Telecom Reseller / Technology Reseller News

As Avaya customers gathered for Avaya ENGAGE last week, Avaya released Avaya Surge, an offering to improve security "at the perimeter of the Internet of Things". Formerly SDN Fx Healthcare, Avaya Surge is available for all verticals, and its can run on any vendor's network.

In this podcast, Avaya's Randy Cross gives us a tour of Avaya Surge, and how it will help UC and UCaaS managers deliver security while offering centrally-set, "Follow-me" profiles applied on a by-device basis, and automatically learns and updates from traffic flows, providing continuous, ongoing security improvement.

Cross describes the reaction of Avaya customers at the show as being very enthusiastic, whith one Avaya user describing Surge as potentially "life changing" for his company.

The product is designed to help Avaya Business Partner community deliver a needed and welcome solution as the promise and challenge of IoT continues to reshape the communication networks and other organizational systems.

Avaya Surge will be available through Avaya Channel Partners in the second quarter of 2017.

Learn about Avaya Surge

CCT is leading the way in Omni-Channel customer engagement solutions and a familiar participant at Avaya ENGAGE. The Avaya DevConnect Partner, helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as WebRTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

In this podcast, Uwe Kreuter, Managing Director, CCT Deutschland GmbH, discusses how CCT's offerings work closely with Avaya's latest products and innovations as well as supporting the many Avaya legacy products that are a part of the installed base. Kreauter walks us through some insights on how his firm is working on Avaya's cloud approach, and gives a glimpse at some product news from CCT expected soon.

Kreuter also discusses how hos products are becoming more vendor agnostic, allowing customers to offer similar experiences across multi-vendor platform networks. CCT is interfacing with cloud providers as well. "Our desktop and our solution has the flexibility to make use of your platform of choice," says Kreuter.

Visit http://www.cct-solutions.com/en/ and listen to the podcast below.

It's a common IT and UC challenge. A company or a government organization enters into a merger, which means networks, gear and other systems never designed to work together must now work as one. The same organization might enter into a period of growth, or alternatively a period of shedding staff, closing sites, or enduring a hiring/spending freeze. IT and UC managers have little say over these events but are faced with consequences that other parts of the management team may not have anticipated.

In this podcast Tom Stallone, Vice President of Sales for NetPlus walks us through how his company helps an organization's technology management team bring their networks together and how NetPlus can find savings by improving active management of the organization's technology assets. Stallone also discusses how NetPlus helps UC and UCaaS managers get their arms around mobility challenges, and related expense and security issues.

According to Stallone, mobility was a key topic at his booth during the Avaya ENGAGE conference. NetPlus is an Avaya DevConnect Partner.

NetPlus is a leading Communications Management solutions provider for both commercial and government entities. With over 25 years of experience NetPlus offers a suite of solutions for mobile device management and security, telecommunications and mobile expense management, data validation, fault management, inventory tracking and control, provisioning, and more. Customers like Department of Defense, Department of State, United States Air Force, Avaya, Verizon, and the Pentagon utilize NetPlus solutions for the daily operation of their communications/data network and telecom expense management. NetPlus is JITC certified and can be procured through Vanguard and GSA. Headquartered in Gaithersburg, MD, NetPlus is a portfolio company of StoneCalibre.

Listen to the podcast, below:

Announced today with Don Witt of The Channel Daily News, Chris King, Senior Director of Product Marketing with Oracle Communications, discusses the new relationship with Tech Mahindra. With only 20% of the LTE carriers supporting VoLTE, Tech Mahindra and Oracle combine effort to deliver end-to-end VoLTE-as-a–Managed-Service.

With carriers struggling to migrate from traditional equipment to the cloud, many do not have the resources or the in house expertise to make the transition.  This solution will allow many to take advantage of the accelerated implementation time which will also result from the new VoLTE service.

The VoLTE-as-a-Managed-Service solution is built on Oracle products that are used today in service providers around the world. Designed, deployed and operated by Tech Mahindra, it empowers service providers to offer the VoLTE services their customers demand with reduced operational costs and without requiring any internal skillset realignment.

The Oracle Communications technologies supporting the new VoLTE as a Service offering include Oracle Communications Core Session Manager, Oracle Communications Session Border Controller, Oracle Communications Evolved Communications Application Server, Oracle Communications Policy Management, Oracle Communications Diameter Signaling Router and Oracle Communications Applications Orchestrator.

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center.  For more information about Oracle (NYSE:ORCL), visit oracle.com.

To learn more about these products and other Oracle Communications offerings as well as register for Mobile World Congress, visit: http://bit.ly/2kLCqqZ.

Telecom Reseller Featured Product

The "office" used to mean a physical space, defined by four walls and a door. Thirty years ago, the office evolved into a layout of cubicles, a style of work parodied in the movie "Office Space". But as the new century got underway, the concept of office radically changed again, this time into two forms. If the office is a physical place at all, than it's likely to be an open space without walls or the privacy barriers of the cubicle era. And in many companies, some or all of the week, the "office" becomes whatever is available in each associate's home or other spaces: bedrooms, spare rooms, home office, and garage are now among the many places where people carve out space to work. While workers have enjoyed the freedom of being able to work from home or having a nice open space to use at work, the new office leaves one big challenge: noise. The noise of fellow workers, the noise of the barking dog and a distant TV, are all now within range of the traditional microphones found on traditional phones. Polycom's solution: an acoustic fence.

