Telecom Reseller / Technology Reseller News

Everyone has had the experience of having to call a contact center and having made it through a number of call turn-offs and traffic stops, only to try to carefully explain a problem you are experiencing, all without sounding deranged. Describing what you are experiencing on your screen might prove to be a difficult as describing a visual work of art with words only. Glance Networks is a provider of visual engagement technology that creates a secure, compliant way for vendor and customer to share a screen or a visual issue and work the problem together. In this podcast we learn how household name companies such as TurboTax are using Glance to take customer care to a new level. Glance Networks CEO Tom Martin discusses how his company’s solutions offer enterprises a ready-to-go way to help change the way they work with customers, vendors and partners.

Visit https://ww2.glance.net/

Compliance remains critical to opening up new markets

Fonative, is a compliant communications company, that recently announced a live customer deployment of its Trusted Entity Calling solution by a Fonative customer, Ontario Systems, a leading provider of receivables management software to healthcare providers, ARM agencies, and government collections departments. This solution is powered by Numeracle, the pioneer of robocall blocking and labeling visibility in the calling ecosystem. In this podcast, Fonative’s CEO Stephen Smith outlines how compliance is critical to opening up new markets and critical verticals, and how his company offers other developers a path to do just that. Smith also discusses the impact the millennial generation is having on the enterprise, the migration of speech and written speech and what these changes mean for the UC community.

Visit www.fonative.com

In a competitive market, with many vendors working hard to get MSP attention, CoreDial’s CEO, Alan Rihm thinks that his company’s commitment to a white label CoreNexa platform, backed up with major infrastructure investments and unique options for both the partners and their customers, has set the company apart and ahead. In this podcast, Rihm outlines new CoreDial’s Elevate Partner Experience and several initiatives to enable their partners to grow in the CPaaS market. Rihm also discusses his recent election to the Cloud Communications Alliance board. Rihm describes how the CCA’s commitment to best practices parallels the core values of CoreDial.

Visit www.coredial.com

At the recent UCC Summit for Wildix MSP partners, company leaders discussed improvements and enhancements to Wildix products. In this podcast Robert Cooper, Managing Director and Wildix CTO Dimitri Osler discuss product. We learn about Wizyconf, Wildix’s Video Conference solution, WebRTC KITE, a professional solution for business communication based on the WebRTC technology that brings UC to the website, and Wildix collaboration for presence, chat, audio and video call, faxes, desktop sharing, and file transfer. In this podcast we learn about improved opportunities for MSPs to sell solutions such as SMS integration and twenty-first century whiteboard systems. The summit, which stressed Wildix’s global footprint and solutions approach to selling, Cooper and Osler discuss how Wildix’s technology comes together to offer customers improved productivity and experiences, and not just newer versions of legacy products.

Visit www.wildix.com

Those who know about the Canadian channel will be attending the conference for several reasons.  With technology changing so fast, it is mandatory to stay abreast of technology changes in all areas and work with others where you have technical needs.

Monali Supramanyam, Xeo Marketing and Strategic Consultancy founder, explains how the primary purpose of the Canadian Channel Partner Conference is not increased sales but rather a peer to peer networking event for telecom, IT, cloud, cyber security and channel communications. It brings together the MSPs, VARs, consultants and specialists from across Canada to CCP, where they can learn from others about technology share what they know with others.

Monali Supramanyam

Briefly about the conference:

This is the only event that brings Canadian Technology Vendors & Channel Partners (MSPs, VARs, Agents and Consultants) under a single umbrella to network, build relationships and share knowledge about the latest trends, opportunities and challenges in Telecom & Emerging Tech, VoIP, Cloud and Cyber Security.

It is a very popular event among the channel partners as well as the technology vendors. For the past 4 years, their event has been consistently sold out! With over 100+ attendees from the Telecom, IT, Cloud, Cyber Security and Emerging tech channel partners' segment, this is a must-attend event for any company looking to connect with this target audience.

