Telecom Reseller / Technology Reseller News

As 2016 ended, CI, Inc. (formerly Computer Instruments) a leading software manufacturer of Cloud and Premise based IVR, CTI, Call Back, Outbound, Messaging, IP Phone applications and mobility solutions for the contact center, announced the launch and availability of eONE Multi-Tenant Hosted Cloud offering.

In this podcast, Chris Herring, CI CEO and President walks us through the offering. The offering is a huge step, taking on prem platform and making it available in the cloud. The platform will allow for resource sharing while allowing for independent IVRs, and for the need in some enterprises to provide different experiences for call to different departments and divisions.

CI is a founding member of the Avaya DevConnect company with roots deep into the Avaya ecosystem.

Visit CI

"Did you use a headset today," asks Sennheiser's Doug Bowersox of attendees as they stream by the Sennheiser booth at Avaya ENGAGE. "Nine times out of ten," Bowersox says, "people go 'oh wow', when they try on a Sennheiser." Bowersox says that his customers are reacting to the better comfort, better design and precision acoustics that his company offers. The firm has staked out a space in the crowded wearable technology bench, for offering high quality experiences, comfort and appearance.

Under the banner of "reclaim your office", the company recently came out with the MB 660 headset. The MB 660 is designed to counter the elevated noise form today's noisier offices. As we knock down cubicles and rip out carpet, in-order to offer refreshed office styles, we are also adding, noise. The MB 660 is deigned to be a work companion, drowning out noise while you work, offering Bluetooth wireless music of other options from your smartphone, and calls where you can hear and be heard. Bowersox walks us through the new product, and updates us on other Sennheiser news.

Learn about the MB 660

In the run up to Avaya ENGAGE, Tone Software Corporation, a leading provider of comprehensive unified communications and collaboration (UC&C) monitoring and management software for advanced collaboration ecosystems, announced the new ReliaTel Executive Dashboards that provide highly customizable, business-specific views of the UC operational information most impactful to your business.

In this podcast Perry King, director of product management for Tone, outline how these executive level dashboards meet to continuously understand the impact of UC operational processes on the success of the business.  The ReliaTel Dashboards enable users to incorporate external data from other tools, applications, and ticketing systems, to provide meaningful correlation of operational data and visual representations that directly relate to the users’ specific business conditions, processes, operational thresholds and policies. King notes that the dashboards are customizable.

"With these dashboards, the service provider can send a single link to their client and give them that exact executive snapshot view so that the executive knows how their overall systems are preforming, how its (issues) impacting their business and how it can be associated with the service level," stated Perry.

Tone is an Avaya DevConnect Partner. Visit http://www.tonesoft.com/tone-reliatel-exec-UC-dashboards

Something new at work will have a hard time living down a bad first impression. A bad on-boarding experience when a company is just adopting a new service might lead to anything from customer resistance to renewal or going deeper with more services, to cancellation and defection. In this podcast, Sean Hsieh, Co-founder and Chief Product Officer of Flowroute gives us a taste of his two DeveloperWeek presentations. In addition to speaking on how to improve on-boarding, Hsieh also presented on contextual information. We learn how improvements in these areas are critical to customer satisfaction and loyalty. Hsieh also looks at how WebRTC can be used to go further than simply replacing other existing options to inventing whole new experiences.

Flowroute's services include, local DIDs and toll-free numbers, outbound termination, SIP trunking, e911 and more. Flowroute also provides a rich set of services and products to developers.

Visit www.flowroute.com

$6,000 per agent. That's what TelStrat's Mike Berlin says it costs a company to replace a contact center agent. Fighting turnover, improving the quality of life for agents and fighting the terrific costs of turnover is what TelStrat has been doing for over a quarter of a century. The company originally did this with hardware and then became a software firm. Today, TelStrat's model now includes a SaaS model, allowing customers to do pay/go while continuously enjoying the latest versions and deep support.

In this podcast, Berlin discusses the changing landscape of workforce optimization, the impact of regulatory requirements in key industries such as finance and health care, and how TelStrat helps customers match those challenges, with products that save money and improve productivity. We look at how TelStrat's newest options are more robust and hardened for security than ever before. We also learn about TelStrat's deep relationship with Avaya, and the related role of offering speech analytics to Avaya users. “Blue, red, purple,” Berlin comments, TelStrat can offer a solution that works across all the installed servers an enterprise may have. TelStrat can centralize mission critical solutions and provide same experience information from across a diverse multi-vendor platform. We learn about Engage 6.1 and how the new release brings forward a solution that really retires the need for more expensive hardware solutions.

TelStrat is an Avaya DevConnect Partner.

Visit http://www.telstrat.com/

As 2016 came to a close, West Corporation, a global provider of communication and network infrastructure services, acquired 911 ETC, Inc. ("911 ETC"), a leading provider of E9-1-1 services for the enterprise. 911ETC  pioneering cloud based e911 solution that works with every type of platform fro, TDM to next generation platforms. West Corporation is a significantly sized corporation with a wide range of products and services.

