Telecom Reseller / Technology Reseller News

Selling the benefits of AI

“The whole vision here is to do client-to-cloud AI operations,” says Jeff Aaron, VP at Juniper Networks. In this video, we follow along with our last discussion with Jeff when we spoke about SD-Branch and the benefits it can provide. In this episode we’ll be shifting gears to a topic that’s making a lot of headlines, and more specifically for this conversation, in the networking space: Artificial Intelligence.

In this podcast we explore how AI can impact a solution provider's business. Jeff discusses how Juniper Networks is using AI to not only fix problems that come up, but using AI to anticipate issues and remedy them before they occur. We also learn how Juniper is using AI to open new horizons for their clients. “We want to bring everything together so you can have all of your intelligence together for better interactivity between the solutions,” says Aaron.

The Gap was able to eliminate 80% of their truck rolls to store, meaning a huge saving in time, labor, and disruption, not to mention the collateral improvements in customer services that might be achieved when a giant multi-site organization is spending less time in repair mode. Dartmouth College is also mentioned as am organization that used Juniper’s AI solutions to deliver a great experience for their students. Aaron notes that people have an opportunity here to sell the benefits of AI.

Visit www.juniper.net

With Customer experience now ranked as important as a product or service in a recent Salesforce survey, yet 80% of corporations believe they deliver a superior customer experience and only 8% of customers agree.

This disconnect has given rise to one of the fastest growing technologies in that of Contact Center as a Service (CCaaS). Those leading this charge are looking beyond the CCaaS boundaries, the so called front-office.

One of the most important CX measures is that of First Contact Resolution (FCR), where customer service agents adequately address a customer’s needs the first time they call or contact.

Connecting the back-office (UCaaS) and front-office (CCaaS) is now the focus in delivering the highest FCR resulting in excellent CX.

In this podcast these trends are discussed with Jason Byrne, Crexendo’s SVP of Marketing and Doug Green, TR Publisher.

Visit www.crexendo.com

Since the pandemic, we've seen a change in the way businesses are communicating. We are moving toward a unified system of communication. People and businesses no longer want the friction of switching between different technologies, but they still want the flexibility to communicate freely with an omni-channel approach. This is where the changing faces of UCaaS come into play. In this podcast we'd like to dive deep into the latest trends and advancements in UCaaS, discussing the shift towards cloud-based solutions, the integration of artificial intelligence and machine learning, and the emergence of cutting-edge features such as team collaboration tools and video conferencing. Join us as we unravel the exciting possibilities and explore how UCaaS continues to shape the future of modern communication.

More at https://www.iotum.com/.

Stop chasing after patches

“Our goal is to make you, the user, stop chasing after patches, says Amit Serper is the Director of Security Research at Sternum IoT. In this podcast Amit walks us through the security challenge and then presents his company’s proactive approach. “Deploy it once, and you forget about patching,” adds Amit. “We’re going to catch and kill it before it happens.”

Amit is a cybersecurity expert, and the discoverer of the "vaccine" for NotPetya. With a background in leading cybersecurity research teams at renowned companies like Akamai Technologies and Guardicore, Amit is now spearheading Sternum IoT's mission to revolutionize IoT defense. His extensive experience in the private sector is complemented by his previous roles in Israeli intelligence, where he undertook diverse security projects. Amit advocates for a proactive approach to cybersecurity, emphasizing the importance of runtime protection over traditional patching methods.

Visit https://sternumiot.com/

FlySense 286 Product Suite includes 4G/LTE, LoRaWAN, and YoLink capabilities to address worldwide connectivity and security needs

Recently, Soter Technologies, a leading provider of innovative environmental sensor and software technologies, today released its FlySense 286 product suite incorporating expanded wireless network connectivity options. Addressing the needs of schools and enterprises around the world, FlySense is the first vape and bullying sensor in the market with embedded global cellular (4G/LTE), LoRaWAN, or YoLink support.

In this podcast, Derek Peterson, chief executive officer of Soter, discusses how FlySense 286 not only delivers needed detection of vaping in places and spaces where vaping is strictly prohibited, Soter’s innovations sets the product independent of the organization’s network. Many organizations follow cybersecurity best practices or mandates to minimize the variety of devices attached to a network that also carries proprietary or private information such as email, browsing, cloud connections, and server access. Operating FlySense devices over wide area networks such as cellular or LoRaWAN, and alternative local networks using YoLink, provides this physical separation without raising concerns about any cybersecurity risks.

