Telecom Reseller / Technology Reseller News

It all starts with quality. Choose the vendors that deliver quality products.  Then VoIP Supply delivers the quality product & service to their customers. Ben Sayers, the CEO of VoIP Supply, candidly discusses the founding of VoIP Supply to Don Witt of The Channel Daily News a TR Publication.

To service west coast customers more effectively, VoIP Supply opened a new fulfillment center in Las Vegas. It provides more than fulfillment services. You can take advantage of their:

Pre-provisioning services

White label capabilities

Placement of advertising Inserts

The VoIP Supply resellers and agents place orders form their own system that is integrated into the VoIP Supply system via a convenient to use API and the order is automatically processed. Items are processed and provisioned and shipped to the customers where they plug it in and it is automatically talking to the proper provisioning server.

Ben provides insight into future trends as well as comments on several of the key vendors in the industry. Listen in to find out what is hot and what is not.

Since 2002 VoIP Supply has delivered unparalleled service and expertise to over 125,000 customers worldwide.

Featuring the most robust VoIP specific product catalog that contains over 5,000 products from over 60 of the industry's leading manufacturers, at VoIP Supply you will find everything you need for VoIP.

For more information, go to: https://www.voipsupply.com/

Tim Sullivan, VP of Sales at Ooma reviews how Ooma started and then transitioned into the business market.  They carved out a very nice section of the business market that most large companies have left alone because individual customers were too small. “Not so” says Tim to Don Witt of The Channel Daily News a TR Publication. VARs with enterprise grade solutions can now offer Ooma to the smaller businesses providing them with a high quality enterprise grade solution at a small business cost.

Adding the business solution to the network which is already resilient was not a difficult task. Since they were already providing five 9s to their end user community, they knew they would be able to provide the same high quality to the small business consumer.

They provide resellers a pretty aggressive compensation package that would be similar to the enterprise packages.

Since the beginning, Ooma has been committed to transforming the landscape of home phone service. They took into account everything that was wrong with home phone service today (too pricey, limited features, inflexible) and made it their mission to reinvent it. At the center of their effort was the Ooma Telo, a highly sophisticated computer that when connected to Ooma’s cloud-based smart platform delivers free calling with extremely high quality, advanced features, and connected services that turn an ordinary phone to a smart phone for your home.

Building on their success in the home, Ooma launched Ooma Office, a enterprise-level phone service for small businesses. Ooma Office offers everything you’d ever need in a business phone system at a fraction of the cost while offering the quality and reliability you’d expect from Ooma.

To find out more, go to: http://www.ooma.com/business/

2Ring is recently announced that it has become an official member of the Cisco SolutionsPlus Program. This means that all businesses that run customer service on one of the Cisco Contact Center platforms are able to approach Cisco or members of the Cisco global reseller network to purchase 2Ring Dashboards & Wallboards and 2Ring Gadgets for Cisco Finesse. In this podcast Michal Grebac, Strategic Sales and Marketing Director and Tom McCain, Director of North American Sales walk us through the details of this announcement, the impact it will have on the community of Cisco users and dealers. We get a glimpse of what 2Ring will be showcasing at CiscoLive.

According to Cisco, Cisco SolutionsPlus delivers a one stop ordering experience for select third party products and applications. The program provides sales compensation, easy ordering, and extended availability to all Cisco channel partners and sales teams.

We've all heard it. It is the opposite problem of when you can't hear yourself speak. VoIP echo occurs when you hear yourself, delayed.   It turns out that the annoying VoIP echo is a product of some intentional technology, designed originally to let you hear your own voice, but just a little and with so little delay that there's no echo. This is something we experience on landlines. But the advent of VoIP can increase the distance the call might be traveling and the echo appears. In this podcast PathSolutions Tim Titus discusses the problem and what you can do to mitigate the issue.

Visit www.pathsolutions.com

Telecom Reseller featured product and service, The SIP School, was a center of interest at the busy TR booth at the recent EC conference. True to form for many years, TR readers love training and learning, and information about The SIP School attracted attendees to the TR booth throughout the conference.  The SIP School offers paths to become SIP School Certified Associate’ or SSCA®. The Telecommunications Industry Association officially endorses the SSCA® and its associated SIP training course. Telecom Reseller has applauded the school's accessibility, offering course work online and on demand. Graham Francis, CEO, discusses his course offerings and makes the case for getting formal training. In a market filled with many self trained people, Francis points out how training helps IT professionals make better decisions and work more efficiently. Francis points out that his course material helps people deal with the networks they have and have a stronger background in place as they prepare for migration.

