Telecom Reseller / Technology Reseller News

Onboarding. Automation. Customer Readiness. Customer Engagement. These are the four pillars of SIPPIO’s fast track program to accelerate carriers and service providers to Microsoft Operator Connect and Zoom Provider Exchange. Onboarding and automation are must haves to be an Operator Connect or Zoom Provider network. Customer readiness and customer engagement are two pillars SIPPIO has added because, according to Dawn-Marie Elder, COO and GM at SIPPIO, “…because although you need to know the tool set and the infrastructure in order to support your customers, you also need to know a lot about your customers in order to understand their evolving needs as their looking to transition their traditional telco needs to the world of collaboration.”

In this podcast, we learn how SIPPIO views the customer experiences and customer needs to be critical and how their partnerships and offerings have been developed with eyes not only focused on the mechanics, but on the actual people, companies and organizations that will use these services. Understanding, knowing, and then matching their needs, creates a value driven approach. Elder breaks down the process of making things, such as the boarding, simple and easy to follow. In a very competitive market, every part of the experience matters, so onboarding must be smooth and successful, but then SIPPIO works to deliver intel back to the carriers so that the carriers are keeping up with the changing needs of their customers.  The much discussed, but hard to achieve, customer trusted advisor relationship, can be achieved by the carriers, but only through making sure these steps and needs are met and met well.

Visit https://www.sippio.io/

UC & CC blurring at a rapid pace, Crexendo offers a company store to help customers navigate the new environment

“What can we do to help our businesses who have invested in our platform, really be successful,” asks John Brinton of Crexendo. As customers need and demand blended solutions, UCaaS companies need to offer their services in a dynamic way that combines choice, simplicity, and effectiveness. In this podcast, Brinton gives us a look at the Company Store approach that his company has built, which enables the partners to find and match up solutions, and where the partners themselves can replicate the model and offer a Company Store of their own.

Brinton discusses Crexendo’s approach in the context of an industry where old definitions, technologies and offerings are becoming blurred. We learn about how these changes are playing out at the agent level and how Crexendo is helping the agent to meet customer needs, including the idea of delivering a rich set of tools that empower agents to be successful, and enjoy a sense of accomplishment.

Visit www.crexendo.com

“It’s all about a solution, and not necessarily a platform,” says William Rubio of CallTower. “We’re all application driven.” In this podcast, Rubio discusses how the challenge of 2023 will be to deliver solutions that possibly leverage products, apps and services across several platforms where the customer has an integrated experience, as though these elements had been designed to work as one. Rubio discusses the ground effort for the coming year, which must include using what the customer has in place and then combining it with those things that are now needed to match the demands of a hybrid environment.

Visit www.calltower.com

Cavell Group Analysts, Patrick Watson and Finbarr Begley join Doug Green in a conversation about how a seismic shift in the way people work, live and recreate is changing what companies and organizations need, and what companies who sell business services, must change. Watson and Begley discuss their company’s market research, a recent survey, and their perspectives on the changing landscape. We learn about how hybrid work might begin to settle into a more structured environment, and how that impacts the carrier and service provider community. The need to create actual teams, the need integrate and leverage Teams, and the need to make it all work together seamlessly, is discussed, just as 2023 promises to be a time when the service providers can distinguish themselves by offering customers productivity building tools.

Visit https://cavellgroup.com/

“It was really an opportunity to bring an opportunity to bring the industry together,” says Matt Townend, Executive Director, Cavell. Now in its seventh year, this week’s Cloud Comms Summit, US, took notice of a world changed by pandemic, political, economic, and technological upheavals. We are seeing really what I think is a strategy reset,” adds Townend. In this podcast we learn how the era of the orders connected to the move to hybrid work brought about by the pandemic is being replaced by a new era of service providers taking a fresh approach to the market, to selling and integrating technology. We hear about Cavell research that seems to argue for integration, portfolio diversity and much more. “You just have to open your mind more,” declares Townend.

Visit https://cavellgroup.com/

It is not only about telecommunications itself that delivers the best experience to the end consumer. It is about the quality of the call, low latency, national support, devices used, etc. There are some options that also enhance the experience such as video and voice to text.

Voice to text is one not too many have had access to since it is rather pricy. However, Banafo is an open-source voice to text technology that is available and includes interfaces to many widely used packages such as Zoho, Zendesk and Chrome.

