Telecom Reseller / Technology Reseller News

Robocalling is no small problem. These nuisance calls continue to burden consumers, with some estimates suggesting that more than 22B robocalls have been made in 2021 alone. And while the FCC’s upcoming mandates are a significant first step, it might not be enough to mitigate every robocall. With time running out, Ribbon Communications’ VP of Technology Jaimie Gibson connected with Telecom Reseller to discuss the state of the FCC’s mandate for STIR/SHAKEN and Originating Robocall Mitigation, what VoIP service providers who haven’t acted yet can do to meet the June 30 deadline and ways to future proof networks against robocalls.

Ribbon Communications is one of the company’s at the forefront of robocall mitigation. In fact, Intrado recently tapped the company to protect customers from robocalls and adhere to the FCC’s mandate to implement the STIR/SHAKEN standard by June 30, 2021.

In this podcast, Gibson reports that Ribbon is standing by to help those still racing towards the deadline. Gibson shares what providers need to know to get started today and future insights, including:

Various options available to meet the FCC’s June 30 deadline

Reasons the FCC is discussing the possibility of pushing the deadline for some small VoIP providers ahead a year

Implications of not meeting the FCC’s mandate, such as losing the ability to pass network traffic

Steps both small and large service providers need to take to future proof their networks against robocalls

Visit www.rbbn.com

How do you become the best workplace when the word ‘workplace’ is being redefined? Shannon Duvall, Director of Human Resources at CallTrackingMetrics tells us how that’s done. In this podcast, Duvall discusses how CallTrackingMetrics is being recognized on Inc. Magazine's 2021 Best Workplaces — being voted the best medium-sized workplace in the state of Maryland — and how the company will continue to transform and improve its company culture through initiatives, updated company values and a heightened focus on employee success as much as customer success. We learn about the knock-on effect of being a great place to work- improved productivity, happier colleagues and ultimately enhanced products and services for the customers because of a workforce that feels valued.

Visit www.CallTrackingMetrics.com

Focusing on delivering hardware, managed services, and consulting, Imperium Data Networks has created a new company with a fresh take on the challenges organizations face while maintaining their networks. The company, founded in 2018 is making news, winning the Tampa Bay Chamber of Commerce’s Start-Up Small Business of the Year in 2020 and The Business Journal’s Fast 50 Fastest Growing Companies in Tampa Bay in 2021. Brian Hill, Sales Director & Co-Founder, retells his story of learning the hard lessons of part market ventures to bootstrapping his company to success by seeing three big areas of need and meeting them. In this podcast, we learn how the company combines a thriving hardware business, which be sourced nationally, with a regional services business, plus a consultancy practice, allowing the firm to go well beyond the traditional “board in a box” model, especially important as the nature of hardware demand evolves.

Visit https://imperiumdatanetworks.com/

We have with us Ali Khan, Partner, US Advisory Services at PwC. At PwC, Ali oversees how technology can help solve complex business challenges, build trust and identify new opportunities — not only for PwC, but for its clients and communities. He uses PwC's human-centric, experience-driven formula to realize a vision of digital transformation that maximizes impact and minimizes disruption.

Today, he’s here to discuss PwC’s inaugural Cloud Business Survey of 500 executives from Fortune 1000 companies that found business leaders are embracing the cloud as the key to digital transformation and growth.

Visit https://www.pwc.com/

Join Publisher Doug Green as he speaks with Trustifi’s CEO Rom Hendler about the launch of the company’s new Channel Program. A provider of cloud-based email encryption and cyber security solutions, Trustifi is committed to resellers and managed services providers selling into markets ranging from SMB start-ups to the enterprise level. Trustifi’s new partner enablement assets include the addition of a new Global Channel Development Manager, Jamie Lembeck, who will oversee the program. Other resources include self-paced sales training sessions, virtual training labs, MDF funding, cooperative marketing planning and collateral, dedicated partner marketing managers, and ROI reporting. These offerings help ensure that channel partners have the resources and knowledge they need to succeed in selling cyber security solutions. Such assets will help partners develop sales opportunities and communicate Trustifi’s distinct value proposition.

Trustifi offers best-of-breed, simplified, one-click email encryption for a superior user experience. Its SaaS-based platform is an all-in-one tool, encompassing malware and phishing protection, threat detection, alerts, anti-virus capabilities, data loss prevention, and unique relay-based encryption. These unique solutions are competitively priced to accommodate notable margin opportunities for resellers, positioning them to succeed and grow their practices while proliferating more secure email data environments for their clientele.

