Telecom Reseller / Technology Reseller News

Yeastar offers cloud and onprem UC options that meet up with the complex needs of many organizations, where having choices is important. In this podcast John Zador, National Account Executive, at 888VoIP walks us through the Yearstar and 888VoIP partnership. We learn about Cloud PBX and Yeastar Management Plane (YMP), the benefits of both approaches, and we look at the differing financial models. Zador also discusses news at 888VoIP, including a roadshow program the company will have this summer, offering a chance for locally based companies and team members, in many locations, to learn about more products 888VoIP offers.

Visit www.888voip.com

“We set the standard in collaboration,” says Chris Thompson, Vice President,

Enterprise Product Marketing. In this podcast we learn that the ascendancy of collaboration as a key mandate in the planning of UCC networks and product deployments, makes the union between Plantronics and Polycom. Thompson discusses how the $2 billion deal will bring together two iconic brands will open up opportunities for channel partners as well as potentially change the workspace of many enterprises. One big idea, explored in the podcast, is about a continuity of experience as workers pass themselves from one type of communications gear to another as the day passes. The merger makes enhances the ability for an enterprise team member to go from headset to conference room device, seamlessly, retaining an identical experience.

Visit www.Plantronics.com

Garry Connolly, founder and President of Host In Ireland, from Dublin, provides a lively visual description of the coalition of companies that make up the co-opetition to Don Witt of The Channel Daily News, a TR publication. These are some of the largest companies in the world.

In the four years of Host In Ireland’s existence, they have established Host in Ireland as a real force in all aspects of digital asset hosting.

Garry discusses the “5 Ps” that have guided him to the swift success and I would like to add one more. Passion. When you listen in, you will hear the passion that he has for Host In Ireland, what he does and the goals of the organization.

Host in Ireland is sustained by the “5 Ps” – Policy, People, Pedigree, Pipes and Power. Representing the most important aspects of digital asset hosting. Host In Ireland’s integration of these five key elements provides a structured foundation for companies of all sizes and markets. With an understanding of how to meet needs across the board, Ireland has the ability to offer companies’ the support they need when hosting their digital assets in the EU region.

Host in Ireland is an industry-led initiative designed to raise awareness of Ireland as the home of the hybrid cloud. Their goal is to change and shape global industry perceptions through the provisioning of timely and accurate information. With the support of a growing team of partners, Host in Ireland has harnessed the “power of the collective”, fostering an environment of co-opetition where competing companies and organizations come together to achieve common goals through cooperation and collaboration.

For more information, go to: http://hostinireland.com/

“What we are trying to do is not replace people in the call center,” says Donna Peeples, Chief Customer Officer of Pypestream. “We keep people in our contact center but have them doing the higher functions.” In this podcast, recorded at Enterprise Connect, Peeples outlines how her company fills a digital gap many companies have in communicating with their customers in a contemporary manner. Pypestream connect companies with their customers through a secure channel, referred to as a “pype”, to provide on-demand sales, marketing and support services. That enables AI-powered to do some customer engagements, leaving more complex tasks, or cases that require more customer care, to the human agents. Peeples discusses how her company enables the enterprise to keep up with their customers in real-time, a level of attention that many consumers now expect.

Learn more at www.pypestream.com

“The enterprises come to us to find a one stop shop so they don’t have to mix and match technology, says Patrick Sullivan, COO and Co-Founder of 2600hz. In this podcast Sullivan tells us about how 2600hz is meeting the rigorous demands for the enterprise market with a variety of simple to sophisticated customizable offerings. “If you don't have us you’re probably paying a lot more, it doesn’t scale as well and probably will be painful in the long run,” comments Sullivan. Ironically, 2600hz white labeled offerings means, “…we are the best hidden secret in telecom.”

Visit www.2600hz.com

Don Witt of The Channel Daily News, a TR publications, speaks to Sandra Krief, Managing Director of Sales for North America about the complete but also modular solutions that Coriant can provide to their customers. Currently, they have over 500 customers and 90% of top 50 service providers.  They are a leading-edge company with a passion for their technology and customers.

