Telecom Reseller / Technology Reseller News

“A lot of these solutions work even better, when you have an MSP or a channel partner involved,” says Mike Nowak, Chief revenue Officer of BCM One. With the shadow of the pandemic lifting, and with it, some of the more rushed decisions made on the fly, Nowak believes that there’s a big opportunity to have new conversations about the longer term, between channel and MSP partners and their enterprise customers.

In this podcast, Nowak discusses how recent BCM One acquisitions, such as Pure IP, provides MSPs and channel partners, who have teamed up with BCM One, to have fresh conversations with existing customers and to build growth with new customers, as larger enterprises are now in a longer planning and implementation cycle. Pure IP, for example, comes with many of the things that a large enterprise needs as they work PSTN replacement. Nowak discusses Pure IP in the context of a larger BCM One story of a company that hands the partner community the tools they need to meet the enterprise with their current needs and their need to plan migration and growth, well into the future. “We take away risk from of making those decisions,” notes Nowak.

Visit www.bcmone.com

If you have not started down the 5G path, it will get progressively more difficult as newer technology and implementations are continually being launched. Andrew De La Torre, Group Vice President of Technology, Oracle Communications speaks with Don Witt of the Channel Daily News, a TR Publication, about those who are hesitant to embrace 5G and what opportunities they are at risk of missing.

5G and IoT are often discussed together as a foundation for enabling the next generation of technology – listen in to Andrew as he describes how 5G is enabling new IoT use cases to come to market.

Andrew De La Torre

Andrew will also highlight what we can expect to see with the adoption of 5G and IoT in the next five years.

Personalize experiences and grow revenue from 5G services.

Launch new services faster with KPI metrics-driven offer design: Use predictive performance analytics to create new, revise existing, and retire old offers with a centralized design experience. Launch new products and offers to market quickly with an easy-to-use, intuitive design interface built specifically for business users.

Acquire new customers and make them loyal: Increase your subscriber base by sending personalized offers based on customer segmentation, behavior, and usage.

Deliver a personalized and consistent buying experience: Make it easy for customers to complete purchases on the channel of their choice with options to change channels anytime while preserving full context.

Resolve issues faster to increase customer satisfaction and reduce customer churn: Deliver full self-service customer care across billing, orders, offers, and subscriptions via omnichannel interactions. Create positive customer engagements, reduce cost of service, and reduce customer churn.

For more information, go to: https://www.oracle.com/communications

Cisco sees channel partner sales growth through meeting emerging needs of customers in hybrid, mobile and CX, EX focused era, Cisco Live 2023 Podcast

“By 2025, 75% of all desks won’t have a phone on them,” says Kristyn Hogan, Vice President, Global Collaboration Partner Sales at Cisco. While Cisco continues to deliver phones and end points for their many utilizations, Cisco is partnering with AT&T to add to the channel’s mobility story and meet enterprise demand. Hogan thinks that if you match up emerging customer needs, along with wider portfolio offerings, channels can grow sales. In this podcast, Hogan looks at three tectonic shifts in the needs of the enterprise as the places where channels can match needs: re-imagining work, re-imagining the workplace, and maximizing CX.

Kristyn Hogan, Vice President, Global Collaboration Partner Sales at Cisco

We learn how the newly announced WebEx Go with AT&T, places all the thing enterprises are asking for their team members, right into the phone in their pocket. The new service will allow people to do all their calling from one device, not two, and use their native dialer to do business calls. Hogan discusses "Catch Me Up", which will allow users to quickly catch up on missed interactions, including meetings, calling, chats and more, by using Generative AI and a larger migration of customers to cloud, “… in lock step with our channel partners”. Hogan walks us through new Cisco offerings creating video immersive experiences, a part of reimaging the office.

Visit www.cisco,com

Of major importance to Dialpad is the breaking of the $200 million dollar revenue milestone. A lot of credit can be given to Ai technology. For the last five years or more, Dialpad has been focusing on Ai at the core of their product offering. John Finch, Senior Vice President of Marketing with Dialpad discussed the Ai and its impact on the Dialpad product.

To demonstrate the importance of Ai to the company, they are in the midst of releasing 12 new Ai enhanced products at the rate of one product a month. Clearly an aggressive pace which is reflective of the organization and their goals.

John Finch

Listen in to hear about their Ai products, why they are unique, what lessons Dialpad has learned, and what are the key benefits to their customers and their enhanced experience.

THEIR MISSION: They’re on a mission to completely transform how the world works together.

What they're building: Dialpad designs groundbreaking, truly unified products—all powered by the most advanced communications Ai in the world. They make it easy for teams big and small to call, message, meet, and support their customers in one beautiful workspace.