In this podcast, Polycom's Darren Knapp walks us through what Knapp describes as a home run for Polycom. Knapp describes how Polycom is offering end point products that essentially remove noisy background noise, sidebar conversations and so on. The technology also eliminates the annoying roar of noise in contact centers and creates privacy to meet regulatory requirements in environments such as health care. Knapp also talks about the "U in UC", in how conferencing and communication products can help service providers seeking up market clients to offer immersive conferencing that goes well beyond some consumer options that never quite bring people close.

Polycom's Acoustic Fence was demonstrated at ITEXPO, where people were able to use Polycom phones in a noisy expo environment.

Learn about the Polycom Acoustic Fence

Watch a demo

Listen to the podcast below

Yorktel is a managed service provider focused on delivering communications and collaboration (UC&C), cloud, and video managed services. In this podcast Vishal Brown, Yorktel’s Vice President of Professional Services, discusses Yorktel’s achievements in 2016, including gaining a Cisco Cloud and Managed Services Advanced Certification, and designation for TelePresence as a service (TPaaS) Specialization and success in markets such as health care. We also learn about the company’s professional services. Yorktel has been going beyond simply delivering a generic set of services to consultancy level customization. Brown discuss how Yorktel is helping customers deploy best of breed solutions as Yorkel strives to go from offering transactional to, what Brown describes as transitional experiences.

Visit www.yorktel.com.

“We’re a software company,” says Matt Bramson, of his company, RingByName, which many people might otherwise think of as a cloud based service provider. In this podcast we learn how RingByName has leveraged its software background by building powerful tools that are especially attractive to industries such as financial services, insurance and real estate where delivery of detailed information within a call can be critical. Bramson has focused on talking to the sales leadership within these targeted industries since that combination of voice and critical data is very valuable to the sales process.

RingByName as a UCaaS service is designed to completely replace an existing PBX and the traditional carriers a currently prem based enterprise might currently rely on. RingByName distinguishes itself by offering a personalized experience, with phone that remember you by name and offers users the ability to place calls by name.

RingByName is sold through a community of channel companies.

Visit www.ringbyname.com.

by Gary Audin

Are you migrating to another UC platform? Do you have two platforms that need to operate simultaneously? How is the interoperability going to work? You don’t want to rip and replace platforms. You need to extend your infrastructure investments. What is the near term future for Avaya, Cisco, and Microsoft in UC?

Hardy Myers, CEO and President of AVST www.avst.com and Gary Audin discuss software only UC solutions in this podcast recorded at the International Avaya User Group (IAUG) conference. Hardy speaks of the trends of software UC solutions and their flexibility to operate on many platforms. He focuses on the interoperability issues. Hardy presented “Preparing for the Fast Changing UC Market in 2017” at the IAUG conference www.iaug.org/avayaengage.

The AVST www.avst.com mission is to design, deliver, and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure. Thousands of businesses worldwide rely on AVST to meet their mission-critical communications requirements, align their business with key trends, and, with the world-class interoperability and flexibility of AVST's UC solutions, provide a bridge to their digital future. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners.

by Gary Audin

When a new product of service is introduced, it can remain frozen in its design. This did not happen for CRI and Equinox. CRI discovered APIs that allow customization for their UC implementations. CRI’s experiences have produced the ability to offer seamless user experiences for UC across multiple platforms.

Paul Leatherman, CTO for Communications Resources, Inc. www.crinj.com and Gary Audin recorded this podcast at the International Avaya User Group conference. Paul discusses Avaya’s Equinox product that is optimized for mobile, tablet, browser, and desktops so the communications and collaboration experience enables additional capabilities while maintaining mobile simplicity. He covers his positive experiences Beta testing Equinox and the value added through their feedback to Avaya.

Avaya Equinox http://www.avaya.com/en/solution/avaya-equinox-experience/ design includes action-oriented workflows and an intuitive, top-of-mind status. All communications are in one place, so you can quickly see meetings, messages, communications history. There is zero compromise for HD video and voice deliver clarity. Remote access works without VPN connectivity. Voice and video are reliable and secure on any device, anywhere. Telephony features include one-number reach. Multiple devices can be used simultaneously.

CRI www.crinj.com is a Unified Communications Specialist. Their solutions are built long lasting partnerships to ensure the most complete array of Communications products. CRI’s goal is to provide customers tomorrow’s solutions, today! The solutions are based on customers’ needs not a particular product. CRI focuses on a commitment to delivering turnkey solutions for messaging, unified messaging, and now unified communications.

by Gary Audin

Headsets have been considered passive devices. What if the headset could protect the user’s hearing? What if the headset provides data to measure and improve hearing and speech? How can the headset vendor make them easier to use and reduce complexity?

Stephan Keim, Strategy Alliance Manager for Jabra www.jabra.com and Gary Audin discuss the innovations in headsets in this podcast recorded at the International Avaya User Group conference. Stephan discusses headset innovations. He also describes how a headset should work with many systems without introducing complexity. Many headsets have a short useful life, but Jabra builds headsets to be reliable for a long time.

Jabra www.jabra.com is part of the GN Group which is a global leader in intelligent audio solutions that let you hear more, do more, and be more than you ever thought possible. We transform lives through the power of sound: integrated headset and communications solutions from Jabra that assist professionals in all types of businesses to be more productive; wireless headsets and earbuds from Jabra designed to support any lifestyle – from sports enthusiasts to commuters and office workers; and Smart Hearing aids from the ReSound brand that via medical grade sound technology enhance the lives of people with hearing loss.