Telecom Reseller / Technology Reseller News

There has been a rapid and dramatic revolution in how video conferencing is changing the way we work.  In 2019, video was used mostly by larger organizations from meeting rooms, with some forward-leaning companies enabling video for remote workers.  But 2021 changed everything – suddenly everyone in organizations of all sizes was using video from home. Poly Studio P Series is ideal for this new way of working.  It delivers the audio and video experience that users require to stay productive from anywhere, in a package that’s simple to get up and running. And IT has the confidence of knowing they can be managed from anywhere, at scale. Brian Phillips, Director of Product Marketing, Group Solutions with Poly discusses the Poly Studio P Series. For all your Poly needs, please reach out to Fontel Inc. who is a Poly distributor. For more information visit www.fontel.com or send an email to [email protected].

The wireless industry in the US has always been careful to define industry guidelines for businesses that want to use text messages, whether for reminders to customers, marketing campaigns, or two factor authentication. The industry is moving forward to allow businesses to use regular local phone number -- "10 digit long codes" in industry parlance, and has selected The Campaign Registry as an industry group that businesses register their numbers and use cases, so that carriers will approve these messages. Join Stefan Heller from The Campaign Registry, and Steve Smith from the compliant communications CPaaS provider Fonative, to learn about this development and the impact on business texting.

Visit https://www.fonative.com/ and www.campaignregistry.com

Steve Smith

Stefan Heller

Glance CEO Tom Martin describes how Guided CX technology offers channel partners a unique opportunity to acquire new customers, build revenue within an existing base, and increase profitability. The conversation defines Guided CX technology, and dives into various use cases to illustrate how these services are delivering real value to enterprise customers. Martin also discusses the compelling business potential for ISVs and integrators who bundle Guided CX solutions with their own offerings.

Visit https://ww2.glance.net/

The customer experience and contact center space continue to boom. Observe.AI, a leader in contact center AI, has seen a 300% revenue growth over the last year and added more than 100 new employees. Now they've added contact center industry Jon Heaps to lead Observe.AI's channel program as the company drives its next phase of growth.

Visit https://www.observe.ai/

The pandemic really has mobilized us into a more digital way of life and the contact center is now the face of the brand, with the agent as the brand ambassador. Stands to reason organizations are investing not just in customer facing technology but also agent retention technologies. If organizations are going to deliver the outcomes consumers desire, they need to let consumers communicate to resolution on their preferred choice of channels, while keeping context along with providing more help online. But Current contact center tech is falling short of their needs, just like consumers, agents would also like their contact center experience to be easier. Complexity of the agent interface directly affects productivity and the experience delivered. The Nirvana oc CX is Autonomous service which focuses on the customer journey and is enabled by machine learning and built centrally around a journey rather than a transaction. Autonomous service offers contextual answers and this journey-centric strategy is a shift away from older, channel-first strategies and is a more holistic approach to service. In this podcast, we will discuss the realities of how far along we are on the autonomous customer journey along with a state of the union of each channel usage today in the contact center.

Visit https://netsapiens.com/

With a Partner Portal that automates the process of connecting to Microsoft Teams, carriers can brand their service and easily add business users whether they are SMBs or Enterprise. Micah Singer, Managing Director at TeamMate provides an inside glimpse of their TeamMate Connector to Don Witt of The Channel Daily News, a TR publication.

Micah Singer

Micah also explains the many different ways to integrate a business phone systems to Microsoft Teams. He will help you understand what to look for in a complete solution. For a partner, it is all about the experience and their TeamMate Connector makes it intuitively easy. Micah will also discuss Direct routing and Microsoft’s Graph API.

Since TeamMate has announced expansion to Europe and Australia, you will save time and expense in trying to establish the same enhanced global coverage by checking out TeamMate first.

If your company is like many, understaffed and trying to stay with or ahead of technology, you should listen in to this podcast.  I think you will find the discussion very insightful.

TeamMate has built a unique product in the market and they bring a unique approach to integration. They believe that Microsoft Teams is a great Team Collaboration platform with rich tools for integration which is quickly becoming the preferred workplace for many businesses. It makes sense to smoothly integrate the existing phone system into that workplace. Whether it is a PBX or a SIP Trunk they let Service Providers and businesses quickly add their own softphone and Teams Application into Microsoft Teams.

