Telecom Reseller / Technology Reseller News

Simplicity, flexibility, velocity, partnership. These are the four guiding principles of Mitel’s new go to market strategy according to Mike Conlon, Vice President of Global Channels at Mitel. The refresh in their partner program signals Mitel’s determination to move from being among the top leader in the cloud communication space to actually become the leading firm. Conlon discusses Mitel’s course since the aquistion of Shoretel and how the program impacts channel partner companies. Conlon also discusses the vital issue of customer activation and how Mitel is investing on making sure customer experiences are reliable and robust.

As of Q3 CY2017 Mitel was ranked second in UCaaS Market Share Worldwide by Synergy Research. Mitel recently crossed the one million-seat mark for UCaaS subscribers worldwide and Mitel has been recognized as a Leader in the Gartner Magic Quadrant for Unified Communications for four consecutive years.

Visit www.mitel.com

The rise of IoT and mobility are fast encroaching on the Catalyst 6500, a widely installed workhorse. In this podcast, Phil Mogavero, VP of Network Services of PCM, we learn about the Catalyst 9000 series of switches with Cisco’s new Digital Network Architecture (DNA). Together, these can deliver frictionless connectivity, security services that protect data and meaningfully gate user access, digital services for optimizing business applications and management services which lower operational cost. Mogavero discusses how the Cisco 9000 and the DNA blueprint provides a platform that meets the mobility and other challenges facing IT. A Cisco-certified Gold partner, PCM is a USD 2.25 billion public company with over 4000 employees. We learn about the company’s Hybrid Data Center Partnership.

Visit www.pcm.com

The Session Border Controller is one of those IT products that does many things, has a reasonable cost, offers lots of choice, can be really critical, and not always the center of attention. Like the screen writer who gives the actor those remembered lines, it stands in the background, faithfully delivering a consistent performance. In this podcast, Steve Johnson, of Ingate, discusses the SBC and tells us about Ingate's SBCs. Johnson outlines the flexible opportunities Ingate offer their channel and why channel partner companies should look at Ingate as a part of their portfolio in order to continue to offer users prem and off prem choices, security and more.

Visit www.ingate.com

Now a 15 year old company, Vonage is maturing as one of the largest phone companies in the world. First servicing end-users, Vonage now supports 2 business solutions which provide quality and reliability to the business client, as described by Sanjay Srinivasan, Vonage Chief Architect, to Don Witt of The Channel Daily News, a TR publication. Sanjay continues by indicating that these solutions were the result of acquiring the leaders in the business solution market segment which were built to:

Scale

Provide high availability

High reliability

The Essentials Platform is a proprietary, self-serve, rapid provisioning and rapid delivery solution for smaller operations.

The Premier Platform is based on Broadsoft, one of the leaders in the VoIP phone service.

For both platforms, Vonage focuses on the business user experience. Their use of SDN and broadband service into facilities allows them to guarantee quality.

Vonage also provides interfaces for WebRTC and APIs to their clients allowing them to integrate the communications experience into their internal applications providing for a much richer end-user experience. This highlights the Communication Platform as a Service (CPaaS) and world we are now entering.

From sole proprietors to global enterprises with multiple locations, Vonage Business offers purpose-built cloud unified communications, feature-rich business phone systems, 15 + years of VoIP service experience, and award-winning customer support for every type of business.

For more information, go to: https://www.vonage.com/business/

Jason Dishon, VP of Enterprise Sales and Channel Chief of Windstream, discusses channel changes with Don Witt of the Channel Daily News from TelecomReseller. Windstream targets Residential, small business and Enterprise customers.

Channel Streategy changes involve a Support Program which involves:

Dedicated Account Management

Service Order Coordinator

Engineering Resources

Products include:

Carrier Solutions

High Speed Internet

Digital TV

Telephony

UC

Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark.

Why Windstream?

Their People

At Windstream, they believe happy employees create the most productive work environment. Through teamwork and a positive work environment, they ensure Windstream is a place for employees and their careers to thrive.

Their Team

Windstream offers a diverse working environment. They encourage people from all backgrounds to work together and produce an environment that is beneficial for their employees as well as for our business partners and customers.