For more information, go to: https://canadianchannelpartners.com/

At the recent UCC Summit by Wildix, Robert Cooper, Managing Director of Wildix, asked a room full of MSPs if they were aware of the dangers of the “vampire vendor”.  Expanding on theme Cooper has discussed in podcasts on TR before, Cooper made a point of telling the assembled summit of MSPs that a changing cloud environment demands that they not simply change what they sell for prem to cloud. Cooper thinks the MSP has to become the trusted technology advisor, offering creative ideas and solutions, and not simply products. In this podcast Cooper is joined by Wildix CTO Dimitri Osler as they offer an overview of today’s transforming UC space and present a strategy for MSPs to thrive. Along the way, Cooper and Osler warn MSPs of the dangers of getting too close to vendors who are living in the past, offer incomplete solutions, pitch legacy approaches or the “vampires” who’s close relationship to an MSP can find the MSP drained of its life supporting force of customers and revenue.

Visit www.wildix.com

“I know all the buzzwords,” says Joel Maloff of phone.com. “Businesses, customers don’t want to hear all that. They want to know ‘what’s it going to do for me’ and our obligation is not to speak in jargon but to speak in solutions,” Maloff adds. In this podcast, Maloff discusses how phone.com will be hosting a ‘pre-game’ event on the Tuesday before ITEXPO for the channel and how phone.com is aiming to use the event to match emerging technologies to real solutions and income opportunities for the MSPs. Topics will include sales strategies that demystify APIs, artificial intelligence and next-gen cloud services for non-tech savvy customers, proven sales and marketing practices for solutions providers and much more. Maloff also updates us on phone.com’s offerings and partnerships.

Visit phone.com. phone.com will be at booth 1006 at ITEXPO

One of the ways that ITEXPO has kept itself as a showcase of the future for over twenty years has been to identify new and emerging communities in the communications world and provide those communities with dedicated content and expo space. As MSPs have emerged, Erik Linask, Group Editorial Director at TMC says that his team saw a new opportunity to serve a district group of companies by creating a new collocated event. In this podcast, Linask outlines how the upcoming MSPEXPO will provide MSPs with a large assortment of insights from new technologies and growth markets, to company evaluation and MSP specific guidance and advice. TR’s Gary Audin and Doug Green will team up with TMC to offer this three-day event as part of the ITEXPO conference in Fort Lauderdale, February 12-15.

Visit https://www.itexpo.com/east/

“We’ve put together an expansive program,” says Erik Linask, Group Editorial Director at TMC. In this podcast Linask gives us an expansive overview of the upcoming ITEXPO, February 12-14, Fort Lauderdale. Linask says that 2020 will be about digital transformation and the opportunities involved in digital transformation. In this podcast, Linask makes the case for attending and participating in ITEXPO. We learn about the sessions and events in the main event and in nine collocated, related events. Linask discusses how ITEXPO offers programming for everyone: enterprise, channel, MSP, telco, startup entrepreneur, or senior management in a large and established organization. The event will offer training opportunities and certification programs. We learn about keynotes, sessions and ITEXPO’s famous stages on the floor approach to offering content right on the conference floor.

Visit https://www.itexpo.com/east/

According to Ralf Ebbinghaus, Managing Director, Swyx is a company that was launched twenty years ago with, “… we started Swyx with a clear idea to really make a difference in business communication and collaboration.” Two decades later Swyx is a leading company in the field and a member of the Enreach group of companies. Today, Swyx is passionate about bringing together the technologies that people use to communicate, to collaborate, to serve customers in the contact center space and in all the ways businesses use real time communications. In this podcast, Ebbinghaus outlines the progress of the company and how the firm participated in the forming of Enreach, which Ebbinghaus sees as a force leading the way to change in the UC EU landscape. The Enreach group brings together over 800 employees across Europe. As a recently joined member, Ebbinghaus says, “For us, the CCA is a group of like-minded people… to share best practices. For us it’s a platform.” Ebbinghaus describes a landscape of opportunity ahead in the new year and in exploring ways to offer the enterprises new ways to operate and communicate.

Visit https://www.swyx.com/