Telecom Reseller / Technology Reseller News

With a company name that pays homage to historic roots of UC, 2600hz is one the leading companies in the cloud communications space, enabling partner companies of many sizes to offer UCaaS. “We have quite the customer base,” says Miriam Libonati, Head of Marketing. In this podcast Libonati discusses how 2600hz enables partners from “mom and pop” smaller firms up through large scale carrier grade operations. We learn about the company’s flagship Kazoo platform, and offerings that Kazoo provides. In June 2600hz will host KAZOOcon, a conference for 2600hz partners and customers. Libonati says that everyone in the cloud community is invited and the event will feature speakers and content from the CCA. CCA: Chairman of the Cloud Communications Alliance, Clark Peterson, CCA activist, CEO and entrepreneur Dave Gilbert and CCA president Joe Marion will be speaking at the event.

More at https://2600hz.com/

Tracy Fox, Director of Partner Enablement at Foresite, outlines their service provider offerings to Don Witt of The Channel Daily News, a TR publication. The services include Managed Security and Compliance Services for enterprise via the Reseller Channel.

Recently selected by the venture capital group called Elsewhere Partners based on:

Exception software

Customer centric

Established success

It is all about the reseller and clients experience – Foresite developed the ProVision dashboard, which is a visual way for the reseller or client to identify where they stand in regard to testing, breaches, upgrades and more.

Foresite follows a very structured procedure for their channel activity.  It is in place to safeguard the channel for distribution and the resellers so they can feel comfortable discussing and bringing on their best customers forward to use Foresite technology.

Foresite is a global service provider, delivering a range of managed security and consulting solutions designed to help their clients meet their information security and compliance objectives. In the face of increasingly persistent cyber-threats, Foresite’s solutions empower organizations with vigilance and expertise to proactively identify, respond to, and remediate cyber-attacks and breaches where they occur.

Their team of industry veterans work as an extension of their clients’ staff, providing peace of mind while securing their most important assets.

For more information, visit them at http://www.SaaSMAX.com or http://www.foresite.com

“Now we have a portfolio of products outside of the traditional desk-based UC product that they can offer that is plug and play, easily deployable, and is a peace of mind offering for any other their customers…” says Adam Robertson, Senior Product Marketing Manager for Jabra regarding the Jabra Evolve 65e. Released this week, Evolve 65e are soft neckband earbuds, the newest addition to the company’s Evolve franchise that’s engineered for mobile-first professional users. Robertson discusses the products UC certification and Jabra’s work on making sure the product works for Skype for Business. We learn about the comfortable design, engineered to be used all day, with battery life and range to provide workers full office level mobility and a charge for multiple contiguous use all working day. Built in collaborative tools such as busy lights means the product will help workers manage calls, meeting and blocks of work. Robertson also discusses channel opportunities.

Visit https://www.jabra.com/evolve65e

It is long overdue.  Sending faxes over the internet has been a problem since they first started sending them.  It is still an essential part of businesses but always the after-thought when migrating to the cloud. Faxes are not an after-thought any longer. Darren Nickerson, Founder and President of T38FAX, has been involved with faxes and the internet for decades. He explains to Don Witt of The Channel Daily News, a TR publication how he does it. It is a very interesting explanation of how he identified the actual internet-fax problem and how T38FAX fixed it.

If you are a carrier, large enterprise or SMB you need to listen to this podcast.  You will then want to call T38FAX and sign up.

Their T.38 implementation is exceptional, and because it’s their own in-house technology they’re constantly improving it.

They really know what they’re talking about. Ask most people how to get T.38 working and they’ll simply parrot back what google has told them – namely to slow the speed down to 9600 bps and turn off ECM error correction. This misinformation is so widespread that most carriers intentionally disable ECM support in their T.38 gateways. T38FAX thinks that’s crazy – the whole point of a facsimile is to have an exact copy of the image on the other side and that doesn’t happen without ECM, and if you slow the speed to 9600 you’re eliminating faster speeds and modulation speed that help cope with challenging audio conditions.

For more information, go to: https://www.t38fax.com/

The medical industry is one that is highly regulated.  In order to stay in compliance, companies need to rely on tested Quality Management Software (QMS). Gus Collins, the Chief Commercial Officer for CHECKSOLO explains their product and their approach to the US market to Don Witt of The Channel Daily News, a TR publication.

The user portal is the main gateway to the product.  It allows those that are experienced and those that are not so experienced to create modify and maintain reports that are very detailed and meet required General Data Protection Regulation (GDPR) requirements.

If you are looking to protect client information, you will want to check out this podcast and listen in on Gus while he talks about some of the great benefits.