Their Diversity

They are committed to reviewing the talents and experience of each job applicant compared to the specific job opening, without regard to race, color, religion, sex, age, national origin, disability, military status or sexual orientation. They give full consideration to qualified disabled individuals as well as Vietnam military veterans.

http://www.windstream.com/siteselector/

The departure of Toshiba from the UC (and possibly other IT markets), and the speeding migration of the entprirse to the cloud, is a form of shock change to the traditional channel. In this podcast, Mark Sher, VP of cloud voice product marketing at Intermedia, discusses what is driving the shift to cloud voice, what displaced channel companies can do now and offers ideas on what to look for when choosing cloud based partners.

Read Mark Sher's Blog

Visit Intermedia

Visit www.intermedia.net

by Gary Audin

You are constantly bombarded with predictions. One is that the deskphone’s days are numbered. Yes the mobile phone continues to be popular. So is the softphone. But the deskphone does have its advantages that will cause its life to last for years.

Laura Espinosa, Content Marketer at Bicom Systems www.bicomsystems.com and Gary Audin provide a balanced view of the advantages of the deskphone, mobile phone, and softphone. This review offers an unbiased analysis of these three phone types in this EDUcast. Laura also explores the creation of hybrid phone solutions.

What you will learn:

Deskphones are not dying

Advantages of the mobile phone

Advantages of the softphone

Hybrid Solutions

Unified Communications Apps

There is more useful content from Bicom Systems including “5 Ways to Increase Customer Loyalty for ITSPs & Telcos” www.bicomsystems.com/customer-loyalty and “How to Start & Grow an ITSP” www.bicomsystems.com/how_to_start_an_itsp

Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born.

By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework.

Speakerphones were once large, tethered objects that made the party on the line sound like he was speaking from a cave. Their quality issues notwithstanding, they were often left unused due to their complexity of launching a call. Now comes a generation of products that transforms the speakerphone into an attractive companion device, delivering music and calls with quality.

Launched at Enterprise Connect, the Jabra Speak 710 is a portable premium speakerphone that provides “immersive sound” for calls and music, plug and play connectivity and a hockey puck size that includes a kickstand so you can direct the music. In this podcast, Jabra’s Steve Boyle discusses the Speak 710’s features. We also learn the device’s place in Jabra response to the change in the way people are working. The Speak 710 is designed for work, home and huddle room environments, reflecting the shift work onsite sometimes and work offsite sometimes new norms. Boyle discusses the Speak 710’s functionality and its audio DNA connection with GN, resulting in superior music or call quality.

Visit www.jabra.com

German design and world famous Sennheiser sound quality are now available as a scalable solution for conference and huddle rooms. In this podcast, Doug Bowersox of Sennheiser showcases the new SP220, a portable, dual speakerphone solution for unified communications. Bowersox takes us through how the SP220 can be scaled from a personal solution all the way up to a conference room of a dozen participants. The product relies on a blend of sophisticated engineering and unique software to deliver a superior conference experience, easily outperforming previously favored choices on the conference call table. We learn about the SP220’s position in the larger family of collaboration products and how these are critical as digital transformation changes the way people work and communicate.

Read the press release

Visit the product and site

Listen to the podcast

If you are a carrier and you are looking to expand your revenue base while providing better service to your current as well as new customers – listen in to Kevin Nethercott, VP of Business Development for Communications Platform as a Service (CPaaS) with TeleStax provide a brief background on TeleStax to Don Witt of The Channel Daily News a TR publication.  Kevin continues to describe their core stack, being used in over 5,000 deployments, which includes:

SS7

SMS Gateways

WebRTC

Media Servers

SIP Servers

And additional core elements providing everything needed for today’s communications.

The above is surrounded by an easy to use API and a Visual Design Tool that is easy to use enabling non-telecommunication engineers to develop telecommunications applications.

SMS texting is the fastest growing service requested by the end user and TeleStax has an easy 5 step process to make it happen for carriers.

Put current non-SMS numbers into the SMS Registry

TeleStax manages SMS Termination

Point numbers to the Restcomm platform

API to deliver the SMS text to the client

Develop applications to sell – for example

SMS Bundle

Chatbot

Toll free call center

SMS contact centers

Kevin wants carriers to make more money, and TeleStax can enable you to make it happen.

TeleStax is hosting Restconn for its Restcomm software in Prague, Czech Republic, May 23 – 25, 2017. Register now. http://go.telestax.com/restconn-2017

For more information, go to: https://telestax.com/