Telecom Reseller / Technology Reseller News

Brian Tompkins, VP of Sales, speaks to Don Witt of The Channel Daily News, a TR publication about the new channel strategy for VTech transition its branding to the newly acquired Snom brand.  VTech, a 2 billion dollar organization, wants to provide a unified product strategy for its customers in the channel.  To that end, where there were multiple operations, there will be a single unified operation providing high quality units for the channel. Their focus will be on:

Brian Tompkins

SIP Desk sets

Mobility Products

DECT Solutions

Conference Speaker phones

Digital Enhanced Cordless Telecommunications (DECT) is an industry standard that provides workplace mobility. A DECT phone allows you to roam in the office while you talk. The Snom family of DECT products ensures that business users don’t sacrifice functionality and quality with increased mobility. DECT product users can move from their desks without losing the ability to manage incoming inquiries.

Designed for use in small and medium-sized businesses to reduce cabling costs and allow rapid installation, or in front office and corporate environments to provide user mobility, Snom DECT solutions use a dedicated frequency band that is less congested than alternative wireless technologies. This allows for high quality audio with DECT's secure communication encryption. Setup is easy and intuitive thanks to the integrated installation mode on the Snom handsets. Their base stations make the Snom DECT solutions ideal for use across several floors or throughout large buildings. Snom DECT handsets provide options for professional indoor and outdoor use, including hard hat or industrial areas.

For more information, go to: https://www.snom.com/

by Gary Audin

Communication devices come in many sizes and flavors: conference units, phones, key systems, and public address systems. In the past, most have been proprietary and not interoperable with all PBXs and communications cloud services, which creates challenges. You would like to have devices that are not tethered to a single vendor or provider. You want to have a common device that can interoperate with multiple technologies as you migrate from a PBX to the cloud. SIP is the answer.

Tommy Lee, Director, Strategic Alliances, and Brian Tompkins, Vice President of Sales at Snom Americas, www.snomamericas.com are joined by Gary Audin in this EDUcast. Tommy spends time discussing the issues and problems encountered by both small business and enterprise when selecting the best communications solutions. Brian discusses the SIP wired and wireless solutions that are available today.

What you will learn in this EDUcast:

SIP Connections

Conferencing Technologies

DECT Wireless

Key Systems Today

Making the PA Work

Selecting the Right Solutions

Snom Americas, www.snomamericas.com, a VTech company, provides a full portfolio of strong brands and a diverse collection of telecommunications products that elevate the business customer and hotel guest experience through state-of-the-art technology. They are sold through a wide network of trusted partners and are backed by industry-leading warranties and U.S.-based training and support. The company has recently added an award winning collection of SIP phone systems, featuring compatibility with hosted and open-source PBX platforms.

Founded in 1976, VTech is the world's largest manufacturer of cordless phones and the global leader in electronic learning products from infancy through toddler and preschool. It also provides highly sought-after contract manufacturing services. VTech's mission is to design, manufacture, and supply innovative and high-quality products, while creating sustainable value for its stakeholders and the community.

“The ASCDI is a great community to join,” says Shirley Liu, President of Cloud Storage Corporation. Liu says she first heard about the AscdiNatd at a Brokerbin meeting and after doing some research she decided that the Ascdi was the right choice for her company. In this podcast we learn about Cloud Storage’s extensive inventory of storage products and how the company takes extra steps to make sure that all of their products are ready to install. Liu says that Cloud Storage, “…pay attention to detail,” which means every shipment contains products that have been tested to be install ready. Liu also discusses her company’s buying programs and secure hard drive wipe services. Liu's team works hard to provide the IT community with a very reliable source for memory products.

Visit https://www.cloudstoragecorp.com/ and  on Ebay at https://www.ebay.com/usr/cloud_storage_corp.

