Telecom Reseller / Technology Reseller News

Recorded live at Enterprise Connect 2017’s opening evening, we hear from Angela Hlavka of UC Workspace about their latest step in delivering video conferencing and collaboration technology. As the conference got under way this week, Pexip and UC Workspace announced that Pexip has joined the Quicklaunch Solution Partner Program (QSPP) as a Collaboration Platform Provider. QSPP provides a unique framework for delivering multiplatform collaboration experiences across customer environments. In this podcast Hlavka walks us through the announcement and what it means to end user enterprises and the UC community.

Visit www.ucworkspace.com

In as many days, RingCentral made three announcements, aimed right at the enterprise community that gathered this week at Enterprise Connect. Recorded live from the expo floor, Jose Pastor walks us through RingCentral’s news. For enterprise IU teams, we learn about in-depth quality of service analytics that enables the IT team to enhance user experience. Pastor discusses the newest generation of RingCentral Office, with reportedly a reimagined user experience for collaborative-centric communications. Pastor also talks about RingCentral’s new European offering, entering thirteen countries , Austria, Belgium, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Norway, Spain, Sweden, and Switzerland. France and Italy are two of four of Europe’s largest economies. Pastor reflects on the cloud’s surge in the enterprise market, and RingCentral’s role as a leading player in the market’s changing geography.

Visit www.ringcentral.com

This week, Revolabs, a part of Yamaha, unveiled the new CS-700 an all-in-one collaboration solution specifically designed to support huddle rooms and smaller meeting spaces. In this podcast, Randell Lee of Revolabs gives us a first look at the CS-700, which combines Yamaha’s leadership in loudspeaker engineering, and new high-quality video and screen sharing capabilities in an affordable, simple-to-install, high-fidelity system for successful teamwork from a single USB connection. Lee walks us through the advanced technologies and the simple to use approach.

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World Wide Technology (WWT), has made the journey from a small reseller to a global solution provider with sales of over $9 billion. WWT is a leading source for products such as Cisco. In this podcast David Rosenblatt discusses how WWT meets the needs of major enterprise customers and how WWT is meeting the very complex needs of customers with distributed and diverse networks. Rosenblatt also discusses how WWT customizes for each customer needs, fitting services to meet the customer’s IT profile, from firms that are self-maintained to company’s that rely heavily on vendor muscle, and everything in between. WWT’s wide range of sales and integrations means that customers are leveraging WWT’s hard won in the field experiences.

Visit https://www2.wwt.com/

One major lesson IT teams sometimes miss is that if a solution or tool is too complex or requires extra workforce training, than its likely a solution or tool to be left unused. LoopUp enables distributed workforces to collaborate, offering One-click screen sharing and integration with tools business people use every day, such as Outlook. In this podcast, LoopUP co-CEO Steve Flavell tells us about how his SaaS solution keeps it simple for end users, while delivering state of the art service. The company reports that Kia Motors America, Planet Hollywood, National Geographic, and Subaru are among the enterprise customers that it has attracted.

Visit www.loopup.com

by Gary Audin

Are you thinking of deploying Microsoft’s Skype for Business (Skype4B) as your next corporate PBX? On its own, Skype for Business supports voice communications with a mix of UC offerings, but implementing the solution as a full or partial PBX replacement in the enterprise requires additional mission-critical applications. Many companies already use Skype4B for the rich unified communications offerings, including presence, instant messaging, and conferencing but there are functions you still want beyond Skype4B.

Hardy Myers, CEO and President and Tom Minifie, CTO of AVST www.avst.com and Gary Audin discuss software solutions for Skype for Business (Skype4B) in this podcast recorded at the Enterprise Connect conference. Tom and Hardy discuss the reasons to add to the Skype4B platform. They cover interoperability issues and the migration to Skype4B. They point out that their solution is agnostic to the PBX platform used by the enterprise. Some of these and other points were presented by Tom at the conference, “Skype for Business in 600+ Retail Stores Lessons Learned in a Hyperscale Cloud Environment” http://my.presentations.techweb.com/events/arm/orlando/2017/free-education

UC solutions should include flexible and secure unified messaging, speech-based call processing, contextually aware personal assistant, powerful UC mobile clients, and advanced notification and information access solutions that integrate with the databases of your organization.

