Telecom Reseller / Technology Reseller News

Haydn Faltyn

Cloud Connections 2023 CPaaS Showcase

Meet Haydn Faltyn, CEO of BroadSource

“We want to bring what we call, secure payments, as a differentiated product offering, to the CCA,” says Haydn Faltyn, CEO of BroadSource. In this sixth part of our podcast series on the CPaaS Showcase at Cloud Connections 2023, Faltyn is joined by Kevin Nethercott, Managing Partner of the CPaaSAA who will be both hosting and judging the event. Previous episodes of this series include Clark Peterson and Evan Kirstel, who will also be hosting and judging the showcase. “We know that security is a huge issue,” says Nethercott, who is happy to see the CSPs being offered a secure payments financial solution.

BroadSource is among the small group of companies that were present at the creation of the CCA and at the dawn of cloud communications. In this podcast, Faltyn links decades of service to the cloud communications community and innovations to the CSPs to BroadSource’s ideas on CPaaS and creating very practical, applicable products that the CSPs can deploy to create new experiences for customers.

Kevin Nethercott

In this podcast series and at the CPaaS Showcase we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more.

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On today’s episode, we are joined by Tim Truelove, the Country Manager of Wildix in the Americas. We dive into what Wildix is, and how it’s helping partners optimize their business communications through unified communication solutions saving hours of overtime, money, and improving productivity.

Tim also comments on their recent awards and recognitions such as being positioned by Gartner in the Magic Quadrant for UCaaS for the second year in a row, and their solution, X-Hoppers, awarded ‘Best Emerging Technology Breakthrough’ in the 2022 Vision Spotlight Awards.

Tim discusses the 2023 UC&C Summit taking place on January 17th for current and potential partners. This live streaming will touch base on overcoming the scarcity of new business opportunities and protecting the business by moving to a sustainable, channel-led only solution.

Make sure you register to this year’s Summit at: https://www.wildix.com/ to find out more about their solutions and business opportunities!

Adnan Saleem

Cloud Connections 2023 CPaaS Showcase

“People should not have to be telecom engineers,” says Adnan Saleem, CTO, Software and Cloud Solutions at Radisys Corporation. In this podcast, Saleem lays out the Radisys approach to CPaaS, which he will be presenting at the upcoming CPaaS Showcase at Cloud Connections 2023. Saleem is joined by Kevin Nethercott, Managing Partner of the CPaaSAA who will be both hosting and judging the event. Previous episodes of this series include Clark Peterson and Evan Kirstel, who will also be hosting and judging the showcase.

Saleem outlines what he describes as the fundamental principles of CPaaS architecture and links them to the idea of delivering real world breakthrough solutions with much on the underlying complexity drained from process by CPaaS. Saleem tells us that CPaaS holds the promise opening the doors to many new ideas and people. One of the things that we will see from Radisys are approaches that will enable people without deep and direct telecom experience to begin to design and invent new solutions and introduce new ideas.

Kevin Nethercott

In this podcast series and at the CPaaS Showcase we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more.

Visit Cloud Communications Alliance

Visit Cloud Connections 2023

Visit CPaaSAA

Visit Radisys

Cloud Connections 2023 CPaaS Showcase

Jordan Rupar

“What I’d like to see is more customer engagement, maybe more vertically tailored type solutions,” says Jordan Rupar, Managing Director at Q Advisors. At the upcoming CPaaS Showcase at the CCA’s first ever Cloud Connections event, Rupar will be among a team of judges, assessing leading CPaaS solutions. In this segment of our podcast series on the event, Rupar notes that she will look for the basic building blocks of communications, enabling voice, SMS, security, and other things, for the CSPs. However, she is hoping to see things that might allow a customer to seamlessly use different ways to communicate, all in one interaction. “Can I start a conversation in voice, transition to SMS, an end up in WhatsApp?” For Rupar, enabling customers to communicate where they are or where they begin, is something that CPaaS can deliver.

“This isn’t a rip and replace,” Kevin Nethercott, Managing Partner of the CPaaSAA, who will be hosting and joining Rupar on the panel of judges, notes that CPaaS has a consumption model, where organizations can buy what they need. Nethercott sees that as making CPaaS an incremental opportunity, something that smaller firms can afford to begin working on, item by item. That scaling and incrementalism means the CPaaS can be an opportunity for the community to sell CPaaS based innovations to smaller firms.

