Telecom Reseller / Technology Reseller News

In order to provide the complete solution for each of their customers, Kajeet looks at their needs in three areas for:

Secure network

Secure applications

Secure devices

Greg Jones

Greg Jones, CTO for Kajeet describes to Don Witt of The Channel Daily News, a TR publication, their secure solutions including IoT. While some current machine-2-machine IoT is simplistic in nature as we move to the edge, the IoT will get more complex and become more vulnerable. Network and IoT security will need to be implemented at multiple different levels including device verification, authentication, firewalls, network anomaly detection and more.

Listen in as Greg identifies why IoT devices are vulnerable to malicious attacks and how they can be protected. He also provides insight from his years of experience on how to provide a solid security strategy.

With the speed of IT, security, and IoT development, companies and education staff have a difficult time staying current on all aspects of security for a complete network. This is why the prepackaged solutions offered by Kajeet are so successful. The components have a secure history and are maintained at the latest revision levels.

The world will be universally connected and data-driven to support better decisions and ultimately better lives. All people and things will be connected. Kajeet will provide the wireless networks, software and insights that empower companies to use these connections securly.

Kajeet provides optimized IoT connectivity, software and hardware solutions that deliver safe, reliable, and controlled internet access to nearly 3,000 businesses, schools, state, and local governments and IoT solution providers. Kajeet is the only managed IoT connectivity services provider in the industry to offer a scalable, award-winning IoT management platform, Sentinel®, that includes complete visibility into real-time data usage, policy control management, custom content filters for added security and multi-network flexibility.

For more information, go to: https://www.kajeet.net/

Every company, large or small has frontline workers - receptionist, sales, support, shipping and more. The company image and the experience of each customer is in their hands. Without training and constant feedback on their performance, frontline workers may be poisoning the well for future sales.

Aaron Ward

AskNicely CEO Aaron Ward started the company to address this critical company issue. Since 2014, they have been servicing thousands of customers large and small all around the world. With offices in three locations across the globe, AskNicely has evolved as a leader in frontline success. They provide both customer and employee feedback as well as improve workflows, provide recognition, coaching and insights to improve the employee and customer experience.

Listen in and enjoy the fast-paced discussion on how they help companies like yours improve the employee/customer experience, extend employee and customer longevity, and reduce company costs while improving sales and revenue.

 

Their industry-leading mobile platform delivers personalized coaching and motivation for frontline workers powered by real-time customer feedback and eliminates the need for layers of middle management. AskNicely services over 1,300 companies worldwide and has offices in the United States, New Zealand, and the Netherlands.

For more information, go to: https://www.asknicely.com/

COVID accelerated the transition of businesses from TDM and T1s to hybrid and cloud solutions. Even as COVID comes to an end, business will continue supporting 30% to 60% of their stay and work from home employees.

Layne Levine, President, Windstream Enterprise gives Don Witt of The Channel Daily News, a TR publication, an update on Windstream Enterprises and their fast-paced growth with over 2,000 new SD-WAN sites per month for a rate of 32% per annum.

Layne Levine

Listen in as Layne describes how the industry continues its digital transformation to SD-WAN & UCaaS while it moves to SASE to embrace the newly defined employee work base locations. Also, learn how Windstream is positioned to better serve businesses this year.

About: Businesses trust Windstream Enterprise as their single source for a high-performance network and award-winning suite of connectivity, collaboration, and security solutions. All delivered by a team of technology experts whose success is directly tied to their clients’ complete satisfaction. Their advanced nationwide Cloud Core™ network architecture provides a secure, reliable and flexible foundation to meet the constantly growing and evolving demands of the cloud era.

Windstream Enterprise owns and operates an advanced nationwide network with over 170K fiber route miles and a proprietary, scalable Cloud Core™ architecture. It was designed from the ground up to empower optimal cloud application experiences and to dramatically simplify end-to-end deployment and management of services.

