Telecom Reseller / Technology Reseller News

“CallTrackingMetrics is a communications platform that provides call tracking and contact center solution,” says company COO and co-founder Laure Fisher. “We bring together two technology solutions that have been traditionally thought of as separate and we do that so that companies can make more meaningful connections with their customers and connect the dots between different departments involved in their customer journey.” Fisher explains how this fusion of technologies helps create a fusion of efforts inside a respective company, bringing together various sales, marketing, and technology management teams to better understand successful approaches to the customer. We learn about the company’s rapid growth and a partner program. Fisher says that the CallTrackingMetrics' company culture of providing great support to its customers is a major contributor to their growth over the years and continues to be a main driver of new business and prospects.

Visit https://www.calltrackingmetrics.com/

“I don’t even know how we did business without it,” says Alan Rihm, Chief Executive Officer of CoreDial. In the months leading up to today’s CoreNexa 7.0 release, Coredial itself utilized the product, and found benefits in communication, collaboration and more. Rihm calls the innovations offered in the release as “transformative” and says that the “born in the cloud” package offers opportunities for the partner community to serve businesses and organizations of all sizes. In this podcast we learn about 7.0’s video capacities and about training programs that CoreDial is offering channel companies so that they can successfully sell the product.

Read the news release

Listen to the podcast (below)

Most security solutions are targeting the symptoms of security failures such as anomalies in the network. The breach has already been accomplished and the data is being stolen causing the anomaly.

Alex Ausmanus, VP pf Sales and Partnerships with Accurics, speaks to Don Witt of The Channel Daily News, a TR publication about their security philosophy and how it helps fix the problems. They believe in a four-pillar philosophy:

Alex Ausmanus

Security policy should be implemented as code

Security itself should be implemented as code

Remediation should be implemented as code

Drift or Resources and Cloud Configuration should be implemented as code

If the security problem is identified in the code, the security breach never establishes itself to become an anomaly with a self-healing infrastructure.

Listen in as Alex provides a very detailed and succinct roadmap to a secure network.

Accurics scans Infrastructure as Code (IaC) such as Terraform, Kubernetes YAML, and OpenFaaS YAML, enabling you to detect and remediate policy violations and potential breach paths before your cloud native infrastructure is provisioned. In runtime, you can detect changes to the deployed cloud infrastructure across AWS, Azure, and Google Cloud Platform environments and assess for risk. True up your IaC to reflect legitimate changes or roll back your cloud to the last known secure IaC baseline in-order to mitigate risks.

For more information, go to: https://www.accurics.com/

“We really took a look at, what is the need of the phone, and how has that evolved and changed,” says Andre Reid, Senior Director, Product Management at Poly. As Poly marks a milestone of shipping it’s thirty-millionth IP phone, Reid discusses how the IP phone remains a critical business and organizational communication tool. In the US, the department of labor estimates that there are 62 million workers whose office type work would make them part of the IP-phone market. Even as Poly sells products globally, to have shipped enough phones to theoretically furnish half of all the IP phone needs in the world’s largest economy, demonstrates the scale of the achievement.

Reid also discusses how critical the channel has been on the road to achieving that level of success. We also discuss how Poly has taken a customer centric approach in developing products through its careful research of how people work, and then crafting solutions that are tailored for specific groups of workers and occupations. In this podcast we learn about the on-going importance of this group of products within the Poly line.

Visit https://www.poly.com/us/en

by Gary Audin

There is no single class of IoT device. They come in all shapes and sizes. Watch this 6 minute video EDUbrief “Are you new to IoT Networks?” presented by Gary Audin to learn about the many network design differences that IoT devices create that are problematic for the common IP network design.

You designed your network for workstations and data communications. Next there was VoIP which changed some of the network characteristics by demands for reduced delay and jitter. Then came video with higher bandwidth requirements. Now you have to embrace IoT, but there is no single form of IoT traffic to support.

The traffic created by IoT devices varies considerably.The IoT traffic will also depend whether or not an edge processor is used, how much intelligence it contains, and what applications are running. Edge processors can respond locally to sensors. Dumb devices require more interaction over the network with the data center or cloud service.