Kevin Nethercott

This is part four of our seven-part podcast series about the CPaaS Showcase. In this series we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more.

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Visit Q Advisors

Cloud Connections 2023 CPaaS Showcase

Michael Tessler

“There’s a lot of opportunity to bring what I call CX extensions to the UCaaS side of the house,” says Michael Tessler, Managing Partner at True North Advisory. Tessler will be among the team of judges that will be assessing leading CPaaS solutions, presented live at next week’s CPaaS Showcase. The Showcase will occur as a part of the Cloud Connections 2023 event in Fort Lauderdale. Tessler tells us that he’s looking for solutions that help CSPs help their business clients deliver innovative CX to their customers. Tessler offers a glimpse of his keynote address that will explore differentiation in a crowded market. CPaaS might be a part of the picture that is delivering the needed differentiation. In looking at the showcase contestants, Tessler will be looking for usability and commercial availability. Tessler co-founded and led BroadSoft as CEO from its early start-up.

In this podcast, Tessler is joined by Kevin Nethercott, Managing Partner of the CPaaSAA who will be both hosting and judging the event. “We’re in about a $15 billion market that’s expected to double,” says Nethercott. “I think we will be pleasantly surprised at what’s there for the small business,” Nethercott adds as he expects to see solutions that are ready to be deployed for organizations of many sizes. Nethercott stresses that the growth and opportunity for CPaaS is now in the SMB sector.

Kevin Nethercott

In this podcast series and at the CPaaS Showcase we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more.

Visit Cloud Communications Alliance

Visit Cloud Connections 2023

Visit CPaaSAA

Visit True North Advisory

by Gary Audin

You’re planning to move the contact center and unified communications operations to a cloud-based service, to reduce costs, outsource operations, and improve performance. However, cloud migration won’t solve your cost saving and efficiency goals on its own. A service management solution is an essential requirement for optimization. Here’s why.

Over 70% of organizations overlook the need to manage the performance of a cloud solution post-transition. People and applications that simply manage a break/fix do not have the trending and root-cause insight needed for today’s cloud users, or the reach necessary to support work from home employees.

Raymond Pearson, Senior Vice President of Operations at Virsae and Gary Audin recorded this EDUcast that explores how organizations can successfully migrate to the cloud for contact center and unified communications operation.

What you will learn in this EDUcast:

Cloud Growth Trends

Cloud Benefits to the Business

Thinking in Advance

Customer Needs, Demands, Opportunities

What Matters in Performance Management

Technology for the Business Experience

Cloud Management

Businesses around the world use Virsae’s services to keep their communications systems performing at their best. Their cloud-native platform, Virsae Service Management (VSM), marries big data with AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly. virsae.com

You can view other Virsae EDUcasts, podcasts, and blogs.

It all begins at the ending. As technology gear comes offline and heads to the shed for resale as used, refurbishment or ultimately, end of life disposition, having a firm hold on how a product leaves the last user’s hands and enters your company’s possession, being able to track that product from that point forward, is the foundation of a process. In this podcast we learn that doing that by spreadsheets or by other time worn methods of inventory management, are just not up to the task mandated. John Spagnuolo, President of IQ Reseller and Josh Heath, President of WipeOS explain how automation begins at that point of entry. Spagnuolo discusses how the process can even begin at a customer premise and can be applied to products being simply re-deployed, or to break/fix and so on.

We learn how customers can gain visibility into what they have, can secure those products with wipes that are properly documented and then understand the state of the gear and its readiness, or lack thereof, to go forward, be retained, moved, or disposed. We also learn that ITAD certification likely necessitates some level of automation. “The days of the excel file is about done,” says Spagnuolo, adding that excel remains a good tool, but even brokering today really requires a level of visibility and information. Heath notes that software and products such as WipeOS, reduce human error and lapses in employee training. The systems we hear discussed, help standardize and simplify asset management and asset provenance.

