Telecom Reseller / Technology Reseller News

Holograms in ambient light, without any headgear, IKIN solutions enhance AR/VR/XR applications

“You peel away the layers of the onion a little bit,” says Joe Ward of IKIN. People, especially channel partner and MSP people, hear the word hologram and they may think or wonder, how would I sell that? In this podcast, Ward, peels back those layers to give us a look at a very practical and attractive solution sale, that can help clients deepen engagement and boost productivity. We learn how IKIN solutions enhance AR/VR/XR applications.

“We can scan a turbine engine on a jet for the military and look at the minute cracks over time,” says Ward. “It’s not just the hologram but it’s the software behind it.” IKIN is a platform as a service, making it a very practical open door to the channels to leverage IKIN’s open architecture to create unique options for clients. We learn about current channel opportunities and ways for the channel to offer unique solutions to their clients. Ward feels that the type of data and information these solutions provide, create a sticky service that channels can sell, where customers are not likely to find anything similar.

Listen to our ITEXPO MSP Expo Podcast with IKIN

https://ikininc.com/

“Know thyself,” says Walt Czerminski, CEO at Cytellix. “Because if you don’t’, the priorities you’re going to make will be misinformed. In this third part of a four-part series, we zero in on figuring out where we are in cybersecurity, as an organization, and if we have arrived at some point of security. As we learn in this podcast, the assessment of where an organization ranks in terms of prevention and preparedness, is like a snapshot of a ship on a stormy sea. The threats some with every wave below and the raging storm above. Walt has been using the model of herd animals and the danger of being in the back of the heard, or straggling, behind. Bad actors are looking for the more vulnerable.  We learn about compliance, and we learn about being proactive beyond compliance. A big part of the picture is having a GRC framework that allows a company to assess where they are and to measure other dynamics.

“On the important things we do is we make it easy,” says Walt, noting that his company helps pull together things in a wholistic approach. Understanding that this is a not a “three month march”, we learn how Cytellix helps clients have effective ongoing process.

Cytellix is a first-of-its kind patented SaaS platform that brings together cybersecurity, compliance, and risk management under one fully integrated umbrella. Cytellix helps companies better understand their “real security posture” and provides a new way to manage and deploy cybersecurity capabilities, risk awareness, and compliance with a plan tailored to specific situations and needs.

Visit www.cytellix.com

Smart credentials help hospitals, clinics, and clinicians

With rapid advances in medical care techniques, technologies, and standards, keeping on top of the credentials, training and history of the professional care team, and health care professionals maintaining a standardized, organized portfolio of their own backgrounds, can be a challenge. In this podcast, Paul Bergeron, MD, MBA, the Chief Physician Executive at DoorSpace gives us a look at a company tackling these issues.  The factors in motion include a clinician’s educational background, documentation of ongoing education and training, licensing, and other recorded issues and events that may come up. A hospital or a private practice needs to know where their team is on all these thing, and individual practitioners need to know if they are current. This smart credentials system has many benefits. Recruiters in the medical field will especially benefit from what DoorSpace offers. Bergeron believes that DoorSpace is a great opportunity for the channel partner and MSP communities.

About DoorSpace

DoorSpace is delivering the next generation of healthcare professional development software through their innovative, people-centric, cloud-based solution that helps healthcare professionals get back to what’s important: helping their patients and themselves. Based in Houston, Texas, DoorSpace is transforming the way healthcare organizations retain and develop clinical talent by bringing personnel, administration monitoring, and organization systems together in a user-friendly platform that streamlines healthcare processes. DoorSpace is making work better for the people who make a difference.

AI to the rescue

Unruly airline passenger incidents soared by 47% in 2022! Increased demand and the ongoing pilot shortage is putting airlines in the hot seat to deliver on customer service in post-COVID seasonal travel conditions. In fact, new data from the J.D. Power 2023 North America Airline Satisfaction Study shows airlines have their work cut out for them. For the second year in a row, customer satisfaction for airlines has declined by double digits! According to Quiq CEO and founder Mike Myer, AI has arrived just in time to help.

In this podcast, Myer describes how the traditional contact center, the mobile consumer at the airport and the noisy environment of that airport, might mean that a traditional contact center is a poor match to the challenge of customers. In addition, the airline industry has unpredictability. Several cancelled or delayed flights can create a surge that impacts hundred or thousands of passengers.

