Telecom Reseller / Technology Reseller News

Imagine a public transit system that speaks to you personally about which bus to board and when. Imagine a rail system that told you which platform to use, or a retailer that could give you a personal tour of a product. Chat bots, cognitive voice, AI and AudioCodes voice.AI gateway makes all of these possible. In this podcast Eric Bauer, VP Marketing and Business Development, walks as through the AudioCodes announcement and possibilities this development offers. “AudioCodes knows voice,” says Bauer as he outlines the practical applications enterprises could deploy and the type of inventive opportunities awaiting the channel.

Visit www.audiocodes.com

Today, endpoints are more than equipment. As-a-Service is now part of the picture. In this podcast, Wendy Dawson, Senior Business Development Manager, Global Software, Poly, walks us through the latest version of Plantronics Manager Pro, v3.13. We learn about UC&C adoption and headset management that Plantronics Manager Pro makes possible. Dawson also “discusses data your way with APIs”, an option that allows for customization. Dawson takes us through the highlights of v3.13. Channel opportunities include the development of a consultative services practice to help enterprise customers get the most value from their UC&C investment.

Visit www.poly.com

For all your Poly needs, please reach out to Fontel Inc who is a Plantronics distributor. For more information visit www.fontel.com or send an email to [email protected].

“We focused on building a platform that would help remove friction out of helping the channel provide cloud communications provide UCC services for the customer,” says Alan Rihm, Chief Executive Office of CoreDial. In this podcast Rihm discusses how the company has thrived through the early days of hosted services through an era of digital transformation. Rihm discusses the company’s support for core smaller enterprise and small business market while continuing to build solutions for larger users too. Rihm talks about CoreDial’s investment in ruggedizing its infrastructure and initiatives to “add nines” to reliability. CoreDial now offers a CCaaS (contact center as a service), which Rihm sees as broadening the conversation the channel has with the market. We also learn about the company’s news and initiatives.

Visit www.coredial.com

Now more than ever, customer experiences are critical differentiators, and the contact center is for many companies, the flagship for customer encounters. In this podcast Rob McDougall of Upstream Works discusses how integration is critical to optimizing customer experiences. According to McDougall, Customer Experience is the last frontier in competitive differentiation. But where to get started? McDougall urges, “Well, don’t try to boil the ocean for a start, which many companies do. Look at how you are measuring things, and if you lack data, then start to measure where you can.  The data will tell you where you need to focus – and focus is a must.” McDougall offers us an understanding how to integrate the key database elements, channels, and applications that are core to designing and executing a customer experience strategy that is both achievable and drives real business value. We also hear about roadblocks: separate systems, departments, information, and databases that don’t speak to each other. McDougall discusses arcane processes that undermine agent productivity and morale, and how very old technology and long-established processes can work as cross-purposes in delivering customer service. McDougall calls this “Dis-Integration”. We learn about how companies can overcome these challenges and how Upstream Works can help.  With twenty years of experience, Upstream Works offers answers. McDougall discusses Upstream Works for Finesse solution. We learn about Upstream Works' API Integration Model which allows for customization and integration.

More at https://www.upstreamworks.com/

“We are looking for resellers,” says Robert Lancer, Chief Technology Officer at Collaborizm. Collaborizm is a developer community consisting over 100,000 developers worldwide. In this podcast, we learn about how Collaborizm helps match talent with need in the developments of apps and other projects. “We can get something very complex developed very quickly, and then help you as a company get it supported,” says Lancer. Lancer is now looking for resellers who might connect the community with more projects. This podcast recorded at Enterprise Connect offers an overview of the community and how Collaborizm can help people connect with each other in building apps for the network and much more.

https://www.collaborizm.com/

“As things are becoming more digital, everyone is focused on how they rethink their network, says Brian Kracik, Senior Director Product Marketing, Enterprise Communications and Cloud Services for Oracle Communications, reflecting on the recent Enterprise Connect event and the sweeping changes occurring in the world of enterprise communications. Kracik thinks that move into data makes Oracle Communications, more than ever, a leader in the enterprise communications space.  In this podcast we learn about what Oracle featured at EC, including the announced Oracle and Microsoft certification of Oracle Enterprise Session Border Controllers (E-SBCs) for use with Direct Routing in Microsoft Teams. Gary Levy, Worldwide Vice President of Enterprise Alliances and Channels for Oracle Communications gives us an overview of the certification. Kracik reports that many attendees were surprised at the collaboration between the two cloud giants, Microsoft and Oracle, but pleased to have the additional resource available. “Networks are becoming more elevated,” says Kracik, “…and we play at many levels.” According to Kracik, from edge, to core, to application, Oracle can deliver value.

Visit https://www.oracle.com/industries/communications/

“Cloud is stealing the show,” says Tim Armstrong, Vice President, Product Marketing at Nectar Services. With that in mind, Nectar revealed at Enterprise Connect Nectar 10. In this podcast Armstrong walks us through the announcement. “Gone are the days of monolithic UC platforms that dominate the entirety of a UC experience,” says Armstrong, noting that today’s solutions involve multiple sources. Nectar 10 provides purpose-built, multi-vendor monitoring, diagnostic and reporting capabilities to support cloud, on-premise and hybrid collaboration environments. “It’s (Nectar 10) a completely new engine that we’ve built with an architecture in the cloud,” Armstrong reports.

Read the press release

Nectar Services Corp.

In this podcast Todd Carothers, EVP of Sales, Marketing and Product, for CounterPath offers a broad overview of market forces and changes. The rise of video, the splintering of tools, and the rise of collaboration are a big part of the picture. Carothers then offers us insight to what he sees as the key underlying drivers and the emerging trends. Stay tuned for predictions for the coming year as we close out an eventful decade that saw the industry witness the downfall of onprem giant Nortel and the rise of cloud giants. As ever, customer need, what enterprises need to connect to their customers, vendors and partners will color demand. We also learn about Bria Teams Pro as Carothers walks us through CounterPath’s collaboration solutions.

Visit https://www.softphone.com/

“Were happy to sell either one,” says Jim Machi VP of Marketing at Sangoma. In this podcast, Machi discusses Sangoma’s ongoing support for customers whatever their preferences, be they onprem or cloud. Machi updates us on Sangoma’s purchase of Digium and the company’s continued support pen source communication software. Sangoma Technologies is a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions for SMBs, enterprises, OEMs, carriers, and service providers. Sangoma is the primary developer and sponsor of the Asterisk project. Machi discusses how a successful 2018 has led to an even more expansive 2019 as Sangoma backs up customers on many migration paths. Machi discusses ongoing channel support for Digium.

Machi also discusses Sangoma’s partnership with VOIP SUPPLY, a leading distributor in the UC market and a place Machi describes as a source for, “…everything VOIP, from hardware, to support to phone provisioning.”

Visit www.sangoma.com

At the recent Enterprise Connect conference, LogMeIn featured their new brand GoTo, including GoToMeeting, GoToWebinar and their new UCC solution, GoToConnect. In this podcast, Pablo Gargiulo, VP of Sales at LogMeIn walks us through the LogMeIn product portfolio and the company’s ongoing mission to make conferencing simple. In this podcast we learn how LogMeIn strives to keep their SaaS products simple and robust. Gargiulo also discusses their new channel program.

LogMeIn, Inc.