Visit https://www.iqreseller.com/ and https://wipeos.com/

Cloud Connections 2023 CPaaS Showcase

Evan Kirstel

“What’s most compelling are the real word stories about how CPaaS is being used,” says Evan Kirstel, a leading thought leader, writer, podcaster, and influencer, who’s B@B practice has paid a lot of attention to the communications sector of technology. In this podcast Evan Kirstel joins

Kevin Nethercott, Managing Partner of the CPaaSAA as they discuss what they will be looking for as judges in the upcoming CPaaS Showcase to be held at the inaugural Cloud Connections event next week in Fort Lauderdale. The event is being hosted by the Cloud Communications Alliance. Kirstel describes CPaaS as a type of technology that can deliver the type of breakthrough solutions that AI is beginning to deliver across the technology field. We learn that the judges of the showcase are looking for real world applications.

“I think what you’re looking to do is to empower innovators and developers to build things we don’t have yet,” says Kirstel, noting how apps such as Uber brings together several different technologies such as location, payment, SMS and much more into a seamless customer experience.  Kirstel notes that WebRTC began as a novel idea, while now it has become “baked-in”, a path we might see with CPaaS.

Kevin Nethercott

In this podcast series and at the CPaaS Showcase we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more.

Visit Cloud Communications Alliance

Visit Cloud Connections 2023

Visit CPaaSAA

Visit Evan Kirstel

Cloud Connections 2023 CPaaS Showcase

Clark Peterson

Meet two of the judges, Clark Peterson and Kevin Nethercott

“CPaaS bypasses the traditional phone networks and legacy elements and allows people to communicate platform to platform,” says Clark Peterson, Chairman of the Cloud Communications Alliance. Peterson’s organization will be hosting their first ever Cloud Connections event next week in Fort Lauderdale. Cloud Connections 2023 will feature a CPaaS Showcase that Clark, and fellow cloud communications pioneer, Kevin Nethercott, will be hosting and playing the role of judge is a competitive showcase format, where Braidio, BroadSource, Radisys, and Vonage will all present their CPaaS ideas. Nethercott, who today is the managing partner at the CPaaSAA joins Clark in this first in a special podcast series that previews the event. “It’s really about the customer engagement and the customer engagement that CPaaS enables,” says Nethercott.

Kevin Nethercott

In this podcast series and at the CPaaS Showcase we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more. In today’s podcast we learn from two leaders who “were there” on the migration from legacy TDM to VoIP, and from on prem to cloud, on how CPaaS might be an even larger era of change because, as both Clark and Nethercott point out, CPaaS connects people from where they are, from the platform they are already using. “I’m looking for solutions that are really useable,” notes Clark, commenting on how the showcase will aim to take the abstract into the practical.

Visit Cloud Communications Alliance

Visit Cloud Connections 2023

Visit CPaaSAA

It is one thing to have an inhouse test facility to replicate hypothesized deployment conditions. It is quite another to have a complete city environment in which to deploy, operate, and monitor results in real time with real city activity and conditions. Brandon Branham, Assistant City Manager and CTO of City of Peachtree Corners speaks with Don Witt of the Channel Daily News about their very unique operation started years ago by visionary city personnel.

Brandon Branham

Peachtree City, having just celebrated their 10th birthday, has more to celebrate.  Their innovative approach to the expansion of the city  ensures them that they will be at the forefront of technology allowing them to better service their city residents.

Curiosity lab provides their testing partners everything needed for onsite monitoring including Innovation Alley dedicated offices,  their Innovation Center, which is the ecosystem hub of Curiosity Lab, their prototype design lab, classroom, and event space.  Testing areas are available for sixteen different technologies.

Listen in, you will be impressed with all of the options available to those that need beta testing for their technology prior to end user deployment.

About: Curiosity Lab at Peachtree Corners is a publicly funded living lab designed to provide a real-world test environment to advance next-generation intelligent mobility and smart city technology. Peachtree Corners, Georgia is a vibrant suburb of Atlanta and is one of the first smart cities in the U.S. to be powered by city-owned connected infrastructure and 5G.

Located within a 500-acre technology park where 7500 people work and more than 1000 people live, Curiosity Lab provides unique infrastructure and a supportive government to facilitate innovation. Early-stage startups, universities, and established companies are all welcome to join our innovation ecosystem.

For more information, go to: https://www.curiositylabptc.com/ , https://peachtreecornersga.gov/  or call: 770-609-8818