Telecom Reseller / Technology Reseller News

“We want to help our channel partners, our CSPs, our MSPs, to be able to be successful selling Microsoft services and selling the IT services that go with that service to their small and medium sized enterprises,” says Mike Adler, CTO at N-able. According to Adler, that made acquiring Spinpanel seem a natural fit. A multi-tenant Microsoft 365 management and automation platform built for Microsoft Cloud Solution Providers (CSPs) to automate the provisioning, security, and management of all Microsoft tenants, users, and licenses in a single consolidated hub, Spinpanel helps direct and indirect CSPs reduce complexity, bring efficiency, and profitably scale their Microsoft business. N-able, Inc., a global software company helping IT services providers deliver remote monitoring and management, data protection as-a-service, and security solutions, announced it has acquired Spinpanel on July 22. In this podcast we hear how the newly combined company opens up many new opportunities for the CSP and channel communities.

Visit N-able, Inc.

Visit Spinpanel

The promise of 5G to deliver services, economic development, and human services, such as health care, is a major focus for the carriers who serve a large part of the US, and their association, the Competitive Carriers Association, the CCA. In this podcast, Tim Donovan. SVP, Legislative Affairs at Competitive Carriers Association, discusses how 5G will bring major changes for the carriers and to the communities they serve. In this podcast we learn how CCA members are closing the digital divide and how the CCA is working to make sure that as “5G is hitting its stride,” that 5G remains accessible to people outside the major urban centers.

Donovan, who will become president and CEO of the CCA, discusses the transformational legacy of outgoing president Steve Berry. Berry raised the profile of the association and led many successful efforts to make sure markets remained competitive. Donovan outlines how significant federal funding will be impacting the adoption of newer technologies and how critical upcoming spectrum auctions are to make sure the promise of 5G is delivered to many consumers and businesses. “That’s in our DNA,” says Donovan. “The true connecting tissue of our members, is exactly that, the focus on competition and making sure there’s that option for consumers in the market.”

Visit www.ccamobile.org

Call app is recognized for outstanding international success

One in twenty credit card payments are taken over the phone, but a surprising number of businesses, organizations and even governments are not in compliance with PCI-DSS obligations as mandated by the Visa and Mastercard. Beyond the contact center, with agents taking cards and collecting payments, there’s a huge world of business operations where administrative, sales and other employees in range of services such as medical and legal practices, accountants, hospitality, government agencies and so on, are collecting ad hoc information, on the spot, often without compliance to the standards the card issuers have set. In this podcast we learn about this UCaaS challenge and the solution that BroadSource offers on their secure call app on their EMU call platform. EMU SecureCall is the first and only PCI-DSS compliant solution that allows a business to use their UCaaS subscription to securely take credit card payments-by-phone in non-call center environments. Haydn Faltyn and Jason Thals walk us through the problem, discuss the scope of the challenge and then tell us about how EMU SecureCall represents a path to secure this vital information. We learn how EMU SecureCall can be a distinctive offering for CSPs looking for a sticky offering that customers can afford.

EMU SecureCall is being recognized by the 2022 Governor of Victoria Export Awards as the winner of the Advanced Technologies category. Global Victoria recognized the BroadSource team for its efforts in exporting unique IP that has global implications for both the Payment Card Industry and the Telecommunications Industry.

Visit https://www.broadsource.com.au/ and https://www.broadsource.com.au/emu-securecall/

“Telecom MSP” is how David Gardner, CEO of Advantage Communications Group, describes his company. It’s intent-driven branding for sure – this unique description is part of a larger strategy to redefine a major space—and gap--  in the telecom market. In this podcast, David offers us an inside look at Advantage Communications Group’s unique model as the first “end-to-end” MSP, evolved from the agent model with virtually no out of pocket costs to their clients. Through hundreds of global service provider partnerships, a deep bench of technology practitioners and groundbreaking software, Advantage is truly a one-stop-shop offering technology lifecycle optimization of network and telecom infrastructure, as well as voice, data, cloud, video and mobility solutions. In addition to simplifying the sourcing process, Advantage also manages implementations, reduces costs, and transforms technology chaos into well-orchestrated, seamless environments. A client portal provides complete visibility into usage analytics, inventory, billing, and expenses by location, enabling actionable insights. In this podcast, we learn how the status quo and current models of IT management leave too many gaps to be effective, and how an overhaul was just what enterprises needed to address the elusive cost-and labor- savings.

Visit Advantage Communications Group

ERP Systems are vital to matching the best practice standards in handling, restoring, or disposing secondary equipment.

“I see it as raising the bar,” says Michael Hutchcraft, President of Glacier Consulting. In getting companies to step up to R2, Version 3, Glacier Consulting helps companies get their disposition and handling practices to an exacting global standard of a third part, accredited and certified level of handling of equipment coming out of use. In this podcast, we learn how part of that process involves being able to execute, meet and excel specified standards.

Part of that process likely involves ditching “spreadsheets” as a means of tracking for an ERP, as offered by IQ Reseller. In this podcast John Spagnuolo, Implementation Consultant, IQ Reseller joins Hutchcraft explaining how this comes together for companies to meet ITAD standards. Now, more than ever, whether a firm is an enterprise, cycling through gear that’s coming to an end of deployment, or for channel partners and MSPs, who constantly managing client networks, ITAD disposition is literally the gold standard in making sure that disposition is secure and environmentally proper.

