Telecom Reseller / Technology Reseller News

Panasonic is unique in the cloud world. They manufacture things, and not only end points. The storied company is the only company in the UC world to offer platforms ranging from cloud delivered services, to onprem VoIP, and even TDM. In this podcast Gary Moeller, Product Manager, Unified Communication and Oliver Bodden, Senior Product Manager, Unified Communications discuss Panasonic’s membership in the Cloud Communications Alliance. We learn about Panasonic’s Unified Communications organization and its products and services. We hear about a large variety of end points, SIP Trunking options and how Panasonic delivers many features to customers who chose, or perhaps need to remain onprem. Partnering with Panasonic offers a single brand with a spectrum of choices, which might help channel partners offer more.  Panasonic is excited about being a CCA member and is looking forward to work based of collaboration with CCA members.

According to Sennheiser President Jeppe Dalberg-Larsen, Sennheiser’s highly regarded microphone and audio technologies enables the communications end point manufacturing unit to offer a premium grade product to the end user market. Recorded at the recent Enterprise Connect event in Orlando, this podcast features Dalberg-Larsen discussing several major initiatives Sennheiser announced: new wired Premium Century headset with ANC (active noise cancelling) and proximity sensor , headset with ANC for concentration, calls and entertainment , a new wireless speakerphone designed for instant conferences that can be staged anywhere , and availability of USB-enabled headsets integrated to Amazon Connect and Amazon Chime. Dalberg-Larsen discusses Sennheiser’s large scale presentation at Enterprise Connect. Dalberg-Larsen notes how Sennheiser believes that offering products that work seamlessly with as many platforms as possible is critical, now more than ever, as for example the announced USB-enabled headsets integrated with Amazon Connect and Amazon Chime.

http://sennheisercommunications.com/

“Providers focus on features, but fail to address the biggest issue,” says Richard Kasslack, who is the Vice President of Sales, North America for NVT Phybridge. Eventually the network is loaded with features that are actually applications competing for bandwidth. This leads to what Kasslack describes as a disconnect: effectively connecting the Cloud solution back to your LAN - and then to each of your devices. Kasslack argues that SD-WAN was developed in an attempt to improve connections between device and application, but that it still leaves a gap, specifically the connection from the De-mark to the Desktop. Kasslack says, “PoLRE can transform existing voice network into separate and secure IP platform for your Cloud-based communication solution”, which he says can avoid layering onto data network and competition for bandwidth.

Visit www.nvtyphybridge.com

It’s one thing to grow an “as a service” business. It’s another matter to retain and build on the customer base a rising company obtains. In this podcast Michael Sterl, a co-founder of Cloud Optik discusses the next challenge for carrier service companies. Customer churn, the high cost of new customer acquisition, and the challenges of good on-boarding are now the new issues facing the cloud community. Sterl walks us through the problems companies face if they lack what he calls a customer success strategy. Using technology to nurture customers, deliver better service, match their needs and become what Sterl calls a trusted advisor. Sterl discusses layered CRM usage, analytics and other resources.  Avoiding offering duplicate services and ultimately a race to the bottom, Sterl instead calls on cloud leadership to deliver on the promise of powerful technologies they are deploying.

Visit cloudoptik.com

At our inception, we started out as a white-label service provider,” says Medy Shahoveissi of BluIP. Shahoveissi reports that this meant BluIP had to have a stringent customer service offering and a solid Tier1 carrier Cloud UC platform, as BluIp built its service from the ground up and grew through an “organic” process. In this podcast we learn about BluIP’s unique services and offerings. According to Shahoveissi, BluIp’s Microsoft offering is unique and fills the gaps left in PBX feature-set by Microsoft’s phone system. BluIP overlays legacy features such as faxing, extension-dialing, analog integration, and offers advanced applications such as IVR and Contact Center and even provides paced migration from legacy platforms to cloud UC services with no interruptions. The service is usage-based including predictable monthly recurring fees. Shahoveissi lays out the case for the enterprise and the opportunities available to the channel.

Visit www.bluip.com

According to Robert Cooper, General Manager for United States, channel companies just cannot think of themselves as being in the telecom sales. BCaaS, business communication as a service is the watchword of the hour. In this podcast we learn how Wildix is preparing their customers for change. Recorded right after the Wildix Annual Convention in Washington D.C., this podcast reports on the convention and how Wildix is helping partners become BCaaS. We learn about the nature of changes in the UC market and how Wildix products offer success in a new environment. Dimitri Osler, CTO walks us through a part of the Wildix product portfolio and Steve Osler, CEO, discusses how as a company Wildix is moving the needle in the UC community.

More at www.wildix.com

Optanix is a long time MSP specializing in real-time communications use cases (such as UC, Contact Center and collaboration). The company has taken its own service assurance platform and released its first stand-alone software product to partners and customers. Optanix Service Assurance platform features machine learning and advanced analytics capabilities, making it the first AIOps solution aimed specifically for Unified Communications, Contact Center, and collaboration environments. Optanix offers full stack detection and monitoring.

In this podcast we learn how Optanix offers not only real rime monitoring but the insight of knowing about a problem before it occurs. Edmond Baydian, Chief Strategy Officer and Eric Stinson, Director, Product Marketing, walk us through the Optanix Platform and how it differs from other solutions. We learn about what types of information Optanix collects and monitors, especially for call centers and UC. The product has won recognition this year and offers opportunities for MSPs and the channel. This podcast discusses the Optanix Partner Program.

More at https://www.optanix.com/

“I want to argue that it (customer service) might be the only battleground,” says Warren Levitan, CEO of Smooch.  In this podcast Levitan discusses Smooch and the state of the contact center community, including the centrality of the contact center in making or breaking brands. Smooch powers award-winning conversational experiences for CX leaders like Four Seasons, Betterment, LVMH and Uber and more than 100 global customer engagement platforms, including Oracle, Zendesk, Genesys, Sparkcentral and Clarabridge. It provides a single API that connects any business software to all the world’s messaging channels - including Facebook Messenger, WeChat, Apple Business Chat, SMS and WhatsApp - unifying all customer interactions into a persistent omnichannel conversation. Levitan covers Smooch, the many ways customers interact with the contact center and much more.

More at https://smooch.io/

While some video solutions have focused on big conference spaces, Lifesize has been thinking about scalable solutions that match small spaces. In this podcast, Michael Helmbrecht, COO, gives us a view of Lifesize, and the Lifesize solution set. We learn about Lifesize Dash™ kits and Lifesize® Icon 300™ and the value of 4K video and content sharing. Helmbrecht discusses why he feels it’s imperative that huddle rooms and other meeting places be equipped with these technologies.

Visit www.lifesize.com

At Enterprise Connect, Cameron announced his latest venture - Edify Labs. In this podcast, Edify Founder Cameron Weeks describes his new company. Edify Labs says that their platform redefines the way businesses manage customer experience (CX) and internal cross-team collaboration. Cameron says, it is the first and only platform to offer complete Business Communications as a Service (BCaaS) functionality in a single tool with a single dashboard from a single vendor. Edify is a cloud-based business communications tool that combines the core functionality of Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS), and Unified Communications as a Service (UCaaS)/PBX platforms with customer success tools. In this podcast we learn about this new company and its flagship product. Cameron tells us how Edify Labs offers unique and cost-effective solutions.

Visit www.edifylabs.com