Telecom Reseller / Technology Reseller News

AudioCodes, a leading developer of advanced Voice-over-IP (VoIP), converged VoIP and Data networking products and communications applications for service providers and enterprises. In this podcast we learn how AudioCodes offers products and solutions that help CCA members deliver cloud communications with better quality and with improved cost control.

Amir Zmora VP of Alliances and Partnerships for AudioCodes walks us through what AudioCodes has learned from CCA members and their needs, broadband quality and reliability, and how AudioCodes tackles challenges such as maintaining high voice quality over broadband. Amir also points out the importance of the end point, and how AudioCodes phones are a part of a larger solution.

AudioCodes’ products and solutions include IP Phones, Session Border Controllers (SBC), Media Gateways, Multi-Service Business Routers (MSBR), SOHO Routers, Media Servers, mobile communications solutions, value added applications, professional services and AudioCodes High Definition (HD).

Visit www.audiocodes.com

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Cisco is a popular platform for UC and UCaaS, a favorite for contact centers. Many Cisco users turn to Cisco partner companies to get more functionality and to solve challenges. 2Ring is among the community of companies that is largely dedicated to providing solutions specifically for Cisco users. In this podcast we learn about 2Ring GADGETS for Cisco Finesse, a vital extension for all Cisco Finesse deployments. Michal Grebac, 2Ring, Strategic Sales and Marketing Director tells us about Cisco Live attendee interest in GADGETS for Cisco Finesse, how these products solve Cisco user challenges.  Michal gives us a taste of the demo experiences that were provided at the conference.

Visit www.2ring.com

by Gary Audin

The market demand for cloud-based business communications has reached a tipping point. After several years of a gradual shift to cloud technology, the competition between on premise vs. cloud phone systems has been settled. This is the UC scenario that you should be considering. Industry analysts are no longer questioning IF businesses will move their communications to the cloud, but HOW they can best accomplish that transition. The market ahead is substantial since UCaaS has only an 8% penetration in the U.S. and 2% globally.

Zane Long, VP of Channel Sales at RingCentral www.ringcentral.com and Gary Audin the challenges and solutions for cloud based UCaaS in this podcast recorded at the Channel Partners conference. Zane discusses the market forces for UCaaS. One of the major reasons for considering is that RingCentral embraces APIs for other software such as Salesforce that can add benefits for the enterprise.

RingCentral www.ringcentral.com revolutionizes the power of the cloud to help companies across the globe work smarter, improving the way businesses partner with customers and co-workers. They offer business communication solutions, used by more than 350,000 organizations worldwide. The platform offers more than VoIP phone service or cloud PBX. RingCentral delivers a complete unified communications as a service (UCaaS)—solutions that integrate seamlessly within current applications and framework, without expensive on premise hardware. Bridging the divide across multiple devices—including smartphones, tablets, computers, and desk phones—RingCentral solutions provide today’s mobile workforce with the flexible communication tools needed to get the job done right.

by Gary Audin

Do you want to partner with a VoIP start-up or with an established global provider? Do you want to obtain services from a VoIP global provider that has more than a vision? You need not only a multi-national provider; you need a multi-lingual provider that has POPs in that country not just a connection. You want the traffic to stay in country and not backhauled to the U.S.

Jonah Fink, President of net2phone www.net2phone.com and Gary Audin recorded this podcast at the Channel Partners conference. Did you know that 50% of domestic startups are created by foreign individuals? Net2phone started in the international market. Jonah discusses the unique position of net2phone in the international market and their support of partners.

Established in 1990 and backed by IDT Telecom (NYSE:IDT), net2phone www.net2phone.com is the VoIP innovator. They are a global leader of Voice over IP solutions and one of the largest international voice carriers in the world, trusted by thousands of businesses worldwide. net2phone has a distribution network of 571 direct interconnects and operations in 147 countries. Revenues are in excess of $1.2 Billion per year with 1400 employees across 6 continents and data centers in 7 countries.

by Gary Audin

Consumer power is on the rise and consumer expectations have evolved, often surpassing the capabilities of today’s contact centers. Consumers expect to engage with a service or support center their way, using channels including voice, web, chat, email, video, and social media. How about multi-channel vs. omni-channel? Mobile devices put these channels in an always-on and connected manner with the ability to engage and move between media channels quickly and seamlessly. Consumers expect contact center agents to know their interaction history, anticipate their needs, and provide proactive, personalized service.

Wendell Black, VP, Channels for Five9 www.five9.com and Gary Audin discuss contact centers in this podcast recorded at the Channel Partners conference. Wendell discusses the newest version of the Five9 Virtual Contact Center which addresses these ever increasing consumer expectations by providing key insights into the journey of each customer. The more you know, the better you can serve the customer.

Five9 www.five9.com is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

by Gary Audin

You have an on premise IP PBX. You think you will add cloud UC. You don’t want to replace your SIP phones. Your phone investment can be high therefore installing a SIP phone that is interoperable with many cloud services is the key to success.