For more information, go to: https://www.teammatetechnology.com/

Join Publisher Doug Green as he speaks to D&H Distributing’s Vice President of Cloud & Services Jason Bystrak and Nextiva’s Vice President, Global Channel Development Eric Roach about their new distribution relationship. D&H supports telecom resellers and MSPs in the corporate, small-to-midsize business, consumer, education, government, and healthcare markets with endpoints and advanced technologies, as well as differentiated services including Everything-as-a-Service (XaaS) and cloud solutions.

XaaS is becoming a major consumption strategy in our evolving economy. Sophisticated, cloud-based unified communications services have become an invaluable asset to this model, especially now that so many environments include a dispersed workforce. Nextiva’s tools enhance the productivity of these end-customers. This contributes to a more compelling all-around offering for MSP and telecom partners, as distributors like D&H help them acclimate to a hosted services model. Nextiva has become a foundational partner for D&H’s growing unified communications practice. This distribution agreement follows a year of notable growth for Nextiva’s channel partner ecosystem, having launched its new NeXus channel partner program and CoNEXtion demand suite and marketing program, in addition to expanding its channel leadership team.

Listen to how partners can benefit by offering these powerful, integrated tools from a trusted, agile partner. Visit www.dandh.com or www.dandh.com/cloud.

In the world of telecom expense management, glaringly obvious things can be overlooked by businesses, even if they can add up to big savings.  So says Bob Norberg, CMO of Cloud Age Solutions.  In this podcast, he argues that even if a business does not have the time or resources to do a thorough telecom audit on a regular basis, there are simple “hacks” that can easily be done on a monthly basis that can uncover “low hanging fruit” -- major opportunities to save money.  Norberg provides three easy-to-implement techniques that can help any business get started.  Finally, he explains how his company’s gpxcloud platform can help make on-going telecom cost management a seamless part of businesses day-to-day operations.

Visit https://cloudagesolutions.com/

by Gary Audin

There are many IP-based phones on the market but they’re not all the same. What communication system you are connecting to will drive your decision. Selecting the right phone for your environment must also deal with compatibility and interoperability. It’s easy to make a mistake. Watch this 5 minute EDUbrief video “Selecting VoIP Phones” presented by Gary Audin that will take you through the selection process about acquiring IP and SIP phones.

An IP phone uses voice over IP technologies for placing calls connected to an IP network. This could be the Internet or a local area network. This is an alternative to connecting to the public switched telephone network, the PSTN. The primary difference among the voice over IP phones is the signaling protocol that is used. The session initiation protocol known as SIP is a standard that many providers and vendors support. But there also IP phones on the market that support the standard H. 323, Cisco’s skinny protocol, and other proprietary protocols.

In this EDUbrief you will learn:

IP vs. SIP phones

Interoperability and compatibility

Power over Ethernet (PoE)

IP phone connection configurations

Selection criteria

This EDUbrief video was sponsored by Telecom Reseller. If you would like to sponsor an EDUbrief, contact [email protected].

The channel is changing all the time.  New resellers, new technology, new methods and more.  If you are not staying current, you are being left behind.

John De Los Reyes, the new CEO at Qotient, discusses his company strategy with Don Witt of The Channel Daily News, a TR publication. Each prospective lead comes at great expense and needs to be maximized for the company’s benefit. Qotient modernizes the traditional sales techniques by capturing usage analytics of each element within a TalkTrac while allowing you to understand the effectiveness of a particular track.

John De Los Reyes

You can now follow the lead through the entire sales process while engaging in better conversations. Qotient deploys quickly, compliments current sales technology and will allow you to scale to meet the growing demands on sales.

Listen in on the conversation and hear how Qotient can help your sales improve.

Qotient was founded in New Zealand in 2013 with the idea that there was a better way to deliver Sales Enablement for direct sales teams. After a few initial engagements, they quickly realized the larger pain point, and an opportunity was in Sales Enablement for channel partners. The Qotient Channel Engagement Platform quickly took shape and has changed the way vendors enable their partner sales team.

The Qotient Channel Engagement Platform helps partners to have better sales conversations, ensures consistent sales conversations for nurtured MQLs, gives vendors data about partner's activities as well as next steps and provides vendors with the ability to deliver sales support quickly and efficiently.

For more information, go to: https://www.qotient.com/