Telecom Reseller / Technology Reseller News

One of the less reported and discussed impacts of the decline in employment in certain industrial, resource and mineral extraction industries is that there is an emerging shortage of skilled labor in many fields. As these heavy industry operations were able to take advantage of automation and other measures to trim crew sizes, the workers that remained were the most tenured and the most skilled. Now, many of those workers are approaching a part of their career where it may no longer be optimal for them to go into the mine, or to the end of the logging road. Hardhat Wearables a division of Priologic Software Inc. (https://priologic.com)has launched a localized collaboration platform for teams working on remote logging, oil and gas, construction and utilities worksites often with little or no Internet connectivity.

The Hardhat Connect system consists of a local ruggedized collaboration server that is mounted in the crew truck or portable trailer with network gear that can penetrate buildings or forests. Hardhat Connect delivers audio, video, screen sharing and telestration between team members wearing Head Mounted devices like Realwear's HMT-1 (Head Mounted Tablet), Fujitsu's Head Mounted Display, or carrying most recent Android devices, PC or Mac computers. In this podcast, Doug Pelton discusses how he is developing answers for these niche industries whose needs have been ignored by the larger IT and UC development communities. Pelton's Priologic is known for its work on new an innovative ideas.

Visit https://hardhatwearables.com/

Today at Channel Partners, Bicom Systems (Booth 227) will be showcasing their family of seven highly featured products. The Bicom booth will offer both product demos and product presentations. According to Bicom's Laura Espinosa, attendees will be able to review some refreshed products and see demos of new innovations. The company will also be previewing a new cloud version of their very popular key system product, completely updated for the cloud era, but a great solution for channel partners who have customers who need a stable robust solution, but a are migrating from the prem. Bicom Systems is a company that has positioned itself to offer highly featured products that offer durability to the customer and that meet the needs of today's channel. The podcast discusses what attendees can experience at booth 227.

According to Walter Kenrich, Director, Product Marketing, Sonus, " Leveraging Session Initiation Protocol (SIP) technology truly changes the way we think about communications these days.  With SIP, unified communication (UC) applications become just another “data application” and without appropriate security measures in place, networks could be opened to bad actors exposing the business, technology, privacy and compliance to new attack threats."  In this podcast Walter Kenrich discusses his recent blog. We learn how SIP opens up  a whole set of serious issues, including Denial of Service on UC Ports, Telephony Denial of Service (TDoS), Theft of Service (Toll Fraud and Network Penetration – Opening Other Entry Points). Kenrich aslp covers what we can do to button down our networks without sacrificing the gains SIP delivers.  We also learn about the constructive role of an SBC in improving the quality of network security and improving the quality of network QoS.

Read the blog

Visit Sonus

Listen to the podcast

Drew Lydecker, President of Avant discusses the company’s current positioning of being the channel enablement leader to Don Witt of The Channel Daily News, a publication of TR, at Channel Partners. As a distributor, Avant provides access to:

90 Carriers

100 Cloud providers

1500 Data center facilities

Drew continues by explaining how they have aggressively partnered with every Gardner Magic Quadrant leader in the UCaaS space. This wealth of UCaaS applications is enhanced via the enablement technology made available to the Avant resellers.

Announced at Channel Partners today to The Channel Daily News – The Avant BattleLab. It is a true emersion center with:

Theater

Executive briefing center

A full cloud based emersion center

In the emersion center, the reseller can brand the Virtual Reality experience to his company and then let his customers try:

Every UCaaS provider ap

Look at every user interface

Feel all of the hardware

See what they look like before they buy it

The BattleLab was developed for the Avant Resellers to enable them to provide their customers a true, real life feeling of the technology they are looking to incorporate into their business to make it more successful.

If you are at Channel Partners – you will need to see this in their meeting room –Mandalay Bay Islander C.

AVANT is the premier distributor of next generation IT technologies.

They lead the industry in channel sales enablement of next generation IT solutions.  AVANT passionately empowers people to be the best sellers they can be by:

Building platforms and processes for effective sales enablement

Providing access to phenomenal sales experts

Building market knowledge and intellectual capital

Achieving revenue through win-win business model

To find out more, go to: http://avantcommunications.net/About-Avant#sthash.MmqvdsK4.dpuf

Being a Business Intelligence company, they excel at data visualization as explained by Rob Wood, Vice President of Sales at ClicData to Don Witt of The Channel Daily News, a TR Publication. Data from any source and any type of data can be run through a ClicData analytics module to produce eye opening visual results that will identify:

System failures

Holes

Weaknesses

Strengths

Success

And more

Whether you are searching for information in technical, business, scientific, telephony, health care or other industries based on Key Performance Indicators (KPIs), ClickData can easily integrate into your data system to provide the visualization that helps engineers, support, customer service, finance, marketing and management make quick and easy decisions based on the intelligence their own data provides them in real time.

