Telecom Reseller / Technology Reseller News

Fighting robocalls occurs at many levels

“First and foremost, know your customer,” says Jim Brewer, Executive Vice President, Products and Technology of Peerless. In this podcast, Brewer, and Tony Hiller, Executive Vice President, Operations and Engineering discuss their approach to fighting robocalls. We learn that Peerless combines a mixture of technology and very proactive, personalized approaches to the fight. We learn that the company strives to make sure first bad actors don’t try to slip over the fence, to become or posture, as a customer. Next Peerless uses its understanding of their customers, combined with various tactics, to find bad actors to efficiently limit cases and impacts. Brewer notes that STIR/SHAKEN is a valuable tool, which Peerless combines with several other tactics, including internal and third-party analytics. Hiller provides front line descriptions of how Peerless has helped customers that have been impacted. “It’s a huge issue and its extremely complex to solve,” adds Hiller. Hiller notes that Peerless has implemented a multi-stage mitigation strategy within the Peerless network, a major undertaking that does not have to be duplicated. “We’ve done that, and our customers, as a result, don’t have to.”

Visit www.peerlessnetwork.com and www.infobip.com

As education districts struggle to get their arms around campus safety, one company has come out with an AI application that is designed to help administration, faculty, and anyone else involved in student safety, have a better understanding of emotions and sentiments occurring in real time on their site. In this podcast, Derek Peterson, CEO of Soter Technologies walks us through JunoAI and how its deployed, applied, and managed. We learn about JunoAI’s attention to issues of privacy and the needs of each student. The technology is designed to help the team of people, on a campus, to better know where to be present, and to better anticipate where offering a hug, or emotional support might be needed. The product works with existing surveillance systems and is agnostic to platform. As MSPs and Channel Partners look for timely items to add to their solutions portfolio, Soter looks to take AI a logical addition for companies already offering security solutions along with their larger communications offerings.

Visit https://www.sotertechnologies.com/

Cloud Connections 2023

Hervé Ayissi, Customer Success Specialist and Inside sales, SBC and Support Services Executive, meets up with TR’s Doug Green in this podcast, recorded at the first ever Cloud Connections conference. Ayissi offers a brief update on the TelcoBridges line of products that the firm offers the communications service providers market, VoIP gateways, signaling gateways, transferring gateways, SBCs (session border controllers), class for products, serving the carrier community. Ayissi lays out the case for TelcoBridges competitive market position and presence of both equipment and cloud-based solutions. We discuss the company’s continued growth in the US and other major markets, while we also learn about the firm’s window to the rapid growth markets in emerging economies in Africa. Ayissi tells us that some training offerings will be available to people attending the upcoming ITEXPO show.

Learn more at www.telcobridges.com

Simwood is one of Britain’s largest carriers, a company with twenty-five years of experience and growth, not to mention a major US presence. That US presence includes a portfolio of household name level customers, some of which touch many US financial account holders. Seeking to become more visible, the company exhibited at this year’s Cloud Connections 2023 show, hosted by the CCA. “It’s a soft launch for us,” says Frazer Barnett, Head of Sales at Simwood. In this brief podcast, Barnett previews the company’s plans for the coming year and gives an overview on the case for firms to consider partnering with Simwood as they take on the US market.

Visit www.simwood.com

Cloud Connections 2023

“Branded calling is really what everyone has dreamed about,” says Jim Dalton, CEO of TransNexus. In this podcast Dalton discusses how branded calling might begin the process of restoring faith among consumers in the authenticity of the calls they receive from the enterprises that consumers are doing business with. Dalton sees branded calling as an opportunity for the CSP and as a priority for the enterprise, as both work together to enable the enterprise to be able to deliver calls where the consumer is confident that the call is from a trusted source. “Now they will have a real solution,” adds Dalton.

Visit https://transnexus.com/

Cloud Connections 2023

We live in an age of mass migration of devices, networks, and whole organizations. One big challenge is making sure that the devices your organization would wish to retain, maintain all their original, intended functionality. In this podcast, Mark Lindsey, SMTS and VP Engineering at ECG, walks us through his recent blog, Cloud Voice Migration, Overcoming Common Challenges. Lindsey lines up the challenges and then gives us some ideas on how to tackle them one by one. Recorded live at the recent Cloud Connections 2023 event, Lindsey discusses how these strategies are a critical part of making sure that when clients move to the cloud or make further migrations, all the many employee and customer facing devices, also make the move.

