Telecom Reseller / Technology Reseller News

Message Hopper is a collaborative communications platform providing cloud connectivity that enables businesses to communicate with their customers through two-way SMS messaging using their existing landline or VoIP number. “From the business side of things, text is something that offers a huge degree of flexibility,” Sergei Zadoyan, Business Developer at Message Hopper. “Having that omnichannel means of communication through text means that your business messages are going to read more, responded to more.” According to Zadoyan, in an environment when an unknown caller might feel intrusive, a text is a “middle ground”, personal enough to be read and replied to. In this podcast we learn how Message Hopper’s API's and SMS to Email allow for effortless integration with incumbent platforms. Message Hopper features include Auto Response, Intelligent Response, Contact List Management, Campaigns and Scheduling. Zadoyan describes use cases and how the service can be used in manufacturing, health care, transport and a number of other environments.

www.messagehopper.com

“Power is becoming really critical, especially when you think about what’s happening at the edge,” says Hervé Tardy, vice president and general manager of Distributed Power Quality for Eaton. In this podcast, Tardy outlines the significant opportunities for the partners with regard to power products.

What will next year hold for the evolution of the data center market? What challenges will arise? Will the transition of critical infrastructure to the edge cause companies to rethink their approach to cybersecurity? And how will the rise of multi-cloud environments impact data center investments in the year to come? We learn about what’s ahead for partners and their customers in the new year, especially in  regard to power, infrastructure and the data center.

Hervé Tardy, vice president and general manager of Distributed Power Quality for Eaton, is an expert on data center trends, as he works closely with Eaton customers to design power management strategies to support data center evolution. In this podcast, he shares his predictions for the coming year, including thoughts on anticipated IT spending, cybersecurity in an era of increased connectivity, and the impact of distributed IT.

Visit switchon.eaton.com for more information

In Vienna, ZTE showcased its cutting-edge line up 5G products at the recent ZTE User Congress and 5G Summit. While many people might see 5G as potentially disruptive in the consumer sector of mobility communications, the technology could have far reaching impact on the enterprise and on the way organizations of all sizes communicate and operate.

ZTE customers gathered for the ZTE User Congress and 5G Summit in Vienna. In this podcast we learn about current applications and future possibilities.

In this podcast, we had a chance to sit down with Alex Wang, Managing Director of 5G RAN Wireless Division.  Our podcast discusses how the speed and immense capacity of the 5G will impact worker, both at work and also as consumers.

We discuss the potential impact 5G might have on enterprise real time communication.

ZTE showcased devices made possible by 5G that might change work and recreation. A larger message was that 5G means more than another way to carry mobile traffic. 5G might change whole processes, changing the landscape of entire industries.

Wang not only discusses near and medium-term impacts, but also discusses the way in which 5G could revolutionize how whole industries actually function, as entirely new processes take root, enabled by 5G technology. Wang addresses issues such as security, network continuity and reliability.

Wang notes that the city government of the conference’s host city, Vienna, has adopted a 5G initiative as part of a larger project to deliver urban services on a whole new level.

ZTE is a global provider of mobile devices, telecommunication systems, and enterprise solutions. The company has a large and growing presence across Asia, Europe, the Middle East ad Africa. In the US, ZTE has been ranked among the top four suppliers of mobile devices. Globally, the firm offers a number of products for carriers.

Learn more at www.zte.com.cn

 

With a long background in UC, Vasili Triant was appointed CSO at Talkdesk last week. Triant began in UC trying to understand the products and services around him from the customer experiences they generate. “Customer experience is a core differentiator and one of the things that attracts us from one brand to another.” In this podcast Triant shares with us his vision for channels and others to think beyond functionality to customer satisfaction. He argues that in vertical after vertical, the companies that will deploy the latest technologies to deliver real conversation’s that meet customer expectations will succeed in an increasing commoditized environment. “If someone would just take care of me better,” says Triant about a long-term vendor, “I would leave in a heartbeat.” Triant believes that customer experiences will be the disruptive forces in the months and years to come.

Visit www.talkdesk.com

Today on the podcast, we speak with Tim Root, Vice President of Group Products at Poly, live from the Microsoft Ignite show floor. Tim gets us up to speed with this week’s announcements from Poly, which include new purpose-built additions to Poly’s existing video and collaboration hardware specifically for Microsoft Teams. As part of a new Microsoft category, collaboration bars for Microsoft teams, Poly is announcing the Studio X series video collaboration bars, Poly Studio X30 and Poly Studio X50, that feature a built-in native Microsoft Teams experience. In addition, Poly is announcing the certification of Poly Studio USB for Microsoft Teams, as well as a host of other devices that now seamlessly integrate with the Teams ecosystem, including Poly CCX Series phones, Calisto 3200, Voyager Office Series for teams, and Poly Managed Services for Teams. Tim walks us through Poly’s approach to the cloud-based app and collaboration ecosystem and describes how this move solidifies Poly as a leader in end-to-end solutions for Microsoft Teams.

