Telecom Reseller / Technology Reseller News

AudioCodes focused on the needs of many end users who are working to create better huddle rooms, migrate from legacy systems, and deal with a number of other dynamics. In this podcast Eric Bauer of AudioCodes walks us through AudioCodes Huddle Room Solution for Skype for Business announcement, made at the event, and discusses how AudioCodes’ Universal Communications Architecture (UCA) solution enables enterprises with aging milti-vendor platform communication systems to modernize their voice networks. Bauer also discusses AudioCodes offering to tackle the QoS problem, not only at the contact center but work from home. Bauer outlines how AudioCodes has a wide suite of products for the enterprise.

Visit www.audiocodes.com

Telnyx has been busy this past year expanding, growing and supporting the technology that has enabled them to accomplish so much. Ian Reither, the COO of Telnyx explains to Don Witt of The Channel Daily News a TR Publication, that they will be sponsoring ClueCon, Kamailio, and Asterisk shows this year.  While these shows are not well-known, they represent some of the best telecommunications technology in the world. Couple this with the Telnyx network which incorporates very high redundancy and reliability standards as well as a Dr. Deming philosophy and you have a winning ticket.

Telnyx provides enterprise grade network ready service now in more than 50 countries around the world including:

SIP Trunks

DIDs

Other wholesale telecommunications resources

This past year they have also been getting enterprise grade certifications including Microsoft Skype for business SIP trunking provider on a global scale and with Avaya as a DevConnect Partner. Interoperability for both technologies has been certified with the PSTN.

They have been making major strides with their API becoming the exclusive Canadian partner of Cisco Meraki by integrating into their dashboard in a very short period of time while providing:

Search for phone numbers

Provision phone numbers

Enable Caller ID

Enable emergency services

Enable Portability

Deliver a quality network

Telnyx will be partnering with Cisco Meraki to expand into 15 additional countries over the summer.

As a team, they share the common goal of creating products that integrate seamlessly and have the power to transform the way you communicate every day.

They engineer infrastructure and tools that make it easy to embed their communications into businesses and applications. As a result, they provide a simple, configurable and barrier-free medium to communicate in real-time.

They are engineers and business people innovating together to solve real problems in communications. They know the importance of what they do because communications is the heart of every business.

To find out more, go to: https://telnyx.com/

We are living through exciting times in the communications field where NEW seems to help define most of the technology including 5G, IoT and more.  Brian Kracik, Senior Director of Product marketing for SaaS products and the cloud defines his group to Don Witt of The Channel Daily News a TR publication. His group provides services to the vertical channel which includes service providers like:

NTT

British Telecom

AT&T

Verizon

They also provide service to the enterprise channel across all industries.

Oracle Industry Connect is an executive based show where over 90% of the sessions are delivered by their customer speakers.

It is apparent that 5G is providing new opportunities and is looked at as an enabler by Oracle. Service providers have been looking to increase bandwidth and speed for a long time. There is also a move of enterprise becoming digital service providers. Oracle helps the enterprise by asking:

What kind of business do you want to be

What kind of experience do you want to provide

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

Modern cloud services help companies seize new business opportunities and innovate faster. Oracle delivers the most comprehensive portfolio of integrated cloud solutions for business, IT, and development needs, including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and data as a service (DaaS). Oracle Cloud helps businesses offload IT management so that they can focus on their priorities.

For more information, go to: https://www.oracle.com/index.html

5G is on the minds of many of the carriers attending the Oracle Industry Connect Conference in Orlando Fl.  One individual traveled a long way to discuss his ideas with other carriers and to hear about their thoughts on 5G.  Krzysztof Kozlowski of Orange Poland, Director of Orange Labs in Poland, comments on 5G and its status in Europe to Don Witt of The Channel Daily News a TR publication.

Currently, Orange Poland is delivering voice, data and installing fiber with over 1 million connections installed and 100 thousand customers. Additionally, they provide LTE to 99.6% of the population of Poland.

