Telecom Reseller / Technology Reseller News

“Storage Guardian, as a business does three ransomware (incidents) a day,” says Omry Farajun, of Storage Guardian. In these incidents, Storage Guardian customers were able to choose not to pay the ransom and Storage Guardian was able to help the customer recover. In this podcast we learn about Storage Guardian’s services that according to Farajun is affordable, feature-rich, online data backup and fast data recovery service that is easy to install, administer, and use. The service is delivered over a communications link using the TCP/IP protocol and is available 24 hours a day, 7 days a week. Farajun walk us through real world examples off how his company provides data backup for critical business data in a secure, off-site location. We also learn about the company’s relationship and partnership with Ingram Micro.

Visit www.storageguardian.com

From its inception, NVT Phybridge has been about delivering accessible and simple tools to help companies modernize to IP. In this podcast, John Croce, CEO of NVT Phybridge gives us a look at the PoLRE (Power over Long Reach Ethernet) switch that transforms single-pair UTP into an IP path with power. In keeping with their commitment to making modernization easy, PoLRE helps customers overcome IP barriers. Croce, discusses how PoLRE is critical both to help users overcome end of product life challenges from the OEMs and to take advantage of modern platforms. Croce focuses on Avaya customers upgrading from a legacy CS1000 platform. Croce also walks us through security and infrastructure considerations and we learn about opportunities for the partner community. “It sounds to be good to be true,” says Croce of his solutions which can overnight transform a network without having to rip and replace existing infrastructure.

Visit www.nvtphybridge.com

Based on the hyper growth that we are experiencing in telecommunications along with the other applications that are generating so much data, the transport requirements are greater and greater. Koby Reshef, CEO of PacketLight Networks provides great insight into the infrastructure requirements needed to handle the data to Don Witt of The Channel Daily News, a TR publication.

Current costs for 100G are too high. With the PacketLight Networks equipment, providers are now able get 200G over a single fiber increasing the capacity and reducing the cost by as much as 50%.  Basically, 200G or 20 X 10G over a single wave length which is much cheaper than the previous 10 X 10G for 100G. This makes better use of the spectrum. As capacity grows, more wave lengths are required. If more data is compressed into a single wave length, infrastructure will not have to change.

PacketLight Networks™ offers a suite of leading 1U metro and long haul CWDM/DWDM and OTN solutions, as well as Layer-1 optical encryption for transport of data, storage, voice and video applications over dark fiber and WDM networks.

PacketLight provides the entire optical layer transport solution within a highly integrated compact platform, designed for maximum flexibility, easy maintenance and operation, with real pay-as-you-grow architecture, while maintaining a high level of reliability and low cost.

For more information, go to: https://www.packetlight.com/

It is very clear that AT&T places a very high value on their Solution Providers since AT&T has developed programs around their Providers business needs.  Kevin Leonard, VP of Alternative Channels/Alliance Channel delves into their programs with Don Witt of The Channel Daily News, a TR publication. The key to their programs include three components:

Package products that allow the customers to transform their business, be more effective, efficient, and drive more revenue.

Meet AT&T needs of expanded distribution, reach more customers and deeper into customers

Help make Solution Providers succesful

Product must stay current and AT&T is making significant investments into fiber, Broadband, Capacity, SDN, NFV, Mobility, IOT.

Several Compensation programs:

Pay up front

Build a business around a residual program

Bridge from Pay up front to Residual program

AT&T Communications serves millions of U.S. consumers with video, broadband and voice services. It also serves millions of businesses globally with highly secure, smart solutions. Their technology organization is an industry leader in working with developers and startups to open their network to innovation.

AT&T Communications builds human-first technology that puts their consumer and business customers first and that works for all of them. They deliver, and continue to invent ways to deliver, captivating entertainment that moves people to tears, makes them laugh, and brings us all closer. They design intelligent solutions that power businesses in near real-time. They innovate to drive progress—connect smarter cities, live healthier lives—and build something bigger than platforms and infrastructures

AT&T Communications is made up of AT&T Business, Mobility & Entertainment, and Technology & Operations organizations.