“We’ve figured out how to provide accurate data,” says Steve Waters, Senior Director Commercial Sales at Zoom Information, Inc. (ZoomInfo). Recorded at SkySwitch Vectors 2019, Waters discusses in this podcast how ZoomInfo exceeds other list rental and data services. According to Waters, every list vendor scrapes data from the Internet, but the results are lists that can be of inconsistent quality. Comparing his product to refined fuel verses crude oil, Waters noes that his firm rigorously refines and prods the raw data to deliver an accurate set of data while many other providers offer an unrefined, more basic service. Waters outlines how his company not only delivers names but valuable intelligence, identifying companies and potential customers that are in play.

Visit https://www.zoominfo.com/

“We help them sell UCaaS services, voice services, whatever it might be the service provider is looking to do,” says Chris Aaker, Vice President of Engineering for netsapiens. Recorded at SkySwitch Vectors 2019, Aaker outlines how netsapiens works with SkySwitch and their white label service. Aaker discusses some new developments in call and contact center, netsapiens SNAPsolution, and gives us a glimpse at new products coming in the new year. “We’re looking for anyone willing to partner to deliver a UC solution,” says Aaker.

Visit www.netsapiens.com

Professional services seen as leading source for future MSP revenues

“Virtual Concierge is the bridge,” says Chris Herring, President and CEO of Computer Instruments Inc. (CI). “It’s the bridge from the conversation to artificial intelligence, artificial intelligence back to the conversation.” In this podcast we learn why Herring believes that CI’s Virtual Concierge effectively connects the dots between the potential of AI and the providing of better customer experiences. Herring sees this as a major opportunity for the reseller community, which in turn now needs to do more than deliver simple dial-tone and end point service to remain competitive. Recorded at SkySwitch Vectors 2019, Herring also discusses the availability of the Virtual Concierge on the SkySwitch platform for UCaaS and Contact Center environments. “We see this becoming really the next evolution of telephony, is working with conversations, and conversations … is going to be the currency for deciding what business strategy is, whether it be building on new products, business development, or operations," says Herring. “Professional services are where the revenues will be.” (read the press release)

Visit www.instruments.com

Blancco Technology Group Announces Partnership Agreement with SHI International

“What are you going to erase that,” asks Christina Walker, Global Director of Channel Sales and Programs at Blancco. In this podcast, Walker discusses in detail proper erasure, with an “audit trail” and without destroying the device. Walker points out that users often make the error of thinking that the physical destruction of an IT product is the same as actually permanently erasing the data that can remain. Walker outlines her company’s “Erasure-as-a-Service”. Walker updates us on erasure as we move into the cloud and talks about the “right to be forgotten”. We also learn about the partner, channel and MSP community opportunities, a critical activity since the channel is often on the front line of migration and therefore are a part of the process of retiring end of life equipment. Walker also describes Blancco’s new partnership with SHI International (read press release). “SHI is really focused on a wholistic approach to their clients,” says Walker.  We learn about how Blancco’s unique services fit into SHI’s comprehensive approach to the data cycle.

Visit Blancco’s Channel Program Page and please visit www.blancco.com.

Business of Technology – Podcast Series Episode 4

John Croce, CEO of NVT Phybridge, says that despite the enormous benefits of a Cloud-based communication system, many end users are still dissatisfied. “I have noticed that many providers are dismissing d-mark to desktop,” says Croce. He says that when problems with the communication system arise, it can be difficult to determine whether these problems are a result of the devices, the application, or the network. Croce continues by explaining that there can be “…a lot of finger pointing between the network provider and the Cloud provider, which does not help to solve the issue”. The end user doesn’t know where the problem is, and shouldn’t need to know either. What is paramount is that the issue is resolved as fast as possible.

In this podcast, Croce outlines the idea of deploying a purpose-built, point-to-point LAN topology to effectively support hosted communication solutions. Many organizations are leveraging Modern LAN principles by Frost & Sullivan; building a physically separate network to effectively support the hosted solution. As a result, each and every endpoint receives the required amount of power and data, as these endpoints are not competing for bandwidth with other devices.

For more information, visit www.nvtphybridge.com.