Telecom Reseller / Technology Reseller News

Jack Lodge, President of Global Capacity, reviews the One Marketplace core components of:

Information

Automation

Aggregation

with Don Witt of The Channel Daily News from Telecom Reseller.

One Marketplace identifies infrastructure providers, their services, geographies with their products and provides a robust end-to-end automation via a design and quote system with automatic billing.

Whether local, regional, national or global levels are needed, Global Capacity can handle your service requirements with over 160 unique infrastructure providers worldwide.

You will also find out how NFV and SDN virtualization affect the Global Capacity network.

Global Capacity is looking forward to 5G as another way to deliver higher quality and faster service to their customers.

Global Capacity delivers their innovative solutions to telecommunication carriers, managed service providers, application service providers, and enterprise customers globally. They currently serve over 20,000 business customers and over 400 wholesale customers across the globe. Companies that range from local, one location business to the largest service providers in the world rely on Global Capacity’s experience, network, applications and comprehensive product portfolio. Whether you are a Tier-1 carrier, local business, Fortune 500 enterprise, independent operator or application provider, you can easily and quickly leverage Global Capacity’s network and connect to the locations you need.

To find out more about Global Capacity, go to: https://globalcapacity.com/

Ray Pasquale, CEO of Unified Office describes the new enhancements made to the VoIP phone systems being installed into restaurants to Don Witt of The Channel Daily News from Telecom Reseller.

The first thing that Unified Office provides to restaurants is a phone system that eliminates lost calls which also eliminates lost orders and lost reservations.

In addition to the phone service, Unified Office, which services many restaurants, looked at the operational aspects of the business and identified some of the common but required information points of the business that needed more visibility to the managers and owners.  These included:

Refrigeration temperatures

Prep table temperatures

Exhaust fan emissions

And more

With their Total Connect Now Operational Performance Suite (TCNOPS), Unified Office puts all of the information at the manager’s finger tips. In addition to the monitoring capabilities, it can also be predictive in the sense that it will notify managers when units are about to fail.

Unified Office, Inc. is a leading provider of SDN-based Hybrid Cloud (trifecta of on-premise, private cloud, and public cloud) managed Voice-over-IP and Unified Communications services to Small and Medium-sized Businesses (SMBs). Their Total Connect Now℠ service architecture was purpose-built from the ground up to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. This unique architecture is the result of the team’s collective decades of experience in both the telecommunications service provider and large enterprise data networking industries.

For more information about Unified Office, go to: http://www.unifiedoffice.com/

by Gary Audin

WebRTC opens up opportunities for everyone. Web Real Time Communications (WebRTC) has moved beyond the hype. It is being used successfully. WebRTC is an open source technology that supports Real Time Communication natively from a web browser. It is supported by multiple browsers including Google, Mozilla, and Opera.

Chip Wilcox, CMO of Temasys, and Gary Audin discuss the development and application of WebRTC in this podcast. If you are considering or planning the use of WebRTC, then this podcast provides the information needed for a successful deployment. Chip describes healthcare applications for remote doctor visits that drastically reduce cost while improving care. He also discusses a collaboration solution that allows real conferences to become virtual using your mobile devices especially during audience interaction and the Q & A.

Temasys is leading the innovation in communications with full stack solutions for WebRTC, the new standard for peer-to-peer connectivity. They make it easy for developers and businesses to build and deploy communications features as part of any web and mobile application. The Temasys team is composed of business veterans from video & audio signal processing, telecom, e-commerce, digital media, and more.

For more information, visit www.temasys.con.sg.

Plantronics, famous for its line of headsets and other end point wearable technologies, is now offering a set of services that the channel can sell to create ongoing income, and valuable services that improve the end user experience. Plantronics Manager Pro delivers insights, simplifies headset adoption, and troubleshoots. It changes headset ownership in the same way on-board automobile technology is offering owners to insight "under the hood". This means better user productivity and reducing work stoppages due to equipment failure. In this podcast, Chris Thompson, Vice President of Enterprise Product Marketing, discusses how Plantronics Manager Pro represents income opportunities for dealers to diversify their income portfolios and to have wider conversation with their respective installed bases. Thompson also drills down on a major Plantronics theme, quality of experience. The headset maker that has concentrated on audio issues to deliver quality experiences now adds managed services to the mix.

Learn about Plantronics Manager Pro

Recently Jabra, a leading audio and communications company, announced a first to market solution that integrates its professional audio portfolio with the Cisco Finesse platform. Jabra now offers customizable control box functions through the new Jabra Contact Center Agent App for systems running on the Cisco Finesse servers.

In this podcast, Thomas Hensing, a Global Product Manager for Jabra, discusses this innovation and how it improves user functionality and productivity. According to Hensing, this step is part of a larger roll out of value added software services that not only deliver gains for end users, but also is part of a program that offers opportunities for developers to partner with Jabra.

Cisco customers can pilot the Jabra Contact Center Agent App and request free Jabra trial units here. Other qualifying organizations can request free Jabra trial units here for a limited time.

