Telecom Reseller / Technology Reseller News

Akixi sponsoring Cloud Connections 2023

“Service providers today are much more than just telephone companies,” says Brandon Hagood, Vice President of the Americas. “They’re providing broadband, managed services, SD-WAN, and other applications so they’re very busy doing things they weren’t traditionally doing.” In this podcast, Hagood discusses “Light up the base”, a campaign that makes it easier for service providers and resellers to trial and sell Akixi to their customers. Hagood calls it a turnkey, go to market sales program that’s fully project managed through Akixi, with a way to provide a proof of concept to their customer. That in turn simplifies the walk from trial to sale. The campaign does away with one-off fees – sites and offers self-provisioning. Meanwhile, Akixi can bring in real-time business insights that will be very valuable to the final customer. Here is a path to offer a differentiated product, without the friction of other go to market strategies.

Hagood will be participating as a speaker at the Cloud Communications Alliance (CCA), Cloud Connections 2023, in January, in Fort Lauderdale. Mike Wilkinson, Akixi CPMO, will also be participating on a panel session discussing go to market strategies. Akixi is a gold sponsor of the event.

Visit

akixi.com

https://www.cloudcommunications.com/event/cloud-connections-2023/

Globalstar has a complete package for carriers and companies looking for Satellite solutions. David Haight, VP of IoT at Globalstar speaks with Don Witt of The Channel Daily News, a TR publication about their stelar product portfolio.

David jumps right into a discussion of IoT technology and how their SMART data technology allows customer’s IoT edge devices to provide limited data based on the request reducing the huge data storge requirement down to 1% of many other solutions significantly reducing traffic and reducing cost. The SMART data is then used by network dashboards and other pertinent application.

David Haight

Listen in as David describes how the IoT technology will affect businesses and the end-user. He covers some really interesting topics which will help business and personal activities like SPOT which provide GPS locations of employees or civilian adventurers in remote areas if emergencies happen. Definitely worth listening to for new future options in your decision making.

Globalstar, Inc. is an American satellite communications company that operates a low Earth orbit satellite constellation for satellite phone and low-speed data communications. The Globalstar second-generation constellation consists of 24 low Earth orbiting satellites. One of the largest focuses for Globalstar’s IoT business is asset tracking. Globalstar devices connect to its satellite network and allow for connectivity in remote environments.

In June, Globalstar announced the release of Realm Enablement Suite - An all-new set of low-cost, high-performance edge devices. The low-code Realm Enablement Platform is the key to unlocking the unlimited capabilities of our rugged, reliable devices in the field.  The platform provides access to the firmware and base applications that run the devices and an extensive library of applications that can be uploaded to them to interface with sensors measuring temperature, humidity, magnetic, angular position, motion, proximity, and other metrics.

For more information, go to: https://www.globalstar.com/en-us/

It was a real pleasure to speak with Marty Strong. As you listen, you will understand why.  He is charismatic in discussion as he shares some military training with you that can be applied to business.

Don Witt of The Channel Daily News, a TR Publication, interviews Marty Strong who provides some insight into his newest book – Be Visionary – being released January 1st, 2023.

Marty Strong

During the interview, Marty discusses the three levels of management including Strategic, Operational, and Tactical level and how they provide for a solid leadership platform. They are all required and must be in play at the same time or your competitors will beat you. Leaders need to look at their history, current market, the economy, the evolving technology trends and more to assess how their company and product fit in today’s market. Then they need to develop programs for all three levels of management about what needs to change to be successful in the future market. Be Visionary!

Listen in to this constructive discussion. When you buy his book, buy a yellow highlighter because you will want to reference key points he makes in the future.

