Telecom Reseller / Technology Reseller News

“One in every 500 people on earth owns or is using a Yealink product,” says Doris Chen, North America Channel Manager. In this podcast we learn that Yealink’s presence and influence in the world of business communication is much larger and greater than many people might know. The company has over twenty years of experience in delivering cutting edge solutions, combining, and collaborating with companies such as Microsoft, Zoom, RingCentral and others. Chen discusses how Yealink is now, “…a one-stop device solutions provider for Microsoft Teams”. Yealink has embarked on a virtual global tour to present Yealink and Microsoft solutions for the enterprise now facing the challenges of the post-pandemic world. Chen outlines how the cooperative partnership with Microsoft has created a Yealink family of devices that work with Teams, are designed to work together and offer price points for most business budget needs. Chen notes that Yealink offers solutions in over 140 countries and regions, continues to be rated a top of class in customer satisfaction, offers over two hundred patents in audio and video, and has expanded its R&D investment growth by 30%. We discuss channel opportunities, as Yealink makes it easier for channel companies to offer a variety of ready to go Teams solutions.

Learn more about Yealink × Microsoft Global Virtual Roadshow: https://www.yealink.com/globalroadshow?utm_source=TR&utm_medium=all&utm_campaign=Roadshow&utm_id=media1

Visit www.yealink.com

Wazo, a software provider of unified communication solutions for telecom service providers, today announced a $7.5M CAD seed round of funding led by Serena with the participation of Inovia, Desjardins Capital, and Investissement Quebec.

In today's podcast, Nicolas Marchal and Benoit Aubas, co-founders of Wazo, will explain how they aim to help telecom operators and service providers compete in the fast-growing UCaaS market. We will discuss how Wazo's unique API-first, multi-tenant, and all-in-one solutions enable its customers to build differentiating offerings while lowering their cost of operation.

Visit https://wazo.io/

“Anything that happens outside the US and Canada is much harder to frame and control,” says Katia Gonzalez, Head of Fraud Prevention and Security at BICS. In this podcast, Gonzalez discusses the significance of STIR/SHAKEN, the FCC’s mandating of caller identification and how this has been instrumental in combating the pervasive and costly issue of robocalling fraud. We also discuss the limitations of STIR/SHAKEN and the need for further, cooperative and international action. Driven by regulation, Gonzalez argues that action on robocalling issues is important beyond simply meeting a government agency framework. Reputation is important and ignoring this issue can damage a company, even if its technically complying with the regulatory framework. “Collaboration for me is the key,” says Gonzalez who stresses choosing the right partners to create what she describes as a collaborative environment of good actors.

Visit www.bics.com

Migrating to the internet and IoT is a daunting task to say the least. It is not friendly to the novice and even professionals have some trouble managing the process. The most often neglected element is the most important – security. Karollis Pabijanskas, the Led Site Reliability Engineer with Nord Security provides a treasure trove of information for new and existing users of IoT to Don Witt of The Channel Daily News, a TR publication. His well-defined user characteristics can feed any marketeer new ways of conveying concepts to users and customer prospects.

Karolis Pabijanskas

Karolis provides a generic overview of IoT devices, how people relate to the devices, and about device vulnerabilities. One key question not usually discussed concerns who is responsible for security – the manufacturer, the carrier or end user. The discussion then transitions to how one protects their IoT devices and information. Listen in, you will find it informative and refreshing.

The founders of Nord Security were childhood friends that had grown weary of internet censorship and surveillance. In 2012, they resolved to pool their resources and build an effective online privacy tool.

That tool eventually became NordVPN, named to reflect the Nordic ideals of confidence, trust, and innovation. NordVPN received rave reviews from both tech outlets and the public — it was smart, sleek, and secure. Over the years their flagship product found its way to all major operating systems.

NordVPN’s success prompted them to start thinking about branching out into other cybersecurity areas. In 2018, they gave their users the tools to build their own custom VPN solutions with NordWL. Next year, they unveiled 3 hot new apps — NordPass for password management, NordLocker for file encryption, and NordVPN Teams for business needs.

For more information, go to: http://www.nordsecurity.com

Many UCaaS people don’t see themselves in the world of HIPAA, or if they do, they can often see that space as challenging, bureaucratic, and maybe even expensive. In this podcast Paul Redding, VP Partner Engagement and Cybersecurity makes the case that HIPAA is here, its manageable and mastering it can mean new frontiers for an MSP, reseller or channel company.

We learn about electronic protected health information or ePHI. We learn how far that impacts the cloud communications world already (its more than most people think) and how the Compliancy Group offers simple solutions to not only put your arms around HIPAA but to master the issues at a level of being that trusted advisor that so many MSPs today aim to be. We also learn about CMMC, PIPEDA, CCPA and more.