For more information, go to: http://about.att.com/sites/company_profile_communications

John Proctor, President and CEO of Martello describes to Don Witt of The Channel Daily News, a TR publication how Martello was started in 2009 to provide network performance software primarily for Unified Communications.  They also specialize in Mitel systems. Their target customers are:

Managed Service Providers

Service Providers

Enterprise

SD-WAN for UC is a way to proactively prevent problems before they happen. This product manages and optimizes network bandwidth through multiple Internet Service Provider (ISP) links and automates the quality of service to prioritize voice quality and UC.

Martello Score Services was launched at Channel Partners. If you are thinking of deploying UC services or if you have them now and want to know how well your network is running, you will want to take this site test which helps with the following:

Web-based – no software installation

Specialized for UC

Tests network fitness for a UC deployment, testing what matters to voice performance.

Know when more network capacity is needed for good performance

Reliable network performance is difficult and costly to achieve. Martello delivers confidence in the performance of real-time services on cloud and enterprise networks. Their solutions manage and optimize network performance with innovative SD-WAN technologies and performance management software as a service (SaaS). Over the top (OTT) service providers and enterprises in more than 150 countries around the world rely on Martello for business continuity and network performance.

For more information, go to: http://martellotech.com/

Earlier this month, we sat down with, Renée Bergeron, SVP Global Cloud Channel at the Ingram Micro Cloud Summit 2018. “You want to build a business model that can truly sell, says Bergeron, speaking on to help guide partners with traditional sales model to succeed in the cloud. Bergeron discusses the science behind the label and Ingram Micro’s thinking behind supporting its channel community to a new place. We learn about the centrality of self-service to this path and how Ingram Micro is working to offer self-service that works for the channel. This means extending the digital experience, permitting customers to buy from partners without having to go to a sales representative. Bergeron walks us through how Ingram Micro is helping migrate partners, with a learning intensive process. We get a peek at 2019’s event.

Visit www.ingrammicro.com

“As an overall, Ingram Micro continues to be the largest software and hardware distributor in the world,” says Richard Dufty, SVP of Cloud Blue at Ingram Micro. While Dufty reports that Ingram Micro is proud of its distributor heritage, our podcast walks us through Ingram micro’s approach to the cloud and how that approach impacts the company’s many partners. Dufty discusses CloudBlue, describes in detail the CloudBlue news this month. Listen in as we learn about how CloudBlue impacts verticals and frontline partners. Dufty points out how CloudBlue not only offers a new cloud-based narrative, but indeed a refreshed business model for many partners.

Visit www.ingrammicro.com

Ariel Efrati, CEO of Telco Systems, discusses the current status of NFV with Don Witt of The Channel Daily News, a TR publication. Each tier has different requirements. Tier 2 & 3 tend to serve regional communication needs. NFV can be implemented at the core or the at the edges close to their customers. It can also be a hybrid.

Telco Systems provides software for both Intel and Arm architectures For NFV applications which will consume a core, Intel is preferred. Arm provides more acceleration for security and cacheing.

Ariel continues with excellent insight into NFV and how it has accelerated the movement to the cloud. NFV has much more to do in the future.

Wherever you find advanced, carrier-grade telecom networks, you find Telco Systems delivering innovative solutions to today’s and tomorrow’s networking challenges. Established in 1972, Telco Systems brings over 40 years of experience to the design and development of advanced, high-performance telecom network communications solutions.

Their market-leading solutions enable service providers to create and operate high quality, service assured, carrier-grade, intelligent networks. They provide the capabilities for service differentiation that enable new forms of revenue production, maximizing network profitability. Service providers, large and small, depend on their consistent delivery of advanced solutions, enabling them to stay ahead of the capacity crunch while keeping total cost of ownership to a minimum.

