Telecom Reseller / Technology Reseller News

Cellusys currently has over 1 billion subscribers worldwide – and growing fast. Brendan Cleary, CEO for Cellusys speaks with Don Witt of The Channel Daily News, a TR publication about their technology and their solutions. He explains how they monitor the DNA of the data traffic identifying nefarious activity and notifying organizations so something can be done about it.

Brendan Cleary

Many carriers are currently behind the security personnel hiring 8 ball. There are not enough telephony security personnel available. Those that are available are not familiar with many of the protocols like SS7. This makes the Cellusys services that much more important to their carrier customers. Cellusys has the talent and the staff to support their growing customer base.

If you want to hear about how roaming is supported moving into and out of a network, you will hear some interesting facts.  This now also applies to IoT device roaming.

Cellusys delivers innovative elegant solutions for mobile operators. They design and deliver solutions that give operators clear insights and comprehensive control over their signaling, with a focus on security, roaming, SMS monetization and analytical applications.

Cellusys has continually broken new ground since their inception in 2005, when they brought together a team with a depth of expertise in signaling, technology, and IP not seen elsewhere.

They are not held back with preconceived notions of how things should or shouldn’t be done. With this, plus their creativity, and huge input from customers, they will remain leaders in innovation, and the commercial and common-sense choice for mobile network operators.

For more information, go to: https://www.cellusys.com/

“The stuff that used to work in sales are no longer effective,” says Jen Allen, Chief Evangelist at Challenger Inc. Reflecting on some hard earned lessons from over a decade ago, Allen discusses how Challenger began a journey to discover what was missing in the traditional thinking about a sales process that often devolved into falling back on price cutting or a sort of shadow boxing where agents and their sales management teams simply guessed on why they were hearing no, or the soft no of a no response. “It’s not about price, really,” adds Allen. “What it is about is the customer does not perceive the value in the same way we do.” Previously, managers had to listen to hours of recorded sales conversations or interpret conversion rates to try to determine areas for sellers' improvement.

In this podcast we learn how sales leaders can use customer feedback and AI-driven technology to save themselves time, get ahead of potential challenges and implement the appropriate training to improve their sellers' success. We also learn about a most interesting and unique approach: surveying customers during the purchase process.

Visit https://www.challengerinc.com/

A long pandemic and a compressed era of rapid change has seen the contact center change beyond recognition into a hybrid or remote operation. At the same moment, contact centers are more critical than ever to many companies as their main human-to-human connection to customers, vendors, partners, and the public. And to make matters more urgent, the Great Resignation creates novel staffing challenges to a field that historically struggles with agent churn. Agents reportedly spend up to 35% of their time searching for information, which leads to four in six feeling disengaged, contributing to more agents looking for the exit door.

In this podcast, Jeff Palmer, CRO of Upstream Works, provides an overview of the challenges and trends in this space and outlines how Upstream Works has been developing solutions to not only face those challenges but to “supercharge” the contact center with innovations that will improve customer and agent experiences. We learn how this can be achieved and how Upstream Works leverages existing infrastructure investments. “We help them evolve with migration flexibility - from on premise to cloud on their own schedule, and with a consistent desktop experience which helps reduce training time and improves speed to competency,” says Palmer.

Learn more: upstreamworks.com

Webinars: Supercharge CX & Evolve Your Cisco Contact Center

“If you think about how we communicate today and the convergence of technology, it's said that around 80% of calls are augmented with digital - which means the types of calls we make are for the most part quite deliberate and full of contextually rich information. Meaning the type of conversations that hold meaningful data. We call that data, Conversational Data,” says Adrian Di Pietrantonio, the EVP of Global Platforms & Partners at Dubber.

In part 1 in this 4 part series, you will learn more about how conversational data is captured and analyzed to produce critical insights for customers which directly impact Customer Experience, Employee Experience, Productivity, and Compliance just to name a few. Adrian walks us through how Dubber’s technology uniquely brings this data to life and how Service and Solution providers are embedding Dubber’s technology into their networks and solutions, further empowering their customers.

Dubber is the world's leading unified call and conversation recording platform (UCR) inside over 170 leading Service Provider networks & communications solutions globally. Provisioned with a click, UCR enables voice data to be generated from every conversation - voice, video, and chat - and delivered to Dubber’s infinitely scalable Voice Intelligence Cloud where AI, NLP, and machine learning create insights, intelligence, beautiful transcriptions, and more.

Branden Rineer Assistant Vice President AT&T Partner Solutions speaks to Don Witt of the Channel Daily News, a TR publication about the AT&T products being featured at Channel Partners.

AT&T Partner Solutions and Wholesale is divided into 3 major categories:

AT&T Alliance Channel

AT&T Business

AT&T Partner Exchange

Brendan Rineer

Through all three, customers are afforded options to white label for their own independent company with connectivity, leveraging the AT&T Brand and can co-sell with AT&T.

The support organization provides dedicated technical resources  with solution engineering.

AT&T Partner Exchange is a first-of-its-kind reseller program that puts you, the solution provider, in the driver’s seat. You can build a recurring revenue stream with customized product offers, co-branding capabilities, tools, and open APIs while fully owning the end-customer relationship.

