Telecom Reseller / Technology Reseller News

In our latest podcast we are joined by Viirtue VP of Sales Charlene Gustafson, as well as Viirtue CEO Dan Rosenrauch to discuss how service providers can still compete in today’s world of digitized customer experience by utilizing tools that level the playing field. We learn how Viirtue solves VoIP reseller service provider problems by creating intuitive digital customer experiences that add value to companies that white label their VoIP, SIP trunking, and Contact Center offerings.

Visit www.viirtue.com

“Everything is being accelerated at an incredible pace,” says Mitto VP of Sales Americas Sean Whitley. “We need to immediately connect people all over the world,” Whitley adds. According to Whitley, the post-pandemic world is a place where customer expectations are that experiences are consistent the whole world over. “We need to be the best we can be everywhere,” notes Whitley. In this podcast, Whitley discusses the need for companies and organizations to scale for global connectivity and how Mitto can make that happen. Whitley discusses how Mitto helps organizations scale up their ability to hold global customer conversations and yet at the same time reduce spending on a per use basis, and possibly on an overall basis. We hear how that method of cost optimization can lead to a better mix of cost-effectiveness and high quality. “With mobile and the Internet, there are no borders,” says Whitley. We learn how Mitto helps companies meet those expectations gaining more efficiency, improving the quality of each interaction, and containing overall costs.

Visit www.mitto.ch

In the world of IoT, the two key elements to success are connectivity and security. With 450 networks and 190 countries covered utilizing 2G/3G, 4G, LTE-M (CAT M1) and NB-IoT while being Technology-agnostic with ZARIOT’s  multi-mode SIM card supporting all GSM technologies, ZARIOT has the coverage.

Jimmy Jones

Jimmy Jones, Head of Security at ZARIOT speaks with Don Witt of The Channel Daily News, a TR publication, about their security.

Listen in to find out the answers to:

5G is being implemented around the world, what impact will that new generation of network have on IoT?

When can we expect to see all these new technologies becoming available?

So, it seems quite a significant upshift in IoT development, how does that effect security moving froward?

The ZARIOT mission is to restore order to what is becoming connected chaos in IoT by bringing unrivalled security, control and quality of service.

They go above and beyond to bring their experience in the telecom industry to support enterprises in their journey from the conception of a new device to conquering the market.

Implementing IoT solutions in an existing system can be daunting, but ZARIOT promises not customer service, but partnership-level support to ensure successful integration of new connected systems.

For more information, go to: https://www.zariot.com/

“Because these industries are highly regulated,” says Tomer Borenstein of Blastpoint, “…it’s hard for them to become early adapters of this technology.” Competition, the sunset of protected markets, and the rise of innovative technologies are changing long held assumptions, disrupting long standing customer relationships, placing many utilities that have been islands of continuity, into a fast-flowing river of change. In this podcast, Borenstein explains that “Customers are beginning to become accustomed to having their needs predicted and to be getting those very personalized experiences form the services and products that they use, such as Amazon, Facebook, Netflix…” According to Borenstein, the giant consumer technology services utilize the immense data that they develop from customer habits and history to serve up offerings that are highly customized to each customer. Utilities can and do collect data often around billing. Blastpoint helps utilities to develop customer experiences, offering and so on from the data they already collect or are in a position to further develop. Blastpoint also provides access to that level of insight to companies of many sizes, including smaller, regional firms that may have never looked at their data as an asset.

In this podcast we also take a glimpse into the near future, where utilities and carriers may find themselves at the center of sweeping technology revolution as electric vehicles, not only change the way we fuel transportation, but the way we literally think about vehicles. Not only will customers be demanding easy to find and reliable recharging stations, but their vehicles will also be integrated into communications systems. Distinctive industries and activities are coming together, and utilities will find themselves right at the center of those changes. We learn how understanding customer data will place companies in a strong position to take advantage of these changes.

Visit https://blastpoint.com/

From the beginning of IoT, it has been blemished by products that attach to the edge providing a very low level of security or without any security at all. While, improvements have been made, it is still the wild west. There are gaps, gulches and devices in the architecture and network design where bandits can enter the IoT network and then gain access to the corporate network.

Jimmy Jones

Jimmy Jones, Head of Security at ZARIOT speaks with Don Witt of The Channel Daily News, a TR publication, about their Zero Trust attitude and implementation strategy. Since they will be selling their service to enterprise and resellers, they  deliver the highest level of security possible to their direct customers which will in turn give their end consumer the piece of mind needed in today’s ransomware world.

Find out how ZARIOT’s focus on connectivity and security will help your IoT solution be more successful in the market as both features are discussed in more depth.

If you are a company and want to use IoT to make your product better or to allow your company to make the business more productive, Jimmy tells you how to start.

The ZARIOT mission is to restore order to what is becoming connected chaos in IoT by bringing unrivalled security, control and quality of service.

They go above and beyond to bring their experience in the telecom industry to support enterprises in their journey from the conception of a new device to conquering the market.

Implementing IoT solutions in an existing system can be daunting, but ZARIOT promises not customer service, but partnership-level support to ensure successful integration of new connected systems.