“Suddenly we have technology that did not exist before,” says Myer. Join us as we discuss a practical AI application that can be deployed today and has even more promise in the months and years to come.

Visit www.quiq.com

Connectbase on the move in the global cloud connectivity market

The connectivity market hinges on understanding how to match up which provider(s) service a location, with which products and services. This applies to the largest tier 1 operators to the small rural broadband providers - and everyone in between. Connectbase, further strengthened by the acquisition of LastMileXchange, brings intelligence and automation to network buyers and sellers across the globe. In this podcast, Ben Edmond, Founder and CEO, discusses recent acquisitions and changes at Connectbase.

“We’ve wanted to be a global company the day I founded Connectbase,” says Edmond. “This gives us an entrance into the European market, which is very attractive.”  The acquisitions bring skill, experience and resources that enhance opportunities for operators, partnering with Connectbase. With all the complexity of multiple states across the US and multiple nations in the EU, these moves bring simplification for people looking to match up place, location, need and resources. The new appointments bring in additional leadership and vision, as the company continues to invest in automation, and improved execution.

We also learn about new products that enable people to do in minutes what used to take weeks or projects and studies, shaving off time and cost. This will help rural organizations find resources, quickly and efficiently.

Connectbase is “the industry cloud for connectivity”. Connectbase is a partner to the industry, enabling next generation buying and selling of connectivity, including automated quoting, and providing deep, trusted insights. Connectbase’s industry-leading platform, The Connected World, serves almost 300 providers globally, profiling 2.4 billion locations across more than 150 countries. The Connectbase team has built a connected ecosystem transforming network buying and selling processes. The company offers demos of the products and services we learn about in the podcast.

Connectbase appointments and acquisitions

Visit Connectbase at www.connectbase.com and follow on LinkedIn at www.linkedin.com/company/connectbase-us/.

Going Beyond Mobile UCaaS is an opportunity for the channel, a path for the enterprise

“UCaaS alone, however, is not enough, as hybrid work requires an integrated approach that goes beyond collaboration to also support the employee experience, customer satisfaction and digital transformation initiatives,” writes Jon Arnold an independent technology analyst consultancy. “Add to that a workforce that is increasingly mobile-centric, and business decision-makers must recognize that not all UCaaS offerings are created equal.” In this podcast Jon Arnold is joined by Enreach CCO, Matti Heikkonen, as discuss a new whitepaper, commissioned by Enreach, and authored by Arnold, entitled: Converged Contact, Going Beyond Mobile UCaaS to Give Businesses a Competitive Edge.

Growth and new culture of mobility

We discuss the state of mobility in the European market, and we learn about how this market is not only large and growing, but that it’s a market that consists of many service providers, operating in multiple national and regional markets, confronting complexities that are not as harmonized as many North Americans might imagine. Arnold discusses culture, in terms of market to market, nation to nation, and in terms of different companies and industries. “Mobility is becoming the defacto way we do things, and with that comes a common set of behaviors and expectations,” adds Arnold Heikkonen adds that he sees the European market as having largely accepted some level of mobility, with most companies embracing one or more days as remote. With mobility becoming a standard, Heikkonen sees meeting the needs of that new mobile work culture, as a source of growth.

Arnold identifies Enreach’s approach to delivering native voice, “…which assures the best king of quality and the richer feature sets.” Enreach’s integrated approach, a position that Arnold sees as going beyond UCaaS, helps company’s do a more complete job of digital transformation, and enables partners to go to market with a bigger vision to offer their customers.

Channel Partner

Heikkonen thinks that channel partners can see growth on the new mobility market, especially if they work with clients at a high level, by looking at business impacts and opportunities for an organization that come with those changes.