They’re connecting teams across the planet

Dialpad for Good has championed over 650 businesses through the Dialpad for Startups, Tech for Black Founders, and Nonprofit programs. They’re dedicated to transforming the way everyone can work together.

For more information, go to: https://www.dialpad.com

When they bring on a new customer, they will assess their security network and the security applications being used to make sure that they integrate properly.  Then they will design a new security solution around the useful components already being utilized.

Rich Lilly, Director, Security discusses the security options and some of the latest trends including:

Zero Trust

Microsoft Security Solutions

Staff shortages – they can fill the gap.

AI – leverage it in the company for efficiency.

Rich Lily

Listen in as Rich discuss Zero Trust deployment, how to deal with Shadow IT, and how organizations can protect themselves from ransomware attacks.

A Relentless Pursuit of Our Clients' Best Interests

Their approach sets them apart from other providers. Their team of experts will work with you to identify the cybersecurity and IT solutions that serve your needs and budget. Their advanced expertise and insatiable desire to deliver measurable results leads to fast execution and immediate time-to-value so you can focus on running your winning business.

Bringing Technology and Cybersecurity to the Forefront of Business Problem Solving

Today’s business challenges can’t be solved by point products, but rather through integrated, holistic solutions. That’s why they’ve gone the extra mile to ensure they provide the highest standards of service backed by the industry’s leading technology.

For more information, go to: www.netrixglobal.com

Oracle is not just a database company; they are a major player in communications and in the middle of the 5G build out as well as being ranked one of the top 50 companies by Linkedin.

Andrew De La Torre, Group Vice President of Technology, Oracle Communications speaks with Don Witt of The Channel Daily News, a TR Publication about 5G and the role Oracle has in supporting organizations to achieve return on investment, enable new business models, and identify new revenue sources. Oracle Communications is uniquely positioned to help CSPs power and monetize 5G.

Andrew De La Torre

Listen is as Andrew describes the most significant difference between Oracle and other hyperscalers by focusing on those parts that were an integral part to how customers can create, develop, and expose services in the network space.

Unlock 5G core network insights: Make more strategic decisions using relevant, trusted historical data and unbiased predications about the network leveraging AI and ML.

Build an autonomous 5G core: Leverage analytics and automation for a superior service and network experience. Configure, test, and deploy 5G core network functions automatically into the production environment.

Create a secure 5G signaling and routing framework: Manage your network at scale by providing routing control, resiliency, security, and observability to the 5G core network.

Create and deploy policies service and work: Build tailored 5G network policies, improve your 5G quality of service, and introduce and monetize new services.

Deploy 5G converged charging at scale: Charge for 5G services in real time with cloud native online and offline charging. Meet the needs of any service, segment, or payment model.

For more information, go to: https://www.oracle.com/communications

Pioneering cloud communications company rolls out innovations to help channel partners and service providers to add value

“We’re very much locked into the service provider community, says Mike Wilkinson, Chief Product and Marketing Officer at Akixi. In this podcast, we learn that Akixi attracted a round of significant investment that has been used to roll out new products and has had the effect of evolving the company’s focus. Historically facing the reseller community, the firm has been working to match service provider needs. Business insights and intelligence hub are two major parts of this story, joining Akixi’s call reporting family of solutions. We also learn about a special CCA event Mike will be speaking at on June 7.

Watch a short reel

https://www.akixi.com/

People at the top get hooked in more easily, Bad actors look for back of the herd vulnerability.

“It is people and cyberattack actors recognize that,” says Walt Czerminski, CEO at Cytellix. “It’s the person that’s going to click on a phishing exploit and grant a cyberattack actor access into the organization. That’s the biggest risk.”

In this first podcast of a podcast series on cybersecurity, we examine the largest challenge: the people in any organization. From the CEO, a law firm’s most senior partner, the senior scholar at a university or mayor of a city, on the way down the organizational chart to a part time hire, or even a temp from a contractor, people matter in terms of thinking about risk. They needn’t want to cause any harm. “People at the top get hooked in, more easily,” says Czerminski.

Processes, behaviors, and more are among many points of weakness. Czerminski tells us that this is a vulnerability that happens the most. Email links are among the problems. Social engineering can include calls, and text. “For $500 and a handshake agreement that the actor won’t do anything for a few days, credentials are sold.”

We walk through the threat landscape, explore in-house remedies, and discuss the Cytellix approach. Czerminski relates his direct experiences, working for two notable financial institutions, on their security needs, about the need for framework. “You don’t want to be the last gazelle in the herd.”

