Telecom Reseller / Technology Reseller News

We are going through the most exciting time in communications history because every aspect of communications is changing. This makes it virtually impossible for the MSPs let alone the SMBs to keep up with the advancements and new security requirements needed to protect the network and the business. Mike Hanauer, Chief Revenue Officer of SKOUT, discusses the 25 million-dollar investment recently made in the company and the multifaceted cybersecurity solution of SKOUT with Don Wiit of the Channel Daily News, a TR publication.

SKOUT is not a stagnant piece of software that once installed continues to go through the same motions all the time. SKOUT is an AI based solution that flexes its muscle when first installed then continually grows into an all-knowing sleuth that seeks out the intruders via Network Monitoring, protecting email, providing endpoint protection, Dark web alerting and security training to keep personnel current.

Mike Hanauer

SKOUT solves the following problems:

Intelligence Failures

Traffic Blind-spots

Abnormal Activity

System Errors

Missed connections

Wait Times

Radio Silence

Out of date solution

SKOUT delivers their software to the SMBs through the Managed Service Provider channel.

SKOUT augments analyst capabilities with AI and machine learning to find trouble, before trouble finds you. SKOUT can integrate to existing tools and systems, including mainframes and custom applications. Their Write-Once Deploy Anywhere architecture allows them to put sensors anywhere customers need, from small offices to the cloud. Their technology is always delivered with superb customer service, making the solution easy to use.

For more information, go to: https://getskout.com/

Micah Singer, the Managing Director of TeamMate Technology thinks that Teams will not replace the PBX and at the same time Singer thinks that Teams and the collaboration it enables is extremely attractive to the enterprise. In this podcast, Singer preview his Vectors 2019 presentation: Will Microsoft Teams replace the PBX, what’s happening in collaboration? Singer expects, "…evolution, not revolution” and discusses how Microsoft’s current approach leaves ample room for other technology companies to focus on adding to Teams to create customized experiences. Singer gives us overview of his Flagship product, the TeamMate Connector, which connects any business phone system to Microsoft Teams. TeamMate Connector is sold through the channel and Singer tells us about the channel opportunities and benefits to the end users.

Learn more about the Vectors 2019 Conference at www.Vectors2019.com and visit www.teammatetechnology.com

Welcome to episode two of our six-episode series about the business of technology. In the previous episode, Doug Green and John Croce, CEO of NVT Phybridge, discussed industry bias and the lack of empathy towards end-users who are trying to modernize with new technologies. In today's podcast, John and Doug dive further into the challenges of technology upgrades: the cookie-cutter solution. According to John, many well-meaning technology companies advance the idea of change to customers without much consideration for the customer's requirements. Basically, they have an innovation looking for a home; an answer looking for a question. John states, "customers need modern solutions that are tailored to meet specific needs." John and Doug discuss how to overcome this by changing the way we look at both the technologies we sell and the customers who use them. John provides an alternative solution and shares the success experienced by New Mexico State University, who used the NVT Phybridge PoLRE switch and Modern LAN design principles to modernize to IP communication across campus. John outlines how this better approach can provide substantial savings to the enterprise while also improving outcomes for channel partners.

Simwood acquired Sipcentric over the past several months completing it just in time for TADHack Global. Charles Chance, CEO of Sipcentric provides an overview of the resulting complimentary technology available to Simwood and Sipcentric customers and prospects with Don Witt of The Channel Daily News, a TR publication. While Simwood is a global wholesale supplier, Sipcentric offers APIs to build carrier solutions and end user applications, as well as a complete VoIP based PBX solution with a collaboration space for teams to coordinate project activities.

At TADHack, the Simwood and Sipcentric APIs will be available to attendees to get creative.  Developers from around the world will have an open invitation to use the APIs to build their next new technology. What will it be? Stay tuned!

At Simwood, they believe technology convergence can change the world for the better and they exist to enable that change. From developer-friendly APIs and human-friendly interfaces, to their unconventional approach to fraud protection, they empower customers and champion a fair and transparent marketplace.

Charles Chance

At Simwood, they not only pioneer the very latest technology, but put it directly into the hands of their customers with an easy-to-use online portal. This 360° view of your account gives you real-time control of what you do, when you do it, and how much you spend, including;

Tracking and managing utilization

Monitoring costs and traffic

Configuring our advanced fraud mitigation controls

Provision numbering and trunks

Downloading invoices and managing payments

For more information, go to: https://simwood.com/about ,  https://developer.sipcentric.com/#getting-started ,  http://developer.sipcentric.com , https://www.nimvelo.com/ or https://tadhack.com/2019/

“There’s a lot of money to be made going after the small businesses, and going after their communication needs,” says Amy Lind, Research Manager, Communications Services and UCaaS for IDC. In this podcast, Lind discusses some observations she has made about the communications marketplace and the tendency of some companies to abandon the small scale customer in favor of trying to gain traction among larger enterprises. Lind will be presenting a session called, Big Is Good, Small Customers Are Better: The 2020 UCaaS Market for Resellers at SkySwitch’s Vectors 2019. We hear a preview of what attendees will learn in this session.

Lind feels the smaller end of the UCaaS market is practically neglected by some, and at the same time, smaller customers want integration and a mobility every bit as much as the enterprise. In this podcast we learn about what some of her research reveals and gain insights into building better strategy to gain and keep SMB customers. Lind outline the need to build a subscription model income and importance of product differentiation.

Learn about Vectors 2019 at www.vectors2019.com

As service providers are connected to more and more IoT devices, the issue of device identification, support and problem resolution become more and more of an issue.