Transaction Network Services (TNS) provides many of the background transactional services that the companies in the telecom community rely on to generate revenue and in turn offer competitive and valuable services. In this podcast, Jim Tyrrell, Senior Director of Product Marketing at TNS outlines the company’s offerings with a special focus on the telecoms market. Tyrrell discusses the unfolding robocall challenge and the nexus of this problem with legislative and other developments. Tyrrell discusses what the data is telling us about robocaller tactics and trends and remedies for the problem. Tactics such as neighbor spoofing and snowshoe spamming are spreading from the consumer market into the business markets, with measurable disruption and costs to businesses. Tyrrell outlines the role crowdsourced data play combatting robocalling and we learn more about STIR/SHAKEN. Tyrrell also covers innovations TNS is offering to improve voice calling experiences.

More at https://tnsi.com/.

This 3-part series focuses on Cisco Partner profitability. We explore how Cisco Partners can increase the benefits they receive from Cisco incentive programs by incorporating reward management in both pre and post-sales processes, as well as in the ongoing customer relationship such as renewal management.

In the first podcast we talked about the many sales and incentive opportunities Cisco offers to Partners, providing benefits both to the Partner and their customers. We also highlighted some of the stringent requirements Cisco programs have and the challenges of managing those Cisco rewards.

In this 2nd podcast Marshall Eisenberg, a customer success advocate at Netformx, discusses how managing the Cisco programs and incentives early in the sales cycle provides a better opportunity to maximize profitability and increase margins.  He discusses while even the best can’t know it all, having clear visibility to stacking of eligible incentive programs using automation versus manual manipulation can be a game changer.  Testing for “what-if” scenarios early in the sales cycle will help to determine your best sales-focused cost & price strategy.  By leveraging tools that automate the process you will be able to decrease the cost you pay Cisco or distribution allowing you to maximize your cost discount potential on every deal.

For more details visit www.netformx.com or contact [email protected]

OrionVM’s wholesale Infrastructure-as-a-Service (IaaS) platform is transforming the ICT industry by enabling IT providers to gain differentiation in the deployment of premium cloud services, including the ability to white label their cloud offerings. Part of OrionVM’s secret sauce is a next-gen cloud architecture that underpins technically advanced, enterprise-grade cloud solutions to deliver significant cost-savings, control and flexibility.

In this podcast Daniel Pfeiffer, VP Marketing and Partnerships at OrionVM, discusses the advantages of choosing Wholesale Cloud for the IaaS needs of both the enterprise as well as the channel and MSP, SI and reseller audiences. "We provide something the large incumbents don't, especially when it comes to IaaS ready to provide QoS for voice solutions. We are unmatched for both the business opportunity our wholesale model offers, as well as the technical advantages of our cloud platform," says Pfeiffer. "With so many choices in the cloud marketplace today the real challenge, particularly for the channel, is how to deliver cloud solutions at a competitive price-point without sacrificing security, performance or brand identity."

OrionVM recently announced a partnership with WatchGuard, a leader in advanced network security solutions. The collaboration enables the turnkey deployment of enterprise-grade Unified Threat Management and firewalls and further strengthens OrionVM's growing  partner ecosystem of best-in-class cloud templates and apps integrated into the platform and made easily available to customers.

OrionVM is an award-winning wholesale Infrastructure-as-a-Service (IaaS) provider. The company’s revolutionary technology suite (virtual storage, compute, orchestration and virtual networking) enables the delivery of high-performing, highly resilient cloud solutions at market-leading price-to-performance ratios. The OrionVM Wholesale Cloud Platform supports private, public, hybrid & bare-metal cloud deployments and is built either for internal consumption or resale. Global customers include tier-1 telcos, publicly listed SaaS companies, and government agencies. The OrionVM company headquarters are in Sydney, Australia and the San Francisco Bay Area. More information can be found at www.orionvm.com.

