Telecom Reseller / Technology Reseller News

In this podcast, Alex Maguigad from CINNOX sheds light on how seamless telephony and digital channels helps in improving CX, and why EX or employee experience is at the heart of the digital business disruption and why it must be an integral part of the business transformational strategy.

CX and EX are intertwined and parts of a cohesive system that cannot be viewed in isolation. An undervalued and disengaged employee has no incentive to provide the best customer experience and given the plethora of choices a customer has today, all it takes is one negative interaction or experience for the customer to stop using your business’s products or services.

You will learn how to address the gap between CX and EX and ways to maximize everyone’s experience in this engaging dialogue.

Visit www.cinnox.com

Designed from the endpoint eSIM to the app, security is their priority allowing you to know, what the device is, who it is registered to, and should it have ZERO trust access to the application.

Warren Michael Small

Warren Michael Small, Vice President Strategic Growth and Incubation at NTT Ltd. Speaks with Don Witt of The Channel Daily News, a TR publication about NTT’s providing Las Vegs their 5G Private Network.

The solution will not only provide data connectivity, but it will also accomplish this while making access affordable, in part, as a result of the solution being integrated into the city’s infrastructure.

NTT is also working with other cities around the world to digitize city operations, improve speed, reduce cost, and provide data feedback that enables better management of city resources, assets, and personnel.

Listen in as Warren details some of the key points and risks involved with the City of Las Vegas and NTT 5G implementation.

As part of NTT DATA, a USD 30 billion IT services provider, NTT Ltd. is a leading IT infrastructure and services company. Through technology and innovation, they deliver a secure and connected future that empowers their people, clients, and communities. To help organizations deliver on their business priorities, they’re by their side, transforming their businesses and technology at the pace they aspire to, driving the outcomes they want with the services they need. As an industry leader in networks, data centers, cloud, security, and managed services, as well as an innovator in Private 5G, they serve 65% of the Fortune Global 500 and more than 75% of the Fortune Global 100. They also work closely with leading sports organizations, including UEFA, INDYCAR and the Tour de France. They enable a connected future.

For more information, go to:  https://services.global.ntt

Cloud Communications at a Crossroads

“How are you going to navigate these waters ahead, is a critical question right now,” says Clark Peterson, Chairman of the Cloud Communications Alliance. In this podcast, Kevin Nethercott, Managing Partner of the CPaaS Acceleration Alliance joins Peterson as we discuss the upcoming Cloud Connections 2023 to be held January 16 through 18, in Fort Lauderdale, Florida. Cloud Communications at a Crossroads, is the event’s theme.

With the new year, and a new economic situation, the CCA is offering an event focused on ideas for cloud communications companies to reload and reinvent. Peterson describes Cloud Connections 2023 as the largest event in CCA history. A CPaaS Showcase will be a headline feature of the conference.

“The idea here is to really take the theory out of it (CPaaS) and to take it into a commercially viable conversation,” says Kevin Nethercott. “We’ll be able to show things that are in service, services that people are buying and using.” Nethercott outlines how the CPaaS Showcase, featuring a competition between available solutions will enable MSPs and CSPs to reimagine their businesses. CPaaS has emerged as the center of new opportunities and possibilities, especially in now critical areas such as creating great customer experiences.

Learn about Cloud Connections 2023

Learn about the CCA

Learn about CPaaS Acceleration Alliance

Stadiums. Airports. Warehousing. Industrial manufacturing. Extractive industries. Each of these offers unique challenges. 5G opens new opportunities. In this podcast, we learn about a mesh 5G solution that provides ultra-reliable, low-latency, and highly secure connections for devices and people. Mike Henderson, Chief Revenue Officer, outlines how his company is pioneering solutions in these challenging environments with your technology differentiated from other private 5G providers. Henderson offers us use cases and how these use cases have created changed outcomes for their clients. The company offers three models for partners, opening doors to new recurring income wins, and more possibilities to offer customized solutions for companies and organizations that might have been outside a channel partner’s usual beat. We learn how this might be a place for partner to look at as a space to grow with 5G.

Visit https://gxc.io/

If you want a disruptive player in a disruptive market, then that’s where we are, says Andrew Hall, Chief Commercial Officer, of Quantanite. “I’m the David in the David and Goliath story,” Hall adds, reflecting on how his firm has carved out a space among industry giants. In this podcast we learn how Quantanite is determined to create great customer experiences. Hall describes a company that deploys technology, but at the same time, offers a thoughtful approach to offering their services. Driven by quality over quantity, Hall discusses service differentiation. A big part of that process consists of taking a fresh look at each step of the process of managing, digesting, and reacting to data. We learn about partner opportunities as well. “I am not driven by the number of seats. I’m driven by outcomes for our clients,” says Hall. We hear about advantages their operations in Johannesburg, South Africa, with its strong education resources, multi-cultural, multi-lingual workforce, and strong cultural ties to the United Kingdom. “There is an amazing skillset of people, and just lovely people that just want to have an opportunity,” Hall adds.

Visit www.Quantanite.com

Kyndryl marks first year apart from IBM

“We are advising, designing, building, deploying, and managing the world’s most critical infrastructure,” says Gretchen Tinnerman, US Global Practice Leader for Network and Edge, of Kyndryl. “But we’re doing that in a transformed state.” Tinnerman defines the transformed state as a company that invests heavily in its team, focusing on “reskilling” and “upskilling”. For Kyndryl, 5G not only changes the conversation, and the way we hold the conversation, but 5G also changes the way we do things, including valuing the people inside an organization that make it all happen. In this podcast, we learn how Kyndryl, the world’s largest IT infrastructure services provider was spun off out of IBM one year ago. Since then, Kyndryl has seen a lot of customer demand for 5G and edge computing support, with use cases ranging from personal safety to manufacturing automation. Kyndryl has also advised thousands of customers globally on how to embrace edge computing to open new dimensions for their business. Tinnerman discusses the experiences of the past year, looks into the future and comments on the major trends she sees in the industry.

