Telecom Reseller / Technology Reseller News

Disaggregation has been a hot topic in the telecoms industry recently. Last year, major operators such as BT, Telefonica, Deutsche Telekom, and Vodafone came together to voice their support to develop open, disaggregated broadband network gateways.

Hannes Gredler, co-founder and CTO of RtBrick, and Richard Brandon, VP of Marketing of RtBrick, join today’s episode of the Telecom Reseller podcast. In this episode, they discuss how telcos are moving towards a cloud-native approach, how disaggregation is solving some of the telecom industry’s recent problems like network security, and why to expect to see more vendor choice due to disaggregation.

Visit https://www.rtbrick.com/

The Dialpad partnership with T-Mobile is a very synergistic one. Dialpad can sell internet connectivity and T-Mobile can sell Dialpad phone service to their businesses. Through the use of T-Mobile’s 5G and Dialpad’s AI powered calling, this becomes even more strategic with a much more powerful solution. Mike Kane, Vice President, Global Channel Sales at Dialpad speaks with Don Witt of The Channel Daily News about the new partnership with T-Mobile as well as new channel support tools.

Mike Kane

Mike indicates that T-Mobile Collaborate is an AI-powered cloud communication platform, powered by Dialpad and it provides business calling, messaging, and video conferencing—from virtually any device, anywhere.

The New Dialpad Partner Success Portal enables the partners to manage their pipeline, to see the status of opportunities, create their own landing page and more. It is all about the experience and Dialpad is making sure their Partner Channel has the same positive experience as their end customer.

This company is growing fast. A major reason for their success is not only their partnerships, but also a great product which is integrated with most of the major applications being used by business. This is a huge advantage for their reseller partners.

Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers. Dialpad's proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google Workspace, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive.

For more information, go to: https://www.dialpad.com/  or  https://www.dialpad.com/app-marketplace/

Tim Brown called a restaurant to place an order and ended up launching a company. Brown’s call was put on hold where he was greeted by a live radio commercial from a rival eatery. Easy On Hold was born to offer businesses an alternative. Tim Brown is the founder of Easy On Hold. Even though his team has been at the music on hold business for 23 years, he says the last 2 years have changed his industry completely. Now a business can deliver perfectly-timed voiced content to callers waiting on hold - as well as a variety of popular music genres by mainstream artists… all of this from the cloud.

The COVID pandemic has had a major impact on most businesses, and certainly in the telecom industry. With the end of face-to-face customer interaction, call centers have experienced a huge spike in demand for customer service. This led to long wait times and caller frustration. Easy On Hold, has new technology that integrates custom audio streams into call platforms--so companies can use “hold time” in ways we couldn’t have imagined.

Visit easyonhold.com to learn more.

Video conferencing, mobile applications, business text messaging are among the acquisition driven services that Alianza has grouped together in what the company sees as a winning approach to a new season and era of choices for service providers. “For the first time, in the service provider landscape, Alianza is able to bring to market that full suite of services ranging from Alianza’s traditional strength in voice applications, now bundled with business text messaging add on, and then the CounterPath acquisition that brings cloud meetings, collaboration, enterprise messaging and (CounterPath’s experience in) softphone clients for both fixed and mobile,” says Brian Beutler, Alianza’s CEO and Co-Founder.  In this podcast, Beutler walks us through these recent acquisitions and explains how the companies, running together, offer not only more services for partners to resell, but basically enable partners to compete and win with other offerings coming from outside the cloud communications community. “Think beyond the low hanging fruit that the Unified Communications market has been attacking for the last ten years,” adds Beutler. “We have to turn our attention to the other 8o% of the market,” Beutler says, urging the partners to go beyond traditional office settings to the environments most people work in, and where Beutler sees an untapped opportunity.

Learn about the acquisitions...

Alianza Adds Video Conferencing and Mobile Applications with Acquisition of CounterPath

Alianza Launches Business Text Messaging for Service Providers

Visit alianza.com

When it became clear that remote work was here to stay, businesses scrambled to provide workers with the appropriate tools. Companies of all sizes turned to automation solutions like those that Nintex offer to cope with the new strictly digital environment. With Nintex, businesses can automate their day-to-day processes and create automated workflows to streamline their processes and help increase worker productivity from home. “We help people automate repetitive processes,” says Terry Simpson, Technical Evangelist with Nintex. In this podcast Simpson outlines how Nintex offers their clients insights into current workflows, brings in solutions to automate and streamline work, and provide analytical visibility. The ROI becomes apparent as labor time and other inputs are trimmed per unit of output.

