Telecom Reseller / Technology Reseller News

According to Jason Byrne, SVP, Products and Marketing at Netsapiens, over 80% of the revenue for service providers comes from the set of services that sit atop the underlying infrastructure. In this podcast, Byrne outlines the idea that opportunities for MSPs exist in focusing on delivering outstanding experiences, while turning to infrastructure-as-a-service (IaaS) to manage something that can occupy an outsized amount of MSP company time and effort when MSP profits and customer satisfaction exist upstream. Byrne defines the terms of this shift and then carefully makes the case for this shift and notes that Netsapiens recently made the one million seat mark. Byrne notes how managed infrastructure eliminates the extensive time and administrative activity involved in launching an application. “Managed infrastructure will take of all that, and make sure that the application is running 100%, at five-nine reliability,” says Byrne. That type of performance has given rise to the manage infrastructure layer, according to Byrne. Byrne sees managed infrastructure as a path for MSPs to really focus on their business, by using a service that is wholly optimized for Unified Communications.

Visit https://netsapiens.com/

“We pretty much work with anybody,” says Mike Harvey of Snom, long known for its compatibility with most installed networks. In this podcast we learn how the Snom brand benefits from the manufacturing capacity and experiences of VTech, while the brand’s reputation for robust DECT offerings, and attractive end points, has been enhanced. Harvey discusses how Snom and its partnership with SkySwitch, represent a solid opportunity for MSPs. Harvey also discusses some unique applications of DECT technology that help speed up the installation process, while offering users much more flexibility on devices that otherwise have the feel and functionality of an advanced desktop end point. Recorded at the SkySwitch Vectors 2019 conference, Harvey saw the event as part of an opportunity to relaunch the Snom brand, this time in the fast-growing MSP community. Harvey outlines the company’s long term, three-year support on sales, pre-provisioned products and high-quality design, that allows MSPs to create a high value brand identity.

Visit www.snomamericas.com

“Most people will know us a manufacturer of IP phones but really are a full provider of Unified Communications,” says Phil Bowers, Marketing Director at Grandstream. “Now we have over 80 products,” adds Bowers. In this podcast we learn about Grandstream and how the company noted for its end points offers a large and diverse product line, with solutions for many business and organizational environments. Recorded at SkySwitch Vectors 2019, we hear about the opportunities that Grandstream offers SkySwitch service provider partners, including end points, conferencing, management systems and security. Reaching beyond the role of an OEM, we learn more about Grandstream’s cloud-based offerings. Bowers discusses the company’s GRP series, with a stepped up aesthetic and special custom logo program that matches SkySwitch’s white label program, allowing carriers to put their brand right on the phones. “We make phones and devices easier for service providers to role out,” says Bowers. Bower’s describes the relationship and partnership with SkySwitch as “phenomenal". Bower’s also outlines Granstream’s unique Grandstream’s GXV3200 and GXV3300 series of IP Video Phones with Android which are designed to deliver video experiences, basically unique on the desktop. “We’re just getting started,” says Bowers.

Visit http://www.grandstream.com/

Newly announced service makes white cloud service easier for MSP’s to brand

“I’ve always been enamored with the idea of giving tools to business owners to run a service,” says Eric Hernaez, founder of SkySwitch. In this podcast, recorded at the Vectors 2019 conference, a user conference for SkySwitch’s MSP partner community, Hernaez shares his personal journey in founding SkySwitch and his ongoing vision to enable businesses to focus and specialize in offering the latest in cloud communications with a flexible and customizable platform. We hear that the Vectors event saw record attendance.

Hernaez outlines what he sees as immediate and medium-term opportunities for the MSPs, especially in serving the needs of smaller businesses that Hernaez sees as being somewhat neglected by traditional resources. Hernaez also discusses a new development from SkySwitch that will make the SkySwitch service easier to brand and market for each individual MSP. The updated version of the SkySwitch storefront makes it easier for resellers to sell SIP Trunks because it is configured not only for end-users to purchase them, but also to support the SIP trunks they sell. “They (the MSPs) can really create a Unified Communications platform that speaks to their market,” said Hernaez.

