Telecom Reseller / Technology Reseller News

“VSM monitors tens-of-millions of UC network end-points,” says Virsae COO Ross Williams. “But the real magic is in the data VSM captures – things like interactions, new events, and log entries. All this data provides a live picture of network health, so clients can fix problems on their network fast, often before their customers notice,” he says. “And the really cool thing is that all our clients benefit from the intelligence gleaned from VSM’s global client base.”

The idea of crunching big data so an entire community of users benefits from shared learning is part of the Virsae story we hear about in this podcast about Virsae Service Management (VSM).

Williams discusses VSM’s major step forward in data processing, including their experience with Data Lake technology, which he says puts Virsae ahead of the market. He says the opportunity to store raw, non-archived, non-summarized data for up to 13 months has vastly improved VSM’s ability to understand customer interactions.

Demonstrating the latent value in so much data, Williams says in one instance VSM analyzed over a half a million calls to resolve an ongoing issue in under 30 minutes.

Williams also discusses VSM’s compatibility with vendors such as Avaya, Cisco, and Microsoft, and now NEC.  According to Williams, VSM enables Virsae business partners to apply an IT service management framework to multi-vendor UC platforms.

We’ll also cover AI and pick other trends likely to emerge in 2019.

To learn more visit www.virsae.com and www.azure.microsoft.com/en-us/solutions/data-lake

by Gary Audin

For the VAR, MSP and Systems integrator (SI), the channels for vendors are facing new modes of business. The typical customer is looking for OPEX not CAPEX solutions. As the cloud keeps growing, what can a channel do to retain their customers and generate a viable revenue stream?

Robert Cooper, EVP at Wildix www.wildix.com and Gary Audin look into the future of communications technologies in this 14 minute EDUcast. This is the first in a 3 part EDUcast series. Robert answers the following questions for those in the channel:

Does the outlook for VARs/channels look bleak? Are they facing bankruptcy?

Customers are phasing out their PBX and legacy technologies. How do these drivers affect the VAR/channel?

What are the challenges the VAR/channel will have to face such as competition by vendors and support resource limitations? Are they an endangered species?

What do you mean by the traditional UC misalignment?

What are the delivery models and pricing structures you think are important for UC?

You define five small business issues. What are the two most important ones that the VAR/channel should focus on?

What you will learn in this EDUcast:

Business Communications

Digital Transformation

Focus and Goals

Business Issues

UC Misalignment

Value Drivers

Bottom Line

Wildix www.wildix.com is a multinational company that develops browser-based Unified Communications solutions and VoIP products. The company relies on the network of Certified Business Partners who install Wildix systems in Europe and in the United States. In 2005 Wildix opened its Research & Development center, and in the following years the company opened sales offices across Europe and in the United States.

The Wildix solution is aimed at small and medium businesses, between 50 and 1500 users that need to provide their employees and collaborators with efficient yet simple to use communication tools. Wildix system was designed to be easy to install and to manage with low maintenance costs.

Wildix system is a complete and scalable solution for companies that need to upgrade their communication tools by introducing such features as videoconference, chat and users presence, and in the same time, reduce operating costs.

Resources:

Video Tutorials: https://confluence.wildix.com/display/DOC/Video+tutorials

WebRTC White Paper: https://www.webrtc-voip.com

Blog: https://blog.wildix.com

Modern LAN Podcast Series Episode #1

"The Internet of Things allows organizations to increase efficiency, work smarter and become safer", says John Croce CEO of NVT Phybridge. "However, we must reassess traditional network design methodologies as we consider the impact of IoT endpoints on the local area network". Croce cites the example of a casino being hacked through the thermometer of a fish tank as just one example of the vulnerabilities of this new era.

Modern LAN white paper and the principles within are the result of Frost & Sullivan industry analysts recognizing an alarming trend - IoT deployments are impacting the business network in an alarming way; raising concerns around network complexity, network performance and reliability, network security, long deployment times, environmental concerns, as well as the infrastructure costs and barriers that organizations are experiencing as they attempt to support IoT deployments.

