Telecom Reseller / Technology Reseller News

Are MSPs and others, “swimming in a red ocean and ignoring the majority of customers that still have legacy TDM/analog systems in place?” asks Richard Kasslack Vice President of Sales, North America for NVT Phybridge. Indeed, Kasslack thinks many customers have been ignored. According to Kasslack, Cloud-based communication solutions are attractive because the customer doesn’t need to manage the application and because of the payment model, a monthly fee instead of enormous upfront cost.

But Cloud providers don’t help with establishing the necessary local area network – and leave this enormous cost and task up to the customer. In this podcast, Kasslack suggests a look at the Centrex model: End-to-end control, no other applications to impact the experience, point-to-point topology – simple and reliable, no dependency on others. We then look at the NVT Phybridge CHARIoT series and how CHARIoT supports requirements and successfully enables cloud solutions. NVT Phybridge plug and play CHARIoT switches use any existing TDM/Coax/UTP cable to deliver full IP connectivity further (in terms of physical distance).

Visit www.nvtphybridge.com

Ed Wood, President and CEO of Dispersive Networks, discusses their technology and channel strategy with Don Witt of The Channel Daily News, a TR publication. Ed provides great insight into the basic components of a secure network. Not only must the network be secure, but all components, including IoT, must use a common security fabric. The IoT endpoints are essentially, entry points for those looking to breach a network. There is a way to secure IoT.

Listen in as Ed provides more detail on how Dispersive Networks addresses the serious security threat to carrier and enterprise networks racing to implement 5G solutions.

Future-Ready Networking 100% Software-Based!

Ed Wood

The Dispersive™ Virtual Network (DVN) provides the most secure, ultra-reliable, and highest-performing programmable networking that accelerates your digital transformation by connecting enterprise cloud applications, IoT, distributed ledger, big data, AI, and edge computing solutions.

Your Data Gets from Point A to Point B Faster:

All traffic is divided into separate, independent packet streams that are each sent simultaneously across different micro-segmented, individually encrypted paths across the internet from authenticated sources to destinations. If congestion or an attack anomaly is encountered the encrypted data packet rolls to a new unimpeded path to optimize your connectivity.

The Dispersive™ Virtual Network (DVN) ensures guaranteed packet delivery with improved service experience.

For more information, go to: https://www.dispersive.io/

“It’s really about peers talking to peers,” says Matthew Townend, Director, Research and Consulting of the Cavell Group. In this podcast we learn about the upcoming Cloud Comms Summit, which Townend describes as virtually the only vendor neural summit where service providers can meet, network, share and learn from each other in a single event featuring all of the major players. “There’s lots of events for enterprises and channels, but not much for providers… and the fact that we have all of the major vendors there makes it really different.” Joe Marion, Cloud Communication Alliance President, says there are three reasons to attend: “…insight, exposure and knowledge.”  Marion says that participants include, Elka Popova, VP and Senior Fellow, Digital Transformation at Frost & Sullivan, Dominic Black, Senior Analyst, Cavell Group, Diane Myers, Senior Research Director, IHS and Eric Burger, CTO of the FCC. Townend also discusses the networking possibilities, saying that he heard from a previous attendee who said he was able to achieve six months of meetings in a day. In the podcast, we also learn more about the Cavell Group and the Cloud Communications Alliance.

Visit https://www.cloudcommssummit.com/washington

Crisantos Hajibrahim, Chief Product Evangelist of Prodoscore.com

“Would you let people in your company conduct company business with their personal emails,” asks Hajibrahim, Chief Product Evangelist of Prodoscore.com. Hajibrahim points out that while a business would never permit personal email to carry organizational email, the use of personal cell phones at work and for work is no common practice. In this podcast Hajibrahim argues that the loss of data is damaging to companies not to mention regulatory, compliance, security, privacy and even branding issues. “The data’s there, we just need to grab it,” says Hajibrahim. Metrics, scoring and rewarding better behavior, are part of the solution, according to Hajibrahim. This podcast outlines Hajibrahim’s approach, with a product called Prodoscore, which provides simple and easy to understand employee analytics and then uses AI and other technologies to surface new opportunities.

https://www.prodoscore.com/

MSPs are facing challenges to profitability, customer retention and the pressures of being in a commoditized market. However, according to Ian McCarthy, Business Development Director at Virsae, MSPs can combine the “holy trinity of big data, AI, and cloud” to present a technology-centric view of the quality of interactions between a company and its customers. According to McCarthy end customers are trying to reduce effort, reduce complexity and increase revenue. McCarthy then outlines how Virsae can help with client retention, customer acquisition, growth, profitability, efficiency and innovation. We learn how AI, big data and other resources available to MSPs can be leveraged to overcome the commodity price war challenge by developing a differentiated product. McCarthy also profiles what a successful partner looks like, including a critical way of looking at service.

