happy and loyal. Using Quark.ai, a CX Leader can ask a question to get instant answers in well-formed English. Accurate information, properly conveyed, and understood, helps better serve the customer and leads towards better customer experiences. “Its about having happy and loyal customers,” says Prosenjit, “… and we can help you do that.”

Visit www.quark.ai

At Enterprise Connect, Cresta, a leading provider of generative AI for intelligent contact centers, announced the introduction of several new solutions and enhancements to its Cresta Real Time Intelligence Platform, a comprehensive portfolio of AI-powered products and solutions that seamlessly work together to help organizations grow revenues and retain customers. Ion this podcast we join CEO, Ping Wu as we discuss this announcement. “There’s a lot off opportunity in the contact center to turn some of the service conversations into revenue generating conversations,” says Wu. In this podcast we discuss how the contact center might be, for many companies, an underutilized revenue generating organization. Wu discusses how Cresta opens those opportunities to create revenue with the customers a company already has, and with the contact center team and infrastructure, a company already maintains. “AI is really in the DNA of the company from day one,” says Wu, discussing how Crest uses AI technology to unlock the potential of the contact center.

Visit www.cresta.com

Aaron Alter, CEO and co-founder of Telgorithm, the automated A2P text messaging API provider, gives a transparent breakdown on the industry changes in A2P 10DLC and the importance of managing throughput, also known as rate limiting. In this podcast, Alter walks us through the basics of industry changes in A2P 10DLC and how Telgorithm offers a unique and needed solution.

Telgorithm is the only messaging API provider to offer rate limiting with its mission-critical tech called Smart Queueing. This unique feature automatically tracks your approved throughput limits received through TCR registration while auto managing your traffic going to the end user’s carriers and how many messages are being sent to each at a given time. The result of Smart Queueing is that your A2P messages are sent at maximum rates across all your Brands and Campaigns and will never exceed their approved throughput limits, so you will never experience dropped or blocked messages giving you 100% deliverability. Additionally, without Smart Queueing you cannot leverage your approved 10DLC rate limit potential or support Sole Proprietors.

Resources:

A2P 10DLC Guide (great resource for readers/listeners on all things 10DLC).

Blogs

How Telgorithm Streamlines TCR 10DLC Registration

Avoid A2P 10DLC Registration and Vetting Delays with Telgorithm

Food for Thought: What Are You Paying for When You Register with The Campaign Registry?

Smart Queueing and Why it’s a Necessity for A2P Messaging

YouTube Videos:

A2P 10DLC Messaging: TCR Registration & Campaign Vetting Q&A

Navigating A2P 10DLC Registration & Vetting with Aaron Alter

Discussing A2P 10DLC (Local Numbers) Registration with The Campaign Registry

“Get on the Teams wagon”

Oak Innovation have announced a new partnership with Netherlands-based company, ROGER365.io, to bring a Microsoft certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s first voice integrated native CCaaS for Teams. In this podcast, Fabien van 't Woudt, Business Development Manager, ROGER365 and Chloe Emm, Director, OAK INNOVATION walks us through the integration. With this integration, channel partner companies can “get on the Teams wagon”, says Emm, who notes that people in the channel have wanted a way to go to market with Teams ready solutions. van 't Woudt notes how the integration creates more continuity of experience. “It makes selling the solution so much nicer,” says Emm.

Visit ROGER365.io

Visit https://www.oakinnovate.com/