Their ambition is to be a major player in the Business Intelligence (BI) market and in cloud-based BI Analytics, dashboard and reporting. They have a unique value proposition to offer their customers that few can compare to. And they just got started…

Their vision is to allow any business to connect to any data source, no matter where it lives, no matter its platform or format. To be able to clean and standardize it across the landscape of data sources to make it usable and meaningful.

To be able to visualize it in charts, tables, words, sounds. And then: to share it with anyone, at the click of a button. And to share it automatically when milestones are reached, courses need correcting, or people simply need to be informed. And then: to let people do all this remotely, when desired, with a browser of choice.

To find out more, go to: https://www.clicdata.com/

Businesses are looking for new ways to first understand who their customers are, where they are, and how they can service them better. Kalon Welch EVP, Business Development of FastSensor explains to Don Witt of The Channel Daily News, how their technology allows businesses to take advantage of the mobile phone or other device being used by customer prospects when they are out shopping.

FastSensor has the capability of monitoring the customers around a store or business facility to within a meter. This is accomplished through one of several technologies available in the devices

being tracked by their Mac address including:

WiFi

RFID

Bluetooth

And a couple more

You cannot go off grid from FastSensor when you are in a shopping area. While you may be tracked, you are not identified unless you choose to sign up for a store promotion that may be pushed to your device from the store marketing programs.

If you need feedback on how effective your advertising is and how well your products are received in your store by the customer, then you will need to check out this technology.

Through the tracking software, they will let you know:

How long they looked into the window

How long they were in the stare

How long they were at various displays

If they were in the store before

This can have a significant influence on how a store is organized and the type of product that is purchased for the store shelves.

For more information, go to: http://www.fastsensor.us

Recorded at Enterprise Connect 2017, this podcast features a big view of Yealink's endpoint offerings. Yealink's Lucy Liu, Director BD and Marketing, and Nevin Yue, Product Director for Skype for Business, describe in detail products their company is offering in the Skype for Business market. We learn about the product line's value proposition for the channel, and for the end user customer. Both Liu and Yue point out that Yealink has taken care to deliver excellent customer (or end user) experiences. The phone requires minimum worker training and offer a familiar interface. Making an endpoint accessible and easy to use, even as the endpoint leverages a newer platform such as Skype for Business, is critical if the product is deliver real productivity improvements. The phones are customizable. We also learn about Yealink's partner programs.

Visit www.yealink.com

According to Jared Hamm, it’s often a matter of when and not if, that a company will turn to J-Curve. Selling cloud managed services is expensive and challenging, but the larger challenge can occur right after the sale when the delivery of services to the customer is impaired by poor processes and other challenges. J-Curve offers Tier 1 and Tier 2 technical support, fraud and NOC services, ticket monitoring, CRM design and implementation, consulting, development work, application design, process, procedure and workflow development, retention and credits, account administration, product activation and provisioning.

In this podcast we discuss J-Curve’s bench of products and services, and how they help J-Curve’s client’s meet customer expectations.

by Gary Audin

Your receptionist is typically the first point of contact with your organization. You need to leave a positive impression with those calling in. The function of being a receptionist must be easy to use, simple, and intuitive. Providing a color visual presentation, using game application on the screen, goes a long way to improving the productivity the receptionist. You also have to worry about the temporary receptionist who comes in for lunch, two or more receptionists spread out through the offices or hospital, and avoiding training of the receptionist.

John Cray, VP Product Management at Enghouse Interactive www.enghouseinteractive.com and Gary Audin recorded this podcast the Enterprise Connect conference. John discusses how to handle calls smoothly to improve the customer service experience. He also talks about how to improve efficiency and deal with complex situations. The number of calls per hours is important. You also may want to connect the receptionist to other systems internally such as CRM. John discusses TouchPoint Attendant Console http://www.enghouseinteractive.com/touchpoint-attendant/ which is a serverless platform that’s easy to implement that meets these requirements.

Enghouse Interactive’s integrated suite of solutions includes omnichannel contact center, self-service, attendant operator consoles, and workforce optimization. This wide portfolio places Enghouse in the unique position to offer customers and partners a complete, fully featured single vendor solution. These solutions support the full range of deployment methods from premise-based to private, public, or community cloud and even hybrid requirements.

Their solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000. They have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

GENBAND is can be described a familiar new face in real time communication. The company's wide and diverse product lines have origins deep in the legacy parts of UC, but at the same time the company has in each space the innovative next step products for a migrating and changing enterprise community. In this podcast, Patrick Joggerst discusses a variety of recent GENBAND announcements and on going developments. We learn about how Polycom and GENBAND have continued to build upon their Joint Interoperability Test Command (JITC) certification from last year with newly approved solutions that offer the US Department of Defense (DoD) enhanced communications capabilities. Joggerst also reviews GENBAND's work with legacy users of Avaya and a Nortel branded products. And we hear about Kandy, GENBAND's flagship cloud based, a real-time communications platform enabling Service Providers, Independent Software Vendors, Systems Integrators and Enterprises to rapidly create and deploy value-added communications services.

Visit www.genband.com