Visit www.virsae.com

Coming off a successful Cisco Live event, Mike Kulik CPO and SVP WW Product Sales, offers a big overview of the company’s CRM products. Bucher + Suter essentially develops solutions for Cisco users. In this podcast, Kulik discusses updates and details of their solutions. Kulik describes that putting together the things agents need, and the way a Cisco platform might be configured, can be a bit of a “science project”. Kulick reports that Bucher + Suter overcome this challenge by offering a seamless experience to the agent and an out of the box, easy to use CRM connector portfolio that is custom built for the Cisco platform. Kulik takes us through use cases and availability.

Learn more at www.bucher-suter.com.

According to Aaron Foss of Nomorobo, the telecoms establishment initially resisted the ideas of proactive filtering of robocalls. In this podcast we learn that Foss encountered some of the same thinking that led Bell to try to block third party devices over fifty years ago when ideas were being floated to aggressively counter spam. Having recently testified in front of Congress, Foss now finds himself at the center of highly sought-after technology as carriers struggle to help customers who are being impacted by robocalling, and many enterprises look beyond he carriers for a solution they can mount. Chuck French of Mutare discusses how he believes the way to counter the problem lies at the edge of the network instead of at the carrier level. Recorded over the holiday weekend, this podcast is being released just before Mutare’s spam filter officially becomes available on Monday, July 8. Many readers will recognize the Mutare brand and its long-term association with widely installed UC platforms.

Visit www.mutare.com

D&H Distributing, a long-term part of the UC and IT world has developed what it describes as a set of cloud services that places D&H partners at an advantage. In this podcast, Jason Bystrak, VP of Cloud walks us through the platform and how it enhances the ability of MSPs to offer hosted solutions and services. Bystrak discusses how XaaS (Everything-as-a-Service) offers MSPs new advantages and also outlines the company’s alliance with ALSO, a European based cloud platform. Bystrak discusses how these developments come together to offer D&H partner companies better and more distinguished opportunities in an already crowded market.

Visit https://www.dandh.com

“There are different paths to the same destination,” says Steve Forcum, a technologist with Avaya whose team focuses on cloud migration. “Everybody is different and unique and your business needs dictate with path you take.” According to Forcum, Avaya thinks a customized approach to finding a path to the cloud goes well beyond scalability. In this podcast, Forcum lays out Avaya’s thinking on cloud migration. Forcum reports that there are three types of cloud architecture: multi-tenant, multi-instance, and hosted cloud. We learn how Avaya defines these terms and then builds a customized migration path, as Forcum invited Avaya enterprise customers to have Avaya act as the GPS for the journey. Forcum estimates that after a decade of cloud implementation, only 5% to 6% of all enterprises have actually gone all cloud because enterprises encounter obstacles. We learn about two use cases where Avaya’s strategy worked, and how that strategy can work in other situations. Leveraging Avaya’s experience in both on prem and cloud approaches, Avaya can offer a blended approach, as needed.

Visit www.avaya.com

by Gary Audin

The business messaging industry is about to change…big time. Messaging is evolving from person-to-person (P2P) to now including application-to-person (A2P) messaging. You may know or will know soon that “short codes” are disappearing. This will considerably affect businesses and other organizations and their use of APIs.

Caroline Sutton, Senior Manager, Product Marketing at Bandwidth www.bandwidth.com and Gary Audin recorded this comprehensive EDUcast. Caroline covers the messaging impacts expected in 2019. She also points out that spam messaging is out of control and needs to be addressed. Caroline presents the evolution of messaging, the influence of the Cellular Telecommunications Industry Association (CTIA) and Federal Communication Commission (FCC). She then proceeds to present the popularity and value of messaging. She explains the unprecedented changes occurring in 2019. She continues with messaging functionality and three business tips. Caroline concludes with the benefits and value of local A2P messaging.

What you will learn in this EDUcast:

What is the state of messaging for 2019?

The evolution of messaging

P2P CTIA message classifications

Messaging success

Change and impact in 2019

The FCC influence

Meaningful messaging functionality

Business tip

Bandwidth www.bandwidth.com is a software company focused on communications for the enterprise. Companies like Google, Skype, and Ring Central use Bandwidth’s APIs to easily embed voice, messaging and 9-1-1 access into software and applications. Bandwidth offers a robust selection of communications APIs built around their own nationwide all-IP network, providing unmatched flexibility, control, and insight among CPaaS providers.

Contact information, [email protected] (800) 808-5150.

Useful resources:

“State of the Messaging Market in 2019”

www.bandwidth.com/resources/state-of-the-messaging-market-in-2019/

“Messaging Revolution: What’s happening with messaging in 2019?”

www.bandwidth.com/blog/whats-happening-with-messaging-in-2019/

“Are You Prepared for Text Messaging Circa 2020?”

www.nojitter.com/messaging/are-you-prepared-text-messaging-circa-2020