Telecom Reseller / Technology Reseller News

MNJ experiences a 3-4 times growth rate for SD-WAN last year and expects to do the same in 2021. Ben Niernberg, COO for MNJ Technologies, walks us through the reasons for the adoption rate increase last year and speaks to Don Witt of The Channel Daily News, a TR publication, about the continued growth that he foresees this year.

Ben Niernberg

There are many SD-WAN solutions. When selecting one for your company, how do you pick the right one. What are the questions and what is the criteria to be used for the selection? Ben helps provide guidance to those that are currently looking or will be in the future. Critical applications like voice and video need to be highly considered along with where they reside in the cloud.

It all boils down to the experience for the reseller and the consumer. MNJ Technologies has a demo lab where configurations can be set up prior to deployment. This allow the customer to actually see the performance of the network where adjustments or different equipment can be tested to find the best configuration for the situation.

Organizations are quickly shifting focus to Software-Defined-WAN (SD-WAN) due to rampant growth in real-time applications, cloud computing and remote office locations. The ability to empower an always-on organization is imperative as business-critical applications continue to move to the cloud. MNJ’s highly trained and certified network experts will work to evaluate your WAN connectivity, traffic priority requirements and growth initiatives to design a scalable, customized SD-WAN solution leveraging the latest in technology. SD-WAN solutions optimize connectivity, minimize downtime and control costs.

Connectivity is paramount to any SD-WAN solution. As a Competitive Local Exchange Carrier, (CLEC) MNJ has partnerships with industry-leading service providers which enable MNJ to deliver diversified connectivity which builds resiliency and increases uptime at low cost.

For more information, go to: https://www.mnjtech.com/

by Gary Audin

VARs and MSPs need to continue looking for new revenue opportunities otherwise they will stagnate and eventually limit their business opportunities. Adding Unified Communications as a Service (UCaaS) to their portfolio is one such opportunity. There will challenges and competition from other VARs, MSPs, carriers, and OTT providers. Entering the UCaaS arena is not a plug-and-play effort.

Watch this 5 minute video EDUbrief “UCaaS; Selling Success” presented by Gary Audin to learn about the methodologies that help create mew VAR and MSP revenue..

There are many unified communications service vendors in the market. Most can look like a viable candidate. You want a solution that is just as good in the office and for the work from home user. The selected solution should have scalability so you can grow fast with a low risk.

In this EDUbrief you will learn:

Challenge to face

Success strategies

Selecting the right solution

Lead generation

Sales strategies

Keeping customer loyalty

This EDUbrief video was sponsored by Telecom Reseller. If you would like to sponsor an EDUbrief, contact [email protected].

The STIR/SHAKEN deadline is right around the corner. By June 30, 2021, U.S. Communications Service Providers (CSPs) must implement STIR/SHAKEN call authentication, as mandated by the FCC, to help stop illegal call spoofing and robocalling. What do telecom carriers need to do to become compliant, and what does a post-STIR/SHAKEN world look like?

Joining us today is James Garvert, SVP and GM of Communications Solutions at Neustar, to discuss solutions and best practices for carriers―and what he envisions will happen following industry-wide implementation of STIR/SHAKEN.

As co-author of STIR standards, contributor to the SHAKEN framework, and exclusive operator of the ATIS Robocalling Testbed, his company, Neustar, works directly with carriers to help enterprises protect consumers from illegitimate callers and restore trust in the phone channel.

Visit https://www.home.neustar/about-us

As businesses grow, they start to have opportunities in international markets. They may also need to deploy international telecom services use due to the changing approach to work offices.  There are lots of things to consider when expanding internationally, but one that we are seeing more of lately is VAT taxes.  So says Bob Norberg, CMO of Cloud Age Solutions.

In this podcast, Norberg argues that it is important provide the accurate data from your telecom bills to make sure you are paying the right VAT amount and are able to identify any VAT refund opportunities.

Norberg provides three steps you need to take to effectively manage VAT taxes as it relates to telecom expenses.  Finally, he explains how his company’s gpxcloud platform can help make on-going telecom cost management a seamless part of businesses day-to-day operations.

