Telecom Reseller / Technology Reseller News

Speaking just days after their merger, Anand Buch, Chief Strategy Officer at Crexendo, and recently CEO and founder of NetSapiens, joins Doug Gaylor, President and COO of Crexendo, for a special podcast on the new, combined company. NetSapiens was recently spotlighted in Frost & Sullivan's UCaaS (Unified Communications as a Service) report as the third-party platform vendor with the fastest growth rate in the North American market and the number four ranked provider of UCaaS seats in North America. NetSapiens platform currently supports over 1.7 million end users. Crexendo, Inc. is an award-winning premier provider of UCaaS (Unified Communications as a Service), call center, collaboration services, and other cloud business services that are designed to provide enterprise-class cloud services to any size business at affordable monthly rates. In this podcast, we learn how the merger will be a major win for enterprise customers, partners, reseller and MSPs. The two member companies of the Cloud Communications Alliance will together form a publicly traded corporation that has the size, credit, and bench depth to meet the challenges large scale enterprises face as they cycle out of their legacy networks.

Visit www.crexendo.com and www.netsapiens.com

Sagent specializes in reporting, reusing, restoring, repairing, replacing and reselling telecom equipment. In this podcast, Gordon Smith, CEO of Sagent describes how his company helps carriers with a family of services that provide longer life for assets and safe end of life procedures. Smith points out how his company helps carriers reduces costs and their carbon footprint. We also learn how the secondary market provides in-stock resources to keep networks functioning, even through shortages. “Repair/reuse/refurb” are helping alleviate global supply chain issues and contributing to the circular economy at the enterprise level. Smith says that his company can keep carriers on track, as they face new challenges and as they begin to look to a future “circular economy” where assets are used, resused and carefully repurposed.

Visit www.sagent.net

The recent Facebook vs Duguid ruling settled the long-standing uncertainty of the phrase “Automatic Telephone Dialing System” (ATDS). Many people think this ruling now gives companies the greenlight to auto-call whomever, prior to express consent, basically overriding the TCPA, but this is not the case. The truth is, the TCPA still prohibits the use of “artificial or prerecorded voice” unless the caller has the called party’s prior express consent, or the call is subject to an FCC exemption. In addition to the TCPA restrictions, other restrictions like federal and state Do Not Call lists as well as industry specific restrictions are still very much in play.

In this podcast, McKay Bird, Chief Marketing Officer of TCN, discusses the ruling and core issues of this case, and how it impacts contact centers and relates to TCPA regulations. “This was a significant ruling for any industries utilizing contact centers, but it is not a free pass to ignore other regulations already in place”, Bird says. “This ruling helped define a term that was previously unclear (ATDS) and does not omit the TCPA.”

Visit https://www.tcn.com/

The pandemic crises have made visible the differences in connectivity between communities. In a time when many basic business and consumer services basically assume a certain level of connectivity, such services are simply not available for rural, and in some cases mobile and city customers. In this podcast, we learn about BEC, which has been dedicating itself to offering a family of services to "connect the unconnected". In this podcast, Andy Germano, VP of Business Development at BEC Technologies describes how his companies offer next generation wired and wireless broadband solutions that address the critical customer needs of tomorrow!

Visit https://bectechnologies.net/

“The drumbeat is getting louder,” says Micah Singer, Managing Director of TeamMate. “Teams is now the hot property, the high street…” adds Micah. In this podcast we learn about TeamMate adding SMS to its lineup of products that help channel companies migrate their customers into Teams while keeping their customer relationship strong and facilitating end user customers to integrate their existing PBXs natively to Microsoft Teams. Micah discusses the TeamMate approach and what he describes as the new prime real estate the migration to Teams creates. SMS enables companies another modern option to talk to customers, partners and more.

Visit www.teammatetechnology.com

by Gary Audin

You need to manage your internal or cloud based UC and CC platforms. CX is a major differentiator in today’s business environment. Poor CX produces less revenue and profit. UC quality can impair the WFH user productivity. Do you know what other UC and CC sites are experiencing? This EDUcast provides a walk-through of the manual and then automated processes for troubleshooting UC and CX quality problems.

Ross Williams, Virsae Chief Success Officer www.virsae.com and Gary Audin recorded this EDUcast that provides a briefing on global UC and CX management insights. Ross discusses:

Multi-step manual troubleshooting

Reading those screens of information

Problem pattern recognition

How automation speeds the results

Applying ML and AI to the solution

Impact on IT staff

What you learn in this EDUcast:

Customer experience is everything

Symptoms of the problems

Investigating the issues

Manual approaches

Automatic approaches

Fast resolution

Businesses around the world use Virsae’s services to keep their communications systems performing at their best. Their cloud-based SaaS platform, Virsae Service Management (VSM), marries big data with AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly. www.virsae.com

You can view other Virsae EDUcasts, podcasts, and blogs.