For more information, go to: https://www.windstreamenterprise.com/

Company rolls out products for QuickBooks, Documo and 90 second white label on-boarding

“We have been building a customer experience portal that’s mobile first and second to none,” says Daniel Rosenrauch, Chief Executive Officer. In this podcast, Rosenrauch gives us a look at technology that Viirtue has been rolling out and is about to showcase at two major upcoming events, Channel Partners and ITEXPO. Rosenrauch says the company is wanting to make is easier than ever for partners to get all their needs met in a simple and enjoyable portal. Rosenrauch adds, “We launched full workflow integration with both QuickBooks and ConnectWise in October.  We now have billing integration with popular white label eFax vendor Documo coming this month. With our new integration Viibe users can either use our Documo instance or their own via the simple to setup integration.” We also learn about the company’s self-service onboarding process for white label resellers that can have a partner onboard in less than 90 seconds.

Visit www.viirtue.com

“So many of the assets, so many of those PBXs, are still running and working perfectly,” says Tim Kubiak, CEO of Zepol Productions Inc., (ZPI). “Even in the UCaaS world, things may never go fully to the cloud,” adds Kubiak. In this podcast, Kubiak puts a fresh take on a topic that was once a major focus for TR readers: maintenance and understanding maintenance options. In the on-prem network model, maintenance contracts with a major OEM constituted a multibillion-dollar technology market. Third party vendors lined up with alternative packages. As the cloud has grown, that market became less visible, but as we learn, it did not go away. Neither has the equipment it served. Kubiak explains how his company can help with over one hundred brands of equipment in both data and telecom, but with a fresh approach that includes a better understanding of assets, asset utilization, replacement, and proper end of life issues in an era where security and proper disposal are mandated in most firms. Kubiak wants to make end users, carriers and the channel aware of what ZPI can help with the migration of workers to home, the integration of cloud services, but where a lot of traffic continues to “touch” long installed equipment. Getting the maintenance numbers right is a vital part of that bigger picture.

Visit https://zpiaom.com/

“We are both a telco and a software provider,” says Stijn Nijhuis, CEO of Enreach. In the cloud and collaboration era, where silos are disdained and combined experiences expected, Enreach brings expertise in several markets and disciplines to multiple national European markets, to offer a unique partner that simply knows and understands each regional economy and each technology in play. You can work these markets on your own and you can try to bring these technologies together or consider Enreach partnership to leverage hard won knowledge and experience in each. In this podcast Nijhuis makes the case for Enreach, outlining the complexity of the vast EU, European and UK markets, explaining that significant cultural, economic, political and regulatory differences exist, even between neighboring nations. In one nation, the focus might now be entirely mobile, in another the expectation might still be to get a live person on a first attempted call, and in yet another texting and conferencing might be the concern. Despite harmonization across the EU, Enreach is reaching out to the Cloud Communications Community (CCA) with a message that finding a partner such as Enreach is a good idea as a step to success in these markets. Nijhuis sees 2022 as a year when Enreach will be seen as a company that combines many capabilities in a special way and in a market filled with new opportunities. Enreach is also acquiring companies and had success in making those acquisitions work. A cultural fit is as important to the firm as is a monetary justification.

Visit https://enreach.com/en

Company offers four flavors of channel partnership

“Customers are looking for reliability, simplicity and affordability, altogether,” says Amber Newman, Sr. Director of Marketing of Phone.com. Newman outlines how Phone.com has been meeting the new challenges facing smaller organizations and the channel partners who focus on smaller businesses. Always dedicated to the small organization market sector, Phone.com has added experiences to the solutions it provides. In the past the issue might have been saving money on real time communications. Today, it might be enabling a small restaurant to use a sophisticated approach to handling a wave of take-away food orders, creating contact center options for smaller outbound call efforts, or creating improved customer experiences for sole proprietorship practices in law, medicine, real estate and more. Newman argues that many small businesses might want to consider offering contact options beyond their mobile device’s services. She notes that the move to WFA included an uptick in demand for hardware, including desktop phones.

Phone.com today offers channel partners four types of relationships in what Newman describes as a “choose your own adventure” posture. Channel partners can be trusted advisors, expert consultants, offer prepacked technologies or be involved in putting together novel solutions. Newman discusses how Phone.com offers an express on-ramp to offer HIPPA ready solutions and how partners can offer fresh conversations with clients about ramping up texting for many business uses. This podcast features Phone.com as a member of the Cloud Communications Alliance.

