Telecom Reseller / Technology Reseller News

“It’s not just set it and forget it,” says William Svien, a principal at Vita Safety Partners. As voice, real time communications and the entire infrastructure of the way organizations communicate internally and externally, staying compliant with existing and emerging E911 regulatory requirements and OSHA’s guidelines for a safe working environment is an ongoing challenge. This past week at Enterprise Connect, TR’s Ruth Marion and Bill Svien sat down to record this podcast where we learn about the new challenges of staying in compliance as both work venues and the technologies that support work venues, change. We learn how Vita Safety Partners begins by offering an analysis that allows the enterprise to understand where it has fallen outside of compliance and to better understand its overall safety posture. From there, Vita Safety Partners offers a scalable service, which Svien describes as a la carte, meaning enterprises can chose the level of service that makes sense for them. Svien, a pioneer in the cloud communications space, understands how safety measures adopted in another time, with a different network, can easily become ineffective or below legal guidelines. The Vita Safety Partners team are very familiar with the types of legacy, hybrid, and cloud platforms that organizations have and understand how to help companies get and remain inside compliance. “It’s an ongoing process,” adds Svien.

Visit https://vitasafetypartners.com/

“It’s the combination really of AI and human touch, to give the perfect customer experience”, says Chad Haydar, VP Reselling, Talkdesk. As the contact center evolves into a very new type of operation and service, enterprises need new technologies and fresh thinking about how to manage and use this major company asset. The contact center of today is evolving into a strategic resource for powering better CX and increasing business value, and the role of the contact center agent is transcending from simply being a call handler to becoming a trusted advisor guiding the customer journey.  We look at these changes in the context of changes and news challenges such as the Great Resignation and rapidly changing customer needs and demands. Talkdesk offers a variety of solutions to help enterprises create better customer experiences, which their research shows, can make a difference in brand loyalty, repeat sales and much more.

Visit www.talkdesk.com

Pindrop announcement made

Migration of a large enterprise to the cloud can be quite daunting, according to Caroline Sutton-Vogler, Senior Director of Enterprise Marketing at Bandwidth. Now, Bandwidth’s enterprise ready solutions are available directly to the enterprise. At this week’s Enterprise Connect, TR’s Ruth Marion sat down with Sutton-Vogler in a podcast and we get a broad overview of the products, solutions and resources available to the enterprise community from Bandwidth. “We want to make the Bandwidth platform the place to be to kick off your contact center migration,” says Sutton-Vogler. We learn about the new announced partnership and integration with Pindrop, a global leader in voice authentication technology. According to the news release, “Now, Pindrop can be natively integrated with Bandwidth at the carrier level, giving enterprises a faster, more direct route to migrate their contact centers to the cloud with Pindrop’s mission-critical authentication and anti-fraud technology already built in.”

Visit www.bandwidth.com

The modern contact center extracts a mountain of data every day. They transcribe millions of call recordings, sort billions of keywords, and pair it all with metadata. But has all that analytical activity yielded quality action plans, increased revenue, or superior security? What's blocking us from receiving the transformative benefits we were all promised, and how do we break through the barrier to realize the competitive edge speech analytics offer?

In this podcast we’ll talk about how to finally make practical use of the richest, most honest source of customer data available to an organization, customer call data. Personalizing the customer experience is the ultimate goal for many organizations as part of improving the end-to-end customer journey. However, personalization requires accurate, accessible, curated data.

Even though Speech Analytics and Machine Learning can deliver this quality of data, for organizations to actually benefit from it, the data must be humanized in how it is organized, presented, and automated.

Visit http://www.miarec.com/

“What we’ve tried to do is to come up with a way for a reseller to easily combine together all the things a customer would need in order to get Microsoft Teams working, as a phone system,” says Ribbon's Director of Solutions Marketing Greg Zweig. In this podcast, Telecom Reseller’s Ruth Marion connected with Zweig at the Enterprise Connect show to discuss the partnership that is facilitating that solution for Teams users, along with other news at Ribbon, including the recent partner bundle with SYNNEX and Poly, recent Ribbon innovations, Cloud migrations for popular collaboration suites, like Teams and Zoom and Ribbon's IP Optical support for enterprises.

Ribbon Communications delivers communications software, IP and optical networking solutions to service providers, enterprises, and critical infrastructure sectors globally. The company helps customers modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Ribbon's innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security, and analytics tools, along with IP and optical networking solutions for 5G.

To learn more about Ribbon Communications, visit https://ribboncommunications.com/.