Greg Flick, Sr. Director-Strategic Accounts at Yealink Network Technology Co. LTD. www.yealink.com and Gary Audin discuss the evolution of IP phones and market in this podcast recorded at the Channel Partners conference. Greg provides some insights into the SIP phone market and how cloud and premises vendors/providers are entering each other’s markets.

Yealink  www.yealink.com the global leading unified communication (UC) terminal solution provider, helps businesses of all sizes make the most of their UC experience and embrace the power of “Easy Collaboration.” Yealink One-stop UC Terminal Solutions unify voice, video, and data, and satisfy diverse customer needs and usage scenarios. The company’s comprehensive product portfolio includes video conferencing systems, conference phones, desk IP phones, wireless DECT phones, and accessories. Customers from more than 100 countries enjoy Yealink’s reliable UC terminal solutions through its well-established global sales and service network.

by Gary Audin

You are a VAR. You really want to be a partner with a provider, not act as an agent. A partnership means that both sides invest in the relationship, marketing, sales, and support. The number of partners is a poor measure of vendor/provider success. When you sell a service, the customer appreciates that the provider visibly supports the VAR. Both the provider and the VAR should represent what is being offered.

Ira Feuerstein, Director of Channel Sales at Nextiva www.nextiva.com and Gary Audin recorded this podcast at the Channel Partners conference. Communications services are common. Ira presents an example of what makes one service superior to another. It is the knowledge, real-time knowledge, of how communications is used to support making decisions not just for communications connections.

Nextiva www.nextiva.com is one of the country's fastest growing providers of unified cloud-based business communications. They offer a simple approach to UCaaS that is radically altering the economics of one of the top operating expenses within an organization. Today they serve over 100,000 businesses across the United States. The team consists of nearly 500 talented professionals that embrace Amazing Service®. Their innovation defines who they are, and their products are not a reaction to market trends. Their innovation defines the direction of the market.

by Gary Audin

I know Ooma as an excellent consumer communications service. Consumer Reports says so. I also know small businesses and teleworkers that swear by Ooma. The sound quality is high. Installation for multiple phones can be less than 30 minutes. Each phone can also be assigned its own DID number. It connects mobile phones through the Ooma app.

Tim Sullivan, VP of Sales for Ooma www.ooma.com and Gary Audin discuss the Ooma Office approach to supporting communications for SMBs, teleworkers, and branch offices. This podcast was recorded at the Channel Partners conference.

Ooma Office www.ooma.com combines a premise-based phone system with a cloud-based architecture that is an attractive offering for growing small businesses. Ooma Office includes flexible phone options, such as a hardware-based desk phone, IP phone, or the Ooma Office app for smartphone users on Android and iOS. The system also includes business features such as conferencing, virtual fax extensions, and extension dialing. Originally a VoIP provider for consumers, Ooma began offering its Ooma Office product for small-business customers in 2013, which leverages the same technology used within its VoIP product for residential use.

Sam Machin, a developer Advocate with Nexmo, discusses the company and technology with Don Witt of The Channel Daily News from Telecom Reseller while at ClueCon last week in Chicago.  Sam discusses how Nexmo software enhances current client carrier telephony offering.  SMS is such an example that has an immediate impact on revenue and customer satisfaction.

The capabilities work so well, Vonage purchased the company 2 months ago. There is a Voice API.  WebRTC implementation is on the drawing board.

A set of cloud-based communication APIs designed to remove the pain of integrating with multiple carriers – and take you global in the blink of an eye.

•    SMS - An SMS API with built-in intelligence for maximum speed, deliverability.

•    Voice - Build powerful and reliable voice products with our simple and easy-to-use API.

•    Verify - One API to verify any phone, anywhere. Let us do the heavy lifting, and pay only for results.

•    Chat - Use a single API to connect to multiple chat apps for real-time customer conversations.

•    Number Insight - Use our API to get phone number data, reach real people, and eliminate fake accounts.

More at https://www.nexmo.com/

by Gary Audin

The Internet of Things (IoT), what are the challenges? Are you being pushed into IoT? IoT access will be both wired and wireless. Do you know about LoRa low power wireless networks for IoT devices? Should IoT be part of IT or operations? Which group is leading the way?

Michelle Curtis, Sr. Manager, IoT Solutions Group, America for TechData www.techdata.com, and Gary Audin discuss the many challenges faced by organizations as they embark of their path to implementing IoT solutions. This podcast was recorded at the Channel Partners conference.

Tech Data Corporation is one of the world's largest wholesale distributors of technology products, services, and solutions. Its advanced logistics capabilities and value added services enable 105,000 resellers to efficiently and cost effectively support the diverse technology needs of end users in more than 100 countries. Tech Data generated $26.4 billion in net sales for the fiscal year ended January 31, 2016. It is ranked No. 108 on the Fortune 500® and one of Fortune's "World's Most Admired Companies." To learn more, visit www.techdata.com, or follow us on Facebook and Twitter.