Spagnuolo points out that for enterprises, who are now shipping “office in a box” for their now distributed workforce, having an ITAD partner has become critical.

Visit https://glaciercs.com/ and https://www.iqreseller.com/demos/

IT4Kids is a fundraising charity that raises cash to help children engage in sports. They help children who have either been left out of sports by physical disability or by a lack of money acting as a barrier to enter a sport. Jordy Kool of IT4Kids discusses how this unique charity works. We learn that as companies send equipment that they seek to dispose of or take out of use, they, as donors, have a major measure of control over where the money will ultimately go, within the overall objective of helping children join a sport of their choice, that finances or a physical issue has been a barrier to entry. IT4Kids raises money in a variety of ways, but equipment coming out of use is a major source.

ASCDI member BE-Networks is a major supporter of IT4Kids. In this podcast, Martijn Kamerman of BE-Networks discusses how his company backs up the program and why he feels this has been a life changing charity for many children. BE-Networks is a global company, with asset delivery services and products on several continents.

Visit https://www.be-networks.be/ and https://www.it4kids.com/en/home-en/

“Everyone wants a gig service,” says Gregg Tome, Senior Director of Sales at Airspan Networks. Recorded at the recent CCA event in Portland, this podcast explores some breakthrough radio products from Airspan and Mimosa by Airspan. The Airspan Mimosa 6-series fixed wireless access (FWA) solution using new 160 MHz wide channels, will become available with the 6 GHz band, demonstrating up to 1.84 Gbps aggregate speed to subscribers. The Airspan A6 is the highest performing outdoor fixed wireless access point for the 6 GHz band with up to 7 Gbps total capacity and provides critical high antenna performance for extended range and coverage. Tome points out some major opportunities connected to the breakthrough product line. Federal money to build faster network service for rural customer requires faster speeds, which the new radio achieves. In this podcast we also learn about applications beyond the consumer in industry, education and more. Airspan has proof of concept cases in hospitals. Rural health care applications are a major asset for thinly staffed rural medical facilities. We also learn about the potential for these products to revive the economic base in Native American tribal territories, and to enable tribal carriers to reduce dependency on major carriers.

Visit https://www.airspan.com/ and https://mimosa.co/

“You really have to deliver the whole solution, which to us is all about hybrid” says John Eldh, President of ScanSource Inc. In this podcast we learn how ScanSource and much of its partner community have repositioned to a “hybrid model, where sales include a combination of equipment and digital solutions, in a recurring income approach. According to Eldh, the partners who have made the journey to hybrid are experiencing faster growth and are closing larger deals. The number of suppliers involved in those deals are more numerous. Eldh discusses the idea that we may have made a five-year technology change during an eight-week period, in early 2020. From that pivot point forward, recurring income has grown significantly to reach 24% of the company’s gross profit. Recorded at the ScanSource’s Channel Connect conference, we discuss how the growing importance of hybrid means a wider range of opportunities for partners making the move.

Visit www.scansource.com

“The real challenge is how do a I as an SP differentiate my services, how do I innovate on those services,” says Andy Lark, CMO of Dubber. Lark reflects on earlier tries of monetizing the network, which ultimately were expensive and lacked differentiation. Now, SPs are focusing on their core value: enabling conversations. “You need the magic in the network,” Lark adds, to capitalize on the services SPs already deliver and that sit right at the core of their offerings.

In this podcast we learn about using ML and AI to create visibility into the conversations that the SP is already facilitating. Workflow automation, where conversations are captured into actionable data. “What I want is the major action items tagged for me,” says Lark. We discuss how AI and ML enable people to not just get a transcript of a meeting or a customer call, but to be given the exact things they need to glean from that call. We are moving from creating huge amounts of undigested and digestible data, to bite size pieces of data, and then on to being given exactly the bite size bits that we need to react, enabling a sale, improve customer service or get a jump on dispute resolution. Whereas some of this was available to giant firms, now SPs can offer this to their smallest clients. But we need to make sure that customers understand that they’re not just getting a transcript but more of a roadmap for action. Imagine that for less than the cost of a cup of coffee we get quick meeting highlights, a customer satisfaction score and even a notice to check in with customers of note.

Visit www.dubber.net

Building on a thirty-year heritage that began with breakthrough mobility devices for retail, ScanSource today is building growth for its partner community by pursuing opportunities in mobility, productivity from anywhere and security. In this podcast Tony Sorrentino, President of Specialty Technology and Brian Cuppett, SVP Modern Communications discuss how ScanSource is bringing together a wide community of suppliers to bring to market a set of solutions that turn work from anywhere into productivity from anywhere, with an eye to understanding that just throwing together several products and technologies, without any orchestration, can challenge productivity. ScanSource helps its partners find the right combination of products and services to meet individual customer needs. We learn that ScanSource is building solutions that work with networks that might already be in place, and how security is both an urgent customer need and major partner activity, as the edge of the network includes multiple sites and all manner of risk issues. “We exist to help out reseller partners to expand their offerings… to do the best job they can for their end customers,” says Sorrentino.

Visit www.scansource.com