For more information, go to: https://www.zariot.com/

“The first thing we try to do is to think about our delivery process through our resellers and integrators,” says Brad Taylor, VP of AI Technologies at IntelePeer. “What you really need to have to successfully deliver an enterprise solution is a co-creator model,” Taylor adds. In this podcast, Taylor discusses how AI can be used as a practical tool to combine CPaaS with SMS, digital communication and more to provide customers with seamless and positive customer experiences, which interact with the customer at the level, and with the method, customers want. We learn how IntelePeer is establishing leadership in this field and how the company views this market as a major opportunity. Recognizing that a human being might be the best choice for certain interactions, Taylor argues that AI can be developed so that it doesn’t give customers the impression that technology is being used to prevent customers from ever making a human contact, but rather to organize, distribute and manage those interactions to just the right people, while allowing other customers to get their needs met before human contact. Taylor also notes how their approach can leverage available five-nine reliability, maximizing assets that are often already in place.

Visit www.intelepeer.com

“If you have a deep empathy for your customer, you will add value in the process,” says SVP International Development at NetSapiens, Scott Goodwin. Commenting on a recent EMEA expansion and a new partnership with industry giant, PCCW, Goodwin discusses how NetSapiens is growing by keeping the service provider at the center. In this podcast, Goodwin notes that the changing role of the service provider presents challenges to a long-held model. Deep relationships and histories can no longer be counted on. The service provider needs to be in front of their customers with new ideas. NetSapiens enables its clients to deliver seamless experiences, across platforms and devices, meeting customer expectations. Goodwin explains how these offerings help create new opportunities and refreshed roles for the service provider. The company is expanding in critical markets, and opening doors to its provider community. Goodwin discusses the open nature of the company’s technologies as “software that can play well”. Goodwin also notes, that these achievement in delivering and executing solutions that work in a diversity of environments, has led to NetSapiens becoming one of the fastest growing platforms in North America.

Visit www.netsapiens.com

Transforming Public Broadband Access into a High-Performing Service, Masergy Announces Masergy Performance Edge

“When you are a broadband user, there is always that time when your performance cannot be guaranteed,” Ajay Pandya, Director of Product Management at Masergy. “And for that we have brought a solution that will assure that broadband service.” In this podcast, Pandya walks us through Masergy Performance Edge™, which minimizes packet loss over public broadband connections, making them perform more like a private Ethernet circuit. This is a new SD-WAN and SASE capability from Masergy. The offering is aimed right at the challenges many people now face when there are multiple demands being placed on the available broadband in households, remote offices or anywhere that may not have always been used as a center of activity or access. Pandya notes big savings, major channel opportunities and many problems solved for the enterprise. A big part of this is to create a way to have consistent performances and experiences wherever a person is located. With the onslaught of hybrid work models and verticals such as telehealth, Masergy Performance Edge is a timely answer to a number of industry wide challenges. Pandya signals that Masergy is looking at more innovations from automation in order to continue to offer solutions that match customer need.

Visit www.masergy.com

Urges cloud companies to attend CCA Cavell Event

Uboss, Vice President of Sales Iain Sinnott describes his company’s offerings as a, “… circle of high quality applications together, behind one pane of glass… all seamlessly put together.” Sinnott adds, “It’s about being nimble…”  Uboss helps people take cloud communications to another level by pulling together applications, platforms, plus billing and more. In this podcast, Sinnott outlines how Uboss offers its customers more winning choices, including paths for people to retain a “position in the value chain”, noting that some migration paths might effectively break the relationships some companies have with their own customers. While supporting the idea of people making the right choices for their own firms, Sinnott makes the case to have alternatives to the Teams path. Sinnott urges listeners to attend the upcoming CCA Cavell CCS event. “It’s our time,” says Sinnott, noting that the opportunities have never been greater for the cloud communications community.

Visit www.uboss.com

Carrier Services (WCS) a nationwide, facilities-based owner and operator of an IP-enabled voice and data network.

WCS’s product line—which includes UCaaS, business connectivity and managed services—complements BCM One’s core NextGen Communications and Managed Services solutions. Additionally, WCS strengthens BCM One’s network expertise and adds talent to its operations team. This acquisition expands BCM One’s global presence into the Asia Pacific region, and enhances support for the channel partners and businesses it serves. With this latest transaction, BCM One will now have a Network Operations Center (NOC) located in the Asia Pacific region, in addition to existing NOCs located in key regions throughout the Americas.

This is BCM One’s sixth acquisition as part of its continued investment in next-generation voice and managed network services.  WCS joins BCM One’s family of brands including SIP.US, SIPTRUNK, nexVortex and SkySwitch.

“WCS is a natural fit and there are tremendous synergies with our solutions portfolio and family-like culture,” stated Geoff Bloss, CEO of BCM One. “Their carrier-grade network, worldwide presence in 500+ cities and channel focus align with our continuing investments in those areas.”

“We’ve seen BCM One achieve tremendous growth over the past couple of years,” added Chris Barton, President & CEO of WCS. “We’re excited to join forces and play a role in furthering the company’s solution, channel, and geographic expansion.

The WCS brand and array of data and voice solutions will be integrated into the BCM One brand by the end of year.

Visit www.bcmone.com