Telecom Reseller / Technology Reseller News

by Gary Audin

Patrick Joggerst, Chief Marketing Officer at Ribbon Communications www.ribboncomunications.com and Gary Audin recorded this podcast at the Perspectives18 conference. Patrick discusses how Ribbon is helping one of today’s most recognizable consumer brands standardize and modernize their communications infrastructure across all of their sites. He then covers how Ribbon is supporting one of the largest cities in the US by improving their communications and collaboration capabilities with cloud-based technology including an integrated alert notification function. Finally, Patrick presents the solutions that were fundamental to one of the largest VoIP deployments in the history for one of biggest departments in the U.S. federal government.

Ribbon Communications Inc. is a company with two decades of market leadership experience in providing secure real-time communications solutions to the top service providers and enterprises around the globe. Built on world-class technology and intellectual property, Ribbon delivers highly reliable, unified, and embedded real-time communications capabilities to customers in more than 25 countries and on 6 continents. The company transforms fixed, mobile and enterprise networks from legacy environments to all IP and fully virtualized, secure, cloud-based architectures, enabling highly productive communications for consumers and businesses. Ribbon’s market-leading communications security solutions are based on a big data behavioral analytics platform and offer customers enhanced network intelligence and security. The company’s Kandy Communications Platform as a Service (CPaaS) enables rapid service creation and digital transformation by delivering customers a comprehensive set of advanced embedded and unified communications capabilities.

by Gary Audin

Sanjay Bhatia, VP of Solutions Marketing and Strategies at Ribbon Communications www.ribboncomunications.com and Gary Audin recorded this podcast at the Perspectives18 conference. Sanjay discusses how Ribbon is maintaining and growing its market share leadership in its Core Softswitch and Session Border Controller markets. Sanjay also covers other announcements that relate to SBC, network transformation, and customer deployments. His discussion includes:

Digital transformation and its impact

UCaaS and CPaaS and the growth of other XaaS services

Service provider innovation

SoftBank implementation of Ribbon Protect for visibility and monitoring

Analytics in provider operations

Ribbon Communications Inc. is a company with two decades of market leadership experience in providing secure real-time communications solutions to the top service providers and enterprises around the globe. Built on world-class technology and intellectual property, Ribbon delivers highly reliable, unified, and embedded real-time communications capabilities to customers in more than 25 countries and on 6 continents. The company transforms fixed, mobile and enterprise networks from legacy environments to all IP and fully virtualized, secure, cloud-based architectures, enabling highly productive communications for consumers and businesses. Ribbon’s market-leading communications security solutions are based on a big data behavioral analytics platform and offer customers enhanced network intelligence and security. The company’s Kandy Communications Platform as a Service (CPaaS) enables rapid service creation and digital transformation by delivering customers a comprehensive set of advanced embedded and unified communications capabilities.

by Gary Audin

Kevin Riley Chief Technology Officer at Ribbon Communications www.ribboncomunications.com and Gary Audin recorded this podcast at the Perspectives 18 conference. Kevin introduces Ribbon Protect which is helping one of APAC’s largest service providers to enhance its network intelligence and security. Kevin also covers enterprise security trends and the application of analytics.

The Ribbon Protect platform empowers service providers to respond to real-time communications cyberattacks, fraud, and network quality incidents faster, more intelligently, and more efficiently. It integrates with existing network investments. Ribbon Protect, by applying behavioral analytics, provides an advanced level of security. Leveraging established concepts of network behavioral analytics from the data world, Ribbon Protect establishes a baseline of what is categorized as “normal” voice and video sessions as well as IP port activity. Deviations from this baseline can be quickly identified and mitigated. Kevin quoted “Adapt locally, inform globally” the value of Ribbon Protect.

Ribbon Communications Inc. is a company with two decades of market leadership experience in providing secure real-time communications solutions to the top service providers and enterprises around the globe. Built on world-class technology and intellectual property, Ribbon delivers highly reliable, unified, and embedded real-time communications capabilities to customers in more than 25 countries and on 6 continents. The company transforms fixed, mobile and enterprise networks from legacy environments to all IP and fully virtualized, secure, cloud-based architectures, enabling highly productive communications for consumers and businesses. Ribbon’s market-leading communications security solutions are based on a big data behavioral analytics platform and offer customers enhanced network intelligence and security. The company’s Kandy Communications Platform as a Service (CPaaS) enables rapid service creation and digital transformation by delivering customers a comprehensive set of advanced embedded and unified communications capabilities.

This was a commonsense merger. Patrick Joggerst, CMO & SVP Business Development explains to Don Witt of the Channel Daily News, a TR publication. The markets did not overlap, the products were complimentary and as a combined organization, while they both support carriers, Genband was number 1 in media gateways and number 2 in soft-switches with Sonus maintaining a strong position in session boarder controllers (SBC). Now, together, they are the number 1 global leader in network transformation working with carriers around the world.

Geographic Strength

Genband                  

United States

Canada

Europe Carriers

Sonus

United States

Europe Enterprise

Japan

Hong Kong

Australia

New to the portfolio is Ribbon Protect.  Basically, the borders of the network are protected by session boarder controllers and firewalls.  However, when the borders are breached, Ribbon Protect acts as the last line of defense.  It monitors activity in the network and when an anomaly is identified, it is shut down.

Ribbon Communications is a global technology company with more than two decades of leadership in real-time communications. Built on world-class technology and intellectual property, Ribbon delivers secure, embedded and engaging real-time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses.