More at www.jabra.com.

by Gary Audin

The right VoIP partner equals success. VoIP is more than a switch. There is the back office, marketing, sales, and customization. If you are in or considering moving into VoIP services, then who you work with can make all the difference. You need a partner that supports you and enhances your operation perpetually, not just for a sale.

This EDUcast was recorded with Kevin Langford, Telecom Sales Expert at Bicom Systems www.bicomsystems.com and Gary Audin. They discuss the value and benefits that a good partnership can bring to an ITSP. Kevin talks about how having “all of the pieces as one integrated solution” is the first step to making more profit. Bicom Systems offers an integral solution to support and sustain their partners’ growth.

Those who are in or want to be in the ITSP business should look for Telecom Service Providers Network and join discussions and theme talks with your peers at    

What you will learn:

Partnership Success Needs Solutions

Customization Works Best

Innovations Sells

Customer Service Can Break the Relationship

Product Scalability is Needed

Marketing and Sales Recommendations

There is more useful content from Bicom Systems including “5 Ways to Increase Customer Loyalty for ITSPs & Telcos” and “How to Start & Grow an ITSP”.

Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born.

By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework.

Polycom has been the leader in the Office conference room for years and with these two announcements, they continue their leadership role. Michael Frendo, Polycom’s Executive Vice President of Worldwide Engineering, describes the enhancements to the conferencing solution to Don Witt of The Channel Daily News from Telecom Reseller.

The solution makes it easy for people to join and manage the Conference. The EagleEye follows the person speaking while providing screen shots of the conference room allowing viewers to visualize the speaker’s body language, as well as the others in the conference, providing another level of communication and enhancing the complete solution. Entering the conference remotely, once the video is enabled, it is as if you are sitting at the conference room table with the others.

With their Polycom Immersive Studio Flex, Polycom is making the technology more readily available to the SMB market segment. It is no longer exclusive to large corporate enterprise.  It also works with Skype for Business and various calendaring systems to make meeting set up very easy.

Polycom has two decades of innovation and more than 950 technology patents that underline their mission to unleash the power of human collaboration. They create amazing solutions and innovative user experiences that help millions of people around the world defy distance to increase productivity, accelerate innovation, provide better customer service, expand education and save lives.

For more information, go to: http://www.polycom.com/content/www/en.html

FCC form 477 is explained to Don Witt of The Channel Daily News from Telecom Reseller by Hal Stringer, a consultant to Technologies Management, Inc. (TMI) and to the TMI clients. Form 477 has been around since the turn of the century.  While basic information was requested at the beginning, over the years, more and more information has been requested as it relates to the census tracts. It is getting very tedious and time consuming.  As with your taxes, it may be easier to have a Form 477 consultant work on the reporting.

Listen in on the discussion to find out:

Requirements

Penalties

Demographics

Now that you have gathered and supplied the data to the FCC, you can also utilize the data to find out about your customer base. It will help carriers:

Sales and Network planning

Customer loss reporting

Trouble areas

Hot Spots

Where is band width needed

Etc.

The goal of TMI is to protect and increase the value of regulated businesses by offering comprehensive information tools, effective compliance strategies and sound business advice.

At Technologies Management, Inc., their greatest asset is their talented, experienced team of professionals. TMI’s premier regulatory consulting services and compliance reporting systems are implemented and supported by exceptional people. They are always interested in locating the best individuals with the skills and energy to help them grow, create optimum solutions, and thrive in the continuously evolving regulatory environment of the telecom and energy resale industries.

You can find out more at: http://www.tminc.com/

The International Avaya Users Group (IAUG) is the largest end user association in the UC and UCaaS world. The group was formed out of three different user groups as Avaya absorbed several of Nortel's key businesses. This year the IAUG will break with a long standing tradition of late second quarter shows by instead holding its annual event in February. Moving up the date will allow IAUG to coincide with Avaya's new product releases. In this podcast IAUG Executive Director, Victor Bohnert, discusses innovation to this year's conference, including anticipating improved attendee value by being able to attend an event where Avaya's latest ideas are premiered. Bohnert also discusses how he see Avaya's recent Chapter 11 filing as the beginning of a relationship with a stronger Avaya. We hear about how critical Avaya is to thousands of major enterprises and that the company, especially by securing a special financial facility, will remain whole and fully engaged in the market. The IAUG is a critical link between end users, Avaya and the hundreds of Avaya partnered companies that form the largest UC ecosystem as measured by installed base.

Register for the conference

Learn more about IAUG

Zane Long, VP of Channel Sales at RingCentral, discusses the recent announcement by Avaya filling for Chapter 11 bankruptcy with Don Witt of The Channel Daily News from Telecom Reseller.

What does it mean for the premise based customer?

What does it mean for the channel moving forward?

What does is say about technology?

Per Zane, UCaaS is the product of the century and large enterprise customers are now starting to demand UCaaS and are moving to the cloud at an accelerated rate. They are shifting from the capital asset purchase to the monthly fee and a more flexible and mobile solution.

Listen in to hear more about the recently announced Avaya bankruptcy.

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

RingCentral has the confidence of over 350,000 organizations worldwide to provide them with innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.

RingCentral is headquartered in Belmont, California.

For more information go to: https://www.ringcentral.com/