“The best and the brightest in the world are expecting that flexibility in work,” says Beau Wilder, SVP and GM of Video Collaboration at Poly. This week at Enterprise Connect, Poly issued new global research looking at how employers and employees are thinking about work policies, culture, and wellness with the transition to hybrid work. The findings demonstrate that organizations of all sizes need to address their hybrid work plans or risk losing new and existing employees. In this podcast, Ruth Marion interviews Wilder on the new world of developing a defined hybrid work strategy. We learn about how Poly is thinking about the future, the changing role of the office, and how the office becomes a part of an overall hybrid approach, where other spaces are involved. Wilder discusses how Poly is offering technology and product solutions that match these changing needs, for both workers and for the IT and support staff, who must furnish those workers with updated tools that help hybrid workers show up equally whether they’re in the office, at home or on the road. Poly’s report shows that over 60% of employers believe that not having a successful hybrid approach may result in a loss of talent. At Enterprise Connect this week, Poly presented ideas, products and solutions to help businesses of all sizes rise to the hybrid challenge.

Visit www.poly.com/us/en

The Virsae VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged work from home environments has won Enterprise Connect’s award for the Most Innovative Use of AI. “The Best of Enterprise Connect award winners and finalists all demonstrate the high level and vibrant pace of innovation occurring in enterprise communications and collaboration technology,” said Eric Krapf, Enterprise Connect general manager and program co-chair. “We congratulate all the winners and finalists for delivering on the promise of communications/collaboration technology at a time when enterprises continually need to improve their own customer and employee experiences.”

Ross Williams, Chief Product Officer of Virsae joins TR’s Ruth Marion to discuss Virsae’s achievement in the use of AI. The company is exhibiting at the conference for the first time. Williams explains that the award recognizes a twelve-year journey, with a commitment to a cloud-based solution and creative use of AI. Virsae’s unique approach helps companies understand the well-being of agents, as they work from across multiple situations and scenarios. We learn how Virsae helps companies meet the flexibility modern workers are expecting.

Visit www.virsae.com

“Are we really capturing your voice in the best way possible?” asks Scott Houston, Field Engineer with EPOS. As Enterprise Connect got underway, Ruth Marion of TR sat down with Houston to learn about EPOS’s approach to the hybrid working environment. EPOS, with a deep heritage of offering the very highest quality microphones in their product (indeed, many TR readers use EPOS brand Sennheiser microphones for work and other uses). EPOS combines high quality microphones with technology that reflects the fact that we hear with our brains, not our ears. In this podcast, we learn how BrainAdapt is being used to help people manage the diversity of background noise environments the new hybrid worker faces. BrainAdapt is a key part of the EPOS story this week at Enterprise Connect 2022.

Visit www.eposaudio.com

“A passion for performance”

On the eve of opening evening at Enterprise Connect 2022, Dorthe Krogh Jensen is VP, Global Marketing at EPOS discussed with Doug Green of TR, the EPOS approach to the post pandemic world of work. In this podcast we learn more about the BrainAdapt design concept, where they leverage algorithms and acoustical data from parent company Oticon (hearing aid technology) to create solutions that better adapt to how the brain interprets natural sound. This reduces strain and overload, creating a more productive workplace experience for today’s new hybrid environments. The BrainAdapt approach is part of a larger vision of how to take audio quality and user experience to a new level, even with uninterrupted focus on the on taking a high-quality path to the market. “The foundation of our design principles is really to put cognitive performance in the front of everything we do,” says Jensen. With that in mind, EPOS seeks to offer pioneering technology, comfortable solutions, and what Jensen calls, “… a passion for performance” into each product offered. While paying attention to detail, EPOS seeks to offer a better solution by looking at a wider circumstance from hybrid workers, and then delivering what they need.

Visit www.eposaudio.com

We all know that 5G is the next big thing on the edge and that it is really fast, but what is behind the speed? Jon Mykrantz, VP Enterprise Sales at Wilson Electronics speaks to Don Witt of The Channel Daily News, a TR publication, and delves into the various technologies to explain the difference and highlight the need for cellular signal amplification in their repeater technology.

Jon Mykrantz

The applications for the repeater technology can be very beneficial to the channel and your commercial customer base in pretty much every industry. Once you understand the technology and the limitations, you will understand the many scenarios where it would apply and make you the hero for providing the solution.

Listen in as Jon, provides a lively review of the technology that will remain with you for a long time into the future. Great facts and products to be in your portfolio.

About: When you partner with Wilson Electronics, you're bringing the innovators of wireless amplification to your team. Since 1987, they've been the #1 brand for cellular signal repeaters. They innovate the wireless communications industry and strive to improve it every day. To do this, they work closely with the FCC, forward-thinking engineers, and inspired designers. With 30+ years of experience and 140 active patents, they know what it takes to optimize wireless communications. Their repeaters are outfitted with the latest in 5G amplification technology and remote management is available.

For more information, go to: https://www.wilsonpro.com/