Telecom Reseller / Technology Reseller News

Last week Tone Software Corporation, announced the new ReliaTel 5.3 release with comprehensive Avaya IP Office (IPO) management capabilities and expanded support for Avaya Station Message Detail Recording (SMDR) data.  Through the new ReliaTel 5.3 enhancements, Avaya IPO environments now have dynamic real-time SMDR dashboards, and easy access to customizable SMDR capacity and traffic reports that provide detailed insight on incoming and outgoing call traffic throughout the IP Office communications ecosystem.

In this podcast, Tone’s Paul Wiggins walks us through the release. Wiggins report s that the release was developed through listening to customer needs in the field and to meet the specific needs of Avaya IP Office users. The cloud-based product delivers a consistent experience to Avaya users across all platforms, cloud and prem, new and legacy, as well as delivering the same experiences to other OEM platform users such as Cisco, Mitel and many others. We also learn about partner and provider opportunities for a stronger portfolio.

Visit www.tonesoft.com or follow Tone on Facebook, Twitter, or LinkedIn.

Neal Schoenbach, Vice President, Business Development at GlobalMed, provides a great overview of GlobalMed solutions to Don Witt of The Channel Daily News, a TR publication.  GlobalMed takes full advantage of current and evolving telecommunications like 5G in delivering their telemedicine solutions.

GlobalMed has Authority to Operate, an ATO, on the Department of Defense (DoD) network. They are the only telemedicine company to have this clearance. With this clearance, they are supporting the 153 hospitals and 900 Community Based Outpatient Clinics with Telemedicine capabilities. As apart of the solution, they also have a Transportable Exam Station or a “Doc in a Box” which is physically on Air Force One and Air Force Two.

As the worldwide leader in telemedicine and only vertically integrated provider, GlobalMed technologies enable more than 3 million telehealth consults annually. Their evidence-based solutions include: telemedicine stations, examination cameras, connected medical devices, video conferencing and software that allow for connected care and dynamic collaboration of healthcare professionals at remote locations.

GlobalMed solutions are deployed in more than 55 countries around the world. Partnering with leading medical groups, healthcare enterprises and government agencies has led to the company’s unparalleled expertise in designing sustainable, integrated connected health programs that deliver best-in-class patient care.

For more information, go to: https://globalmed.com/ or visit them at the American Telemedicine Association Summit in Chicago April 29th  through May 1st in booth 202

“I’m really glad to be back at Avaya,” says Ed Nalbandian, who returns to Avaya as president of Avaya Services. Nalbandian comes back to the company having done a stint as CEO at SPS (Strategic Products and Services), an Avaya business partner. In this podcast Nalbandian lays out his plans for Avaya Services, which Nalbandian sees as a division central to Avaya’s refreshed mandate in the cloud era. We learn how Nalbandian sees a critical role for the Avaya ecosystem of partners. “I’m seeing from our clients that they are looking for leadership from their vendors, and in many cases that is a cloud-based environment,” comments Nalbandian. Understanding that the migration path can be complex, we hear about how Nalbandian see Avaya as being a leading partner for the clients to rely on to navigate their path. “We want them (enterprise end user managers) to look like rock stars, that’s out goal, that's the best feeling in the world.”

Visit www.ayaya.com

Earlier this year, ChaseData released its latest Agent Workstation Application complete with, “an arsenal of new tools that focus on user experience, streamlining access to campaign data, and an innovative integration of third-party apps which have become indispensable to leading call centers.” The company stated that by pursuing a skills-based, context driven strategy in combination with just in time access to third-party tools, the new Agent Workstation Application reduces visual clutter thereby empower agents to simply focus on the task at hand.

In this podcast, Jerry Delince, ChaseData CMO explains what a Skills Based Interface is, how it works and why it radically changes the agent’s ability’s and the contact center’s capacity to efficiently deliver on customer case and need. We here about an in the field example of a major recreation, hospitality and property management company that had spent revenue and time in trying to integrate its contact center booking systems in an industry standard, only to fail. The same company deployed a solution from ChaseData and achieved the desied level of integration in a matter of minutes. Delince also discusses ChaseData’s white glove approach to customizing their solutions. “When we make a new feature, or make a new irritation  of our software, for two decades now, it’s always been by observing and really listening to our clients who operate real world call centers.”