Visit www.phone.com

DRaaS, Disaster Recovery as a Service emerges as a new approach to the old problem of business continuity

The widespread adoption of the cloud has transformed the way applications are developed just as much as it has transformed the way they are deployed and consumed. In this podcast we look at how Network-as-a-Service (NaaS) can help developers support the complete application lifecycle by unlocking the value of PaaS (Platform-as-a-Service). In this podcast we explore the three key benefits of a cloud environment - flexibility, scalability, and speed - extend quite nicely to app development and have helped developers perpetuate transformative ways of working through concepts such as Agile and DevOps. Garrett Lowell, VP, Ecosystem Partnerships and Jay Turner, VP of Development and Operations, both of Console Connect discuss the revolution of the PaaS model, and the giant trend of buying network services by the use unit verses by the pound. Lowell and Turner discuss the changes occurring in work, and the corresponding changes the IT and UC worlds are making to offer enterprises scalable solution abroad a broad band of product types and newly integrated approaches to once siloed experiences. “Now you have a happier workforce that’s going to be more productive,” notes Lowell.

Turner discusses a term that might be new to reader and listeners of this podcast, DRaaS. “I see a huge untapped market,” says Turner, explaining that cloud delivered DRaaS offers an unprecedented way to recover and continue mission critical enterprise operations that save companies money in the preparatory stages and yet offer a more effective bounce back after disruption when compared to legacy approaches.

Visit https://www.consoleconnect.com/

VCA to host Webinar on 10DLC

Ten-digit long code, 10DLC, could offer terrific opportunities for cloud providers. It also opens the door to liability. “They (the cloud providers) need to find ways that they can still offer these services to their customers and avoid getting hit with penalties and having their customer’s text messages blocked,” said Linda McReynolds, an attorney for the telecom and tech sector and is Of Counsel to Marashlian and Donahue. In this podcast we learn how 10DLC holds the possibility of making long term, numbers that companies have held into renewed and trusted communications tools. Companies will be able to text customers and partners with these numbers, and recipients will be able to call or text back. However, in the name of restricting unwanted spam text messaging, U.S. wireless carriers are requiring businesses to register with The Campaign Registry. Carriers have committed to blocking text messages originating from businesses that are not registered or imposing steep fines for failure to register campaigns and associated numbers. We learn that getting number registered is not free. And we also learn that this all activity occurring in advance of full government regulatory oversight. The Campaign Registry is not a governmental organization; this is an industry-created organization established to vet business text message campaigns. Texting is central to the current era of communications and understanding 10DLC is a first step to success with this development. McReynolds will be participating in an upcoming Cloud Communications Alliance webinar on February 22.

Learn more about the Webinar

Learn more about Marashlian and Donahue, The CommLaw Group https://commlawgroup.com/

Learn more about Linda G. McReynolds, Of Counsel

Linda McReynolds

According to Kevin Nethercott, Global VP Sales and Partner Engagement at Mavenir, the recent acquisition of Telestax has enabled Mavenir to go from offering solutions “by the tanker” to solutions “by the drip”. Two hundred and fifty of the world’s largest carriers utilize Mavenir’s gear. Something like 60% of the worlds text messages make their way each day through Mavenir. Now, with the Telestax acquisition, a company known for big scale carrier solutions is also in front of the community with scalable cloud solutions. “We have set up a contact center with over two hundred agents, in three nations… in under 36 hours,” says Tony Pereira, SVP of Enterprise Solutions Strategy and Partnerships. Pereira notes how cloud offers super efficiency, with customers buying what they need, avoiding costly and complex installations and launches, all delivered in an amount of time that was simply impossible outside of a cloud approach. Pereira adds that the CPaaS approach enables the channel to bring together texting and new approaches to the contact center, even while the contact center is a team of agents distributed over a vast area and across time zones. “We’re at a pivot point,” adds Pereira noting that only the cloud approach offers the channel to help their customers modernize, rethink, and recharge their contact centers and other communication tools. Today’s customer and worker have new expectations, and the new Mavenir, combining strengths in two markets, is offering their channel group new opportunities to reinvent what they mean to their customers.

Visit www.mavenir.com