For more information, go to: https://ribboncommunications.com/

Reflecting on a year as a company combining Sonus and Genband, Sanjay Bhatia, VP of Solutions Marketing and Strategies at Ribbon Communications describes, in this podcast, a company with global reach and an offering in every real time communications sector for enterprise, channel to MSP and carrier. “The big story (this year) is security,” says Bhatia. In this podcast we learn that Ribbon is working to harden and secure real time communications and how security was a major theme of this year’s Perspectives event held in Los Angeles this week.

Learn more at www.ribboncommunications.com

by Gary Audin

Is your provider routing calls over the least cost path? Can your provider stop fraudulent calls? How does a provider working with other providers resolve billing arrangement s and possible errors?

David West, EVP of Equinox Information Systems www.equinoxis.com and Gary Audin recorded this podcast at the Ribbon Communications conference Perspectives18. David discusses the route selection usage data and fraud detection that providers can use to optimize their services. He covers TeleLink, which processes disparate usage data on from a carrier’s network, standardizing the detail records and enriching them with reference data including jurisdiction parameters, trunk group information, and cost data based on the underlying carrier and the associated rate decks.

He continues with discussion of their Routing Assurance module which allows carriers to determine the lost cost route for all traffic and configure their switch accordingly. For carriers that already have a dynamic routing solution in place, TeleLink with Routing Assurance provide valuable insight in the carrier’s traffic to determine the financial impact of sub-optimal routing, perform what-if analysis using future or prospective rate decks, prepare bid sheets to facilitate negotiations with terminating carriers, and to validate invoice from underlying carriers based on calls, minutes of usage, and dollars spent.

Equinox Information Systems www.equinoxis.com provides business assurance solutions that protect and optimize revenue of telecommunications companies worldwide. The company’s solutions include mediation, usage analytics, fraud management, network analysis, routing assurance, and custom application development. Because their solutions are scalable, reliable, and interoperable, Equinox currently serves every sector of the telecom industry, including cable/MSO, wireless, wireline, ILEC, CLEC, VoIP, and wholesale providers around the globe.

by Gary Audin

Contact centers and the systems are constantly evolving. Omnichannel surpasses multi-channel as service platforms to satisfy customer requirements. Different age groups prefer different media access to the contact center. Static contact centers loose business and frustrate customers.

Hank Groman, Director of Business Development at Primas www.primas.net and Gary Audin recorded this podcast focusing on the benefits and values of the omnichannel versus the multi-channel contact center. Hank discusses how to change the contact center with low risk and speedy implementation. He goes on to describe how the enterprise needs an architecture, not just a tool. His comments are based on years of customizing contact center implementations.

The Primas Group www.primas.net has provided application development, software and technology solutions, as well as professional services to customer contact centers since 1994. Experience, quality, and reliability, have earned the trust of some of the largest customer contact centers in the industry.

Watch the “Primas’ LinkScope CX Omni-Channel Solution Demonstration” http://www.primas.net/Omni_Channel_Demonstration.html

Our customers choose Primas because of their comfort in multi-vendor environments, partnerships with industry veterans and leaders, and insistence on putting their customer's business needs ahead of technology. Customers demand high-touch services and instant access to solutions and information. Management pushes for lower costs and greater efficiencies. Satisfying both needs simultaneously is a challenge Primas master..

Zane Long, the Senior VP of Global Sales, discusses the UCaaS market which is experiencing 10% penetration of the $30 billion US market and 6% penetration of the global $75 billion dollar market with Don Witt of The Channel Daily News, a TR publication.

The channel is changing and Zane is aggressively recruiting the Mitel, Avaya, Shortel and Cisco resellers that are looking for a UCaaS cloud provider. He knows that they want to migrate their business clients to the cloud and they need a reliable provider that will guide them through the process.

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own work flows.

For more information, go to: https://www.ringcentral.com/

For those carriers and businesses looking to expand into Europe, Interxion has platforms for business to business and business to consumer. Douglas Loewe, VP of International, provides an inside look at the Interxion operation and how they can help assist companies with the move to the cloud and to Europe.

The cloud is not just one cloud.  It also includes:

Public Cloud

Private Cloud

Hybrid Cloud

Interxion has the solutions for them all.   Serving over 600 carriers with 50 data centers, Interxion is also very well suited to serve businesses.

They are led by innovators in data center design and operations and over the years many of their practices have become standard across the industry. Rest assured. Your infrastructure is safe in their facilities. Interxion is the interconnection hub for the world’s leading businesses.  They help you extend your reach into new markets.  Wherever you invest with them, you will have the right connectivity to interconnect, transact and grow your business.

20 years of experience means they guarantee consistent design and operational excellence across their footprint, allowing them to easily scale your services across Europe.

For more information, go to: https://www.interxion.com/

Raymond Wierzbicki, Senior Vice President of Verizon Partner Solutions, walks Don Witt of The Channel Daily News, a TR publication, through some of the Verizon history and successes. Providing service in over 150 countries and 2700 cities, they have basically got you covered.

They sell their wholesale service to Level 1 carriers.  They have over 4,000 customers in their Verizon Partners Program.

They featured their SD-WAN technology at the ITW show a short time ago. It manages:

Different Transports

Bandwidth

Security

MPLS

2 dedicated internet access ports

4G wireless

Verizon has agreements with all 17 master agent organizations.

They are also providing what is called the Intelligent Edge Network. As the software and virtualization become more prominent, they will provide the ability to have bandwidth on demand as well as flexible bandwidth.

They are creating products specifically for their partners such as – low cost ethernet 5Mb to 50Mb.

Verizon has invested significantly in their network including 5G, the purchase of AOL and Yahoo. Listen in to find out more about how their partner program works and can help you increase your revenue.

For more information, go to: http://www22.verizon.com/wholesale/homepage.jsp