Telecom Reseller / Technology Reseller News

“The balance in the conversation is always about the need for functionality but also the need to respect existing workflows, says Michel Ravasio, BDM at Imagicle.  In this podcast, Michel reviews some of the reasons why mid to large companies choose the Cloud as the safest and preferred choice for Unified Communications. He also provides an overview of the Imagicle apps, a focus on the option for the Cloud connection, and the type of companies is aimed at, describing how this deployment addresses the scalability, flexibility, and security needs of a new kind of smart workplace.

Visit https://www.imagicle.com/en-us/

Recently BroadSource announced that its EMU platform would accelerate the rollout of new device firmware for the providers. In this podcast, Haydn Faltyn, CEO of BroadSource and Michael Gliana, CTO of BroadSource discuss these developments. We learn how the migration of workers to remote models and the heightened use of a myriad of devices creates challenges to the providers that BroadSource is working to match. Faltyn describes the challenge as a, “multiplier effect” which can create expensive responses from the providers without a mitigating solution. “We decided to solve what was thought to be an unsolvable problem,” says Faltyn, of a corporate direction taken nearly two years ago. In this podcast, we learn how BroadSource got its arms around the challenge, creating cost savings and solutions for the providers and much better user experiences for the final customers.

Read the news: https://www.broadsource.com.au/in-the-news/broadsource-emu-platform-accelerates-the-rollout-of-new-device-firmware-for-cloud-uc-service-providers/

Visit https://www.broadsource.com.au/

Teams is the fastest growing business app in Microsoft history. Voice providers are under pressure to Teams enable their service. To deliver change, without disruption. To provide enterprise-grade calling solutions within the Teams environment.

Businesses are seeking the best of both from Voice and Collaboration tools, such as Teams. They are seeking a hybrid solution that delivers what they, their workers, and their customers need. This is prompting a revolution, that is bridging the divide between IT and Voice and bringing solutions that easily and quickly enable calling within Teams. Solutions such as Call2Teams, a middleware, UCaaS solution maintained and delivered by the experts at Qunifi.

Mark Herbert

Mark Herbert, President & Founder of Qunifi, spoke with Doug Green, publisher of TR publications. To discuss the rise of Teams and how this has impacted voice services.

The rise of Teams and how this has impacted voice services

During 2020 we saw a sudden shift in working practices. Almost overnight businesses had to facilitate remote working. With Microsoft owning nearly four-fifths of the business desktop market, and with Teams offered as part of the Office 365 suite, it was a tool many already had. And businesses were quick to understand the advantages of managing services within one platform, which includes the phone as well as other collaboration tools.

“We are seeing an unfolding strategy by Microsoft to become a voice-provider and so take on ownership of the entire desktop. From an IT perspective, it eases management - with phone, messaging, and file sharing all managed through one platform. Yet this has caught some Voice providers off-guard, with rising demand from customers to integrate their telephone systems into Teams.” Explains Mark Herbert, President & Founder, Qunifi

Some though would be surprised to learn that they don’t need to change what they have. With the Call2Teams solution, it is possible to quickly and simply integrate the existing phone set-up. Call2Teams™ sits between any phone system, PBX or SIP trunk provider, and Microsoft Teams. Meaning it is possible to provide the best of both, Teams and Voice services.

Call2Team gives Voice, Telco, and IT partners an enterprise-grade, go-to-market solution for voice-enabling Teams. And it gives businesses a low-cost, flexible, and immediate solution for making and receiving calls in Microsoft Teams. A simple UCaaS solution, that bridges the divide between existing Voice services and Teams. Simple, yet revolutionary.

About Call2Teams

Call2Teams is the leader in Microsoft Teams direct-routing-as-a-service and native calling - with nearly all firms identified in Gartner’s UCaaS Magic Quadrant, as well as 250+ other distributors, resellers, and Managed Service Providers (MSPs) using Call2Teams as their solution for Teams integration.

You can learn more at Call2Teams.com

Viibe Pro’s automated invoicing and usage rating module has been launched. This development adds automation to invoicing, enhancements to number ordering, number porting and tax liability reporting. The general availability announcement is a part of Viirtue’s larger vision of offering innovative ways of solving UCaaS reseller problems with automation. In this podcast, Viirtue’s VP of Engineer Wojciech Wieronski and CTO Daniel Rosenrauch offer us a walk-through of their now expanded offering and how they see this as a tool to help partners build customized pathways for enterprise customers to make migrations easier and more attractive. We learn how Viibe gives partners what they need to begin conversations with customers and customers leave behind the pandemic era and move forward with their journey to a hybrid style workplace.

Visit www.viirtue.com

The pace of innovation has accelerated as never before with the hard pivot to a virtual workforce in 2020 and the introduction of new technology and tools, more automation, and faster and more efficient ways to reach the market. These changes have had profound effects on the customer experience, the workplace affecting the channel’s ability to stay competitive in the marketplace. EagleTEQ partner Mike Cromwell is one of the consulting partners for the upcoming virtual channel tradeshow Cloud Conventions 2021 and will help guide attendees through new and innovative ways that companies will engage digitally in their journey to buy services and how channel sellers must adapt and change to take advantage of the new ways to relate to their buyers. In this podcast, Cromwell is joined by Carolyn Bradfield, CEO of Convey Services. Bradfield gives us an overview of the event and discusses how the program is custom made for TR readers to gain tools for the year ahead. Produced by Convey Services, in partnership with the MCI Group and EagleTEQ Advisors, Cloud Conventions 2021 takes a new approach to educate and engage its channel audience to make sure they have all the tools needed to navigate the “next normal”.