“We’re excited about our product roadmap,” adds Peterson, pointing out several verticals including education (school campus and facility), food service (including making detecting employee vaping), hospitality and more. We learn that selling and installation are “easy peasy”, and that the product line is makes for a ready sell for channel partners.

Visit Soter Technologies

“You’re going to be met with resistance,” says Mike Otting, SVP of Platform and Wholesale at First Orion. With caller-ID spoofing and other scams on the rise, 86% of consumers agree that businesses should take measures to ensure their calls are properly labeled. This signals a huge demand and growth opportunities for the telecoms sector. In this second of a two-part series, First Orion's Mike Otting discusses how branded calling impacts consumers, and in turn, impacts agents. Agents working calls that are going out unbranded, are first encountering emotional barriers that consumers are placing around themselves. People will be guarded on a call where the origin of the call is not known. We learn how that can be improved with branded calling. First Orion is a global telecommunications solutions provider that is transforming the phone call experience for businesses, carriers and consumers through its industry-leading branded communication and protection solutions.

 Visit www.firstorion.com

Organizations invest millions on developing a brand and a brand experience, and yet can end up disappointing consumers on something as simple as offering branding on their calls. With caller-ID spoofing and other scams on the rise, 86% of consumers agree that businesses should take measures to ensure their calls are properly labeled. This signals a huge demand and growth opportunities for the telecoms sector. In this podcast, Mike Otting, SVP of Platform and Wholesale at First Orion, we learn about how there’s a mismatch between consumers who are expecting to easily identify calls from the brands they trust, and do business with, and the gap of too many of those same companies failing to brand their calls. With a sea of robocalls to deal with, that can take aways from all the other efforts to deliver great CX. First Orion is a global telecommunications solutions provider that is transforming the phone call experience for businesses, carriers and consumers through its industry-leading branded communication and protection solutions. Mike discusses this easily applied solution for enteprises and solid channel opportunity.

Visit www.firstorion.com

“You go and print a business card,” says Fabian Bernhard, Founder and CEO Veeting. “Imagine on your business card there’s the logo of the copy/printer (company). Not your logo. You wouldn’t accept it. My name card needs to have my logo on it,” adds Bernhard. Your invoices have your logo. Your emails have your logo. “Why do we have a third-party logo in our conference rooms? “

In this podcast Bernhard, we note the oddity of this situation, especially now when virtual meetings have become the critical place for internal team building and external meetings with customers and partners. Bernhard walks us through Veeting Blocks and Veeting Corporate, two unique solutions in the ever-growing video conferencing market. Veeting Blocks comes in — it allows internal teams and external software companies to create tailor made collaboration solutions that go beyond simple video calls.

Visit www.veeting.com

“A large chunk of the problems faced in the field today, existed twenty years back,” Prateek Chakravarty, CEO of Zinier. Zinier is a provider of intelligent field service automation solutions that recently announced that it is incorporating ChatGPT, a state-of-the-art large language model (LLM), into its field service solution. This integration will enable Zinier's field workers to access a comprehensive knowledge base in real-time, empowering them to solve technical issues with greater ease and efficiency.

In this podcast, Chakravarty ties together his company’s work at the leading edge of field service automation, to the realities in the field and to the many people involved. Chakravarty describes the company’s focus as making sure frontline workers have access to technology, get to be involved in the digital revolution. Chakravarty discusses “visibility across the chain” on how to make frontline workers more visible. In this short but wide-ranging discussion we encounter things we often don’t see when talking about infrastructure, such as equity, safety, empowerment, and more. Chakravarty describes how Zinier helps infrastructure companies make this journey, helping them to see what might be hard to see, and to plan what may have been left out of planning.

Visit www.zinier.com

Chris Kruell, Head of Marketing discusses CDSG with Don Witt of the Channel Daily News, a TR publication. With over 30 years of experience in this area, they are looked on as experts in the field. Originally started because of an Army request for ruggedized media drives for use in systems, storage, and transport.

Their Citadel SSDs are easily integrated with off the shelf laptops. They have also been servicing the film industry for the last 15 years with drives that can be used to transport the newly released films around the world.

Chris Kruell

Listen in to hear how the industry has evolved and how you may be able to take advantage of their technology in your channel with your customers.

Data security begins with CDSG               

They enable their partners to help their customers and clients secure their data. For over 30 years, they’ve helped deliver reliable data storage and forensics tools to the security-conscious in government, military, enterprise, and more.

Partner Support

The CDSG Partner Program consists of three membership tiers that feature rewards that grow along with your CDSG products business. Gain benefits and rewards as you develop sales expertise, engage in joint business planning and proactively market CDSG products solutions.

For more information, go to: https://cdsg.com/