With extensive background and first-hand experience with the UC and managed services markets, Chris Lee, CEO Cloud Age Solutions has a critical message for the service providers: adapt or be left behind. In this podcast Lee gives us a broad overview of the changing terrain of the market and compares and contrasts an asset light provider like RingCentral to a much larger legacy, last gen telco like Frontier, to demonstrate stark and emerging differences. Lee explains how big carriers are moving up market and expanding channels and emerging opportunities for mid-market opportunity for emerging carriers. Lee discusses services such as SD-WAN, UCaaS, and hosted contact center as a part of the picture. Lee says that emerging (asset light) carriers have become “network service integrators” in the cloud age. They need to manage services like ethernet circuits, voice origination / termination, TNs, CNAM, E911. Their challenge is to deftly manage the network services lifecycle from procurement to disconnection. Lee outlines how in the last 2 years, Cloud Age Solutions has built and launched a SaaS platform called GPXcloud and how these innovations offer a way for Cloud Age partners to not only build revenue but also cuts costs.

Learn more www.cloudagesolutions.com or send an email to [email protected] to learn more about our gpxcloud offering.

Whatever the discussion was a decade ago about the direction of UC, mobility has won the argument. Today, offering a mobile messaging platform is critical to growth. In this podcast. Anurag Lal of Infinite Convergence gives us a tour of his company’s flagship product, NetSfere. Lal describes how mobile messaging is infiltrating and being incorporated into other industries and then discusses how messaging platforms stack up with regard to reach, exclusivity, capabilities and the attractiveness to its audience. He also looks at customer perceptions of established social networks and their usefulness for social network alternatives. We learn about what differentiates NetSfere from its competitors in the mobile messaging market. We also hear some information from Lal’s presentation at Enterprise Connect about strategies businesses should use when implementing a mobile messaging platform.

Visit https://www.netsfere.com/

by Gary Audin

When you want to bring UC to a large scale enterprise, you need global support organizations. Scaling to 1000s of sites in many countries cannot be done by a simple upgrade of what you have. There are issues of global management, meeting customer SLAs, and handling trouble tickets arising in many locations all with different issues.

In this podcast, Patrick Joggerst, CMO and EVP Business Development at Ribbon Communications www.ribboncommunications.com discusses the joint effort of Ribbon and IBM supporting Hertz. We learn about how IBM and Ribbon Communications teamed up to take UC to a new level at car rental company, Hertz. “We are a carrier grade alternative for Unified Communications channel partners,” says Joggerst, providing robust solutions for today’s larger enterprises seeking to move to the cloud while delivering more UC to their users. The project is ongoing and Patrick discusses the future deployment of AI.

Ribbon Communications Inc. www.ribboncommunications.com  delivers market-leading software solutions that secure and power many of the world's leading service provider and enterprise communications environments. Built on world-class technology and intellectual property, the company's cloud-native solutions deliver intelligent and secure real-time communications solutions for the cloud, network, and enterprise edge. Ribbon's Kandy Cloud real-time communications software platform delivers advanced and embedded CPaaS and UCaaS capabilities enabling service providers to rapidly create and deploy high-value communications services.

According to Gidi Aldersberg, Marketing and Business Development Manager at AudioCodes, VocaONE and VocaNOM are exceptionally easy to deploy while being packed with features. In this podcast, Aldersberg explains that AudioCodes has come up with an AI product that delivers on the promise of AI: freeing labor from simpler tasks to be available for higher, more complex work. Aldersberg discusses telephony interfacing, available self-serve backend and natural language understanding, guided natural lingual understanding (NLU). We learn about the products in the context of a larger story AudioCodes is writing in creating, off the shelf, plug and play easy to deploy and easy to use products.

VocaNOM is an intuitive internal communication solution, allowing medium to large enterprises to communicate in the most effective, simplified way. VocaNOM enables employees to interact with one another using their voice alone, simply by saying an employee’s name. The VocaNOM solution seamlessly integrates with AudioCodes leading IP Phones, as well as an easy deployment over any PBX or IVR. VocaONE, AudioCodes’ Voice-driven Calling Assistant, is an easy-to-use solution that enables organizations, public institutions and retailers to handle thousands of calls each day, while maintaining high-quality customer experience. Based on AudioCodes’ state-of-the-art voice recognition technology, VocaONE provides callers with an ‘always-on’ 24/7 calling solution that dramatically improves customer experience and satisfaction while significantly reducing costs associated with customer service.

Visit https://www.audiocodes.com/