Visit https://trustifi.com/

Softthinks is software that offers resellers a path to do just about everything that needs to be done to be done, at the programming level, to ready equipment for resale. “We’re all in one,” says, Dave Maik, of Softthinks. “This speeds up the process and removes a lot of error potential.” Maik describes his special software package as a “ray of sunshine” for the reseller because all the steps to safely and properly ready gear to be deployed by a new user, are all in one place. In this podcast, Maik offers a big view of his company and their offerings to the secondary market. Maik points out how Softthinks delivers convenience, affordability, and certification. Softthinks is a recently joined member of the ASCDI and reflects the organization’s commitment to setting the highest standards for best practices in the handling, processing, reselling or properly discontinuing previously deployed equipment. Maik contrasts his approach to the “freeware” approach and how free lead to leaked corporate information and ultimately a high cost.

Visit www.softthinks.com

Take A Photo and Save a Buck: How National Photography Month, UCaaS and Cutting Costs and Connected

In a first for the TR Podcast Show, we discuss how National Photography Month and focusing on your IT and UC expenses are connected. In this podcast Bob Norberg, CMO Cloud Age Solutions, reminds us that when we take a photo, we capture a moment in a manner that we sometimes can miss in real time. The lens can capture what our minds can miss. Similarly, how easy is it, even with the best practices and good intentions in place, companies can begin to literally not see expenses that are no longer reflecting current needed services. Step by step, from viewing things with news eyes, organize the photos (and data), educate (and learn more), to setting goals, we see that cost management is more than finding hidden costs, although identifying buried expenses is part of the story. This journey enables an IT professional or an IT team to get a new view of what they are doing and the how and why of the moving parts. Take a photo, save some money and learn even more.

Listeners can go to our website cloudagesolutions.com or send an email to [email protected] to learn more about our gpxcloud offering.

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Many resellers are not familiar with Marketing Development Funds, and many that are familiar with MDF do not have the time to Investigate, create and run effective programs. Angela Leavitt, Founder & CEO of Mojo Marketing – Now Mojenta, speaks with Don Witt of The Channel Daily News, a TR publication about how the work for vendors, resellers and agents to implement creative programs that apply the marketing funds effectively.

Angela Leavitt

On behalf of the reseller and agent, Mojenta will put together proposals to the vendor on how the MDF will be utilized. Vendors see this as a very positive signal to work with those that have programs and can implement them. Vendors will even get creative on their side to help channel partners that show promise and run successful programs.  I guess it is all in the marketing of the program and that is what Mojenta does. Listen in and find out how they can help you take advantage of MDF!

Mojenta develops and delivers high quality marketing strategy and tactics that drive tangible results for their clients.  Founded in 2010, Mojenta has helped more than 200 telecom, IT and cloud companies create and execute effective marketing strategies.

When you see outstanding work, you know it. And when that work drives measurable results, clients win. Clients have high expectations for their brand. So, they set their standards even higher to always deliver a “wow” experience. They also ooze passion. You’ll feel it when you interact with them. They love what they do, and that translates into truly caring about what’s best for their clients.

For more information, go to: http://www.mojenta.com/

“Bring your own device, or bring your own solution,” says Philippe L'H Thiffeault, Sales Director of VoIP.ms. Thiffeault explains that VoIP.ms can be used as either a hosted PBX or as a SIP Trunking provider. In this podcast we learn how this very diversified company has been rolling out a new partner program. According to Thiffeault, the program received over two hundred responses not long after its launch. “It was really well received,” said Thiffeault. We learn that the program is simple, comprehensive, and easy to assume for the partner. According to Thiffeault a key benefit is how VoIP.ms can take care of billing and tax issues, which can be complex, time consuming and expensive to administer. “Its an easier way to offer VoIP services, where they can install those services, and after that we take care of everything related to billing and tax services.” The hiring of a tax consultant alone can chew into the profits of many deployments. This program basically bypasses that eventuality and streamlines the administrative and back-office issues, freeing the MSP to basically sell more.

Visit https://voip.ms/

“We think of ourselves either as an extension of their operations,” says Interface CTO Brian Garavuso, “… or particularly as a partner to them rather than as a vendor.”

According to Garavuso, clients come to Interface for security needs, but often discover and use Interface’s extensive managed networking, UCaaS and business intelligence solutions. Interface meanwhile endeavors to be much more than a vendor. In this podcast, we learn that Interface is going beyond client expectations and is helping to reinvent whole industries.

Recently, Brian Garavuso was appointed as the CTO of Interface Security Systems. With almost 30 years of global executive leadership experience, Garavuso has served in C-level and advisory roles for companies that include OfficeMart, Diamond Resorts International, Hilton Grand Vacations Company, Interstate Hotels and Resorts, the Mariner Group and Cape Coral Hospital. He received his BA in finance and accounting from South Florida University. Interface Security Systems, is a leading managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises.

Visit Interface Security Systems