Amir Kotler, CEO of Veego, outlines the Veego process to offload the time consuming IoT support problem to an AI driven automated device detection, problem identification and resolution implementation technology that will reduce the lengthy diagnosis process substantially.

Service providers will need to keep support and personnel costs in check to stay competitive in the fast growing IoT market.  Along with all of the other communication changes, their focus needs to be on quality of the experience and not get bogged down with manual problem detection and resolution.

Veego does it automatically and provides the proactive problem identification and resolution along with reports to management or the customer.

Veego Resolves Smart Home Malfunctions Autonomously.

Amir Kotler

Device disparities and operational inter-dependencies make detection and root-cause analysis inefficient, cumbersome and inaccurate. By the time malfunctions become apparent to home users, the consequences have already caused considerable frustration. It’s too late to address them effectively.

Deploying on the home router and delivering its capabilities from the cloud, Veego discovers all the devices and services running in the smart home and automatically detects, analyzes and resolves problems even before customers notice them

For more information, go to: https://www.veego.io/

With the world and telecommunications changing at the fastest rate ever, companies need to be creative in they way they address and solve problems. Alan Quayle, founder of TADHack, explains to Don Witt of The Channel Daily News, a TR publication, how TADHack is structured, organized and works around the world.

There are advantages for sponsors and there are advantages for participants. Sponsors benefit from a problem being viewed in hundreds of different ways from participants from around the world that have different environmental, educational and life experiences. Participants benefit from the challenge through the expansion of their education and expertise in a potentially new field or technology. Their social networking expansion with new friends and colleagues around the world will benefit them for the rest of their life.

TADHack Global will run across 10 cities around the world on the 12th and 13th October 2019, plus from the comfort of your own home as we allow remote entries. To win one of the many cash prizes is simple: create hacks using the global sponsors’ technologies. Click on the location you plan to attend to get more information about the location, schedule, and resources.

Alan Quayle

TADHack Global is a hackathon that helps people learn about the latest Internet, IT, and Telecoms technologies; and use those technologies to solve problems that matter.

Hacks have included programmable telecoms (voice, video, messaging), internet of things, cloud computing, robotics, machine learning, speech and face recognition, mobile payments, enterprise communications, decentralized web, blockchain, encryption, open source, and many other technologies.

For more information, go to: https://tadhack.com/2019/

“The Cisco WebEx platform is a complete platform,” says Rick Apple, COO of Altus. Recently, Altus was named by Cisco as one of the first North American VoIP service providers authorized to sell the new Webex Calling offering for business customers nationwide. As Apple points out, a lot people think “meetings” when they think WebEx. In this podcast we learn how Cisco has made WebEx into a comprehensive communications platform with which Altus can deliver comprehensive solution to clients. Apple discusses a case study where WebEx not only delivered a replacement of previous telecommunications models but also brings together various “disbarment systems”. Brian Jones, President & CEO, of Altus, discusses how a “dynamic customer experience” can now be delivered, which allows individuals to switch between various end points, mobile, soft and desktop while being a part of a larger collaborative environment. We learn about what Altus describes as a “white glove approach” to cloud and migration.

Visit https://www.altustechnology.com/

“You need to be there,” says Joe Marion, President of the AscdiNatd. “Come to our meetings, member or not, we invite you to come, and learn what’s going on. When you network with the best in the industry, you’re going to learn, and we’re going to learn from you, and that’s what it’s really all about.” To Marion, the AscdiNatd’s highest value comes from getting people together to learn and build strong commercial partnerships.

In this podcast, Marion discusses upcoming events and outlines the ASCDI’s work on hot topics such as Right to Repair and education of IT resellers on tariff and trade issues. Marion discusses ASCDI’s work on IT Asset Disposition (ITAD) and ITAD certification, a major expectation and best practice in today’s IT market. Marion discusses ASCDI’s understanding of counterfeit issues and methods to safely import and export products, and he invites people involved in trade to contact the ASCDI to learn more. Marion also discusses the organization’s sponsorship program that has enabled a core of leading members to help fund ASCDI’s valuable resources and initiatives. We also hear about the ASCDI’s ethics process, a thirty-year on-going program that offers members and non-members navigate safely in an active trading market. “We can help you avoid stepping on landmines with all the alerts and information we provide to members”.

When you think of Rackspace, it is not just a colo-facility – it is much, much more including:

Application Management

Business Intelligence

Database Management

Digital Experience

Email Hosting

Enterprise Resource Planning (ERP)

Productivity and Collaboration

Website Hosting

Emily Reburn, product manager for Rackspace email technology, walks us through the advanced security provided by the Rackspace email solution. Users are being bombarded with phishing, spear phishing, SPAM and viruse attacks on a daily basis.  In order to stay ahead of the attacks, businesses need to keep their applications current.

With all of the recent technology changes, maybe it is time put a decision matrix together and looks at the new email security and features available that will help protect your business and make the email usage experience better.

Emily Reburn

Rackspace offers more than just one solution. Depending on what your environment needs are, Rackspace can provide you with Cloud based solutions Office365, Exchange along with Rackspace email.

Rackspace makes it easier for teams to connect, communicate and collaborate with a wide choice of industry-leading email hosting and cloud productivity solutions. Each offering is backed by Rackspace’s award-winning Fanatical Experience. Their team of email and productivity specialists can help you choose, deploy and manage the right solution for your business.

Curious if the cloud is right for your business? Learn key reasons why small businesses should move to the cloud, and how Rackspace can help.

For more information, go to: https://www.rackspace.com/email-hosting