Visit https://cloudconventions.com/

Dave Beagle, Head of Channels with Ooma, speaks with Don Witt of the Channel Daily News, a TR publication about their UC solution. He provides an in-depth discussion of Ooma Office and Ooma Enterprise and how each solution is implemented based on the customer needs.

Before talking about a solution to the customer, Ooma asks probing networking, logistical and geographic requirements to help them create a full picture of the business’s needs.  Once determined they will work on a solution for Ooma office or Ooma Enterprise or possibly a customized hybrid solution.

David Beagle

Dave really goes into detail about how they service the businesses that are Ooma clients. They look at a shopping list of items to determine what makes sense, based on the company needs and growth potential.

Ooma Office has been a major part of sales expansion.  For enabling scalability, Ooma Enterprise allows Ooma to provide service for thousands of enterprise users. The enterprise hybrid model seems to work best based on multiple locations requirements.

UCaaS is integrated into the solution based on the options selected. For example, a call center solution may be normal for an enterprise, but a SOHO may have special business profile that requires one as well. Ooma can take care of it.

Ooma Office is a cloud-based Voice over IP (VoIP) multi-user communications platform for small and medium-sized businesses to manage communications in and out of the office with a suite of business features at an affordable price. For businesses that require an even more advanced feature set, Ooma Office Pro adds secure HD video meetings, call recording, enhanced call blocking and voicemail transcription. For more complex businesses, Ooma Enterprise is a highly customizable, flexible, and scalable UCaaS and call center solution.

For more information, go to: https://www.ooma.com/

By now we know what a lock down looks like. But what happens when the various national health authorities finally declare it all over? According to Iain Sinnott, VP Sales at Uboss, what will transpire in the corporate culture will then be reflected in the demand’s IT departments will begin to roll out as they both accommodate and perhaps guide changes. In the process, we will define hybrid manner of considerations will be in play from human learning and creativity, the many ways to define productivity and perhaps re-learning what we mean by collaboration. Sinnott suggests a simple guide through this for the member companies of the CCA: add value. Sinnott also points out that the cloud giants have moved from the outer bits of the telecoms solar system into the center of customer’s daily lives. Differentiation, customization, helping the customer make the migrations that he either seeks or can now make, are all places for companies to get personal with their customers, listen and then use innovation toolkits such as Uboss. “Come talk to us,” says Sinnott.

Visit www.uboss.com/

As digitally-native Gen Z begins to exercise more buying power and enters the workforce, their preferences and behaviors are impacting all facets of business, and the contact center is no exception. One of the most striking effects in the contact center is a clear shift away from traditional voice and phone interactions in favor of digital channels like chat, text message, social media and even video for customer service.

Ashish Seth, general manager of contact center solutions (CCaaS) for Lifesize, joins Telecom Reseller for a podcast to discuss contact centers’ mandate to accommodate Gen Z’s digital preferences via a true omnichannel approach, the role that AI and chatbots play in the modern customer experience and how Lifesize’s CxEngage cloud contact center clients are already seeing this digital transformation pan out.

Visit lifesize.com and the Lifesize blog for more information or contact Ashish at [email protected] if you’d like to become a Lifesize CCaaS customer or partner.

What comes next in the secondary market may not resemble what has come before, according to Dave Maik at Softthinks. In this podcast, Maik discusses what he will be presenting at the upcoming ASCDI disposITtion 2021 event. Maik will host a session called Redeploy 2021, where he will brief ASCDI companies on how to prepare for the post-Covid pandemic landscape of altered supply challenges and other changes arising from changes in the way companies and workers will function. Deep and lasting changes are here, and Maik believes that companies can successfully meet the new challenges. Maik offers compelling reasons to attend and a short overview of his company.

Learn more, visit:

Softthinks

disposITtion

Most telephony service providers target certain segments of the market. Ooma delivers business solutions based on the size of the company and their individual needs. Most do not fit into the cookie cutter mold. Most need hybrid solutions with some premise-based equipment and the rest in the cloud. Ooma can do it all.

David Beagle

Dave Beagle, Head of Channels with Ooma, speaks with Don Witt of the Channel Daily News, a TR publication about their UCaaS solution. Based on the size of the company and their needs, Ooma can provide SIP trunks, an all cloud solution or a hybrid.

The Ooma hybrid model has allowed them to reach industries like clinics, hospitals, hospitality, senior living homes, and many more. Listen in as Dave explains Ooma’s approach to the hybrid model and how they embrace hybrid opportunities.

Ooma is dedicated to empowering customers to connect in smarter ways. Ooma creates powerful connected experiences for businesses and consumers which it delivers from its smart cloud-based software as a service (SaaS) platform. Ooma’s business and consumer phone service solutions are each ranked #1 by customers in third party surveys.

For businesses, Ooma Office phone service enables small businesses to sound and act like a big business, with powerful features including desktop and mobile apps so users can work from anywhere. Ooma Enterprise phone service provides larger businesses with a complete unified communications as a service (UCaaS) solution that can be customized to meet the individual needs of complex organizations. Ooma Connect delivers innovative fixed wireless internet to businesses, for both back-up and primary use.

For more information, go to: https://www.ooma.com/