Telecom Reseller / Technology Reseller News

Now, more than ever, the modern UC network is dependent on power. That network is built with the quiet assumption that the lights are on. What happens when the lights go off? In this podcast, Ed Spears, Technical Marketing Manager at Eaton defines what a power management strategy is and lays out the case for its necessity. Spears discusses how develop a strategy, how that strategy can mitigate danger, disaster and simple inconvenience, not to mention the need for a continuity of business plan. We learn about tools in power planning, including Eaton’s annual blackout tracker.  Spears outlines different use cases of power management strategies in the field including applications by utilities and sporting event venues.

Visit Eaton.com

IDT Express offers a self-serve portal that gives SMBs the power to purchase DIDs, manage IPs, select termination quality, make payments and more, all in just a few simple clicks. IDT Express is part of IDT, a diversified communications company offering carrier services, UC, retail payment solutions and consumer offerings.  In this podcast Peter Broes, Director Product Management and Sid Bhutani, Vice President of Strategic Initiatives provide an outline of the company’s services and offerings. IDT Express also announces special offers for Telecom Reseller readers.

Visit https://www.idtexpress.com/

Don’t ignore sleeping revenue

“Well the challenge they (the channel) face today is that they’re stuck with technologies that were built in the eighties… and rather than take a shift in the architecture and take a shift in the technology itself, they’re trying to build enablement to work in today’s business environment and today business is done on the web, business is conducted on the web and customers find you on the web,” says Robert Cooper, General Manager for North America Channel, for Wildix. “And you need technologies that can address this external omnichannel communications capability.”

In this podcast, Cooper explains the meaning of differentiation, and why in a very competitive environment, the channel community need to seek partners who can help them stand out and who can actually help them deliver valuable and unique experiences. We hear about what Cooper describes as five principles of this approach. Cooper also talks about “sleeping revenue” in what he describes as untapped opportunities. Cooper outlines how Wildix can help with this process.

Visit www.wildix.com

See Wildix at ChannelCon Booth 116

TelcoBridges has been delivering high quality carrier grade solutions for decades and now they are expanding their reach with the launch of their FreeSBC  a years and a half ago and their ProSBC now. Alan Percy, Chief Marketing Officer at TelcoBridges, provides a short history of the SBC to Don Witt of The Channel Daily News, a TR publication and then lists a number of the features their FreeSBC supports including:

Alan Percy

Back to back user agent

Call routing

Traffic management

Load Balancing

Protection from DDOS and DOS attacks

Do not miss Alan’s presentation on Thursday about STIR/SHAKEN which will reveal how it provides a level of insurance that the caller ID information has not been spoofed, manipulated or modified. How can STIR/SHAKEN help with the robo-calling? What else is needed?

TelcoBridges designs, develops and manufactures carrier-grade telecommunications hardware and software.

With deployments in over 100 countries worldwide, TelcoBridges strives to continuously provide the highest standards of Stability, Reliability, and Integrity. To minimize the Total Cost of Ownership [TCO], TelcoBridges gateways offer the world's highest density gateways in the smallest form factor possible, and efficient modern power modules.

TelcoBridges flagship products are their FreeSBC virtual session-border-controllers and Tmedia VoIP media Gateways. These products answer the needs of session border control, VoIP gateways, telecom solution development platforms, and real-time network monitoring.

For more information, go to: https://www.telcobridges.com/

A major reseller opportunity

“Our whole business is built around certification, says Jeff Londres, CEO of NextUse. In this podcast, Londres outlines the care and precision that NextUse takes in IT asset disposition (ITAD) and data center decommissioning. Londres says, “We are the last line of defense,” in maintaining security and integrity in handling of IT products coming off line. In this special ASCDI podcast, Londres announces that NextUse is stepping up to fill the gap being left by Arrow Electronics departure from the asset disposition business. NextUse will be offering free pickups, fast track bids and a special customer on-boarding program. Londres also discusses a very accessible program for resellers and others to make revenue by partnering with NextUse. According to Londres, if a reseller makes a “friendly introduction” to an enterprise or a party wishing to dispose of IT gear, the NextUse team can take it from there. As the enterprise migrates through the digital transformation, proper, environmentally correct and secure IT disposal is more critical than ever, and with NextUse, it could be a good revenue builder.

Read the press release

Visit nextuse.us

Listen to the podcast below

ZOOM International, the worldwide leader in elevating customer experience, has announced the release of their new Elevēo Workforce Management (WFM) product. Elevēo WFM is purpose-built to meet the complex forecasting & scheduling challenges within the commercial contact center. The Elevēo WFM product is a Software as a Service offering with the option of per user or, an industry-first, hourly usage billing option.

Listen to the podcast on Elevēo Workforce Management (WFM), featuring Bill Devlin, CTO. Zoom International. Devlin discusses how Elevēo takes WFM to a new level and how the new release offers fresh opportunities for the channel community.