Visit https://cloudagesolutions.com/

In this podcast, Platform9 CEO Sirish Raghuram and Mavenir EVP & Chief Strategy Officer Bejoy Pankajakshan discuss how the two companies have partnered to accelerate the rollout of 5G services. The discussion underscores the current industry shift underway -- bringing cloud and telco closer together. During the podcast, listeners will learn how Kubernetes is ideally suited for building scalable 5G networks at the edge by running on vendor-neutral hardware and providing open-source orchestration. Sirish, an open-source cloud expert, and Bejoy, a telecom industry leader, dive into how Mavenir intends to leverage Platform9's Kubernetes solution to deliver a robust web-scale platform that runs containerized cloud-native network functions.

The variations of Microsoft Teams have become a challenge to understand. There are big differences between Microsoft Direct, Native Microsoft Teams and 3rd party Integrators. CallTower’s, Chief Revenue Officer, William Rubio, breaks down the different options that empower business to collaborate effectively and efficiently utilizing Teams. In this podcast we work through the options and explore the possible outcomes.

Visit www.calltower.com

“Their needs are very different,” says Anthony Karibian, Founder & CEO of bOnline. bOnline, a company that recently joined the CCA, focusses on the “micro-business” community of companies that have one to five users. Karibian says that this segment has needs that is different even in comparison to small companies of ten or more. In this CCA onboarding podcast, Karibian discusses his company’s new platform which enables these very small firms to get up and running in minutes with a very affordable service which brings together voice with up-to-date mobile apps and much more. Karibian describes his market as high touch, where customers need hand holding, and yet at the same time, low-cost structures. We learn how bOnline has custom built a platform that meets these challenging needs. Karibian points out how his firm is also attracting people who have tried to mount their firm using only mobile devices, and how his service enables these customers to offer a professional level of customer experiences that exceed what these firms can do with mobile only, and yet do so at a price that matches the needs of one- or two-person shop. Speaking of his micro-business niche focus, Karibian says that there’s lots of room for growth.

Learn more at www.bonline.com.

As Mitto's Vice President of Business Development, Evgeniya Pikina is responsible for making communication happen. Dealing with carriers, aggregators and enterprises on a daily basis, her account management team helps navigate the complex world of A2P messaging. "No single day is the same," mentions Pikina in the podcast. Her mission is to use the Mitto routing platform to ensure messages get delivered in the fastest, most cost-effective way for her customers. Pikina joined the Telecom Reseller podcast to discuss a better definition for the wholesale market, how her team acts as architects of A2P traffic around the world, and what she looks for when hiring a new specialist. Evgeniya and Doug also discuss the gender gap in the technology sector and the steps she and Mitto have taken to progress the company to a 40% female workforce.

Visit https://www.mitto.ch/

Greg Zweig, Director of Solutions Marketing and Ribbon Communications speaks with Don Witt of the Channel Daly News, a TR publication about their latest addition of Operator Connect services.

Greg first goes into the state of Ribbon, but quickly turns to the core of the discussion including the relationship with Microsoft.

Greg Zweig

As a Teams customer, your connection options to the PSDN include:

Calling Plan – Microsoft as service provider, under 15 users

Direct Routing – Pick your own service provider

Operator Connect – Cloud to cloud connection between Microsoft & service provider. Customer selects service provider, configures user and sets up Teams users.

Listen in to find out what operator connect means to service providers, enterprises, and Microsoft Resellers. Also find out how Ribbon supports Operator Connect.  What are the best options for deploying Teams?

At Ribbon, their culture defines them. Their relentless focus on the customer, coupled with their entrepreneurial spirit, has solidified their position as one of the market-leading solutions leaders in the global telecommunications industry. Their culture’s foundation is based on their core values of innovation, imagination, execution, and ethical responsibility. These shared values provide the platform for their employees, allowing them to share a global connection while simultaneously celebrating their diversity.

For more information, go to: https://ribboncommunications.com/

Research conducted by Salesforce has shown an overwhelming 92% of customer interactions occur by phone and, according to CSO insights, 42% of sales representatives do not feel they have the right information before making a sales call. Dubber, the world's leading provider of cloud-based call recording and voice AI, solves these issues by giving sales leaders and teams the visibility and resources they need to reduce inefficiencies and improve performance. Join Adrian Di Pietrantonio, Dubber’s Co-Founder & EVP of Global Channels and Alliances to learn more about Dubber’s recently announced integration with Salesforce, and how AI capabilities can be used to uncover real-time satisfaction levels and service issues. In this podcast, Di Pietrantonio offers a vision when call recording will be an option that will be available to everybody.

Visit https://www.dubber.net/