Telecom Reseller / Technology Reseller News

Mark Straton, V.P. of Marketing and Media Relations with BroadSoft, discusses the 2017 predictions that are anticipated to become reality by BroadSoft with Don Witt of The Channel Daily News from Telecom Reseller.

Discussion topics include:

AI and Predictive Analytics: changing the UC game

Shift from premise telephony to the cloud to accelerate significantly in 2017

Telcos will deliver native end-to-end mobile business experience in 2017

PSTN wind-down: progress and opportunities

Beyond enterprise messaging: integrated team collaboration and UC

Don adds that Vanilla VoIP carriers will start providing SMS services across the enterprise spectrum in support of unified communications. These Vanilla VoIP carriers will start taking on more of a Managed Service Provider profile as time moves forward.

As a trusted cloud innovator and market leader, BroadSoft has continuously innovated in cloud unified communication software and services for the last 17 years — and they can’t stop.

Committed to redefining the future of work by inspiring teams to create, collaborate and perform in ways never before imagined, their mission is to bring best-in-class productivity and collaboration tools to businesses.

BroadSoft Business provides a comprehensive, mobile-integrated and completely open communication suite for businesses, with carrier-class reliability and security. By using their technology inspired by users and teams, you can collaborate and communicate more effectively to make your work — simple.

For additional information go to: https://www.broadsoft.com/

Daniela Perlmutter, Vice President of Product Marketing Solutions, discusses the results of a multinational survey of teenagers ages 15 to 18 with Don Witt of The Channel Daily News from Telecom Reseller.  You will not believe the results of the 5000 teen survey answering questions like, “What would you like your next device to be like.”

The carrier that is the first to deliver this device will be the provider of the ultimate endpoint.

You need to listen to what it is and the reasoning behind the decision to have this device as the top choice of 78% of the respondents from across ten countries.

Once you know the answer, you will understand how and why Amdocs uses their Artificial Intelligence to enhance their carrier customer’s experience via their latest release of CES. Using AI, Amdocs is able to enhance the user experience and enhance the branding of the carrier.

As customers increasingly define themselves by experiences, they’re demanding control and empowerment. Understanding the attitudes driving your customers’ behavior and connecting to them is the cornerstone of doing business in the digital world.

Amdocs CES 10.1 empowers carriers to capture the needs of today’s digital customers while embracing disruptive change. Amdocs new solutions provide best-in-breed technologies that accelerate digital transformation with intelligent engagements to enable carriers to sell offerings on demand.

Simply, we enable your customers to communicate via multimodal interactions, on any device, anywhere and anytime.

As 2017 begins, Tim Titus of PathSolutions believes this is a good time for telecom, UC and UCaaS managers to make some resolutions for 2017. Telecom professionals are often underappreciated members of the enterprise IT team. UC and UCaaS are among the most reliable and robust among all of the services offered. But the quiet professionalism of the telecom team can still be improved. In this podcast, Tim Titus offers his short list of new year’s resolutions to get closer to the actual end users we serve so we can better craft the UC solutions that are being offered.

Kurt Schaubach, CTO of Federated Wireless, discussed the Spectrum Access System and the Citizens Broadband Radio Service (CBRS) with Don Witt of The Channel Daily News from Telecom Reseller.

Federated Wireless completed interoperability tests with Alphabet Access via the Spectrum Access System (SAS).  This is a major milestone in validating the operational viability of the Citizens Broadband Radio Service (CBRS) shared spectrum solution in the 3.5 GHz band as envisioned by the Federal Communications Commission.  This technology will be used by mobile network operators, cable operators, enterprises, venues and a host of other innovative applications which will improve and extend wireless service.

Implementations are planned for the second half of 2017.

About Federated Wireless

Formed in 2012, Federated Wireless, Inc., a subsidiary of Allied Minds (LSE: ALM), provides innovative cloud-based wireless infrastructure solutions to extend the access of carrier networks. Their dynamic Spectrum Access System (SAS) will revolutionize the way in which spectrum is allocated, managed, and optimized. Their unique approach incorporates a neural network of radio sensors allowing interference free access to low-cost, high-quality, licensed spectrum. Their solution breaks down traditional barriers of high cost and exclusive spectrum. Their differentiated business model creates opportunities for more efficient and innovative approaches to spectrum.

For more information: http://federatedwireless.com/

61st annual NORAD Tracks Santa program

For sixty-one years NORAD has tracked Santa as he makes his visits to homes around the world. Each year, children and parents can call NORAD to find out Santa's location. Avaya and the companies that are a part of Avaya's DNA, go back to the call that started it all in 1955. This year, over 1,500 Avaya employees are volunteering their time to make sure every call is answered. Avaya is also deploying its call center technology to manage a call volume that is expected to reach over 140,000 calls across several languages. In this podcast Jerry Dotson, Vice President of Avaya Government Solutions discusses Avaya's work with NORAD to deliver this unique Christmas experience.