Forecasting and Scheduling Simplified

Forecasting a contact center schedule without technology can be daunting and there are many software products on the market, but ZOOM’s unique WFM offering focuses on simplicity and value. “The fundamental elements and metrics which drive successful contact center operations have not changed dramatically in the last ten to twenty years” Quips CTO Bill Devlin, “but the needs and demands of the contact center and its workforce have evolved significantly. Commercial and mid-market contact centers can be just as complex and difficult to run as their enterprise counterparts, but most software products on the market cater to the upper end of the spectrum.”

To fill this industry gap, the ZOOM team draws on experience with building intuitive, easy to adopt software and applies it to the workforce management side of the contact center equation. Elevēo WFM aims to reduce the stress, difficulty & complexity that commercial and mid-market contact centers face with traditional bulky WFM solutions. With a 30-day free trial and pricing as low as $6 per agent per month or $.036 cents per scheduled hour, pricing is also aimed at the commercial market.

Customer Friendly, Cloud Based

“Customers should not have to worry about infrastructure and platform”. States Barry Williams, Director of Platform R&D, “Customers want software that just works at delivers a quick time to value. For customers who want an elegant transition from manual tools like excel to a WFM tool, Elevēo allows customers to keep focus on their business, and not tool adoption.” Customers can expect a steady flow of enhancements to address the constantly evolving needs of their workforce and enterprise class uptime, scalability and security.

About Elevēo | Powered by ZOOM International

ZOOM believes that customer service excellence starts with understanding the voice of the customer. Once you understand how your customers really feel about you, it is easy to highlight excellence or reflect humbly and take corrective actions. Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflows. Our award-winning products are built using modern cloud native technologies and design principles to drive results.

Schedule a demo today at www.eleveo.com

Many telecommunications companies are racing to implement new technology to keep up with their competition and technology enhancements. They are finding that building custom solutions are too expensive and time consuming. Ruchir Brahmbhatt, co-founder and Director at ecosmob explains to Don Wit of The Channel Daily News, how his company, through the use of open source technology like FreeSwitch, OpenSIPs, Kamailio and Asterisk, they can deliver a solid base platform with some customized enhancements.

Open source’s image has changed greatly from being the shunned non-proprietary solution to being the solid common base solution that is endorsed by Telcos and enterprise around the world. Congratulations to FreeSWITCH and have a great CLUECON.

Ruchir Brahmbhatt

Company Overview: Disruptive Goals, Towering Quality, End-to-End Software Services and Solutions

Ecosmob Technologies Pvt. Ltd. has started providing customized IT solutions with a client-centric approach in 2007. In the over decade-long journey, they have offered high-quality, enterprise-grade IT solutions & services to global clientele.

They specialize in:

VoIP Solution Development

Mobile Application Development

Web Design and Development

Digital Marketing Service

For more information on ecosmob, go to: https://www.ecosmob.com/#home

“The workplace has changed very significantly,” says Jim Fairweather, Vice President Sales and Marketing for Americas at Sennheiser. In this podcast Fairweather walks us through results from a “The Way We Work” Sennheiser survey. We also learn about the SC 100 headset, including the SC 165, the SP 30 Bluetooth speakerphone system and the MB 360. Fairweather discusses the product’s, recently featured at the Microsoft Inspire conference, and how these products tackle the challenges of the modern workspace. Fairweather also comments on some upcoming changes at Sennheiser.

Visit www.sennheiser.com

“We’re trying to drive a higher level of quality,” says Pam Steed, Vice President Sales of Chipsalz. According to Steed, ESD packaging is critical, not only to successful shipping of memory cards and products, but to the image of the industry itself. In this podcast we learn how this new member of the ASCDI has developed a whole part of their business around offering the market bespoke trays and packaging to carry memory products with proper safety and security. “We call it nickels holding up dollars,” says Steed about how packaging that can cost as little as $0.03 per module can save on postage, shipping, and also expensive returns and failures. Steed also discusses Chipsalz traditional core business as a stocking reseller of memory, storage and optical gear. Steed outlines the steps her company takes to make sure that every product shipped has been inspected as ready to go, right out of the box. The company was established in 1992.

Visit www.chipsalz.com

According to Angela Leavitt, Founder and CEO of Mojo Marketing, there is no “silver bullet” in the quest to find the perfect way to market UC. Leavitt’s firm dedicates itself entirely to help companies in UC tell their story. In this podcast, Leavitt explains how creating what she describes as “Netflix” experiences is at the heart of a winning approach to marketing UCaaS. When a Netflix subscriber logs on, he gets a Netflix page custom made to match tastes and habits. Can that be duplicated for partners visiting service provider pages, or enterprise users visiting channel partner pages? Leavitt discusses the possibilities along with what she describes as things not to do. We also learn about Mojo’s work with the Cloud Communication Alliance (CCA) in the CCA’s work to broaden its base and brand in the cloud market, as well as the upcoming CCA event where Leavitt will be speaking on marketing.

Visit https://gimmemojo.com/