While in a very competitive market, Orange Poland continues to grow as a result of its never ending goal of quality, reliability and trust with the customer.

They continue to move forward with technology, but do not deploy until:

Technology is reliable

Less expensive

Generates additional revenue

5G is being tested in the labs now using SDN, NFV and Oracle technology making sure it is reliable, fast and secure. Radio waves are also being tested for delivery of services for the last mile.

Orange is driving forward to define 5G and its applications for the various markets and sectors. They are working closely with industrial and academic stakeholders from this sector within public-private partnerships in France and at European level.

They are also extremely active in international standardization organizations and on frequency harmonization issues. Alongside this, they are carrying out technical trials with industrial firms to overcome the technological obstacles and assess the potential uses of 5G.

At the heart of their customer relationship

Digital technologies are often not enough to make your life easier. For Orange, high quality and reliable technologies must go hand-in-hand with a personal experience whenever you need it.

To find out more, go to: https://www.orange.com/en/home

by Gary Audin

Testing is a hassle. Testing needs to be done to ensure that everything works right. The number of endpoints to test can be daunting. The endpoints need to be “always on”. They need to be working as expected. If you are an enterprise, automated testing can reduce your testing budget and errors. If you are an MSP, VAR, or reseller, automated testing can produce new revenue.

This podcast with Chakra Devalla, CEO of tekVizion www.tekvizion.com and Gary Audin was recorded at the Enterprise Connect conference in Orlando, Florida. Chakra talks about testing when you deploy endpoints and testing the endpoints while they are in production with onPOINT http://www.tekvizion.com/services/onpoint/.  He recommends that continuous testing is actually necessary. It can also help you reduce the errors. Automated reporting simplifies the testing scenario and reduces human errors.

Chakra points out the benefits of onPOINT:

Testing can accelerate deployment for new customers and for upgrades to existing customers

Automated testing is less expensive than having engineers perform the test manually

Automated testing will improve reliability

You can identify and diagnose problems faster, save time and money with remote support

tekVizion www.tekvizion.com helps service providers, vendors, and enterprise customers accelerate implementation, improve reliability,` and reduce the costs of deploying multi-vendor communication networks. tekVizion offers a range of services including interoperability testing, on-demand access to virtual lab environments, integration services and custom application development. Founded in 2002, tekVizion hosts the first interoperability lab of its kind. The company’s extensive lab resources include over 250 network elements and a team of dedicated specialists, certifying over 400 applications per year.

As the cloud continues to become the primary platform of the enterprise, the “out of towners” have arrived. Google and Microsoft have been working on UCaaS for a while. Does the Amazon Alexa represent a point of entry for Amazon? In this podcast, West's Unified Communications Marcus Schmidt, walks us through this emerging landscape. We learn how a personal assistant from Amazon might fit in with existing networks, and how the product’s presence creates new functionalities and new opportunities. Schmidt discusses app developer opportunities, regulatory issues and security concerns.

West is a global company with diversified Unified Communications Services, www.west.com/unified-communications/

Two to three years of development were devoted to the customer journey and their experience when they call for assistance. Christopher Morley, Vice President and General Manager of Cloud Contact Center at eLoyalty, explains to Don Witt of The Channel Daily News, a TR Publication, how it is unlikely that it is the first time they have reached out to the company. The call to the contact center is part of a continuum where the customer may have:

Been to the website

Filled in a form

Been to the store

Read an advertisement

Touched the company 5 – 10 times just prior to the call

When he reaches the contact center, he does not want to start from the beginning. WebRTC has been an enabler to allow eLoyalty to bring the various contact points together for the contact center worker who are really surrogates for the people the customer would actually like to reach. The contact center worker is now supported by:

A large knowledge base

Screen Pops

IT Capabilities

More

eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. Their parent company, TeleTech, has been an innovator in contact center management technologies for over 30 years. In 2001, TeleTech pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. After a technology investment of over $250 million, they now process over 3.5 billion VoIP minutes and several billion transactions annually on their Cloud architecture. In 2011, TeleTech acquired eLoyalty, an award-winning technology services provider, augmenting the TeleTech Cloud suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.

