Telecom Reseller / Technology Reseller News

Internet Telephony Service Providers have had a fear of getting involved with the customer’s network. Managed Service Providers look at VoIP as just another service. With Ooma Connect and Ooma WiFi, both ITSPs and MSPs can enhance their customer’s solutions with patented redundancy service.

Thad White

Thad White, Vice President of Product Management discusses both technologies with Don Witt of The Channel Daily News, a TR publication and how they will help the Ooma Partners differentiate themselves from the rest. Ooma saw the need for some time to deliver connectivity options to their customers. Now with their patented technology, they offer primary or backup connectivity lines and in many cases both.

Providing primary and backup connectivity to restaurants, hospitals, hotels and others is really a necessity. If one goes down, you have the other for back up. The best part of this solution is when both connections are up. Ooma send the VoIP phone conversation stream down both connection paths. On the other side, they process the first VoIP packet that is in sequence providing for a noticeably much higher quality call with lower latency.

Ooma is dedicated to empowering customers to connect in smarter ways. Ooma creates powerful connected experiences for businesses and consumers which it delivers from its smart cloud-based software as a service (SaaS) platform. Ooma’s business and consumer phone service solutions are each ranked #1 by customers in third party surveys.

For more information, go to: https://www.ooma.com/

“It’s our booming engine,” says Rainer Waiblinger, Head of Managed Services at K&P Computer. Once a conventional reseller of IT equipment, the company launched a managed services division in 2011. That division has since become the company’s main focus and source of growth. In this podcast Waiblinger outlines the company’s successful migration to a recurring revenue model, while noting that the managed services are greatly valued by K&P’s customers. According to Waiblinger becoming a “trusted advisor” to the clients, “…makes you the single point of contact for everything.” K&P Computer joins the ASCDI as a company that has successfully embraced the idea that service and deep customer relationships, transcend the changing technology scene, and can make a company such as K&P an ongoing resource for customers, even as specific technologies come and go.

https://www.kpc.de/

Myriota, is an Australia-based company founded to, “…revolutionize Internet of Things (IoT) technology by offering global connectivity through disruptively low-cost and long-battery-life devices”. Myriota’s tech has been used by leading agriculture, mining, and defense organizations in Australia to do everything from managing remote water supplies in dams to tracking shipments across the country, and they are now looking to do the same in the U.S. and Canada. In this podcast, Steve Brumer, a Partner at BH IoT Group, a Wireless & IoT Consulting Practice that helps companies navigate the constantly changing environment of the Internet of Things by building Go-to-Market strategies, discusses his company’s plans to bring Myriota to market. We will learn about why Myriota is doing IoT from space/satellites and Myriota’s disruptively low-cost and long-battery-life devices. We learn about use cases and fresh opportunities for the channel. Brumer tells us that developers can get up and running in less than an hour. Brumer also discusses his recent keynote speech at ITEXPO (and its concurrent) events.

Visit https://myriota.com/

HomeWAV is the leader in providing simple, secure inmate communication technology. In this Podcast, HomeWAV’s CEO, John Best, will review current industry communication trends, compare the benefits and solutions that HomeWAV provides, and discuss how HomeWAV’s strategic positioning and focus on technology hold the rest of the industry to a higher standard. We invite you to learn more about the HomeWAV difference.

Visit www.homewav.com for more information.

According to Gartner, while global information technology spending will surge 8.4% to $4.1 trillion in 2021, the past 12 months have upended some of the most entrenched business routines. The combination of social distancing and lockdowns have transformed working practices for organizations.

In this podcast, we learn about vMOX, a pure-play managed mobility services (MMS) provider that enables enterprises to declare victory over complex IT challenges. Mike Saxby, Vice President at vMOX, discusses some of the shifts they have seen in corporate mobility over the last year. Saxby will also share the biggest mistakes they see enterprises make when managing their corporate mobility program, in areas such as unlimited rate plans, security, inventory management, system integrations and carrier contracts. He also shares some advice for those starting think about 2022 and what investments make the most sense.

Visit www.vmox.com

What will the next year hold as company contact centers evolve? With summer kicking into high gear and wait times growing longer especially in retail and travel, how can businesses make it easier to connect with customers? How can businesses resolve customer issues even faster?