About: CEO, Chief Strategy Officer, retired SEAL officer, professional speaker, and author of Be Nimble - How the Navy SEAL Creative Mindset Wins on the Battlefield and in Business (martystrongbenimble.com). In 2004, he began to build a distinguished track record of successful progressive business leadership supporting U.S. Government agencies and private corporations. From 2016 to the present, he built, scaled, and led a rising healthcare star, Legacy Care. He’s a decorated combat veteran of the U.S. Navy SEAL Teams and the author of eight adventure novels (mlstrongauthor.com). He holds an undergraduate degree in Business Administration and a graduate degree in Management. He’s also a graduate of Villanova University’s Master Black Belt, Lean Six Sigma program. His second business leadership book, Be Visionary: Strategic Leadership in the Age of Optimization, is set for release January 1, 2023.

Be Visionary is available on Amazon and everywhere books are sold.

For more information, please visit: www.martystrongbenimble.com  | LinkedIn

www.mlstrongauthor.com

A 30-year veteran organization in cyber security enhances products they are delivering to the MSP market from basic plans to advanced with XDR providing visibility into their entire network. This gives MSPs the ability to not only detect components but to also diagnose them forensically.

Cris Martinez

Cris Martinez, Director of MSP Channels at Eset speaks with Don Witt of The Channel Daily News about how their XDR approach differs from others on the market. With their balance of researchers, machine learning and AI predictability, customers are covered on a normal usage basis but also on a protection and zero-base threat-base as well.

This technology is not only a requirement for the protection of the MSP customer but for the protection of the MSP as well. Listen in as Cris goes into more detail about their technology and how it can help keep the MSP network safe.

About: For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure, and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future.

As they are a cybersecurity company, their values come naturally: integrity, reliability, passion, and courage. They believe in a positive digital future. This is reflected in how they do business and their commitment to managing their company in socially responsible and environmentally sustainable ways.

For more information, go to: https://www.eset.com/us/

Enterprises are “working in isolation and creating communication silos” shares Divya Ghai Wakankar, VP of enterprise business and marketing at BICS. Wakankar tells us that enterprises are working to address the challenges of a distributed workforce, mobility and more, especially customer related communications.

Over the last decade, businesses have fundamentally changed the way they engage and connect with their customers, and yet, enterprises worldwide are still struggling to connect the dots between their different communication channels.

What is the next frontier in business communication? In today’s podcast, Wakankar explains how to achieve ‘communication everywhere’ for businesses to improve customer support, maximize marketing campaign, and drive greater operational efficiencies.

Wakankar emphasizes the need for communications to be a fluid experience for the customer and tells us how CPaaS holds the promise of delivering just that. “CPaaS is basically centralizing all your communication experience throughout the customer journey, making sure it takes care of all touch points and allowing the customer to use their preferred mode of communications.”

Visit www.bics.com

Is there something beyond the ubiquitous customer survey, the survey offered after almost every customer journey to the contact center, looking for help? Recently CallMiner released a CX Landscape Report. In that report, we learn in this podcast, are insights that will allow people to scan a larger horizon and understand the larger picture of CX today. Eric Williamson, chief of marketing at CallMiner, walks us through the report. In 2023, customers will remain loyal and even increase their spending with the companies who continue to offer the products and services, as well as deliver the experiences, that many have come to expect during the pandemic. We learn what the opportunities are, but also the consequences of falling behind might be. Williamson discusses key takeaways from the report and offers some idea for people to act now on data that is available. We learn about insights form the report and how those insights could help guide an organization to improve CX.

Williamson argues that the survey, which is solicited data, needs to be augmented with unsolicited information. “There’s a direct linkage between employee experience and being able to deliver high quality customer experience,” Williamson notes, adding that agent satisfaction is basically an ingredient to CX.

Visit www.callminer.com

Last week, Alianza announced its R&D commitment of $200 million over the next five years to accelerate cloud communications growth for service providers and the company introduced a seasoned product team headed by Chief Product Officer Dag Peak. In this podcast we learn the big news: the softswitch era sunsets. Peak walks us through what comes next and how Alianza is helping its clients make the move and how the new $200 million investment is already loading up a string of new products and innovations which we will be watching over the course of the coming year, and over the next five years. The focus will be on furthering Alianza’s leadership position in innovative voice, video, messaging, mobile, and other cloud communications offerings that enable broadband operators to grow revenue while reducing costs and complexity.