Contact TR for a show coupon for discounts on classes

Visit

Listen to the podcast (below)

Prysm is a digital workplace technology firm focused on the way people work. In this podcast, David Schweer, director of product marketing at Prysm, we learn about a unique approach to workforce collaboration. Prysm’s approach is thoroughly multi-vendor platform. According to Schweer, the experience must be engaging. The company’s solutions work in a wide variety of environments including huddle rooms, boardrooms, experience centers and customized installations, but its accessible for off-site meeting members from the nearest smartphone. Prysm has announced support for third party displays, opening many choices for more customers. The company's solutions can scale to include hundreds of thousands of workers, while maintaining top security standards.

As Skype for Business expands its place in the enterprise, the developer world has responded in part by going tourist. Solutions are offered in place of the underlying Skype platform. Clarity Connect is native to Skype of Business. According to Clarity, this extends the functionality of Skype for Business rather than replacing or replicating it.This approach also retains Skype's gains on reliablity and QoS. Recorded live at this year's Enterprise Connect, Clarity Connect's Jeremy Puent discusses the on going advantages Clarity's approach offers the Skype market. Puent describes the release of a new web-based interface for agents in Clarity Connect that provides Clarity Connect customers with a complete set of agent and supervisor capabilities directly in a web browser along with localization support across multiple languages. This new interface The new interface is powered by Microsoft's Skype Developer Platform for Web ("Skype Web SDK") and natively extends Skype for Business' call control to Clarity Connect. (Sourced from the Clarity blog).

Puent believes that Clarity more unified, native approach to Skype provides a more coherent agent experiences, where people are not having to click between programs. Improved efficiency saves money and makes organizations more productive.

And yes, Jeremy was wearing his signature bow-tie during the interview.

Visit http://connect.claritycon.com/

Asterisk is the right solution for many call centers, but that choice can sometimes limit other options. Dashlet.net is introducing real time dashboards for Asterisk that offer real time alerts and notifications, wallboards and sophisticated GUI reporting that deliver critical metrics. In this podcast Ian Sherman walks us through his company's unique cloud based offering to the Asterisk market.

Sherman explains that channel partners have an easier sale. With an install that can be done in under 2 minutes, the reduced support burden compared to other available products and customers actually understanding the product, channel partners will find this product useful in optimizing their time and client satisfaction.

The dashboards offer historical analysis, real time information, all delivered with an easy to understand GUI. Interactive graphs and charts make understanding the data easy, even for non-IT and other non-technical staff. For dealers and channels, there are value added revenue opportunities to consider on existing clients, and a wider portfolio to attract new clients. Sherman outlines how people can get started and Dashlet.net’s 28 day free trial policy.

Visit www.dashlet.net

As the migration of real time communications continues to escalate, the need for channels to have partners who deliver more than hardware becomes more critical. In this podcast, 888Voip Partner and COO, David Vance, discusses the way 888 seeks to lead the UC and UCaaS market by offering unique value added programs and opportunities for their customers. We learn about the 888 Channel Advantage Program and the importance of offering options such as product choice, customization and more. Vance also talks about how 888 helps their customers retain account control. 888Voip is a nationally recognized UC distributor located in upstate New York.

Visit www.888voip.com

One of the less reported and discussed impacts of the decline in employment in certain industrial, resource and mineral extraction industries is that there is an emerging shortage of skilled labor in many fields. As these heavy industry operations were able to take advantage of automation and other measures to trim crew sizes, the workers that remained were the most tenured and the most skilled. Now, many of those workers are approaching a part of their career where it may no longer be optimal for them to go into the mine, or to the end of the logging road. Hardhat Wearables a division of Priologic Software Inc. (https://priologic.com)has launched a localized collaboration platform for teams working on remote logging, oil and gas, construction and utilities worksites often with little or no Internet connectivity.

The Hardhat Connect system consists of a local ruggedized collaboration server that is mounted in the crew truck or portable trailer with network gear that can penetrate buildings or forests. Hardhat Connect delivers audio, video, screen sharing and telestration between team members wearing Head Mounted devices like Realwear's HMT-1 (Head Mounted Tablet), Fujitsu's Head Mounted Display, or carrying most recent Android devices, PC or Mac computers. In this podcast, Doug Pelton discusses how he is developing answers for these niche industries whose needs have been ignored by the larger IT and UC development communities. Pelton's Priologic is known for its work on new an innovative ideas.

Visit https://hardhatwearables.com/