VERTHOS QMS provides the four major categories of integrated analytics and reports: Operational management reports identify process bottlenecks and people who are not fully engaged, trend reports show efficacy of your processes, the real-time analytics dashboards let you slice your data exactly as you prefer, and the individual task reports provide a perfect evidence trail.

VERTHOS QMS was optimized for mobility—including on and offline access (unlike legacy apps that use heavy VPNs, browsers or email to simulate mobile access). Every type of task or process looks and works identically on your desktop, tablet and phone.

For more information, go to: http://www.saasmax.com or https://www.checksolo.com/

Amidst all the talk of AI and cloud, end points remain critical. In this podcast, Jennifer Adams, Global Go-to-Market Strategy & Programs, for Poly, discusses what she describes as the “first three feet”. Reflecting on the changes going on in the market, Adams discusses the “usage, utilization and adoption” aspects of adopting and deploying in wearable and other end point technologies. In a far-reaching discussion, Adams reflects on how Poly seeks to understand how people work and to match the needs of those circumstances with products that deliver great experiences. We learn about the growing role of software and the idea of selling recurring revenue creating services from end point and headset sales. Adams gives a big view look at Poly’s new products and discusses what she describes as empathy, a way of looking at the end user and understanding the needs and the job being performed. We hear about global trends and local channel opportunities.

Visit www.poly.com

For all your Poly needs, please reach out to Fontel Inc who is a Plantronics distributor. For more information visit www.fontel.com or send an email to [email protected].

Talkdesk, a cloud contact center for innovative enterprises, and Mitel, a global leader in business communications, have announced a strategic partnership to help enterprises transform to meet the demands of today’s digital consumer. Mitel’s MiCloud Connect CX, a new, all-in-one cloud contact center powered by Talkdesk offers a unique Contact Center as a Service (CCaaS) solution. In this podcast Tom Milligan walks us through the announcement and real-world use cases.

Visit Talkdesk

In less than ten years, Joel Maloff, Senior Vice President of Strategic Alliances and Chief Compliance Officer at phone.com has been a part of a big expansion of the company’s community of channel partners. A key component of the company’s growth has been healthcare, which means meeting demand for HIPAA-compliant, cloud-based communications services. In this podcast Maloff discusses in detail the mechanics of compliance and why it’s critical for companies in cloud communications to partner with a company who has put their arms around this critical regulatory framework. Maloff also discusses phone.com’s open APIs and customer support drive expansion across the U.S. and Canada.

Visit www.phone.com

Every once in a while, a product comes along that just works, makes life easier and more enjoyable. SaneBox fits the bill. Everyone has email and everyone also devotes a great deal of time processing it every day. Dmitri Leonov, co-founder of SaneBox, explains to Don Witt of The Channel Daily News, a TR publication, how their product allows users to process email more efficiently while reducing time spent trying to manually filter and respond to the growing volume of email.

Features include:

Nothing to install or learn

Bank-level security

Prioritize your Inbox

Powerful admin controls

SaneBox has a few rules for their solution:

The customer doesn't have to do or learn anything

It has to work everywhere people check their email today

It has to be as secure as humanly possible

It has to get better over time

It has to be valuable enough for people to be happy to pay for

And this is how SaneBox came to life. It's a simple service that analyzes your past behavior (which emails you open, which you respond to, how quickly, how often, etc) and determines importance of incoming emails without ever looking at the content (only the headers).

For more information, go to: http://app.saasmax.com/marketplace#/search/terms=sanebox

Very few companies offer a complete carrier package that includes add on opportunities for MRR. Jayson Jones, VP of Sales and Business Development for SkySwitch, reviews the various components included in the SkySwitch solution with Don Witt of The Channel Daily News, a TR publication.  They not only include the core telephony solution, they also include billing, virtual fax, contact center and more.

Their latest addition is the SMS support which targets businesses that want to reach out to the current texting trend by enabling the capability for their business. This is a must in the future for businesses and will evolve more in future communications standards. There are many ways that business can take advantage of this feature.  One of the best ways to apply the technology is to implement it on their company website 800 number, which as of late, has become underused due to VoIP advancements.

SkySwitch is a next generation communications platform provider. They empower white label resellers to offer next generation communications services to their end users.

These services include Hosted PBX and UCCaaS (Unified Communications and Collaboration as a Service), Hosted Call Center, Virtual Fax, Web Conferencing and video Surveillance.

Behind the scenes SkySwitch provides the Application Systems as well as Operational and Business Support Systems needed to make everything work together seamlessly and with minimal downtime.

For more information, go to: http://app.saasmax.com/marketplace#/search/terms=skyswitch