For more information, go to: https://www.business.att.com/industries/partner-solutions.html

The attendees at Channel Partners were all ears when listening to Brent Earlewine, SVP of Indirect Channels with IntelePeer speak about their channel program.

He filled in Don Witt of The Channel Daily News, a TR publication, about the program tier structure including: Authorized, Silver, Gold, Platinum and Diamond. The program allows the partner to select their own engagement model to sell build or a combination of both. Various benefits such as:

Brent Earlewine

Commissions

Discounts

Incentives

Co-selling

Training/Certifications

Deal Registration

MDF funds

Co-marketing

Partner Directory

And more…

Listen in as Brent walks you through the Intelepeer story and provides a few examples of how Intelepeer and their partners worked together to successfully meet the customer’s needs.

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered with AI and analytics, their omni-channel platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value automated communications solutions that work seamlessly with your existing business software and infrastructure. Their no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs.

For more information, go to: https://intelepeer.com/

Konftel saved the day at Channel Partners for Don Witt of The Channel Daily News, a TR publication when Peter Gasparro, Regional Sales Director for Video Conferencing was able to replace a failed microphone being used by Don at the conference. Peter walked to his booth and brought back a Konftel Ego conference mic & speaker. I plugged it in and without any system changes, I was able to make the Konftel podcast as well as the rest at Channel Partners podcasts.  A big thank you Peter!

Peter Gasparro

Konftel has some exceptional products which are very high quality, for which I can now personally attest. Listen in as Peter provides insight on the Konftel product line as well as some insight into the near-term future of the hybrid workplace requirements.

 

Konftel develops and manufactures products for effective and sustainable distance meetings. Their multi-award-winning speakerphones are easy to use, showcase classic Scandinavian design and are equipped with their world-beating OmniSound® audio technology.

Konftel is always innovative and always committed. Their collaboration products are designed to be world class and they never settle for anything less. They also aim for similar standards when it comes to their levels of commitment and service. When dealing with them, you can always expect to be treated in a helpful and friendly manner. You can trust Konftel – in all your meetings.

For more information, go to: https://www.konftel.com/en

Along with the new image, the organization was restructured into two main product categories GoTo Connect and GoTo Resolve. Patrick McCue will be the Last Pass Channel Chief and Michael will be the Channel Chief for GoTo.

Both speak to Don Witt of The Channel Daily News, a TR publication,  about the new structure and product packaging.

Listen is as they enthusiastically embrace the channel, new organization and product packaging

It's not about where or when you work. It's about how you get it done.

Michael Day

Patrick McCue

Today, their the trusted partner for companies of all sizes to connect, collaborate, secure their workforces, and support employees and customers. Their portfolio of products, including LastPass, GoTo Connect and Rescue, helps:

People, by letting them work securely from wherever they need to, keeping them happy, safe, and productive.

Businesses, by guaranteeing continuity in the face of disruptions, accelerating their ability to reduce costs and hit sustainability goals.

Everyone, by delivering flexible tools built for navigating work and life easily.

For more information, go to: https://www.goto.com/

Recent additions are reviewed by Kristyn Hogan, Head of Global Collaboration Partner Sales at Cisco with Don Witt of The Channel Daily News, a TR publication. The four notable standout additions start with Babble Labs noise cancellation technology. It really enhances the user experience. Slido Poling drives up participation and the audience experience. Socio provides virtual event capability to Webex along with its hybrid event management. IMI Mobile augments sales, support, and account management with business-critical customer interaction management.

Listen in to Kristyn as she describes Webex GO and other features shown at Channel Partners 2022.

One app for everything and everyone.

Calling, meetings, messaging, and events in the cloud for teams of all sizes. Working better, together. Trusted by 95% of Fortune 500 companies.

Kristyn Hogan

Flexible and adaptable for any workstyle, role, or device so you can choose when, where, and how you work. Inclusive equal experiences for everyone regardless of geography, language, or communication style. Secure by design, private by default, to defend against threats no matter where you're working.

The future of work is hybrid. Webex powers a new way of collaborating that’s centered around the work you do, not where you do it - whether it’s in the office, at home, or anywhere in between.

For more information, go to: https://www.webex.com/

With a focus on the edge, Alef has developed a solution that gives independence to enterprise from being locked into restrictive latency bearing networks. Alef technology enables warehousing, education, healthcare, manufacturing, many more industries to reduce their costs significantly.

Shawn Sweeny

Shawn Sweeney, Head of Strategy and Product with Alef explains to Don Witt of The Channel Daily News, a TR publication, how Alef plans to overcome challenges that they are facing as well as how they plan to deal with carriers.

Shawn goes on to explain the benefits of private wireless technology and why enterprise should choose wireless over traditional carrier services. Listen in as much more is discussed about 5G and the edge.

Alef is a global edge connectivity platform company that empowers enterprises and developers to rapidly launch their own private networks and develop innovative mobile applications through their flagship Edge Point Platform.

At Alef, they simplify the complexity of 5G and edge computing through a suite of APIs and tools that allow for more control and security with less overhead, while operating at a fraction of the cost of legacy mobile network providers.

Leading systems integrators, distributors, and technology partners trust them to help power the edge economy and enable companies and communities to connect with a purpose.

For more information, go to: https://www.wearealef.com