Jeppe Dorff, Chief Product and Technology Officer of Clickatell, joins us today to discuss the emerging trend of chat commerce and how chat can create a path for businesses toward increased revenue opportunities and better customer experiences. The company just announced the launch of its Chat Desk and Chat Flow solutions that deliver a superior customer experience through chat. Chat Desk, a live-agent digital contact center solution, combined with Chat Flow, a chat commerce workflow builder, provides automated chat with drag-and-drop, no-code, functionality. By making customer service accessible with popular chat apps, brands eliminate long hold times for agents in contact centers, and meet consumers' needs faster and more conveniently in chat apps that they already use daily.

Clickatell is the global leader in mobile communications and chat commerce. Chat is on the rise as everything goes more mobile and more remote and this includes commerce. Chat commerce is changing the way we bank, shop, pay bills, and buy things by enabling real-time engagement and transactions with businesses via our favorite chat apps. Clickatell serves more than 10,000 global brands and is powering the digital commerce transformation for businesses and leading the chat commerce revolution from emerging markets to the mainstream markets.

Visit https://www.clickatell.com/

The messaging market is booming. Central and South America represent a significant market where messaging is not only growing but has become an essential communication tool. In this podcast, speaking live from Barcelona at the Mobile World Congress, Dimitrije Krunic, Account Management Team Lead at Mitto, provides an overview of this fast-growing market and insight into how Mitto is providing an opportunity to participate in the growth. Krunic outlines just how large the LatAm market is and discusses SMS trends, WhatsApp, and how his team is helping Mitto deliver the best customer experience.

Visit https://www.mitto.ch/

Celebrating their 25th year providing service to New York City, Stealth Communications continues to deliver premier service.

Shrihari Pandit, co-founder and CEO of Stealth Communications reviews his company and their continued drive to install more fiber service to New York City.  They continue to install so much fiber, one department of the company is a construction company that installs the fiber beneath the street to service more location and buildings in New York City.

Shrihari Pandit

Stealth Communications is a privately held, independent ISP which provides ultrafast Gigabit Internet connectivity to NYC businesses over its own fiber network.

Currently, Stealth Communications provides connectivity services to a broad roster of customers in telecom, finance, real estate, education, and government. These services include Internet transit, transparent LAN, optical wavelength, dark fiber, and Internet-protocol traffic-exchange services.

Based in New York City, Stealth Communications provides ultrafast Gigabit Internet connectivity to businesses since 1995. In 2013, the company received authorization from the City of New York to commence construction of its own fiber network. Laying every single cable and servicing each customer personally, Stealth offers some of the City's fastest and most reliable Internet service at a nominal cost, providing a platform for New York's businesses and entrepreneurs to thrive.

For more information, go to: https://stealth.net/

Earlier this week, Telecom Reseller reported that SIPPIO had unveiled a new Partner Portal that automates the entire quote to cash process to increase revenue, maximize profits per user and offer cross-sell/upsell opportunity by reducing sales admin, operations, and support overhead. In this podcast Dawn-Marie Elder, COO, tells us how the only company to offer a 100 percent, Azure-native based cloud platform will now provide carriers, managed service providers (MSPs), telco resellers and system integrators with a single portal to sell, deploy, manage, and support their entire global customer portfolio while growing a sustainable, healthy voice practice.

Elder also discusses the upcoming MSP EXPO where CEO Adam Cole and Chief Evangelist, Paul McMillan, are speaking. The session is about maximizing the value of investments in Microsoft Teams. Adam Cole will also be hosting a live webcast from ITEXPO/MSP EXPO introducing the Partner Portal. MSP EXPO is promising to be a place where MSPs can learn how to grow in a new post-pandemic environment.

Visit www.sippio.com

EPOS is a new name for a brand of products whose DNA reaches back to the whole of telecommunications, recording and sound performance technologies. Now EPOS, a brand emerging from the Sennheiser line, has come out with a new launch, the ADAPT 200 series which they will be showcasing at ITEXPO. In this podcast, Scott Houston, Field Sales Engineer for EPOS, discusses this new series and how it combines EPOS’s renowned high quality of sound and mic qualities with very current needs such as being able to cope with hybrid work environment, being Teams compatible, while also being able to work in most every on prem and cloud-based setting, at work, on campus, or at home. Houston outlines how the high-end products contribute to user satisfaction and improved worked productivity.

Learn more about the ADAPT 200 Series here

Find more information at eposaudio.com