News on Enreach

Visit https://enreach.com/en

Read the whitepaper

Work-from-anywhere products, simple channel onboarding process

“It’s not just about ‘I need to be connected’, but beyond that its business continuity,” says, Kathleen Clarke, Partner Recruitment Executive at Inseego. “How can we plug into things? SD-WAN. Going to the edge with the network providers,” adds Clarke. In this podcast, Clarke discusses the signature partner program Clarke has been developing, leveraging Inseego’s relationships and offerings, into a simplified way for partners to grow their businesses by simply selling products and services that line up with very current demands of a hybrid workforce. We learn about how Inseego is helping partners win in fast growing verticals with offerings that very closely match business needs, and with an approach that each partner can carve out their own identity, suited for their respective markets. As we enter the second half of 2023, Clarke offers a roadmap for partners to achieve growth, and to achieve growth in whatever economic environment emerges. Inseego is a leading business and enterprise wireless broadband & IoT solutions provider.

The way to gear up for this war is basic hygiene

“There’s a digital war that’s taking place,” says Walt Czerminski, CEO at Cytellix, “… and it escalates every year. And the number of successful exploits is growing.” According to Czerminski, the way to gear up for this war is basic hygiene, which he feels is like basic training for combat. In this podcast, we continue our series on cybersecurity, and what can be done to prevent and prepare for attacks. We discuss first step that any household or organization can do such as better password management, two factor authentication, password rotation and other habits. This is part of a larger framework. We also discuss achieving maturity, or compliance.

“Checking the box isn’t really the best place to be,” adds Czerminski. We learn that there are a set of choices to achieve maturity, within the larger context of creating readiness. Part of that picture includes preparation for what happens on the day after a security fail, which includes frequent backups, where we literally count the days of business loss. Stress testing is also discussed, which we learn is like war games, playing out scenarios that develop “muscle memory” and to recover better and faster. “Cyber actors are always looking for the easy button… they’ll look for the weaker parts of the supply chain.” The Cytellix approach to helping companies figure out and harden these weak spots, is outlined.

Cytellix is a first-of-its kind patented SaaS platform that brings together cybersecurity, compliance, and risk management under one fully integrated umbrella. Cytellix helps companies better understand their “real security posture” and provides a new way to manage and deploy cybersecurity capabilities, risk awareness, and compliance with a plan tailored to specific situations and needs.

Part 1: Cybersecurity’s weakest link: people. Cytellix Cybersecurity Podcast Series, Part 1

Visit  https://www.cytellix.com/

Simple steps to agent efficiency, big results, says TCN leader

Empowering agents to deliver CX may well being with agent training, and that training needs to include four basic ingredients. According to McKay Bird, Marketing Director of TCN, the big picture begins with the agents feeling valued, and that means training and education that creates a feeling of belonging. In this podcast we learn that efficiency on a budget begins with company culture, and that culture must be inclusive. Inclusion means sharing information. McKay thinks that you begin with getting the agent to understand the product. The agent needs to understand the culture of the company that created the product, creates a backdrop and context for the offering. In turn, the agent needs to understand the customers with an eye to ultimately anticipating need and showing empathy.

A critical fourth step is knowing when, as agent, you’re out of your depth and need to ask for help. If agents feel secure and valued, and if they’ve learned that other parts of product, company culture and an understanding of the customers, agents will know when to ask for help. Putting all this together creates efficiency that can be achieved while on a budget.

McKay also offers a well—rounded approach to using KPIs as a tool, but not as a sole focus, knowing that some people can be fine agents while not necessarily achieving a narrow metric. “You have to find a balance,” offers McKay.

Learn about the TCN survey mentioned in this podcast

For more information, visit https://www.tcn.com/ and follow on Twitter @tcn.

Recently, GXC, a leading provider of private cellular network solutions, announced it had signed reseller agreements with three leading Value-Added Resellers (VARs), substantially expanding the company’s go-to-market footprint. The new partners, Coranet, Pierson Wireless, and Raymond West are set to offer GXC’s Onyx private cellular solution to enterprise customers throughout the United States. In this podcast, GXC CRO Mike Henderson, walks us through how these acquisitions represent both wins and new opportunities for the channel. Henderson outlines the details and connects how GXC’s partners are already making gains, including notable companies, in high growth markets. “I joined the company because of the technology,” says Henderson. GXC is the only vendor to provide a private cellular mesh solution to businesses. Henderson also notes that GXC offers partner the ability to brand many of these advanced offerings as their own.

To learn more about GXC and its groundbreaking 5G cellular mesh architecture for enterprises, please visit www.gxc.io.