Visit www.contactcenternow.com

2Ring has recently rolled out a new approach for the contact center called Staffino, a UCaaS styled product that delivers actionable feedback for each agent, improves call center performance and enables improved customer service features such as personalized noted from a agents to customers. In this podcast we learn about Staffino and how it fits into 2Ring’s tool kit of solutions for Cisco users. Lyle Shepard of 2Ring walks us through the product and service.

Visit www.2Ring.com

 

 

 

 

 

 

 

 

 

Watch the video on Staffino https://youtu.be/-_cqLq4IrnU

 

by Gary Audin

Telecom fraud has been around for decades. It can be coming to you soon. The cost to you can be enough to bankrupt your organization. It does not matter whether you have an old analog or modern SIP based system. You will find out when you recurve the bill that your provider expects to be paid. Can you get telecom fraud insurance?

Jim Dalton CEO of TransNexus www.transnexus.com and Gary Audin recorded this EDUcast focusing on the problems and solutions relating to telecom fraud. Jim lays out the telecom fraud landscape. He provides two case studies that illustrate the vulnerabilities and consequences of telecom fraud. You need to invest in fraud prevention. Jim discusses the ROI for the fraud investment protection using SIP analytics.

What you will learn in this EDUcast:

Telephone Fraud

Case Study; Dialing for Dollars

Case Study; Whack-a-Mole

Fraud Prevention

The ROI for Prevention

SIP Analytics

TransNexus www.transnexus.com is a pioneering software development company with over 24 patents specializing in applications for managing wholesale VoIP networks for enterprises and VoIP carriers around the world.

Founded by Jim Dalton in 1997, TransNexus is an active contributor to open source software projects and only offers software products based on open standards. While TransNexus maintains interoperability partnerships with strategic vendors such as Broadsoft, Metaswitch, Oracle Acme Packet, and TelcoBridges, the TransNexus solution is interoperable with any SIP-based VoIP system.

Mike Dohack, founder and president of SimpleTek, provides a great visual of how their technology improves business communication, keeps information accessible in one place and reduces costs to Don Witt of The Channel Daily News, a TR publication. If you have one to ten thousand locations, SimpleTek will help you manage the assets, the accounts, passwords, contracts, documents and more.  For telecommunications, it will track the billing, manage the hardware for premise and VoIP equipment and provide an inventory of equipment per location.  This technology allows a business to wrap their hands around the distracting problems and issues that cost time and money.

With over 40 years’ experience, SimpleTek was built with the in-depth knowledge of the issues and overlooked aspects within in the industry. A project 12 years in the making, the SimpleTek software, created by their diverse team, was designed with the sole purpose of addressing the common issues to increase productivity….making lives easier for everyone. With a large scale of client industries, SimpleTek is not secluded to one single market. Everyone that requires communications to run their company will benefit.

Their diverse team brings knowledge from all different angles. This broad knowledge base results in proven know-how and the ability to handle the difficult situations within the industry.

For more information, go to: http://simpletek.com/ or For sales, go to: http://www.saasmax.com

Channel Partners SaaSMAX booth 6078

Kameron Olsen, the VP of Sales at YipTel, explains why YipTel stands out from the crowd to Don Witt of The Channel Daily News, a TR publication. They not only have the diversified product offering, they also provide a great experience for the end customer as well as their resellers. YipTel assigns a dedicated project manager for every solution sold no matter how big or small. This offloads the reseller letting him focus on sales and gives excellent service to their end customer.

In addition to the excellent service, they provide cobranded invoices to improve the resellers service to their customers.