In this podcast, Mike Anderson, National Sales Director at 911 ETC, discusses how 911ETC has been a great fit in the West Corporation and how West's resources will make 911 ETC services even stronger. We learn about the continued need for e911 and the on going challenges of pinpointing emergency calls in a network that is more and more literally removed from the premises where an emergency call would originate. Anderson sees the merger with West to be a positive step for customers and for continued product innovation. With the acquisition, West solidifies a very large share of the e911 market.

Visit www.west.com, and then drill down into the safety and E9-1-1 sections for information and additional resources on e911 regulations, solutions and more.

As Avaya customers gathered for Avaya ENGAGE last week, Avaya released Avaya Surge, an offering to improve security "at the perimeter of the Internet of Things". Formerly SDN Fx Healthcare, Avaya Surge is available for all verticals, and its can run on any vendor's network.

In this podcast, Avaya's Randy Cross gives us a tour of Avaya Surge, and how it will help UC and UCaaS managers deliver security while offering centrally-set, "Follow-me" profiles applied on a by-device basis, and automatically learns and updates from traffic flows, providing continuous, ongoing security improvement.

Cross describes the reaction of Avaya customers at the show as being very enthusiastic, whith one Avaya user describing Surge as potentially "life changing" for his company.

The product is designed to help Avaya Business Partner community deliver a needed and welcome solution as the promise and challenge of IoT continues to reshape the communication networks and other organizational systems.

Avaya Surge will be available through Avaya Channel Partners in the second quarter of 2017.

Learn about Avaya Surge

CCT is leading the way in Omni-Channel customer engagement solutions and a familiar participant at Avaya ENGAGE. The Avaya DevConnect Partner, helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as WebRTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

In this podcast, Uwe Kreuter, Managing Director, CCT Deutschland GmbH, discusses how CCT's offerings work closely with Avaya's latest products and innovations as well as supporting the many Avaya legacy products that are a part of the installed base. Kreauter walks us through some insights on how his firm is working on Avaya's cloud approach, and gives a glimpse at some product news from CCT expected soon.

Kreuter also discusses how hos products are becoming more vendor agnostic, allowing customers to offer similar experiences across multi-vendor platform networks. CCT is interfacing with cloud providers as well. "Our desktop and our solution has the flexibility to make use of your platform of choice," says Kreuter.

Visit http://www.cct-solutions.com/en/ and listen to the podcast below.

It's a common IT and UC challenge. A company or a government organization enters into a merger, which means networks, gear and other systems never designed to work together must now work as one. The same organization might enter into a period of growth, or alternatively a period of shedding staff, closing sites, or enduring a hiring/spending freeze. IT and UC managers have little say over these events but are faced with consequences that other parts of the management team may not have anticipated.

In this podcast Tom Stallone, Vice President of Sales for NetPlus walks us through how his company helps an organization's technology management team bring their networks together and how NetPlus can find savings by improving active management of the organization's technology assets. Stallone also discusses how NetPlus helps UC and UCaaS managers get their arms around mobility challenges, and related expense and security issues.

According to Stallone, mobility was a key topic at his booth during the Avaya ENGAGE conference. NetPlus is an Avaya DevConnect Partner.

NetPlus is a leading Communications Management solutions provider for both commercial and government entities. With over 25 years of experience NetPlus offers a suite of solutions for mobile device management and security, telecommunications and mobile expense management, data validation, fault management, inventory tracking and control, provisioning, and more. Customers like Department of Defense, Department of State, United States Air Force, Avaya, Verizon, and the Pentagon utilize NetPlus solutions for the daily operation of their communications/data network and telecom expense management. NetPlus is JITC certified and can be procured through Vanguard and GSA. Headquartered in Gaithersburg, MD, NetPlus is a portfolio company of StoneCalibre.

Listen to the podcast, below:

Announced today with Don Witt of The Channel Daily News, Chris King, Senior Director of Product Marketing with Oracle Communications, discusses the new relationship with Tech Mahindra. With only 20% of the LTE carriers supporting VoLTE, Tech Mahindra and Oracle combine effort to deliver end-to-end VoLTE-as-a–Managed-Service.

With carriers struggling to migrate from traditional equipment to the cloud, many do not have the resources or the in house expertise to make the transition.  This solution will allow many to take advantage of the accelerated implementation time which will also result from the new VoLTE service.

The VoLTE-as-a-Managed-Service solution is built on Oracle products that are used today in service providers around the world. Designed, deployed and operated by Tech Mahindra, it empowers service providers to offer the VoLTE services their customers demand with reduced operational costs and without requiring any internal skillset realignment.

The Oracle Communications technologies supporting the new VoLTE as a Service offering include Oracle Communications Core Session Manager, Oracle Communications Session Border Controller, Oracle Communications Evolved Communications Application Server, Oracle Communications Policy Management, Oracle Communications Diameter Signaling Router and Oracle Communications Applications Orchestrator.

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center.  For more information about Oracle (NYSE:ORCL), visit oracle.com.

To learn more about these products and other Oracle Communications offerings as well as register for Mobile World Congress, visit: http://bit.ly/2kLCqqZ.