Joachim Vanheuverzwijn

Joachim Vanheuverzwijn, CTO of Banafo, speaks with Don Witt of The Channel Daily News, a TR publication, about the technology. For carriers that want to develop their own solution, Banafo can be a big help and save time and money for those that need to supply the option.

Listen in to the discussion and learn how the technology evolves over time!

For those that just want to use something now, Banafo is available free for limited usage. However, it would allow you to record and transcribe your conversations with one click. It would also allow you to record within your favorite Web conferencing tool and provides integrations for most of the major CRM management tools.

Add it to your browser so you can record and then convert to text. It will make many difficult time-consuming jobs much easier and painless.

For more information, go to: https://banafo.com/en

Kevin Nethercott

Historically, enterprises bought services from carriers. However, over time this built-in market that carriers were able to offer, has eroded. Companies have been buying over the top services from other vendors, leaving the carriers with a commodity product. In this podcast, the newly named Managing Partner of the Communications Platform as a Service Acceleration Alliance (CPaaS Acceleration Alliance), Kevin Nethercott describes how CPaaS enabled the carriers not only to get back in the game, but to offer their clients the type of customer experiences that build brand loyalty, which in turn means the carrier becomes an essential partner. Nethercott sees significant growth for the carriers as they use CPaaS to offer larger firms, innovative customer service, while he sees CPaaS empowering the carriers to provide smaller customers with business building tools for their mobile customers, meaning CPaaS can deliver even for a small business that runs off a mobile device. We learn how Nethercott and founding partner, Rob Kurver, are mapping out a future where the Accelerator Alliance will help the CSP community make the most of CPaaS. Nethercott points out that bringing people together in the community, leads to blending of ideas, approaches, and focusses, where the CSPs can find success with CPaaS.

Visit www.cpaasaa.com

If your sales funnel is full, but your deployments are taking months to accomplish, the technology being used does not fit the solution properly. Colin Constable  and Kevin Nickels, the two engineering Co-Founders of the Atsign company provide an overview of the technology with details about the elimination of VPN and Firewalls to Don Witt of The Channel Daily News, a TR publication.

Kevin Nickels

Colin Constable

The distributed non-blockchain solution helps carriers and enterprise reduce their environmental footprint while reducing the administration nightmare associated with small or large IoT and micro-network deployments.

Listen in to hear about an easily implemented solution that will lock down your network tightly, improve performance and reduce cost.

About: They are a team of Internet optimists committed to making the Internet a more human place, where privacy is a fundamental right, and everyone owns their data. In a world where even things are generating large amounts of data, they created the free, open-source atPlatform allowing developers to easily create privacy-first apps that protect people, and their things, on the Internet. Welcome to their atWorld! And thanks for helping them #FliptheInternet

For more information, go to: https://atsign.com/.

Zayo Group Holdings, Inc., a leading global communications infrastructure platform, has announced the launch of its Application Programming Interface (API) Developer Portal, providing customers with a single online platform to explore, on-board and test live environments with existing API offerings, and stay informed about upcoming developments. In keeping with the ongoing migration of infrastructure companies, Zayo’s offering enables digital transformation, and presents Zayo as a place where great customer experiences begin. In this podcast, we learn how with this new offering, Zayo’s clients can design software integration that creates product differentiation and services. Zayo, VP of Product (Strategic Software), Leidy Perez, walks us through this development and helps us understand how this step forward represents a wider vision at Zayo.

Visit www.zayo.com

Leidy Perez

As the number of security employees needed worldwide continues to grow, enterprise organizations are scrambling to keep their networks running while keeping them secure at the same time.

John Holland

John Holland, Chief Revenue Officer at Thrive speaks with Don Witt of The Channel Daily News, a TR publication about their recent acquisition of the Edge Technology Group and their focus on the financial community. It has highly specialized needs that Thrive has been involved with for many years and has developed specific technology enabling them to deliver the best and most secure services possible to Wall Street profiled organizations.

Listen in to John discuss their operation and their corporate dedication to providing the best service possible.

NextGen Managed Services

Thrive's NextGen managed services platform is designed to optimize business application performance via secure, redundant Cloud-based infrastructure.

Thrive has built their business around 6 key components:

Culture

Talent

Technology

Service

Teamwork

Integrity

For more information, go to: https://thrivenextgen.com/