Visit www.ecg.co

Catching up with Harry Brelsford

Uncertain times call for new thinking. MSP Rescue, fashioned after the popular “Bar Rescue” cable TV show, is a one-day gathering of like-minded channel partners, Managed Services Providers (MSPs), IT Pros and telecom professionals to talk about 2023. From strategy to actionable behaviors, you can engage in how to make 2023 surprisingly strong. In this podcast we learn about this one-day event that focuses on success factors ranging from uncovering internal operational efficiencies to hedging your services, solutions and client offerings that include counter-cyclical elements. The Chicago event will be a part of a larger MSP Rescue Roadshow. This first MSP Rescue will occur in Chicago, on February 17.

https://msprescue.pro/

One of the fastest growing solutions for network security is Zero Trust. Tal Zamir, CTO at Perception Point, provides analytical insight of customer’s 2022 implementations to Don Witt of the Channel Daily News, a TR publication, revealing future trends.

First, understanding what Zero Trust is and what enterprise and businesses need to do to respond to the post pandemic network requirements is essential to understand the future waiting for Zero Trust in 2023.

Knowing that more and more companies will be revising their corporate network border/perimeter strategy to include micro-networks, remote workers, and the cloud, what is the process to implement Zero Trust properly? When implemented, end to end security monitoring, prevention, remediation/incident response will still be required.

Prevention as a Service Providers. Digital Transformation Enablers.

Perception Point is a Prevention-as-a-Service company, built to enable digital transformation. Trusted by global enterprises, their Gartner-recognized, revolutionary platform offers a 360-degree protection against any type of content-based attacks, across all collaboration channels, in one simple solution. Built by and for IT and security experts, their service is incredibly easy to deploy, maintain and update according to the newest attack techniques.

Tal Zamir

Their Know how

They are a team of cyber-intelligence professionals and business leaders with offices in the US and Israel. They are passionate about cybersecurity, business operations, and the connection between the two.

They enjoy ruining the attackers’ day, every day.

For more information, go to: https://perception-point.io/

Fight is a top company priority

“We were one of the first to engage STIR/SHAKEN,” says John Barnicle, Peerless President & CEO of Peerless Network. Barnicle adds that the issue of fighting robocalling is on the top of his list as the head of Peerless. Even as Barnicle notes the rise of messaging as a key communication tool, preserving voice calling as a major communication resource, involves finding the right mix of dialing up, and dialing down countermeasures that enable legitimate traffic and block bad actors. “It is a constant battle and we do continue to invest heavily in it,” adds Barnicle. In this first of a two-part podcast series, Barnicle gives us an overview of the mitigation effort. Part 2 deals with a closer look at the technical efforts that are underway.

Visit www.peerlessnetwork.com and www.infobip.com

Cloud Connections 2023 CPaaS Showcase

Sanjay Srinivasan

“Our mission is to accelerate the world’s ability to connect,” says Sanjay Srinivasan, Chief Architect, GM, SVP, Business Services of Vonage. According to Srinivasan, CPaaS is critical innovation and innovation is critical to meeting Vonage’s mission of accelerating the way the world connects. In this podcast Srinivasan discusses Vonage’s approach to CPaaS. “Customer journeys and customer service journeys are a dynamic thing and cannot be pre-planned,” adds Srinivasan. “That is it the key thesis we will demonstrate around, being able to be agile and dynamic as you construct this journeys.”

Kevin Nethercott, Managing Partner of the CPaaSAA, who will be hosting, and among a team of judges at the showcase, discusses how he is hoping to see approaches that he’s looking for solutions that use CPaaS to deliver innovative CX, but offer the simplicity of being able to run in the background, noting that the final customer is not concerned with CPaaS but with experience levels of service based on what CPaaS actually delivers. In this discussion of CPaaS with Vonage, the customer result is a central theme.

Kevin Nethercott

This is the final installment of a seven-part podcast series about the CPaaS Showcase. In this series we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more.

Visit Cloud Communications Alliance

Visit Cloud Connections 2023

Visit CPaaSAA

Visit Vonage