“We’re very channel focused,” says Jayson Jones, SkySwitch’s Vice President of Sales. “Teams is a big part of that,” adds Jones. In this podcast Jones is joined by Corey Stoker, Vice President of Support, in an overview of how SkySwitch is enabling their partner companies to succeed in building a recurring business model in the rapidly expanding Teams market. Jones outlines how SkySwitch, now combined with BCM One, can offer partners several different paths and support approaches to Teams. Stoker drills down on the SkySwitch Teams Connector, as well as the training and backing SkySwitch provides. “We teach people to fish,” says Stoker.

SkySwitch has introduced Teams Connector, the best way to combine Microsoft Teams’ functionality with SkySwitch’s robust cloud communications platform. The Teams Connector allows you to enhance Microsoft Teams with calling capabilities and direct PBX integration, making Teams function somewhat like a dedicated softphone. The Teams Connector simplifies calling, messaging, and collaboration, putting it all together in one easy-to-deploy and set-up application interface that is a registered endpoint connected to the SkySwitch Cloud PBX.

Visit www.skyswitch.com

by Gary Audin

Selecting the best Unified Communications as a Service (UCaaS) solution is an important decision for most businesses because they’re moving from their premise-based system to a cloud-based system. There are number of candidates available, so selection is not straight forward. Watch this 5 minute video EDUbrief “Selecting a UCaaS Provider” presented by Gary Audin that will take you through the processes you need to follow to make a successful UCaaS provider selection.

UCaaS is similar in function to a premise based system but it has a different methodology for procurement, operation, and delivery. So you can’t just use the methodology applied in the past to evaluate unified communications as a service providers.

When you do evaluate the provider consider these factors. Do the core services match what you want? Are the management and analytics tools effective? Since you will be moving into a cloud-based service, study how well the provisioning is supported, its risk, and its speed of execution.

When you look at the provider, consider their financial viability especially if you’re getting service through a third party or partner. And finally, take a look at the customer experience.

In this EDUbrief you will learn:

About premise and cloud based Unified communications (UC)

UC provider strengths

Provider weaknesses

Security considerations

Evaluation criteria

This EDUbrief video was sponsored by Telecom Reseller. If you would like to sponsor an EDUbrief, contact [email protected].

“It’s just amazing what’s transpired in this space,” says David Kaemmer, VP of Sales at TNS. Americans received 77 billion unwanted robocalls in 2020. While those calls cause major frustration amongst subscribers, that’s the least of their worries. Robocall scammers are relentlessly pursuing new tactics to engage with unsuspecting subscribers and take them for their personal information and/or money. And the risk to consumers isn’t just falling for a scam, but inadvertently ignoring a robocall from a legitimate health or government agency - whether it’s an update on vaccine status and eligibility, contact tracing efforts, or the results of a COVID test.

In this podcast, Kaemmer outlines an approach that, in addition to what STIR/SHAKEN provides, not only restores the critical utility of being able to call customers but brings higher value to those experiences. Kaemmer notes how his company’s approach also provides a solution that is rich in the visibility analytics provide.

Given the state of robocalls today it’s become imperative that carriers deploy a reliable solution for call analytics to address and solve the negative impact of robocalls on consumers and businesses alike. That is exactly why Shenandoah Telecommunications Company chose to implement TNS Call Guardian for robocall mitigation services.

Visit https://tnsi.com

According to Gartner, by 2022, more than 50% of enterprise-generated data will be created and processed at the edge. This makes sense, given that bringing 5G to private networks guarantees optimal performance of robotics, sensors, automated guided vehicles, logistics/supply chain, wearables and so much more. However, challenges to consider - including visibility into security, network performance, latency issues and edge assurance - create hurdles to extending the cloud to the edge. But if organizations want to monetize the path to 5G with mobile edge, it’ll be important to overcome these challenges.

In this podcast Patrick Ostiguy, Accedian's Founder and Executive Chairman of the Board of Directors, discusses the immense opportunities that private 5G networks represent, and the security and other concerns that will come along the way. “The opportunity,” Ostiguy says, “… goes beyond the network.” Ostiguy thinks that as enterprises become more distributed, carriers can leverage their “real estate” in a world where companies want to get close to remote workers and customers.

Visit www.accedian.com