Visit https://compliancy-group.com/

Rick Britt is CallMiner’s VP of Artificial Intelligence (AI) and head of the CallMiner Research Lab. CallMiner is a leading provider of conversation analytics to drive business improvement. Rick’s team consists of mathematicians, linguists, neuroscientists, physicists, and programmers, all working together to add cutting edge science into CallMiner's platform. The team is focused on the art and discovery of what’s possible relating to AI and human conversations, including figuring out how machines can achieve outcomes that have yet to be discovered or used on conversational data. As more companies explore the use of voice and speech analytics, the question becomes how to continue to leverage these tools without eliminating empathy.

In this episode, Rick discusses how AI systems can display or support contact center agents in showing empathy in the context of customer emotion, the benefits of leveraging AI to create a more empathetic customer experience, as well as ways organizations can use the insights uncovered in customer interactions to create fairer and more ethical business practices.

Visit www.callminer.com

“At Choice! we have been known for procurement, expense data management, utility management, and things of that nature related to technology and energy. It only made sense to get into the other technologies that were out there including communications, Internet, data and network,” said Arthur "Artie" Roberts, Executive Vice President of Telecom/Data Solutions. “Our clients have been saying 'you’re handling our gas, you’re handling our electric... can you manage some other things for us?'” Roberts adds. As the deregulated energy markets evolved, Choice! Energy Management created a brand around a data-driven technology platform, Choice! Data Connect, which provides better management of energy resources for customers. Many clients wanted those services to include communications. In this podcast we learn about the new Choice! division, Telecom/Data Solutions, which was launched in 2021, specializing in helping clients through digital transformations or optimizing their existing infrastructure. With access to 250 best-in-class IT suppliers, Choice! can provide solutions around cloud phone systems, VOIP, contact centers, Internet procurement, cyber security infrastructure, and data center solutions. Artie Roberts has been in the technology space for over 10 years on both the supplier and channel sides. Under his leadership, the team at Choice! provides Telecom and IT infrastructure reviews, project planning, supplier procurement, contract negotiations, and implementation.

For more info visit: https://www.choiceenergymanagement.com/services/telecom-it-solutions/

The Olympics seemed a little different this year. Don’t they normally take place in even-ending years? Where were all the spectators? And why did they schedule most events after everyone had gone to bed? Bob Norberg, CMO of Cloud Age Solutions, looks at how the Olympics offers multiple lessons for those of us pursuing the thrill of victory in expense management.

In this podcast, Norberg looks at four ways businesses can apply lessons and observations from the Olympics that will ultimately lower telecom and technology expenses and make their expense management operation more effective. Finally, he explains how his company’s gpxcloud platform can help make on-going telecom cost management a seamless part of businesses day-to-day operations.

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Please follow them on LinkedIn at https://www.linkedin.com/company/cloud-age-solutions/

Recently, Peerless Network added SD-WAN (SASE) to their portfolio. According to Peerless, the cloud-based next-generation Secure Access Service Edge (SASE) service builds on traditional SD-WAN capabilities and provides Enterprise customers of all sizes with a simple, secure, high-performing, and very cost-effective way to connect their sites. According to Jim Brewer, Executive Vice President, Products and Technology at Peerless, the SD-WAN (SASE) service allows enterprise customers to add redundancy and to prioritize traffic over their networks. Rick Knight, Executive Vice President of Sales and Marketing stresses how the new offering enhances the portfolio that Peerless Network’s partner community can offer their customers. “There’s always an opportunity for SD-WAN (SASE) because there’s always a network that could be made better,” says Brewer. “Peerless provides a whole bunch of sales tools to make the sale of the service better,” explains Brewer, on how Peerless has created a simple portal for the partner community to use to simplify the sales process. In this podcast we learn how Peerless has made selling SD-WAN (SASE) not only easy but intuitive. This approach is part of a larger Peerless approach to draining the complexity out of sales process so that the partners can focus on opportunities. Peerless Network is a member of the Cloud Communication Alliance, CCA.

Visit www.peerlessnetwork.com

Helping carriers block unwanted illegal calls, accommodate legitimate, wanted calls

“Many autodialed calls are also legal and wanted calls,” says John Ayers, VP of Government Relations and Corporate Development, First Orion. Ayers is quick to point out that the term “robocall” includes many legitimate functions where companies are trying to contact customers where the intended call is wanted by both parties. Robocall regulation and enforcement continues to be at the top of the FCC’s agenda, yet consumers continue to struggle with the onslaught of illegal and unwanted calls. Such regulation and consumer demand have opened the door for call analytics and enhancement technologies designed specifically for identifying, blocking, and labeling illegal and unwanted calls, while also protecting and improving legitimate calling. Ayers discusses the intersection of regulation and innovation, and what it means for the future of phone calls.

Visit https://firstorion.com/