In addition, they have integration that has been performed for a number of verticals:

Contact Centers

Auto Dealers

Telehealth solutions

HIPPA compliant

Their roots trace back to 1970 when they created one of the first interconnect companies in the country at the divestiture of the original bell telephone companies. Initially they focused on delivering premised based phone systems and equipment to their clients. Over the last 40+ years and with thousands of implementations, they have perfected the art of listening to their clients' needs and then designing innovative solutions to exceed their expectations.

Their purpose is to provide end-to-end solutions for their business clients Voice, Video, and Data Communications over standards based technologies (SIP). To accomplish this YipTel became a Carrier (CLEC) to deliver Internet, and Data Circuits via Fiber, EOC, MPLS and other methods to their clients Nationwide. YipTel is a single provider for all of their clients Voice, Video, and Data needs and manages the solution end to end 24 hours a day.

For more information, go to: https://yiptel.com/ or For sales, go to: http://www.saasmax.com

For small businesses short on personnel with scares resources and too many balls in the air, PaperTracer can bring order back to your organization and make it much more productive. Raj Varma, Entrepreneur, Founder, Chief Alliance Strategy Officer and Industry Mentor talks to Don Witt of The Channel Daily News, a TR publication, about the enhancement PaperTracer technology brings to SMBs.  They have two versions – one for the SMBs and one for large enterprise. The SMB version is priced so you can take advantage of their technology without breaking the bank.  This is a huge advantage for PaperTracer and as well as the SMBs.

Falling behind with paperwork and finding your staff is in reactive mode instead of proactive mode? PaperTracer will help you organize your papers and allow your company to put a process in place for each customer you have with triggers that will provide a proactive relationship with your customers.  It is all about the experience. When customers see you are taking care of them and following up on issues and action items, they will appreciate it.  This builds positive relationships and reduces churn.

You can upgrade to the enterprise version allowing you to scale the solution as you grow. Listen in and find out more about this organizational enhancement.

PaperTracer was developed by HAMi, a computer software provider headquartered in Jacksonville, Florida USA. It was founded in 1997 by Michael D. Tarpley and was originally developed for asset management before expanding to contract management and other uses. HAMi has used a Software as a Service (SaaS) delivery model since 2001 and has over 15 years of technical expertise and experience meeting the requirements of the clients’ business process needs. The client base represents over 60 institutions, from healthcare, research, education and other industries both nationally and internationally.

For more information go to: http://papertracer.com/  or  For sales go to: https://www.saasmax.com/marketplace#/profile/PaperTracer-Enterprise

Channel Partners SaaSMAX booth 6078

Emmanuel Amuzie, Sales and Partnership Manager for V2Cloud describes the benefits to SMBs that transition from a premise based solution to a cloud based solution to Don Witt of The Channel Daily News, a TR Publication.

Once the SMB is in the cloud, they no longer worry about IT.  They can feel confident that their IT structure is secure, monitored, properly backed up, and always available from any device with a browser any time of the day or night.

While most vendors and resellers are targeting larger enterprise, V2Cloud is courting the SMBs. This is a section of the market that has been overlooked in the cloud transition process.  The V2Cloud solution makes it easy to make the move to the cloud and offers pricing that makes it very financially beneficial.

V2Cloud is partnering with SaaSMAX as their distributor.  V2Cloud is taking advantage of the advanced reseller to vendor matching process that SaaSMAX has developed. This process identifies the best resellers for the technology and the specific market niche along with additional variables. V2Cloud will also benefit from the end user identification process that enhances the success percentage in closing customers.

V2Cloud is delivering a needed service for those small companies that cannot afford or have the technology in house that would allow them to move to the cloud.

V2 Cloud was founded with the goal to remove IT headaches of SMBs and provide them with the peace of mind that their IT infrastructure is secured, monitored, properly backed-up, up to date and always available from anywhere and from any device.

While their competition generally tries to sell you an empty shell, they provide a complete, integrated solution built for small and medium businesses. No minimum order, no complexity, no hidden fees and a fanatical customer service.

For more information go to: https://v2cloud.com/ or For sales go to: https://saasmax.com/marketplace#!/

Channel Partners SaaSMAX booth 6078