Sandra enthusiastically, describes their products and how they care for their channel and customers.  Their network connectivity solutions include metro area connectivity, long haul optical support and subsea transport.

Listen in, you will find this to be a very enlightening discussion.

The Coriant SDN/NFV-enabled portfolio of open, disruptive, hyperscale solutions and multi-sided platform innovations helps network operators cost-efficiently scale network capacity, reduce operational complexity, and create the resilient foundation for a new generation of mobile, video, and cloud services.

“Coriant is at the forefront of delivering hyperscale network innovation that delivers a quantum leap in value.”

Coriant serves leading network operators around the world, including mobile and fixed line service providers, cloud and data center operators, Web 2.0 content providers, cable MSOs, government agencies, and large enterprises.

Coriant’s unwavering commitment to their customers’ business success is backed by world-class technology expertise, global service excellence, and the industry’s most innovative approach to network transformation. The Coriant Hyperscale Carrier Architecture brings together the best of telecom, the best of data center technologies and network design principles in a unified go-forward architecture optimized for 5G, IoT, and the unabated surge of Internet video traffic.

For more information go to: https://www.coriant.com/

President John Adams once said that “facts are stubborn things.” According to Murph Krajewski, the American Customer Satisfaction Index (ACSI) across all industries has been stubbornly hovering in the mid seventy percentage range for twenty years, a performance Krajewski calls a “solid C plus”. At the same time, agent turnover in the contact center is similarly stuck at about 45%. Krajewski, the VP of Marketing for Sharpen, believes these ‘gentleman C” grades are connected. In this podcast we learn about Sharpen’s agent first approach to reforming an improving the contact center. “Sharpen believes all agents are super agents,” says Krajewski. In this podcast, we learn about how Sharpen fixes technology issues in the contact center that have held agents back, and then uses technology to improve agent education. The company takes a consultative and proactive approach, while using a cloud-based contact center model.

Visit www.sharpencx.com

According to Dave Erickson, FreeConferenceCall.com is acquiring thousands of new customers every day, including enterprise companies. Erickson believes that his company arrived in the collaboration universe ahead of most of the UCC market. “We were doing the collaboration model fifteen years ago,” says Erickson. That, and he company’s evolving business model has seen FreeConferenceCall.com become the third largest conferencing company in the world. In this podcast we learn about how FreeConferenceCall.com offers options and services that Erickson believes has positioned the company to serve the collaboration trend in UCC.

Visit www.freeconferencecall.com

by Gary Audin

You are looking for a customer service offering that delivers superior service level, a simple implementation process, and access to real-time data. You want to reduce the average handle time per call by as much as 25% while increasing quality of service and improve efficiencies, reliability, and customer retention.

Contact center APIs for integration in business processes offer a quick and easy implementation in the shortest time possible. You need APIs that are well documented, flexible, and provide a rich set of data.

Anand Janefalkar, Founder and CEO of UJET www.ujet.co and Gary Audin recorded this podcast at the Enterprise Connect conference. Anand believes consumers want and expect instant resolution to support issues. Americans spend more than 30 hours per year talking to customer support with over half churning out of the vendor/provider relationship after a bad experience. Anand discusses customer and agent churn and contact center ROI. He wants to reduce the cognitive distance between the agent and customer to deliver a delightful experience.

UJET is the real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Simplicity, flexibility, velocity, partnership. These are the four guiding principles of Mitel’s new go to market strategy according to Mike Conlon, Vice President of Global Channels at Mitel. The refresh in their partner program signals Mitel’s determination to move from being among the top leader in the cloud communication space to actually become the leading firm. Conlon discusses Mitel’s course since the aquistion of Shoretel and how the program impacts channel partner companies. Conlon also discusses the vital issue of customer activation and how Mitel is investing on making sure customer experiences are reliable and robust.

As of Q3 CY2017 Mitel was ranked second in UCaaS Market Share Worldwide by Synergy Research. Mitel recently crossed the one million-seat mark for UCaaS subscribers worldwide and Mitel has been recognized as a Leader in the Gartner Magic Quadrant for Unified Communications for four consecutive years.

Visit www.mitel.com