To find out more, go to: http://www.eloyalty.com/ or http://www.teletech.com/solutions

Last week, SkySwitch announced an integration with the Amazon Echo and Amazon Alexa to voice enable dialing from the SkySwitch UCaaS platform. SkySwitch UCaaS users with an Amazon Echo can now ask Alexa to initiate phone calls using voice commands. According to a press release,  the SkySwitch Web Centrex PBX Skill is now listed in the Amazon Alexa Skills Department, and can be found by searching for its invocation name ‘PBX’. SkySwitch Makes Amazon Alexa Skill Available to White Label UCaaS Resellers

In this podcast, Jason Jones, Executive Vice President of Business Development, discusses this unique offering and how it's a part of a larger story that Jones believes makes SkySwitch a different partner for resellers. Jones views the Alexa offering as a “showstopper”, allowing his resellers to tell a still larger story to their customers. We learn that Alexa is not an alternative end point but instead something new in UCaaS, a type of personal assistant, that has the potential to take cloud communication offering to a new level.

Learn more www.skyswitch.com/bringing-amazon-echo-work/

Listen to the podcast, below

There has been an evolution in communications as well as in open source. This evolution has brought open source, which was at arm’s length from commercial products, to what now seems to be a very cooperative relationship. Chris King, Senior Director of Product Marketing at Oracle Communications, discusses the evolution and open source and the maturation of the cloud.

With the maturation of the cloud and the associated standards, enterprise which was reluctant to move to the cloud, now sees that the path is paved. Investments that are now made will not be at risk.  It is well established that certain technology will save money and provided flexibility to respond to the demands of customers that may come in burst mode.  In order to support the demand, SDN and NFV architectures need to be involved to automatically respond reliably.

You will also hear what impediments may still exist for enterprise moving to the cloud.

The first day of Oracle Industry Connect has been very successful with thousands of participants as well as speakers from the major companies from around the world.

I have attended a number of sessions and have learned a great deal about Oracle solutions and how they have advantages over other solutions in the industry. Listen in to hear some of them.

With more than 420,000 customers and deployments in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.

For more information, go to: https://www.oracle.com/industries/communications/index.html

One may think that when they use social media that they are being protected by the developer of the media - LinkedIn, Twitter, Facebook, Instagram, Google+, YouTube, the internet provider or the telco. Unfortunately, you are not. Evan Blair, VP & Co-Founder of ZeroFOX identifies the problem from a business and end-user perspective to Don Witt of The Channel Daily News a TR Publication.

He goes on to explain how the cyber-attackers access social media to breach the corporate and Big Data wall. We are in a new age of cyber-warfare. It is no longer just the email, browser, and internet that is being hacked. Now one needs to be aware of the new threats.  The text which you received from Grandma may not be from Grandma. The Tweet you just read, may not be from the actual source. Cyber-attackers continue to find new holes in business and personal security which allows them to have access to corporate and personal data. What can you do to stop it? Listen in and find out.

Every industry faces a unique set of risks on social, many of which have put organizations in the press or at the center of controversy. Whether it’s blocking targeted phishing attacks, protecting corporate accounts from compromise, fighting fraud or defending against scams and impersonating accounts, social media security is critical for modern business success.

ZeroFOX, the innovator of social media security, protects modern organizations from the dynamic risks of social media and digital channels. Each day, ZeroFOX’s cloud-based, SaaS platform processes millions of posts and accounts across the social landscape, spanning LinkedIn, Twitter, Facebook, Instagram, Google+, YouTube and more. Using targeted data collection, intelligent analysis and automated remediation, ZeroFOX protects businesses around the world against phishing attacks, information loss, account compromise, fraud, compliance violations, and financial loss.

For more information, go to: https://www.zerofox.com/