For more information, go to: http://www.telco.com/

Just imagine for a second that your agents start using software enabled with automatic screen population (aka “screen pop”) of web-based and local network resource tools such SalesForce, Amazon Seller Central, LinkedIN, Fedex, even your legacy corporate intranet software. Now imagine those tools appearing on the agents’ screens based on the rules that you have established to meet the needs of the customer with whom they are currently speaking. This type of agent interface would streamline the call process between callers and your call center agents (no more ALT-TAB, hunting and seeking for the applications). Does it sound like something your business would benefit from? 

Well, ChaseData Corp is proud to unveil our latest skills-based interface, the newest software integration featured by the experts at ChaseData. 

What is ChaseData Corp’s Skills-Based Interface?

Before we jump into this, let’s rewind for a moment. Our customers are already integrated with ChaseData’s Intelligent Skills- Based Call Distribution software which effectively transfers customers to the appropriate agent. Once your callers reach an agent who can assist them, the screen automatically generates the caller’s historical information on the screen. Features such as ‘screen pops’ have become the standard procedure across the majority of call centers. 

However, your agent still needs to navigate to the appropriate application window in order to properly serve the customer on the other end of the line. This can cause a lapse in productivity because of time wasted looking for and then accessing the appropriate tools. Resulting in numerous agent excuses (ex. “the system is a little slow today” or “let me put you on hold while I check for your information”) resulting in longer call times and very frustrated customers. 

ChaseData’s skills-based agent interface eliminates extra steps by instantly connecting your agents to the appropriate third-party tool(s). To put it plainly, by using ChaseData your agents will spend more time focused on helping your customers and less time looking for the tools need to help your customers.

ChaseData’s Skills-Based Agent Interface is easy to deploy and manage.

Attaching Tools:Tools are defined at the campaign level. During the management process, call center managers define inbound route/queues (inbound calls), agent skills required (ex. language proficiency, support level training, sales pipeline training, etc.). Management also specifies the list of required third-party tools by using their URLs or LAN IP number locations.

Managing Agent Credentials + Access to Tools:Each agent profile securely contains a list of the agent’s credentials for easy access. Only managers can assign or modify credentials like an agent’s login, password, and additional access credentials. This can easily be accomplished by accessing the agent’s profile settings.

 

By integrating your CRM software with a skills-based interface, these same applications (ex. SalesForce, social media, LAN-based legacy systems, etc.) automatically open depending on the requirements of the call. Call centers, whether brick-and-mortar or remote-based, can take advantage of this innovative technology to automatically access specific programs necessary for completing each call. Let’s dive right into how this software improves the overall customer service process.

Advantages of a Skills-Based Interface

Reduce caller frustration giving agents instant access to the applications needed to satisfy the caller.

Boost agent productivity by eliminating bottle necks such as searching and logging into third party APPs.

Improve FCR (First Call Resolution KPI) metrics, lower wait times and reduce call durations.

Add or move new tools in seconds with near $0 integration costs and near-...

3CX is playing the disrupter role in the channel.

Gregory Steinig, VP of Sales, North America, for 3CX discusses their current channel and how they plan to expand sales with the current and new resellers.  Having signed 40 resellers at Channel Partners, they plan to be back next year.  Their disruptive pricing model which is per concurrent line verses per seat allows resellers to experience a much higher margin and win more deals.

While providing solutions for on premise and hosted, they offer a 16-symultanious call solution hosted with Google – FREE service for a year.  Wow. Installation and phones required.

Listen in as Gregory provides more detail on a very complete product offering.

3CX is a software-based PBX for Windows, Linux and the Cloud. The open-standards phone system delivers a complete Unified Communications solution which can be integrated with other applications such as Salesforce, Google Contacts, Office 365 and more. By relying on the SIP Standard, 3CX along with its technology partners, including Snom and Yealink, delivers a future proof, best of breed Unified Communications system.

With a full range of UC features integrated into the phone system, users can connect and collaborate through a variety of methods all under one platform. Video conferencing is easily accessed at the click of a button and, by using Google’s WebRTC technology, it is completely clientless and plug-in free. As a result 3CX increases productivity, reduces business travel time and costs, streamlines operations and improves customer service, thus propelling sales.

For more information, go to: https://www.3cx.com/