Telecom Reseller / Technology Reseller News

Next generation of CCaaS and DCS tools

“What makes LinkLive different is that we own all our own architecture,” says Pat Reetz, CEP Product Maker, Chief Product Officer at LinkLive. “We focus on healthcare and banking.”

LinkLive makes and secures intelligent customer connections to help organizations drive exceptional customer experience and automate interactions. The company develops electronic messaging application services, including a best-in-class Contact Center as Service (CCaaS), using its unique SAFEc architecture to create the first all-in-one cloud-based engagement platform that provides secure, compliant communications for all mediums: voice, texting, video conferencing, co-browse, mail, file share, appointment scheduling, and a digital office in one pane of glass. In this podcast we learn how LinkLive brings together technologies in highly regulated industries. We also hear about how LinkLive has deployed conversational AI.

Visit https://linklive.ai/

Compliance for UC for just about any UC platform, keeps an eye on whiteboards as well

“A lot of people don’t know what we do, and when we show them a demo, they’re amazed," says Dan Nadir, Chief Product Officer. Theta Lake provides security and compliance for modern collaboration platforms using integrations for Cisco Webex, Microsoft Teams, RingCentral, Slack, Zoom and more. Patented machine learning and NLP power Theta Lake to detect risks in voice, video and chat. We learn how the company also uses AI-assisted technology as well. The company was recognized this year for best of show. We also learn about integration with Mural, enabling Theta Lake to help make sure that whiteboards are in compliance.

Visit https://thetalake.com/

Many readers and industry professionals may know Steve Forcum from his long tenure at Avaya. Today, we learn about how Steve has joined SIPPIO, a notable startup that won a place among five other companies as a finalist in the Enterprise Connect Showcase. “Voice needs to be a feature…,” Steve says, noting how the challenge before many people he knows, and many IT professionals at enterprises, is to make voice a ready feature of app among many others, across their platforms. “We enable simplicity.” Steve tells us that SIPPIO simplifies that process. As someone who has a very direct feel for the process that got users to this point, Steve sees SIPPIO as a way forward for many of those same customers.

Visit www.sippio.io

Sinch has announced a new private label offering for partners and service providers to provide Microsoft Teams voice calling. This offering is available through Sinch’s new program called Operator Connect for Partners, designed for communication service providers, managed service providers, and value-added resellers. In this podcast Sinch CIO, Brett Scorza, discusses Sinch, Sinch solutions for the enterprise and their new offering. Brett points out how the Sinch announcement opens the door for Sinch partners by being able to offer voice services for customer using Microsoft Teams.

Visit https://www.sinch.com/

“I doesn’t seem possible,” says Phil Moen, President and CEO at Unimax Systems, as he describes the reaction enterprise end users have about that complex, time consuming, migration processes, might be automated. Moen tells us that enterprise attendees at this week’s EC23 came to visit the Unimax booth to find out how Unimax is offering a way, so that when changes occur, those changes are picked up automatically. Unimax provides administrative management software that layers on top all the UC platforms, so according to Moen, this form of applied automation, comes naturally.

Unimax provides a UC Management Software Suite with tools for automation (i.e. automated provisioning/de-provisioning), help desk agent moves, adds, changes, and deletes (MACDs), phone number management, employee self-service MACDs, advanced MACD administration, reporting, system migrations (between Microsoft Teams/Skype for Business, Avaya/Nortel, Cisco, etc.) and more for single and multi-vendor UC and telecom environments.

Visit https://unimax.com/

“We’re seeing an explosion in the use of Teams Rooms,” says Rob Doucette, VP of Product at Martello Technologies. Recorded at Enterprise Connect 2023, in this podcast we learn about the latest release of Vantage DX. This latest release introduces new capabilities for monitoring Microsoft Teams Rooms. Doucette also discusses an upcoming webinar, Microsoft Teams Rooms: Why Your Next Big Move with Teams Will Require Monitoring.

Visit https://martellotech.com/

CallTower extends reach into APAC and EMEA

“I am very excited to announce that we have now officially signed up with Zoom phone,” says William Rubio, CRO of CallTower. In this podcast, recorded at the close of the Enterprise Connect conference, Rubio discusses how CallTower Operator Connect will become available for Zoom, and how these solutions will become available in the APAC and EMEA regions. “It’s definitely transformational,” adds Rubio, discussing how AI is creating widespread change and how CallTower is offering timely solutions for the many enterprise users that are in the midst of migration and technology evolution.

Visit www.calltower.com

Part 2 of 2

Brand protection. Brand integrity. Managing how a brand appears to customers who receive inbound calls is very critical to an organization’s ability to communicate and to the integrity of the brand itself. In this podcast, Anis Jaffer, Chief Product Officer of Numeracle explains what “entity identity” is, and the process that Numeracle uses as it takes steps to provide clarity to people who are receiving calls from brands they use and trust.

Visit www.numeracle.com

Part 1 of 2

“Caller ID has been a bit of an evolution,” says Alex Carter of Numeracle. Over time, and with the rise of mobility, many recipients of calls have lost the advantages that caller ID once promised: knowing who’s calling. Carter discusses how Numeracle is restoring confidence and offering a path for enterprises to strengthen their outbound calling effectiveness, not to mention, enhancing their brand, brand reputation and customer experiences.

Visit www.numeracle.com

“We are the only call recording company that can record on all Cisco platforms, “says Robert Dudas, Senior Account Executive at CallCabinet. In this podcast, recorded on opening day of the Enterprise Connect 2023 Conference, Dudas outlines how CallCabinet can meet the needs of every Cisco user, whatever platform, cloud or prem, or both, that are in use. He also explains how CallCabinet keeps users in compliance, accommodating the challenges of a hybrid workforce. Dudas explains that their extensive support of Cisco platforms will make migration simpler for Cisco users.

Visit www.callcabinet.com