This is episode 1 of a 7-episode podcast series in which John Croce and Doug Green will discuss the six principles of the Modern LAN; as well as why every consultant, system integrator and end-user needs to be familiar with the principles and how organizations have already leveraged them to achieve better results.

Download the Modern LAN white paper free at https://go.frost.com/modernlan

Learn more about NVT Phybridge at http://www.nvtphybridge.com/chariotproducts/

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE).  In this podcast, 2Ring’s Lyall Shepperd walks us through Gadgets 4.0. We learn about text, email routing, and CTI integrations. “We have stepped into the arena for multi-channel,” says Shepperd. “We've been listening to our customer, we’ve been listening to our partners in our ecosystem… and they’ve all be asking for more feature functionality around the Cisco Social Miner platform.” 2Ring uses Social Miner and then layers on added functionality. We also learn about CTI integrations. 2Ring will be featuring these innovations at the 2018 Cisco Customer Journey Solutions Sales Summit next week New Orleans.

Visit www.2ring.com

by Gary Audin

You are a channel, VAR or MSP. How do you keep up with all the vendors and providers that are in your market? Too many vendors and providers will dilute your efficiency, cause confusion, and limit your ability to select the best solutions for your customers. This is where a master agent provides value and offers benefits vs. trying to deal directly with many vendors and providers.

Cory Dzbinski, Training and Develpoment Manager at WTG www.wtgcom.com and Gary Audin recorded this podcast at the Channel Partners Evolution conference. Cory provides reasons why a master agent is better than dealing with 100s of vendors and providers directly. WTG provides more than selling tools. They offer 6000 modules of training through their Learning Campus online. Cory points out that WTG can bring new revenue streams to VARs and MSPs though energy services that are becoming part of IT. Cory invites anyone to attend their Cloudology road events to learn more about what a master agent can offer.

WTG www.wtgcom.com is a Connectivity Services Distributor and one of the top Master Agents in the U.S. Commerce Consulting Corporation (CCC). WTG’s parent company, is a sourcing expert and has the most diverse portfolio in the industry, creating IoT solutions with over 200 providers, including voice, data, managed services, cloud products, and associated services. It also includes the specialty divisions with dedicated extra support: Cloudology, award winning wireless/mobility, Equipment, International, Wholesale, Cost Containment (TEM, Logistics and all other Cost Containment) and its Energy Division, NuAge Energy, which includes Electricity, Natural Gas, Revenue Recovery, DSM and LED Lighting. WTG Agents have the ability to sell and consistently expand their business without revenue commitments or quotas. WTG is 100% partner driven and pays top commissions in the industry.

It started a couple of years ago. Not much at first, but recently, Robo-calls to the mobile phone as well as Neighbor-spoofing has become a real problem.  It is anticipated that by 2020, 50% of the calls will be fraud, Robo, or neighbor spoofing calls. Bill Versen, the Chief Product Officer of Transaction Network Services speaks to Don Witt of The Channel Daily News, a TR publication about the TNS solutions to the Robo-call problem.

With 24% of the high-risk calls occurring on Monday followed by Saturday at 17% and Sunday at 19%, it seems like one’s mobile privacy is gone forever.

Through the help of TNS, carriers can provide customers an early warning system that alerts them to a calls possibility of being a Robo-call, fraud, or a neighbor-spoofing call.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

TNS manages some of the largest real-time data communication networks in the world, enabling industry participants to simply, securely and reliably interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. TNS’ existing footprint supports millions of connections and provides access to critical databases. TNS’ network securely blends private and public networking to enable customers to utilize a single connection for “one-to-many” and “many-to-many” connections over a global platform.

