Telecom Reseller / Technology Reseller News

A quarter of a century ago, Jeff Pulver got underway. The telecoms markets had just been freed by court rulings and some legislative action, new technologies and ideas were in play, and Jeff Pulver was about to become the voice of voice. In this podcast we learn about the past, the present, the founding of VON and the vision Pulver has for the next twenty-five years. Pulver discusses current hot topics such as utilization and commodification, and what the future holds. When Pulver got started, there were only sixteen million people on the Internet. Today, it’s three billion. Pulver offers some thoughts on how the world changes as the world evolves in the online age.

“Our solution is frictionless,” says Bernard Breton, CEO of Adaptiv Networks. In this podcast, Breton sets out the case for SD-WAN and then describes why Adaptiv’s approach is the best choice for the reseller community to represent. According to Breton, Adaptiv’s SD-WAN solution is one of the most affordable in the industry. Breton outlines the opportunities that SD-WAN holds and discusses the close partnership between Adaptiv Networks, SkySwitch and the SkySwitch community of MSPs. “Everything is moving to the cloud,” says Breton. Breton argues that Adaptiv offers cloud reliability, simplicity and affordability.

Visit www.adaptiv-networks.com

According to Timothy Colwell, AOTMP Executive Vice President, enterprises, “… are more focused on managing their vendor relationships.” In this podcast, Colwell explores what AOTMP found out when they asked the community why and what had changed to create that focus. Colwell defines enterprise vendor management practices maturity. Colwell discusses what is driving the need for maturing vendor management practices, what is inhibiting peak performance, and what are enterprises doing to elevate their VMO game. Colwell also outlines what can vendors do to more effectively partner with customers.

Visit https://aotmp.com/

“It’s literally an ocean of data,” says Raymond Pearson, Channel Account Director at Virsae. To understand customer experience, you’re going to need a partner who can see through the data to understand how your company is actually interacting with your customers. In this podcast, Pearson outlines how today’s managers are constantly bombarded by vendors promising 100% insight into Customer Experience. Pearson describes this as, “… a bit like chasing the proverbial unicorn.” Pearson describes the challenges and then walks us through options and solutions.

Visit https://marketing.virsae.com and https://marketing.virsae.com/vsm-customer-experience/

As a sales associate, we are delighted to make sales. But do we adequately consider the impact on the customer? Are we listening and thinking, or just simplify pushing and selling? John Croce, CEO of NVT Phybridge, compares selling to construction with the old adage, “measure twice; cut once.” Croce continues by saying we need to consider the impact of new technology on the customer, given their current state and environment. Croce’s team will consider:

Is the solution good for the customer? (or do we need to consider new innovation?)

Is my customer ready for the solution? (i.e. infrastructure)

How can I help create the best outcome for my customer?

Am I presenting a holistic solution that will support a long-lasting relationship with the customer?

Will the solution help me strengthen my brand value?

Whether you are buying or selling, don’t miss this podcast as we explore thinking and studying the client’s actual environment first before jumping in.

Earlier this month, PGi, a business communications provider, expanded its GlobalMeet platform by adding service in France, Ireland and Brazil to the list of overseas locations, new UK phone offerings and enhanced the user experience for its industry leading webcast solution. In this podcast, Mark Roberts, Chief Marketing Officer takes us though the announcement and comments on trends in the audio-conferencing space. We discuss UCaaS and collaboration and explore whether the customer experience changes from the conference space to the collaboration space.

Visit pgi.com

The challenges facing MSPs are many. The need to be agile and distinctive is easier said than done. In this podcast, Pratik Roychoudhury, President and CEO of Concertium, gives us an overview of Captain's Chair IT. Roychoudhury sees it as part of the answer to the question: What can MSPs and their customers do to develop a successful working relationship as IT outsourcing increases in demand? Roychoudhury says that his service takes into account the “client’s view”.  Captain’s Chair IT (CCIT) delivers a global view of a company’s IT assets. The application provides a real-time view of your Company’s hardware, software, and infrastructure allowing for proactive response and peace of mind that your IT environment is being effectively managed. The insights provided allow you to manage your IT, increase the ROI of your IT Assets and ensure your organization’s business continuity.

Visit Concertium and https://captainschairit.com/

Understanding Ooma’s new Telo 4G

“A lot of it is about safety and security,” says Mike Langberg, Senior Director of Corporate Communications at Ooma. In this podcast, Langberg discusses the findings of a survey Ooma recently conducted regarding the use of traditional land lines by residential customers. Langberg discusses how many people see landlines as a more reliable safety product than their cell phones, especially when it comes to making accurate 911 calls and having a robust way to communicate during an emergency. Langberg relates the ongoing use of local lines to Ooma’s growth, as the company has added to its residential experience by adding small business and more recently, enterprise offerings.

Introducing Telo 4G

Langberg outlines Ooma’s new Telo 4G, a versatile package of services and products that seems customized for this moment of digital transformation. Telo 4G offers many of the securities of a traditional copper line, but with modern features such as a means of keeping data access going even while there’s a power outage. Langberg discusses how Ooma represents a powerful option, offering the advantages of cloud communications and VoIP products, the robust security of traditional solutions, all from a company that understands both residential and commercial environments.

Visit www.ooma.com

by Gary Audin

Artificial intelligence (AI) is the latest hyped term. Many vendors use AI to promote their products and services but most AI usage is not really making use of large data reservoirs. Applying AI to Unified Communications management demonstrates the significant value of AI processing huge data sets for the benefit of enterprises and MSPs.

Ross Williams, COO of Virsae www.virsae.com and Gary Audin recorded this EDUcast that provides a tutorial on AI applied to Unified Communications management. Ross discusses:

Using AI in UC management

Why it takes collecting global data to make decisions

How the traditional vs. today’s UC management differ

What are the data gems in global data

Why is the cloud the best place to implement UC management

How optimizing UC management benefits the customer experience

What you will learn in this EDUcast:

How AI applied to Global Data changes UC management

Why this matters to the enterprise and MSP

How this creates benefit in the real world customer experience

Businesses around the world use Virsae’s www.virsae.com cloud services to monitor and manage their communications technology and security. Virsae keeps business communications at peak performance, so every channel remains open, customers always get answers, and workers stay productive.

If 5G represents a new era in communications, ZIMZIM presents itself as the next level of video conferencing, or rather group video conferencing. In this podcast Ahmad Moradi, CEO of NETSTAIRS discusses ZIMZIM. ZIMZIM offers engagement at a whole new level and offers users and channels completely new services. In this podcast we learn how ZIMZIM offers new opportunities and experiences in entertainment, and new methods of measurement and compensation such as ICPT (interactive cost per time). Moradi outlines how ZIMZIM could change education, politics, law, government and health care.

Visit www.netstairs.com