Visit www.skyswitch.com

3CX continues with “PBX your way, on-premise or in the cloud” approach

“They need something that delivers at enterprise grade, not enterprise cost,” says Greg Steinig, Vice President of Sales at 3CX. In this podcast, recorded at Vectors 2019, Steinig outlines how 3CX offers the MSPs a “one stop shop” of robust solutions that are priced to be very competitive and to offer very good margin on sale. We learn about how 3CX and SkySwitch partner and how 3CX’s scalable solutions offer a customized fit for many users. Steinig discusses a continuity in 3CX approach, offering great design but simplicity of management and installation. Steinig tells us about remaining onprem opportunities facing the MSPs and how 3CX can match those needs, especially with late model replacement where the user is electing not to move to cloud at this time. Steinig notes the compatibility and flexibility of the 3CX line. “You can plug Salesforce right into 3CX,” says Steinig. We also discuss how 3CX is showing price leadership in driving prices on some things down, while offering solutions that match contemporary users needs.

Visit www.3CX.com

Datagate is the tax-compliant SaaS billing solution for UCaaS billing that integrates with ConnectWise. They are a global business and are growing especially strongly in the US, Australia, Canada, New Zealand and the UK as more MSPs move to take ownership and control of their UCaaS business.

Datagate has everything SkySwitch resellers need to make reselling UCaaS easy, profitable, safe and compliant, in a single package.

Visit https://www.datagate-i.com/

Jabra PanaCast, engineered to be the world’s first intelligent 180* Panoramic-4K plug-and-play video solution is the perfect technology for the huddle room (and pairs with the Jabra Speak 710).  Sidsel Enghoff, Product Marketing Manager at Jabra, reviews the trends, use case, and footprint of the Jabra PanaCast solution.  To learn more about Jabra PanaCast and see it in action, click here.  For product and purchase information, reach out to Fontel at [email protected] today.

Stateless was awarded a patent on new network technology which will allow providers with multitenant implementations to add SaaS modules resulting from the compartmentalizing of the router component functions into stand alone modules. Murad Kablan explains to Don Witt of the Channel Daily News, a TR publication, how the router remained basically the same during and after the establishment of the internet.

Mike Anderson

Murad Kablan

While routers served their purpose, current needs are not being met. Mike Anderson explains how the new Luxon technology breaks the router into components that can be utilized by multitenant providers to use only those features needed resulting in less overhead and an eight times improvement in performance. Oh, yah – you can also bill this in a SaaS style with your customers enhancing your Monthly Recurring Revenue (MRR).

This is really breakthrough technology that will change the way the internet and networks alike are configured. Congratulations on your new Patent!

Software-Defined Interconnect (SD-IX) gives colocation providers the power to deliver, control and monetize interconnect points through software. 

With SD-IX, providers can deploy Layer 3+ network services like routing, security and automation to seamlessly connect tenants to every workload, no matter the endpoint.

With SD-IX providers can extend connectivity business beyond the four walls of a single physical data center.

For more information, go to: https://www.stateless.net/ or see them on linkedin.

At a thousand dollar a minute, many MSPs cannot afford to buy the production time involved for a branded training video. Many MSPs don’t have a real marketing department. The Cloud Voice Alliance aims to meet those needs and even the score between what the “big boys” can bring and what a typical cloud reseller can bring to a sales and post-sales process. Launched by cloud communications pioneer, Jeff Dworkin, the CVA steps up the game by providing marketing materials and much more. The group also offers networking benefits where members can share hard learned lessons, information, best practices, advice and knowledge. CVA membership is free for one year with a SkySwitch partnership.

Visit cloudvoicealliance.com

“My goal is to help make that great match between buyer and seller,” says Claire Alexander, General Manager of Capterra. In this podcast we learn about Capterra. Capterra helps organizations around the world find the right software for their needs. Users can read more than one million reviews on the lived experiences of other human buyers with similar needs and challenges. Alexander explains how to evaluate software options, the benefits of reading reviews before making purchasing decisions and how Capterra helps people become more savvy buyers of technology. We learn about how companies can get listed and gain visibility too.

Visit https://www.capterra.com/

More resources

How to Choose the Right Software for Your Business by Using Review Sites:

Capterra Delivers 1 Million Verified Software Reviews to Help Organizations Make Better Purchasing Decisions.