Children from around the world and of all ages can call the Avaya-powered 1- 877-HI-NORAD hotline

Visit www.avaya.com

 

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According to Zane Long, RingCentral's Vice President of Channel Sales, customers are now driving demand for cloud and cloud communications. "Increasingly, I hear customers say that going forward they will be “cloud first” and “cloud only” when it comes to all things IT " says Long. Long believes that this is one of four forces that will shape UCaaS demand in 2017.

In this podcast, Long discusses the bubble-up effect, the impact on the channel of discovering opportunities as they better understand the platform, the end of hybrid IT models, and what Long describes as "enablement is king." "The proof is in the platform," says Long, pointing out that as channels discover the rich set of services that can be sold as they jump out of the software model, their commitment to sell cloud is reinforced. Long sees the sunset of the channel model of selling hybrid traditional on-premise hardware with cloud-based infrastructure and capabilities. Finally, Long sees more channel enablement. "Vendors need to “think partner enablement first,” making it easy to transact to keep their partners transacting and gaining market share for their solutions. " Long discusses how these trends will shape 2017 into a year of both growth and change in UCaaS.

 

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Don Witt of the Channel Daily News speaks with Thomas Rayas, Sr. Vice President Marketing & Customer Success at FutureDial about the use of Lean Six Sigma process systematically removing waste, combining lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste: Transportation, Inventory, Motion, Waiting, Over production and Over processing from the phone industries warranty, Trade-in, Buy-back, Employee upgrades programs.

This often overlooked aspect of the business can cost you a bundle in mishandled inventory, lost second market sales, and bad customer experiences.

Listen in and learn how this process can be turned into a profit generating process instead of a cost center.

The Future Dial Solution

FutureDial provides leading device processing solutions from the point of collection through the entire supply chain process including configuration and aftersales. Their easy-to-use, automated solutions reduce the total number of operator touches saving you time and money. By simplifying processes, consolidating work flows, and giving insight into business operations, FutureDial makes you more competitive, efficient, and responsive to your customer needs. They offer money-saving solutions for:

Trade-in / Buy-back / Employee upgrades

Warranty Exchanges

Receive and sort operations

Triage and content clearing

Repurposing and recycling

Configuration and aftersales programs

Steven Karachinsky, Stack8's CEO, thinks that there are ways to manage enterprise Cisco resources to gain more productivity, and to trim costs. Stack8 offers an extensive line of managed services, professional services and software solutions for Cisco Unified Communications, including Stack8's portfolio of UC Managed Services. Stack8's approach includes proactive support for an enterprise's entire UC infrastructure and its integrated applications. In this podcast, Karachinsky describes how Stack8 is providing customized service to their Cisco customers and how Stack8's service packages have seen success in 2016.

Stack8 Technologies views itself as “a new breed of Cisco Solutions Partner.” The company’s founding partners who wanted to create a company who would customize services to the needs of each customer. The company’s name reflects the idea of people, the people of Stack8, being the 8th layer of the OSI stack.

Visit http://www.stack8.com/en/.

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Deutche TeleKom has experienced service interruptions to more than 900,000 customers by a modified Mirai worm malware. Major broadband services have been struck. The attacks are designed to disrupt the largest ISPs bringing with it the threat of chaos and extortion payouts. In this podcast Thomas Pore, Director of IT and Services For Plixer, spells out the nature of the crises and the very dangerous nature of the threat. We learn how the threat evolves, some of the tactics ISPs are experiencing and how a problem can occur without an operator even being aware of the event. Pore explains how solutions from Plixer can help vulnerable ISPs stay on top of their network.

Visit www.plixer.com

SaaS provider helps cloud communications companies deliver quality services, Epygi Certifies on Flowroute to Deliver Innovative, Carrier-Quality VoIP Solutions

Flowroute is a “software company that happens to be a carrier”. Flowroute provides innovative SaaS for the communications community.  According to Dan Nordale, Chief Marketing Officer, that unique posture places Flowroute in the middle of the giant shift from on-prem to cloud based communications. According to Nordale, the recent announcement of interoperability certification with Epygi Technologies is part of the story of how Flowroute is a critical partner to frontline companies in the cloud communications community. In this podcast we learn more about the joint certification with Epygi. We also learn about innovations such as the automation of porting and the automation of troubleshooting, and how these products are improving the quality and efficiency of cloud communications.

Visit www.flowroute.com