The broadest interoperability suite in the communications industry serves as the foundation of our best-of-breed UC solutions. By connecting new and existing communications technologies, AVST facilitates the migration of your enterprise to the Cloud, IP, and Microsoft Skype4B. AVST maintains relationships with virtually all of the major premise and cloud communications technology providers to ensure that your UC solutions and your business are always “future-proofed.”

by Gary Audin

The contact center and CRM systems keep evolving. But should you own the contact center or should you subscribe to one in the cloud? Which is the better way to go? What is happening in the industry? The Internet of Things will also affect the contact center. IoT devices related to human activity will be another input to the contact center agent.

Yogen Patel, VP and GM, Engagement Applications at Avaya www.avaya.com and Gary Audin discuss cloud contact centers, their future, and the influences of IoT in this podcast recorded at the 2017 Enterprise Connect conference. Yogen was a panel member of the Executive Forum, “How the Cloud is Changing the Contact Center Market, Part 2” at the conference. The first question posed to the panel members was “Talk about your company’s investment in cloud and premise-based technologies and how you see that playing out over the next five years.” Yogen provides his opinions to this question and others in this podcast. He also goes on to point out that the Internet of Things will affect the contact center. IoT devices that relate to human activities such as productivity, safety, healthcare, and convenience will be part of what the contact center has to deal with in the near future.

Avaya’s Aura® Contact Center https://support.avaya.com/products/P0793/avaya-aura-contact-center uses SIP along with standard SOA and Web-services interfaces to improve connectivity and establish collaborative interaction sessions regardless of media type. Open Web services allow companies to integrate contact center with databases and business applications to provide agents with real time and historical contextual information to improve the effectiveness of interactions.

by Gary Audin

Did you know that 37% of workers spend at least day working remotely? If they are members of a team, the tools they use for meetings need to be simple, intuitive, and flexible. You can have an on-premises system or use the cloud. You should have analytics applied to the collaboration technology so you determine what teams work best and which ones need improvement.

Stefan Zschiegner, VP Product Management at ShoreTel www.shoretel.com and Gary Audin delve into the world of collaboration technologies in this podcast recorded at the Enterprise Connect conference. Stefan answers, “Why the cloud?” Messaging, file sharing, and task assignments are an integral part of today’s collaborative meetings. He continues with insights that can be used in selecting the best collaboration solution. Stefan talks about the benefits of users creating their own dashboards.

ShoreTel Connect https://www.shoretel.com/why-shoretel/hello-connect is a platform built on a single software code base that means you can design your communications system any way you choose: as a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite.

This flexibility means that you can also choose how you want to expense your communications system – as a monthly subscription operating cost where ShoreTel manages everything for you, or as a licensed product capital expense that you control and amortize over time. Because it is based on a single code base, adds, changes, and updates are simple and include complete parity of features across both types of deployment.

by Gary Audin

Digital transformation is hard to define. Everyone has their own definition. One aspect of it is the digital workplace. Did you know that soon will be five different generations of users in the digital workplace? Each has a different work style and profile. To deal with these changes, the role of IT has to change as well. It has to stop just delivering technology but find out how people will use workplace technology.

Jan Hickisch, VP Global Solutions for Unify https://www.unify.com/us/ and Gary Audin discus the digital workplace in this podcast recorded at the Enterprise Connect conference. Jan covers what he thinks is important about the digital workplace. He states that training is not the right way to approach collaboration tools. The digital workplace should be easy to use and intuitive. The users have to be marketed on the capabilities not just simply assumed that they understand the capabilities. He goes on to discuss CIRCUIT https://www.circuit.com/ the meeting and technology of Unify.

CIRCUIT is a Web RTC-based enterprise cloud collaboration bringing together voice, video, chat, screen share, file sharing, and storage, into one single app. Unify has CircuitMeeting Room, the recently launched low-cost, high definition video, virtual meeting room.

Unify https://www.unify.com/us/ is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Their customers range in size from 5 employees to 500,000+ employees. Their solutions unify multiple voice, video and data networks, connected devices, and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently. Unify has a strong heritage of product reliability, innovation, open standards, and security. Their OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience on any device. Unify is an Atos company.

AudioCodes focused on the needs of many end users who are working to create better huddle rooms, migrate from legacy systems, and deal with a number of other dynamics. In this podcast Eric Bauer of AudioCodes walks us through AudioCodes Huddle Room Solution for Skype for Business announcement, made at the event, and discusses how AudioCodes’ Universal Communications Architecture (UCA) solution enables enterprises with aging milti-vendor platform communication systems to modernize their voice networks. Bauer also discusses AudioCodes offering to tackle the QoS problem, not only at the contact center but work from home. Bauer outlines how AudioCodes has a wide suite of products for the enterprise.

Visit www.audiocodes.com