In this EDUbrief you will learn:

• The varying IoT device traffic patterns

• Edge processors and their influence on IoT traffic

• Wireless connection options

• Wired connection options

• Network challenges

This EDUbrief video was sponsored by Telecom Reseller. If you would like to sponsor an EDUbrief, contact [email protected].

Differentiation is a key to the future of the service provider. According to Micah Singer of TeamMate Technology, the process many people are using to connect up with Teams, Direct Routing works well enough but Direct Routing alone does not allow Service Providers to differentiate The Microsoft Graph API coupled with a custom Teams Application is the way a Service Provider or Reseller can capture their own real estate in Microsoft Teams while providing more useful PBX (and other) tools in Teams. In this podcast, Singer discusses how TeamMate offers service providers an alternative that also enables them to offer a differentiated, customized product and experience. TeamMate allows users to utilize native Microsoft Teams buttons and tools to make calls from an existing PBX. The company reports that its solution works with most of the world’s leading PBX brands.

Visit www.teammatetechnology.com

Connected2Fiber to accelerate go-to-market operations across sales, marketing and customer success with the injection of 12 million dollars of Series B financing from Harbert Growth Partners.

Ben Edmond, Founder and CEO, speaks to Don Witt of The Channel Daily News, a TR publication, about their product and how it helps both the seller and buyer.

Ben Edmond

I have experienced the buyer side of things and it was dealing with a bunch of unknowns. Who services the location? What kind of deals do they have? Do I have an option for what kind of service I can choose? Connected 2Fiber will tell you.

From the sales side, you can respond to the business opportunity while they are on the phone and send them quote automatically.

For a carrier, because you can see the network map overlayed on the local buildings, and can see who services those locations, you can selectively price your service based on location.

Connected2Fiber was founded on the core belief that for organizations, to most effectively buy and sell connectivity, there needs to be an easily accessible location-based source of truth. For decades, industries like telecommunications have relied on tribal knowledge, spreadsheets, and antiquated tools to answer critical business questions such as “Can I service this location?”, “Can a partner service the location?”, “What competitors service this location?”, “What tenants are in this location?”, etc. More often than not, not only were the answers incorrect but they took days, weeks, or even months to arrive.

The Connected World was purpose-built to solve these challenges and serve as a location source of truth for connectivity-dependent organizations.

For more information, go to: https://www.connected2fiber.com/

Today, we speak with Renee Nieblyski, Director of the Global Experience Program at Poly. The Global Experience Program is an interactive program that allows Poly experts to present industry-leading video and voice and headset innovations that are tailored to your business’ needs. Renee walks us through a recent redesign of Poly’s Experience centers across the globe in Beijing, London, Paris, Texas and Virginia, among other locations. At Poly’s Experience Centers you can interact with different combinations of products and experience what it would be like to get the most productivity and efficiency from your workforce – whether that’s in an office, working from home, or in hybrid environments. Renee takes us through the considerations for design of these centers with the pandemic in mind and the approach taken from a broader design perspective to provide the right solutions to customers and partners, no matter where, or how, they may be getting their work done.

Visit https://www.poly.com/us/en/company/executive-experience-center

Martello’s customers and partners know sooner when an outage or other problem is going to negatively impact the Microsoft 365 or Microsoft Teams user experience. Martello VP Client Delivery Olivier Raynaut explains what partners and enterprises can do to be more proactive in ensuring reliable Office 365 or Microsoft Teams delivery. Martello’s synthetic monitoring for Microsoft 365 takes the industry’s deepest and most comprehensive approach to detecting problems BEFORE they can impact users, saving time and money for IT teams and keeping users productive on Microsoft Teams. Contact Martello at [email protected].

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SOS - Don’t Let a Microsoft Outage Drag You Down

In this episode, we interview Ivan Burazin, Chief Developer Experience Officer at Infobip, a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security.

Burazin discusses Infobip’s recent acquisition of Shift – Southeast Europe’s largest tech conference (which Burazin founded) – his new role at Infobip (which we believe is the first of its kind!), and the importance of a seamless experience for developers. We also talk about Infobip’s opportunities for growth, as they are building out Burazin’s team and recently hired a new director to focus on helping developers in the startup ecosystem.

Listen to the episode for more on how they are reimagining the developer experience and be the first to hear about the developer fashion line Burazin plans to drop next!