Visit www.kyndryl.com

“Once you understand what isn’t working… the answer really becomes more clear,” says Michael Abenhaim, SVP of Americas Sales at Dubber.

Abenhaim describes a seismic challenge facing the service provider community and discusses a path forward. Native services and applications offered at a higher margin and lower cost, underpinned with 100% customer ownership will, according to Abenhaim, deliver the differentiation SPs and customers are looking for, but without deep partnering this solution is still difficult to realize. “By making conversational intelligence native on their network, service providers set the building blocks in place to deliver unique and valuable intelligence back to their customers in ways others are not or cannot,” Abenhaim adds.

In this podcast, Abenhaim opens the idea of conversational data as a place for providers to tap into, offering their customers an invaluable intelligence resource, and unlocking an underpenetrated revenue stream.

Visit www.dubber.net

In this podcast, Doug Green and Infobip’s Ted Franz discuss omnichannel, conversational commence, and how the overall customer experience is evolving. How can companies engage with customers beyond phone calls, email, and their websites? Many SMBs and middle market companies are still new to messaging or are only sending basic one-way alerts. Others have siloed data that limits their ability to deliver a coherent customer journey. Brands are now beginning to understand that true two-way conversational messaging across popular social media channels and chatapps like WhatsApp are desired, the same tools used by many to connect with friends and family.

“You need to meet the customer where they are today, and service them either on the revenue side or the service support side on the preferred channel that they like to use. We see a big shift in brands now recognizing this,” says Ted Franz, Director of Product Strategy at Infobip.

Within companies there is also a heightened focus on providing contact center agents with more sophisticated tools to help them better support customers. If the agent has incomplete visibility and context in a customer interaction, we have the beginnings of a poor customer experience where agents lack the information needed to meet the customer where they are with an issue and then to resolve the issue. “Enterprises are starting to deploy customer data platforms or CDP,” Franz adds. Infobip offers this type of platform, and we learn how a CDP helps an organization segment their audience and deliver hyper-personalized, relevant content at the right time and on the customers’ preferred channel.

One more particularly exciting aspect of our conversation is learning about the accessibility of these solutions for smaller and middle-sized firms. Hyper-personalizing the customer experience is now vital to maintaining customer brand expectations, curbing costly customer defections, and creating deeper connections with customers.

To learn more, visit www.infobip.com.

“The cost of cloud has become a boardroom conversation,” says Becky Carr, CMO of Tangoe. “Ten years ago, cloud was all about saving money.” In the years that have followed, the costs of cloud, the costs of buying infrastructure as a service, and the cost other services, have changed the way companies buy technology. The recurring charges might begin as low costs points of entry, but management of those costs quickly assembles. Recurring charges then, and the proliferation of recurring charges now, remain a cost management challenge. In this podcast, Becky Carr, CMO of Tangoe, discusses how her company has made TEM into a way for organizations to gain visibility into their whole technology posture, how and what they are using and to understand the related costs. Carr shares with us research on the changes that are possible when companies gain a better understanding of their technology spending. For enterprises, TEM is something to look at, especially as we enter a more challenging environment. For channel partners, Carr outlines how TEM can be a fresh opportunity for revenues and new conversations with clients.

Visit www.tangoe.com

Summa Networks software enables mobile communications on 2G, 3G, 4G, 5G and beyond. Francesca Rigamonti, Marketing Director at Summa Networks speaks with Don Witt of The Channel Daily News, a TR publication, about their Subscribers, policy and identity management software which was developed by a carrier for carriers, helping bridge the gaps between legacy and future networks and ideal solution for rip & replace. The Summa Networks’ solution enables the creation and management of a single subscription with an unlimited number of profiles:

UDR, UDM, AUSF for 5G

Home Subscriber Server (HSS) for LTE Data

Equipment Identity Register (EIR)

Subscriber Location Function (SLF)

Home Subscriber Server (HSS) for IMS Voice

Home Location Register (HLR) and Authentication Center (AuC) for 2G/3G

Francesca Rigamonti

With 30 carriers utilizing their technology, it is obvious that their SDM model with a common database design is catching on and can improve performance while reducing costs. Summa Networks have also developed an integrated, fully virtualized, cost-effective, and unique VoLTE/VoWiFi solution: voLTEinabox.

About: Summa Networks is the market specialist in Subscriber, Policy and Identity management solutions. Their mission is to guide carriers of all sizes and types in their transition towards 5G, while they still need to operate on 2G, 3G, 4G, 5G NSA networks until ready to upgrade to 5G SA, first as an overlay function in hybrid interworking mode, then as pure 5G standalone. Their trusted SDM solution, including an HLR, HSS for LTE, HSS for IMS, 5G NSA, UDR, UDM, AUSF, PCRF, PCF provided in a single piece of software, has a numerous set of features like AAA for VoLTE and VoWiFi. Their solution is suitable for MNOs, MVNOs, MVNE/As, Private LTE, IoT networks.

Summa Networks belongs to the holding Enreach, European UCaaS leader and MVNO in 7 European countries.

For more information: www.summanetworks.com