Cytellix is a first-of-its kind patented SaaS platform that brings together cybersecurity, compliance, and risk management under one fully integrated umbrella. Cytellix helps companies better understand their "real security posture" and provides a new way to manage and deploy cybersecurity capabilities, risk awareness, and compliance with a plan tailored to specific situations and needs.

Visit  https://www.cytellix.com/

Quark.ai Generative AI solution can add value to solutions required by some of the world’s most recognized brands

“The world runs on SAP,” says Prosenjit Sen, CEO of Quark.ai. In this podcast, focusing on practical uses for generative AI, Sen is joined by Rob Levi of EPI-USE, a Gold SAP Partner. “One of the things an enterprise user of SAP deals with is an enormous value of documentation… you’re looking at an ocean of documents” adds Sen. “Using search if you have 100s of thousands or millions of documents, is like finding a needle in a haystack.” EPI-USE is a South African company. They are part of GroupElephant.com which employees 3,500 people worldwide. Mark A. Daley, a technology leader, also joins us to offer industry perspective.

“We have over 1,300 clients globally,” says Levi, who adds that in addition to the weight of client documentation, EPI-USE has its own documents, that are critical to deliver expected results. Levi goes on to outline his company’s needs and the needs of their customers. “We give you a human like answer in English,” says Sen, “…and not only that, for that answer we will give you the evidence.” Questions come back with answers where the answer is not only provided but source materials are noted. Quark.ai speaks English and can footnote. The answers to questions, are instant.

Daley notes that one of the advantages of this approach is that with time and staff turnover, the body of corporate knowledge and experiences, as reflected in the documents, are not lost with staff departures or that tribal knowledge drain. If that information is in the documentation, Quark.ai provides instant access, in any file type with the resource documented without hallucinations.

EPI-USE is a South African company that is part of GroupElephant.com which employs 3,500 people worldwide.  EPI-USE channels one percent (1%) of revenues to their not-for-profit-zone.  EPI-USE is a leading global SAP ERP integrator and although most of us use the term ERP for Enterprise Resource Planning, EPI-USE has a duel meaning for which they champion:  ERP also means: Elephants, Rhinos & People, as they focus on helping people and communities to avoid poaching endangered wildlife, as part of the workday at the organization.

Visit quark.ai

Visit https://www.groupelephant.com/

Visit https://www.epiuse.com/

Visit https://www.erp.ngo/

Visit https://www.linkedin.com/in/markadaley1/

Sacramento, CA - May 31, 2023 - 2Ring, a leading provider of contact center solutions, will be presenting their innovative real-time reporting solution, Dashboards & Wallboards, at the upcoming summer trade shows, Cisco Live! (June 4th-8th) and Customer Contact Week (CCW) (June 21st-22nd), both in Las Vegas.

We invite you to listen to the latest Telecom Reseller podcast and find out how 2Ring is revolutionizing the contact center space. “2Ring delivers easy-to-use proactive real-time reporting solutions for multiple contact center platforms. Our solution is also well suited for contact centers who have hybrid staff, working from home and from the office, allowing supervisors and management to always stay in the know. Tracking metrics and agent performance goals is intuitive, and with 2Ring Dashboards & Wallboards you can gain business insights immediately”, says Ossamah Shabbir, Pre-Sales Director at 2Ring.

2Ring Dashboards & Wallboards offers their real-time reporting and alerting solution for contact centers operating on multiple platforms, including Cisco, Five9, Amazon Connect, Genesys Cloud CX, and Webex Contact Center. The solution consolidates data, empowering organizations to optimize operations, monitor agent performance, and deliver exceptional customer experiences.

A sample layout of 2Ring Dashboards & Wallboards showcasing many customizable metrics and KPIs.

With Dashboards & Wallboards, contact center supervisors and managers gain real-time visibility into key performance metrics, agent activity, and customer interactions. This enables proactive decision-making and drives enhanced performance.

2Ring is excited to engage with industry professionals and showcase the capabilities of Dashboards & Wallboards at Cisco Live! and Customer Contact Week. Don't miss the opportunity to experience the future of real-time reporting for contact centers. Also, if you’ll be attending Cisco Live!, make sure to watch 2Ring’s presentation in the Collaboration Village, on Monday, June 5th at 3:00pm Pacific Time. See you there!

About 2Ring:

2Ring is a leading provider of contact center solutions, specializing in innovative tools and technologies that optimize performance and deliver outstanding customer experiences. Dashboards & Wallboards by 2Ring caters to contact centers operating on multiple platforms, providing real-time reporting and monitoring capabilities. www.2Ring.com

Read the 2Ring press release here: https://wp.me/p2Q636-H3m