Learn more about our solutions at alianza.com and follow us on LinkedIn and Twitter.

“Immersive experiences cannot really happen without the cloud, just really because of the amount of computing power involved,” says Martin Taylor, Co-Founder & Deputy CEO, Content Guru. In this podcast, Taylor discusses how Content Guru is building out their immersive CX for their CCaaS platform.

Immersive CX is one of the most exciting technological advancements expected to grow in coming years as virtual spaces such as the Metaverse increase adoption. The opportunity for consumers to interact with brands within virtual worlds is huge and will drive a high level of personalisation. However, the backbone of the technology that will support this reality is still being developed in anticipation of adoption in the coming years. As we enter 2023, technology vendors and channel providers will continue to develop solutions and create a platform for next-generation solutions to thrive.

Visit www.contentguru.com/en-us

“If you don’t have happy employees on board…” says Jordi Torres Gómez, Chief Operating Officer (COO), Verbio, “… you’re draining the company. The labor shortage facing contact centers is not news.” According to Jordi, however, the repetitive tasks that agents face, only makes the problem worse. Voice AI can help. By doing the simplest tasks, Voice AI takes those repetitive tasks off the shoulders of the agents who are then free to focus their energy on higher functions and more complex problems. This leads to better agent experiences and to better customer experiences.

In this podcast we learn about the connection between Voice AI and cutting agent churn, and for that matter, customer churn too. Unlike chatbots, virtual voice assistants can understand, act and close the loop on a customer issue, such as them forgetting their password or handling payments. To maximize the customer experience, Voice AI can be used very effectively for large volume repetitive tasks and can help customers to self-serve 24/7, 365 days a year, removing long wait times. With customers demanding a better call center experience and the very current issue of recruiting and keeping quality agents, Voice AI can increase customer experience and reduce agent churn.

Verbio has been specializing in Voice AI for over 20 years, with many loyal telecommunications clients, providing both on-premise and cloud solutions. Verbio is known in the industry for their Voice AI solutions, which can be highly customized. All of their products are built in-house, and they offer incredible accuracy of over 90%. Of course, accuracy is so important in customer service, as how can you direct your customers to the right support if you can’t understand what your customer is saying? Also, there is nothing more frustrating for customers, if they are not understood by a human or a virtual voice assistant. Verbio are experts in many languages and particularly English, Spanish and Latin American languages, very helpful for the US market.

To find out more www.verbio.com or to get in touch please email [email protected].

During the middle of 2022, the FCC stopped regulating copper phone lines. If you are a business, high-rise building with elevators or a manufacturing facility with safety phones, alarms, building entry and/or speaker systems check for those old analog lines. They may be turned off and leave you liable for any resulting incidents.

Raj Shah

If you are a carrier or reseller, AirDial is a solid product to add to your portfolio. Don Witt of The Channel Daily News, a TR publication, speaks with Raj Shah, Enterprise Sales Manager with Ooma about the transition from copper to digital service. Businesses may be paying significantly increased rates to carriers who are no longer supporting POTS lines.

Listen in to Raj as he walks you through the process and describes how Ooma can assess your phone bill and provide you a better alternative.

A “Migration to Digital” article is one of the articles that should be included in carrier & resellers company newsletters as well as their monthly bills to their users – especially to those that they know still have copper lines.

Ooma AirDial is the hassle-free, all-in-one POTS replacement solution.

Reduce complexity by addressing all your POTS replacement needs with one provider. Ooma AirDial runs on a dedicated wireless network and each unit can support up to four life system safety devices. Migration is easy; Ooma AirDial can be self-installed or set up by our technicians. Existing phone numbers can be ported.

Built with regulatory compliance in mind, Ooma AirDial provides the hardware, data, and phone service at one low monthly rate and supports alarm and fire panels, essential phone lines, building entry systems, and more. Enjoy the confidence of being on a reliable platform trusted by more than two million users.

For more information, go to: https://www.ooma.com/business/airdial-pots-line-replacement/ or https://www.ooma.com/