Simpson has been working with SharePoint and Nintex tools for the last 11 years. Prior to joining Nintex, he spent most of his career on the consulting services side of the business implementing a wide variety of SharePoint and Nintex solutions. Simpson’s unique, technical yet business-focused, background gives him the ability to help users leverage technology to drive value to their businesses. In this podcast, Simpson shares his insights on how organizations can use workflow automation to maximize productivity and create a more efficient process.

https://www.nintex.com/

Podcast: Understanding Poly Grant Assistance Program (PGAP), Part 2 Healthcare

The pandemic and the rapid adoption of telehealth might represent the greatest disruption of the delivery of healthcare in the history of medicine, according to Cheryl Henshaw, Director of the Poly Grant Assistance Program (or PGAP). Poly provides a value-added service (PGAP) focused on helping organizations understand where funding is available, where funding can be spent, and to spread understanding of fund eligibility. In this podcast, Part 2 of a two-part series on Poly’s (PGAP), we focus on telehealth and healthcare. Until now, medical care has been basically an on prem, in person activity. Telehealth was a narrowly used application and distance medicine was often a matter of onsite caregivers consulting with other professionals by phone or video conference. Now, telehealth might become a routine doctor / patient activity. Henshaw outlines the scope of this change and where Poly’ PGAP can help.

For questions on Grants or additional information, please reach out to [email protected].

For all your Poly needs, please reach out to Fontel Inc. who is a Poly distributor. For more information visit www.fontel.com or send an email to [email protected].

Listen to Part 1 of the Podcast Series

Selling business outcomes instead of by price, and other means, has emerged as the primary way the channel and MSP communities need to go to market, according to Masergy’s SVP Global Channels, Jim Glackin. In this podcast, Glackin discusses a dramatic change occurring in the market for communication services and how that impacts the front-line companies who sell or resell services to organizations of all sizes. Glackin walks us through how a year of Covid has impacted how businesses operate and what comes next. We learn about Masergy’s Zenith Program and what sets Masergy apart from others in the field. Glackin notes how Masergy offers automation and other advantages to help MSPs be in a better position to increase both the volume and profitability of their sales. He outlines the SD-WAN, SASE and opportunities for the partner community. Glackin sees an immense opening for the partner community as he believes that a wave of change is at its beginning. Partners that have felt that the market might be closing, are experiencing success at selling new technologies. Partners also need to make sound choices of the companies they source.

Visit www.masergy.com

Microsoft Teams has become the largest collaboration tool in the market, and everyone wants in. The platform use has outpaced even initial estimates with 150 million active daily users at the close of 2020. However, its growth has also presented new and unexpected challenges for IT teams – which is where channel providers and solution brokers like TBI Inc. have stepped in to help proactively problem-solve integration challenges and optimize Teams' environments for clients. TBI Inc.’s Marco Sanchez, Regional VP of Sales, and John Romeo, Cloud Communications Architect, join Telecom Reseller to discuss how partners can find success selling Microsoft Teams.

Visit www.TBIcom.com to learn more.

“Our secret sauce is a product we built called VIIBE,” says Daniel Rosenrauch, Chief Technology Officer at Viirtue. VIIBE distinguishes Viirtue by offering a unique back-office solution for Viirtue’s partners, “… to have a successful VoIP business, whether its sales, marketing, quoting, taxation, invoicing, learning, we really try to give that to our partners in an all you can eat, easy to use solution.” In this podcast, we learn about VIIBE, which began as a billing engine, and as a working solution to those facing steep costs with comparable market offerings. Rosenrauch reports that as the development went along, the Viirtue team realized that they had their hands on something potentially larger in scope. A full customer life-cycle tool emerged. “We wanted to make it best in class,” says Rosenrauch. We hear about how VIIBE becomes a hub to do or get many things that people often have in separate buckets that sit often sit in isolated silos or are awkwardly integrated if at all. We learn that Viirtue specializes in offering a smooth pass for people to get into UCaaS. “We have our own Microsoft integration,” adds Rosenrauch, which enables partners to achieve wins in the fast-growing Microsoft Teams.

Visit https://www.viirtue.com/

As companies shift to virtual employees and servers are relocated or migrated to the cloud, IT managers and risk management teams should be concerned about growing opportunities for data mishandling that could result in a damaging data breach. It’s not just heavily regulated industries such as finance and healthcare, enterprise-wide data destruction policies and a vetted, trusted partnership should be in place to reduce the risk of any memory-laden device including laptops, desktops, servers, enterprise copiers, tablets, tapes, and USB drives getting into the wrong hands. Even automobiles have hard drives that hold private information.

In this podcast Doug Green discusses the evolving state of data destruction with Glenn Laga of Guardian Data Destruction. They dig deep into the challenges that planners, managers and even brokers and resellers must assure that hard drives are secured erased, shredded, degaussed (and even erased remotely for a virtual workforce) before it leaves the building for lease return or end-of-life recycling.

Laga describes how Guardian Data Destruction makes data destruction easy, compliant, and secure. They are NAID AAA Certified and the leader in onsite data destruction with 23 US service hubs for mobile hard drive shredding and erasure service anywhere. Guardian, a single source data solutions provider, also offers extended services for data center decommissioning, lift and shift, as well as complete packing and shipping services including white glove/blanket wrap. As a channel partner, Guardian provides white label services to ITADs, VARs and resellers. Laga walks us through how Guardian offers a comprehensive approach to data destruction.

For more information go to www.guardiandatadestruction.com