For more information, go to: https://tnsi.com/

“We help customers build a complete solution rather than a product set,” says Paul Emery, VP of Cloud Solutions and Services for ScanSource in Europe. “Whereas in the past we might have helped partners with one aspect of an entire deal, now we are helping partners with the entire solution.” In this podcast we learn about the cloud products and solutions ScanSource is offering the market, and specifically her partners as they migrate both their customers and their own business models to the cloud. ScanSource, a long-term member of the Cloud Communications Alliance, actively promotes the cloud communications industry along with supporting individual customers in finding opportunities in the digital transformation of communications.  “We have the leading UCaaS, CCaaS providers in our portfolio.” In addition to offering leading brands, ScanSource solutions also includes CCaaS data center connectivity, security and more. From being a company known for shipping IT devices and products in brown boxes, that were installed into a larger platform, ScanSource offers a complete solution in the cloud.

Visit www.scansource.eu

“The name Unitas means unify in Latin,” says Unitas Global’s CTO, Grant Kirkwood. “That’s what we set out to do, we want to unify and simplify technologies that are commonly purchased as bespoke collections of solutions and put them together into one managed end to end solutions.” In this podcast we learn about their recent announcement of its global cloud-first connectivity solution which the company reports, provides reliable, scalable, software-defined connectivity to hundreds of cloud infrastructure and SaaS applications in ove. “Think of it as a bit like an Expedia, but for cloud connectivity.” Kirkwood gives us a tour of his product that provides a remarkable amount of connectivity information, allowing customers to determine their best options. We also get some insight into 2019 as Kirkwood gives us an overview of Gartner studies and reviews of the cloud. “2019 is going to be, in my view, a breakout year for a lot of these (machine learning, AI) capabilities.”

To learn more about Unitas Global, visit www.unitasglobal.com

Senet is a developer of cloud-based software and services for the rapid deployment of IoT networks, on demand, where they are needed, when they are needed, at appropriate costs. Bruce Chatterley, CEO of Senet, Inc. describes the LoRaWAN network to Don Witt of The Channel Daily News, a TR publication. Senet customers are IoT application providers, Systems Integrators and operators. Senet offerings include:

Public Network

Public Private Hybrid Network

Managed Network Services for IoT

Low Power Wide Area Virtual Network

Senet provides incentives and revenue sharing with local operators.

The technology is solid and expanding rapidly with over 500 members in the LoRa alliance. The echo system includes over 300 devices that work with the LoRa protocol.

A new network approach is needed to deploy, connect and manage low-power, low-cost IoT sensors at scale and Senet has put all of the pieces in place to lead the way.  Their low power network-as-a-service is deployed in over 225 cities across the United States and their unique LoRaWAN network enablement models provide the most flexibility to participate in the global IoT economy.

Senet owns and operates the largest public, carrier-grade LoRa™ network in North America

They’ve built, deployed and operate a Cloud-based LoRaWAN™ Network Operating System used to speed LPWAN commercialization world wide

They are creating a ubiquitous IoT network that allows device placement on any LoRa network with revenue sharing opportunities based on role

They are accelerating the commercialization of LoRaWAN applications and devices through an open partner and developer ecosystem

For more information, go to: https://www.senetco.com/

“What you want to do is to go to your customer base and say, look, how about I stop selling you things and start providing you with successful outcomes,” says Braidio CEO and Co-Founder Iain Scholnick. According to Scholnick, too many of the channel’s customers have, “too much noise and not enough signal in their daily operations.” In this podcast Scholnick outlines Braidio’s “successful revenue outcomes” approach to offering solutions to the end user community. Braidio is a workplace intelligence platform. Scholnick provides an extensive overview of Braidio WorkStreams software, which was announced earlier in October.

We learn how this platform assembles information, data and resources often now done by hand and how Braidio customers benefit from experience. The platform learns as it goes so that later queries include the experiences of all past users.  Scholnick describes this as a “canonization” of data, effectively enabling other parts of a larger company to learn from the experiences of others, and other locations, in the firm. Scholnick outlines the platform’s ability to change the organization and discusses the channel opportunities involved in expanding the conversation beyond selling stuff and services, to offering success based outcomes. We learn about Braidio’s on-boarding and ready to go marketing programs, enabling channels to quickly go to market with WorkStreams. Scholnick sees this as an emergent space, with deep opportunities.

Visit www.braidio.com